I had my fence installed by Lowe's. Horrible experience and what's more they left excess materials for me to dispose of and the excavated soil cleaned up. Unprofessional all around and I didn't even get a response after calling them back several times! read more

Lowe's Home Improvement - Excess construction materials left after installation - Hardware Stores Near Me - Christiansburg, Virginia

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Purchased 2 cans of brown fusion spray paint on 7/31/25. Used the first can to paint a table. Ran out and started on the second can. The paint did not match as one can was a darker brown than the other. Brought both cans back to Lowe's. Lowe's refused to refund the can that was already used because it was empty. Just exactly how do you think spray paint is used? Should we automatically assume the paint does not match and use a little bit from both cans to start? This suggestion from Lowe's is asinine and reflects the knowledge base of the customers service personnel. read more

Location - awesome location ! Right off major roads and surrounded by many other shopping options Parking - tons of parking including special parking for those with hauler type trailers while picking up large orders Hours -universal Lowe's hours Staff- friendly , knowledgeable Selection - good selection , the store feels a bit crowded Prices - universal Lowe's pricing Kid/family friendly - yes Technology notes - Lowe's offers an APP for mobile devices , I did not notice self check out at this location although it was quite busy I could have overlooked this by mistake read more

Lowe's Home Improvement - Exterior , tons of parking ! - Hardware Stores Near Me - Christiansburg, Virginia

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I ordered a new dishwasher from Lowes stock out of warehouse. They said it would be a week or more for pick up at the store but could get it delivered next day to my house. Why not have it delivered to the store for pick up? Well I suppose they wanted the money for the delivery fee. I was supposed to get a call telling me if delivery would be morning or afternoon. I got the call saying they would be here in 15 minutes. Should have known then that their word was really not worth much. I have a trustworthy appliance guy who is good for his word and made arrangements for installation. That went smoothly. Washed dishes that day and everything worked as it should. When I ran my second wash a few days later, the progress lights weren't lit and the load was finished. Opened the door and the dishes were clean BUT the door wouldn't close and found I had no power. so I called my Lowes and asked about someone fixing this and they said it was out of warrantee. TURNS OUT THE WARRANTEE IS 48 HOURS!! And they said call the manufacturer. The phone number they gave was for a parts company, not the manufacturer. So with much trouble I sent documentation to the manufacturer and am waiting for help with my problem. Lowes had NO HELP and NO SYMPATHY. Please shop elsewhere. Maybe if sales plummet they can/will change their culture. read more

Awful staff! Stood there politely waiting for someone to help me up front for 20 minutes then the clerk idk what her name is started with an S walked up to me and told me to go to the store in Salem they couldn't help me. Wtf. read more

One of the best Lowes Stores I've shopped at. I got all my appliances as well as other needs for my new home that I'm restoring. This is a big city store with small town friendliness. When faced with an almost impossible problem, management went above and beyond expectations to find a unique solution that still kept to their corporate rules while showing their commitment to their ccustomer. Thank you to all who helped me. read more

After waiting 12 weeks for carpet samples (had to reorder, twice) finally getting them, then placing the order, only 4 months have passed. Finally received word the order arrived and installation needed to be scheduled. Day arrives with a window of 2 hours. We called to verify that installation would actually occur (confirmed), then we dismantled our computers, desks, etc. Four hours later, no communication. We called again and were informed it would have to be rescheduled for the next day. Oops, no one available we were informed in the morning, rescheduled for two days with a 2 hour window. Window goes by, no contact or update. We call and were placed on hold 37 minutes. Called the store, only to be disconnected after 18 minutes on hold. Another call and placed on hold 20 minutes, finally informed they forgot the padding and the warehouse is closed until Monday. This is NOT Covid related but pure human errors with no one bothering to communicate. We understand an installation can take longer than expected or something out of the ordinary occurs. Communication with the customer is key. "I'm sorry for the inconvenience" is the most meaningless retort used currently. Competence must be overrated! read more

If I could give this store under a 1 star I surely would. After speaking with my local lowes and as he stated the door that I was looking for was on clearance a black Friday deal that was left over. He was nice enough to verify the Christiansburg store #447 indeed had 39 on hand as we drove an hour to this store getting there at 8pm just for a young man to tell us yeah we have those doors but ours aren't on sale. Okay you don't have to be a rocket scientist to know that if we verified at another store already that these are clearanced out and the bar code reflected that same door. I would have to say don't shop here they are doing shady stuff. Please don't fudge your prices so you can make a profit off something that was confirmed clearance!!!! DON'T SHOP HERE It will disappoint you!! read more

I purchased a 3 yr. protection plan on an LG refrigerator I purchased 6/27/2020. The refrigerator now needs a gasket on the freezer due to it not sealing & it is now running constantly & has water discharging around seal. I called LG since I had a protection plan on 9/1/20 & they indicated they would need to locate someone to repair it. I called Lowes since I did not receive communication from LG and they gave me LG's # & said I would need to contact them. I called LG again on 9/14/20 & they say they're "running behind" & they would call me. Well it's 10/13/20 & my refrigerator has not been repaired. I don't know what to do at this point now since I cannot get help from LG or Lowes...people should think twice before they purchase a protection plan from Lowes or purchase a LG product from them. read more

After coming to this store over the past year the service has been horrible. I understand people have bad days but not every single time you come. I will go to Radford from now on and I will never step inside this Lowes again. read more

This review is for their remodeling services, although I have no complaints about the store either. I had Lowe's come out and look at a few things I wanted done at my home in Blacksburg. Both Alicia (the design consultant) and Jack (the construction manager) came out so that they could get all the information they needed at once. I knew what I wanted, so the whole thing pretty quick, but both were very nice and knowledgable and answered any questions I had. The process was smooth and everyone involved was in touch just as much as they needed to be without being obnoxious. The construction company that Lowe's used, Appalachian Construction & Maintenance, finished up the work yesterday and I am very happy with everything. It was somewhat simple work, but a good variety - bathroom remodeling, carpentry (quarter round for wood floors), outdoor lighting and locks/knobs changes. They did great and left my house as clean as when they got there. The company I hired to do most of the remodeling that had already been done trashed my home (why I didn't and won't use them again) so this was great. I would definitely recommend Lowe's for these services. I also thought the prices were reasonable. I was able to use my military discount on products, so that's always a bonus for veterans/active duty when using Lowe's. read more

I have mostly been a fan of Home Depot, however, in the last year or so I have been shopping the local Lowe's for their selection of plants. I have an 8 month Boston Terrier who rides along in the store, in his bed, inside a shopping cart. We have never had any problems. The sales associates come and talk to him and I know my pup enjoys seeing them. Today we were approached by a manager (I guess) and were asked to leave unless my dog was a service dog. According to the "manager" there are chemicals that are used that are not healthy for dogs. So let me get this straight . If my dog were a service dog then he was fine to be exposed to these "dangerous chemicals", but since he is not a service dog we had to leave. Remember, my dog was in the cart and in his bed. He was not licking up the "chemical" infested water laying on the ground..... Well Mr. Lowe's manager I think that is total B.S. You did not want the dog in the store. Fine. We will NEVER set foot in another Slowe's...I mean Lowe's again. My dog and I went to Home Depot and did our shopping. I know my dog is welcome there. If you like taking your dog with you to the hardware store then Lowe's is not the one to go to. Go to big orange. Oh....Lowe's HQ, you need to place warning signs at the entrances of your stores "Danger, hazardous chemicals in use. Enter at your own risk."......... B.S. read more