When a customer reports harassment at 618 Mt. Moriah Dr, Cincinnati, OH 45245 location of Lowe's from two managers Lowe's should do more than offer broad, ambiguous statements to the customer. How about ensuring and stating to the customer that we don't accept employees getting irate, yelling, verbally and physically getting aggressive or intimidating customers, nor do we allow them to demean customers and speak to them as less than human. Unfortunately that was my experience at this Lowe's and Lowe's will not tell me of any actions that they have taken except that they documented the incident and sorry I had a bad experience. It was more then a bad a experience. It was traumatic and even though I asked I didn't hear anything about giving employees more training on how to interact with customers, deescalate situations, or how Lowe's would prevent this from happening to anyone else. The only reason why the incident didn't get worse then it was is due to me, the customer. Because I was a rational, decent human being, and refused to act like the two Lowe's managers, even as they both tried to incite me. read more

We had wood floors installed, not only did they up charge us staying they needed to level our floor with cement, but the made the floor too high and now they can't put our doors back on because they're too "tall". They stated we would need to hire someone to have our doors cut. The installers also cut our carpet too short on the stairs leaving a gap between the hardwood floor and the carpet. The carpet is hanging out and shedding all over due to being cut wrong. I will never be using Lowe's again and I HIGHLY suggest you look elsewhere. Our installers didn't speak any English either. This whole process was so stressful, and we spent about $5,000 for this to be done. I can't stress how disappointed I am. read more

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I can get to Home Depot with fewer turns and lights, so that's usually where I end up, but Lowe's often has one or two items I can't find there. Most recently I went to replace some old paint the previous homeowners had left in order to patch up a wall. Unfortunately the paint was so old Lowe's doesn't sell the brand any more but the paint tech offered to try and match the color and finish. The color ended up just a shade lighter than the original so I ended up repainting the whole wall anyway, but I really appreciated her taking the time to try and get a good match. Lowe's loses points (as does Home Depot) for mask enforcement. I don't know what it is about hardware stores that makes dudes think they can do whatever they want but geez, I've seen more unmasked and partially masked men in these places than anywhere else since March. Cover. Your. Mouth. AND. NOSE. read more

I placed an order at the Beechmont location this morning. I paid $69 for delivery. With the delivery cost included my order was $205. I received email that part of my order would be delivered and part I would have to pick up. I reasoned that the larger items were not coming from that store, thus the need for me to pick up the three smaller items. When the larger delivery arrived this afternoon, I asked the driver where he picked it up. He said it came from the Beechmont store. I called the store to try to get an answer. I talked to three different people and had to start over with my situation each time. Each one said they would help and would be right back, but then I got a different person. They last person said he was sorry, but that I would have to come pick up my three smaller items. I paid $69 for delivery of all of my items. I am very disappointed with Lowe's and will rethink shopping there. read more

My experience with this Lowe's is that it is there. It gets the job done. Nothing really stands out. Nothing I am truly disappointed with either. This location is large and clean. Selection in the departments I visited was good. Maybe too good. Where I was looking, I noticed outdated packaging on several products. (I had purchased the newer products elsewhere.) Sometimes that is all it is, outdated packaging. Other times it means not getting the updated products, and paying the same price as other stores. In paint was where I found the most helpful associates. read more

Lowe's Home Improvement - Neat and clean - Hardware Stores Near Me - Cincinnati, Ohio

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I'm not sure exactly which location had the salesperson come to our home for our front door, but they MAJORLY screwed up. We ordered a door with sidelights in January this year, expecting it in March. Due to a series of delays, mostly parts being shipped from China, we FINALLY got our door today (8/23/21). Problem is, the holes for the doorknobs are on the WRONG side. We can't use the door as is, so now we have to wait for them to correct their error. I am REALLY hoping we get some sort of refund, for their error and our inconvenience. No telling when we are going to get the right door. read more

