Today I had to go to Lowe's because I needed an air-condition filter for my home system, and what I…read morecame out with was not only the product I came in for, but with the realization that Lowe's has something rare to find these days: friendly, kind, knowledgeable, and efficient associates eager to go the extra mile to help you. And that to me is not only priceless, but deserves my loyalty. After having been selected as number 4 of Yelp's Top 50 most prolific Elites of 2025, a year when I was also awarded the Yelp Triad Squad Photographer of the Year Award at their Yelpies 2025 Award Ceremony, an event that honored the highest-performing Yelp Elites, and where last year I was awarded the Yelp Triad Squad Yelper of the Year Award, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And this Lowe's in Roanoke, Virginia is a perfect example. Lowe's has grown from a single small-town general store in 1921 into the world's second largest home improvement retailer. In 1921 Lucius Smith Lowe founded "North Wilkesboro Hardware" in North Wilkesboro, North Carolina. It sold a diverse array of everyday items. After his passing away, in the early 1940's his son James took ownership, eventually bringing in his brother-in-law, H. Carl Buchan, as a partner. Then around 1946 Carl Buchan refocused the company on a new strategy eliminating wholesalers and buying directly from manufacturers to offer lower prices. In 1952 he becomes the sole owner. After his passing away in 1961 the company went public as Lowe's Companies, Inc., allowing it to fund regional expansion across the Southeast US. In the late 1970's Lowe's shifted its focus to retail "do-it-yourself" consumers under CEO Robert Strickland. And marketing was aimed at individual households. In the 1990's the company began transitioning to the massive warehouse-style store format that dominates its brand today. Today under CEO Marvin Ellison, who joined in 2018, the company has focused on modernizing its digital presence and optimizing its supply chain to better compete in the massive home improvement market. When I entered the store I found it clean, well stocked and well organized. But I had no idea where to go to find what I came to look for. So I turned to the right and started walking with the hope of finding an associate who could help me. It didn't take long for me to run into Cathy whom I immediately noticed who she was by her nametag and the way she was dressed. I asked if she could help me find what I was looking for and instead of telling me "Go to aile such and such," she actually went with me and helped me find the size I needed and the quality one I wanted. When I pointed out that these were on Sale for Buy 3 and get another one Free, she made sure to walk with me to the cashier associate also named Kathy but with a K, to let her know about the sale so she would make sure to give it to me. While I was there she asked me if I was a Lowe's Rewards Member and when I gave her my phone number we found out I wasn't so I asked her if she could sign me up. And she was happy to do so. I thanked her and asked if she had a bag to put in the filters. She went somewhere and found one of the size I needed and packed my 4 filters. Later at home I found out that these filters had a filtrete app that told you when it was time to change them and how was the quality of the air by inputting your location. In conclusion I highly recommend this Lowe's for all the reasons you already know and most of all for its exceptional customer service which to me is priceless.

I want to recognize Jeremy from the door department for providing exceptional service. He took the…read moretime to thoroughly educate me on the different types of doors--wood, steel, fiberglass--explaining the pros and cons of each material. His knowledge and professionalism gave me complete confidence in his recommendations. This is actually the second time Jeremy has helped me. The first time, I was simply browsing, and he still gave me impeccable service. I was so impressed that I returned and purchased everything he recommended. Because of his expertise, attentiveness, and genuine care, I now choose to shop exclusively with Jeremy. He's an outstanding representative of Lowe's!!

This was a nice stop looking for some planner supplies…read more They didn't have what I was looking for but the store was very well organized and clean. The staff was busy stocking Valentine and Easter decorations. I found that this location had much wall decor. I stopped in on a work trip so it's not likely I'll be back in the area but it was a nice stop through.

Very helpful staff. Lost the receipt but they looked it up with the card I used. That was…read moreimpressive. The only confusion was which line to go in: turns out all the lines can do returns and check outs. Large selection and mom left with a bag of goodies and very happy. Everything was well organized and priced. Will be back

Excellent customer service. Super nice people. I just wish they would get crushed shell mulch.read more

This was the second time in about 14 months that I ordered a load of top soil from this business…read more Each time they delivered the load when they promised. Each time everyone has been friendly and professional. I telephoned the business in the morning and it was delivered by noon. The Delivery drive was very accommodating and dumped the load where we needed it.

Great service! All employees helpful. Communicated extremely well and showed up on time.read more

I spent 800 on two scoops of dirt that they claimed was two dump truck full (8 scoops)…read more You took advantage of a disabled veteran and single mom. I cannot shovel out of my pickup and have to use a tractor so I thought $75 delivery fee was worth it. Never again! I would not recommend this business!

failure of new bosch refrigator - length of time to repair. after 8 days-still not repaired!!…read morepurchased new bosch $2,500 refrigator on 5/9/26 it failed on 5/27/26 - i.e. lasted less than 3 weeks. scheduled repair for 6/4/26 - didn't show up 6/4/26 - still no firm scheduled date. called scheduled for repair date!!! she unawared unit still down & hung up on me. bosch told wife part not available until 6/9. why wasn't part shipped overnight (circuit board) less than lb.. at best down for 11 days. not good for vinton appliance, nor bosch!!! will probable never use vinton appliance again!!!!

We needed a used washing machine in a hurry. The owner was straightforward and helped us find a…read moregreat used model for a reasonable price. I cannot thank these folks enough and appreciate them. I will support this local business in the future. The only drawback was the loading zone out front - I made it work and thankfully the cars behind me knew what I was doing and waited until I was parked before moving past me.

Not fancy but they have everything you need to successfully complete your project. Also, there are…read morenice, knowledgeable employees, good store hours, easy to find, and parking is easy too!

great service and items. there is a wide variety of fishing and gardening items to choose from, I…read moremyself usually go there for fishing equipment and they hands down have a better selection than any other sports store around. A little hidden gem!

Kind of a quirky store in what they carry, however they seem to have things which other stores the…read morearea do not (or are out of stock). Unlike the review throwing the R label around, I have seen no evidence of this when I am in the store..... this town has many ethnic groups, seems like everyone is treated the same to my eyes and ears.

Amazing customer service from the time I walked in. No hard sale, just genuine customer engagement…read more The store located downtown has a lot of your baking needs which I'm now doing more cooking at home. They have quality items at prices I would expect. Considering the store is pretty small they have good inventory. Although I was just browsing I did make a purchase. I would recommend and would return next time in town.

The Ladles & Linens Kitchen Shoppe is an amazingly wonderful shop to all of us who like food and…read moreenjoy cooking and eating at home as well as dining in gourmet restaurants, and trying out new recipes in the comfort of your home kitchen. The first question you might have is What is a Ladle? Just like I had. Well, a ladle is a large, deep spoon, often used in the preparation and serving of soup, stew, or other foods. In the book Oliver Twist by Charles Dickens, a Ladle is used to pour the gruel in Oliver's bowl. And when he is not satisfied with one bowl, the famous frase is uttered: "Please Sir. I want some more". To start off with, the owner/manager of this local business is a delightful human being. Every time I have visited this business located on Market Street in Downtown, Roanoke, she has come out of the back to greet me with a big smile and ready to help me find anything I needed. Today, she even found some special chips that a customer had tasted somewhere and liked but could not locate. She had sampled and liked it and brought the product to sell at her store. View my photographs accompanying this review and you will be able to see it. She not only carries kitchen products but some food items, and recipe books as well. All you can think related to the kitchen. Now that the Chinese New Year is approaching. She has some interesting Chinese items. And since next month is Valentine's Day, she has this special knife gift all wrapped up for people to give to their loved one on this special occasion. I highly recommend this local business. View my photographs of the many interesting things they carry, and drop by whenever you're around or have a need of something related to the kitchen. She will be more than happy to help you find it, and you will be supporting a local business and a deserving local small business owner.