Pleasantly surprised by the level of friendliness and customer service at this spot. I was approached when i was longingly looking at the empty spots for the dyson floor vacs, and the employee actually wound up giving me the floor/display model for a discount. I didn't expect that at all, and was thrilled to get it cheaper than i'd anticipated. I was literally on my phone trying home depot and other local spots to see who had some in stock. I didn't get that guy's name, but it was also the end of his shift, which was more nice of him to initiate our interaction at the end of his day. I know the guy who took over for him was Travis. He helped make sure it was functional, which involved plugging it in at his desk while helping other customers to let it charge up a bit, and then testing it with me. It was just really nice of them, and they totally didn't have to do that. I hadn't even asked for help. Then on my way out, i was wandering around the store with the wonky box (since i didn't really repackage everything perfectly), and a few more people asked if they could help me with a return or anything else. Wound up getting directions from them to find some other things i was after. Different day: their online pickup is ON POINT. I recall going to another Lowe's closer to the Kenwood area... and online pickup was always a nightmare with them. This location was ready to go, friendly, happy to help, and I was in and out in under 5 minutes. They made my day better both times I've been in so far. Highly recommend. read more

This is my go to store for my hardware needs. They tend to have some products that the other big box stores do not (wet and forget). There is plenty of parking near the entry so that you do not have to drag the heavy items a mile to your car. The staff is well educated and informed about the products they carry. Today was a little difficult to find someone to help me find a certain product but this is not the normal. Everyone is in a good mood which I appreciate. No try in by worse than dealing with a miserable employee. read more

Lowe's Home Improvement - Hardware Stores Near Me - Cincinnati, Ohio

Things really havent improved here in the past few years. Location wise this is one of the larger, better stocked Lowes in the area, especially when it comes to the garden center, however inside and out they seem to have staffing issues. I have come here recently at multiple times of day and different days of the week and it is always the same, no one to ask for help or even where something might be. This most recent visit a group of customers and I banned together to help eachother find our items because even customer service only had 2 people and couldnt help us. The garden center was even worse with only 1 cash register open and over a 20 min wait to check out with no one else in the center to ask questions. Selection wise A, service wise D... you might be better off driving to the Milford Lowes. read more

Bought mulch and they didn't give me all the bags. When I called they didn't want to make it right. Then they put me on hold to answer a call from another customer even though I was already on the phone with them. They refused to fix the problem that they made. read more

Had a contractor take back what he didn't use after I bought the stuff with him. He returned the supplies he didn't use and they gave him an in store credit card. He gave it to me because it was my money. Well Lowe's is keeping my money because it was attached to his license. The contractor is long gone and there is no way to get my money back. They won't even work with you. I use to do it all the time with contractors until they just changed their policy without tell a soul !! So those in store credits are a scam to keep your money !!! Terrible business practices after spending thousand in there !!! Never going back !!! read more

Went today to look for a new grill. The staff was very helpful and even walked to the register to make sure the order was placed correctly. I wanted it put together so have to pick it up later. Every time I have gone to Lowes they have been very helpful. Great Customer Service! read more

Back shopping on Black Friday, very helpful staff. They know the store and the products placement. I needed a sturdy 2x4 stud to use as a level in order to lift a piece of furniture to level it with wooden shim. I found a piece of scrap 2x4 the right length in the 75% clearance bin. When I went to the checkout. The nice lady could not find a price marking on it. She said it would not cost more than $1.50. So she decided to just give it to me. I had offered to pay, she did not want to accept the cash. I will go back to Lowe's to give back their generosity. Play it forward. read more

I ordered a ladder online. I received an email confirmation. Minutes later I received an email stating the order was cancelled with no explanation. I have called their phone number, 800-445-6937, that was posted with the email for more information, and as I write this I am still on hold....one hour, fifteen minutes, and sixteen seconds and counting. A representative just answered and told me, after pulling up the order, she doesn't know why it was cancelled either. How do these companies stay in business? read more

Lowe's Home Improvement - Hardware Stores Near Me - Cincinnati, Ohio

DON'T CONTRACT WITH LOWE'S FOR A RESIDENTIAL DECK! Lowe's @ Mt Moriah Dr, Cincinnati Ohio On March 19, 2019 we signed a contract for a deck replacement and paid in full-per Lowe's policy. The salesman told us the parts were stock items and we would have a new deck in 3-4 weeks. He also told us Lowe's requires full payment but that the installers aren't paid until the work is completed. It's been several weeks (it's now 4/26/19) and they are still waiting on parts for our deck. We aren't even on an installer's schedule. AND...no response from Lowe's. Boo! Save your time and frustration and purchase elsewhere. read more

I ordered a set of two garage doors from Lowe's in March 2021. I was told it would take 6 weeks. Six weeks went by but no garage doors. I was told that they were shipped from Wayne/Dalton (overhead Garage doors) in July. This was not true. Again I was given a new date of August 10th. Today, August 21, Lowe's Installation Services called and asked about my doors. They at first had the July date. After checking with their vendor, the date is now October 14 for the doors to be shipped to the installer. By the way, I paid Lowe's the full amount in April. Lowe's management has nit been any help and an assistant manager, Daniel, refuse to give me his last name. Beware when ordering any products from Lowe's. Marc Shapiro. Cincinnati Ohio read more

So this is just going to be a positive general review for the most part. Every time I go to this Lowe's the people there are genuinely nice and really helpful people. There specifically is a Younger lady who works in the flooring-ish department who really knows her stuff and I've had a few really great experiences with her. I found with a lot of retail Environments, people just look for reasons to say no or not be helpful if they don't know the answer to something and that is not the case in my experience with this store. read more

My location is so incompetent. I can't believe the problems that I have had. I hired Lowes to install a storm door and there has been no communication and the store is calling me asking who their contractor is. I have no idea. I have called the store numerous times and used the texting feature, I texted with Jenna and then Faith and the were no help. I spoke with store manager Brain and all he did was push the issue off on someone named Brenda. I can't get ANYTHING solved. My next step is to hit social media and then maybe something will be done. If not then at least I hopefully can stop this from happening to someone else. read more

Shelves never seem stocked even if there is inventory or stocked in the wrong location. Today was pretty bad. I was looking for a certain size screw. They pages people and no one showed. I saw someone that worked there and asked. They told me to look for so-in-so as I know who that is or what they looked like. I just went up the street to Home Depot and they found someone for me immediately and helped me find what I needed. read more

I have been using Lowe's for a long time and for the most part they have served me well. However right now the appliance department doesn't have any appliances , they don't answer their phone and are quite inadequate for my needs. I wound up going to Recker and Boerger who immediately sold me the gas stove and dishwasher and delivered and installed. I alo bought new HVAC from them. So right now I have to say to to R&B they are professional and attentive to their clients. read more

Curbside pick up is not a service Lowe's can execute well. No ETA regardless of how simple the order is. Not even a range of days. When I call they will only tell me how busy they are so don't be shocked that Home DePot gets the business. Hire people! read more

we bought appliances at their Fourth of July sale been on delivery list since then it's December 12 and every day it's supposed to be delivered they don't have enough space on their truck calling these people your put on hold for 45 minutes yes they have a great deal but nothing is great if you don't receive it, my sister had same thing happen to her with her washer dryer so we are not the only ones this has happened to we will never as a family buy from them again read more

Ordered an appliance on line and they sent me a delivery date two weeks out . The delivery date arrived and they never called me with a delivery window . I called them and they said they didn't receive the item and couldn't tell me if or when they would ever get the item in to deliver. I could have purchased a refrigerator in the meantime from somewhere else . STAY AWAY from this place for appliances. read more

I have been to this location twice in the past 2 weeks, and I have encountered horrible customer service both times. I stopped in today to pick up an online order, and one of the customer service employees made me feel like an idiot for going to the 'wrong' cash register. Maybe I will just go to Milford next time. read more

Terrible customer service!! Appliance delivery date confirmed online but not met. Had to call several times to get an update. Phone rings and rings trying to get to Delivery dept. just to get inaccurate information once you reach them. Finally received appliance days late and box was totally ripped, product dented and damaged. Called several employees...no one apologized, just said we have to start order process over and wait weeks to receive a new one. Never even offered any concessions at all!! I'll shop elsewhere from now on. read more

I would give no star! However, that's not an option. So our experience in 2 weeks time to get our washer and dryer. We went to Lowe's the day we moved to get a new washer and dryer. We purchased both with pedestals so we thought. We also arranged for delivery 2 weeks out because it was all they had. So we called to assure that the delivery would happen as scheduled so we knew if we had to go to the laundromat again. So we were assured that the washer and dryer would be delivered on Sunday. Asked about the pedestals. They never put it on our bill and we did not notice. So we went back to Lowe's and made sure they still had them the guy we talked to at appliances gave us a discount for our trouble, assured us they were in the store and that they would be on the delivery for Sunday. So low and behold the delivery arrives and no pedestals. I have a deteriorating back disease and needed these to make this chore easier for me. We asked the men Delivering appliances and they said they were not on the delivery sheet. So we call Lowe's and spoke with a manager. He said that he could not guarantee a delivery to work into our schedule. So we again have to wait until Saturday for something we have already purchased in full made a special trip to get the pedestals that we're not added to the original order/purchase and a delivery that was set up over two weeks ago. We get no consideration at all. So I have already purchased 5000.00 worth of appliances that are yet to be delivered. I find this to be a sad way to treat customers and not one person today would commit to anything. Also Lowe's has changed the Military discount to 5% instead of 10% because they were losing to much money! Maybe it's the lack of service to the customers that frequent the store! read more

Stopped in to get some piping for a chain-link fence. The actual bin is empty. There's a huge bundle of them 6 feet off the ground nearby. I'm sitting underneath with a stopwatch running to see how long it takes somebody to get around to taking care of my order. Should be interesting. read more

I usually love to shop at the Mt Moriah Lowes, but today, not so much. The outdoor plant selection was great for this time of year, but at least 2 of the staff who were putting out or watering planted did not have on a mask. When we got to the checkout, Teresa had on a very tiny mask which was under her nose and barely covered her mouth.The line was moving slowly because she had to have an animated discussion with each customer. When we finally got to check out, I politely asked her to please pull up her mask, which was met with rolled eyes and a "huff". She jerked the mask up over her nose, which left her mouth exposed. This made for an anxious and upsetting experience at Lowes. I know it is hard to police customers where masks are concerned but I expect more of the employees. read more

Decent selection and prices, but service is noticeably absent. You *might* be able to find somebody in a red vest if your question is "where can I find [X]". But if you need any information that is even vaguely technical, good luck. My experience has been that there basically no one available with any trade experience to answer questions. Their orange-aproned competitors across the highway are a much better choice overall. read more

My 3rd time dealing with the lumber department and my last! (Why did it take me so long?) About 18 months ago, I needed some lumber cut and no one in the store was trained to use the saw; about 6 months ago I was also in need of lumber cut and yes, there was someone trained to use the saw but he/she called in sick and no one else could do it! Why do they have people working in the lumber department who can't use a saw!?!? Today, I needed one deck post cut. The first two people I spoke to (you guessed it) weren't trained to use the saw. The 3rd person could use the saw but "can't cut a 4x4 and our saw can't do that anyway." Wait- you are a lumberyard that sells 4x4s, you are a tool store that sells saws but you can't cut a 4x4. The manager was of zero help - "I'm sorry. I do the best I can." That's sad because what you are doing isn't very good. read more

Amazon wins again. I decided to use lowes online service. What a mistake , 3 weeks and very few emails( i have to email them and took a few days to receive a email). Customer service was sooooo poor at the store that 4 people sat around while a runner had to pull orders. I will always use amazon for tools and home purchase. I have them deliver to the job site. Put lowes in the rear view mirror and order amazon. read more

I bought a craftsman mower from here back in February, used it 5 times max and it breaks down, it was like pulling teeth to get it picked up and repaired. Two days after getting it back it breaks again. No one can tell me anything and they want to charge me for something I already paid $1500 for. I call corporate to speak to the DM and for two weeks they bs me. Today I call and they say there's nothing they can do. Worse customer service I've seen. Now I'm waiting again for someone to call. Meanwhile they have my money and my mower and refuse to help me. DO NOT RECOMMEND! read more

I ordered replacement French doors to be installed at my house and Lowes sent someone out to measure the opening. He measured incorrectly, so when the door arrived he had to jam it into place (it was crooked and did not leave room to open properly). After a few months it was apparent that it did not fit because every time we had a hard rain the water would flow into the room. I eventually (after several months) managed to get someone back out to look at the door and then the new person discovered the poor workmanship that had been performed by the first person. Several more months passed before they could get a replacement door in and I still had to call and go over several times to get them to schedule the installation. When they installed the new door they discovered the water had rotted the baseboards (and probably the drywall and carpet) and were at least going to replace the baseboards...that was at least 4 months ago and I have not been able to even get them to call me). I have told them that I would never have them do an install again for me. read more

Lowe's Home Improvement - water damage to baseboard from poorly installed door - Hardware Stores Near Me - Cincinnati, Ohio