No complaints! We needed some pool supplies for our pool and knew they had what we needed by checking online first. We found a store employee who directed us where to go and then helped us pick out the right dehumidifier for our needs. They also have a pretty decent plant selection for and I left with a new plant too. Overall, good experience. We were in and out quickly and the employees were friendly and helpful in finding what we needed. read more

Went to Home Depot on Ohio Pike Cherry Grove to get Lawn and Garden center to get stuff for my yard. The Garden gates were suppose to be open at 8am got there at 8:20 the were not open so i had to walk to the main entrance get a cart get what I needed. I thought by the time I got what I needed at 9am the gate was still not open. So I had to push the heavy cart through the store. As I past the service desk I asked the lady there why the gates of the garden place was not open. She said they were short on help. I said that it was Spring time and it was crowded out there and asked her why there was so many workers standing around doing nothing. She said they didn't work in the garden center. I laughed then went to the main check outs at the other end of the store Nothing was open but the self checkouts and I waited in line with all of the rest of customers from the garden shop that had to do the samething. Now I said self checkouts tell me how do you checkout wall retainers and and boulder rocks will no scan stickers on them. So I asked the young girl trying to take care of 6 registered to look them up she had no idea what they were and how to find them. I had to explain to her what they were and point on the screen at what I had. That's why I told her they needed the garden open. Home Depot get worse week by week and the biggest part of the workers there could careless and customer service went out the window. Going to have to start going the extra mile and start shopping at Lowe's. But you know the big problemis Home Depot could careless. They will just put more ads on TV tell everybody how good it is there. read more

Our water heater went out and we decided to check with The Home Depot to see what there pricing was. We provided our information and were told that Crew2, the company who handles water heater installations would be in touch shortly. They contacted us right away and provided pricing immediately. The operator said they would call us back in an hour to see if we would move forward with their company. They didn't call back that day and we didn't hear from them for about a week. In the meantime, we had already contracted with another company since we didn't have hot water. Do not go to Home Depot for a hot water heater. Especially if you don't have hot water... read more

Excellent experience! Pat at the Pro Desk saved the day on a home kitchen project! His competency and humility are a true asset to the Home Depot. I couldn't be happier with my experience with Pat! Also, as I was leaving a young gentleman by the name of Telkuve was kind enough to offer me a hand with loading my purchase. Amazing experience! read more

Home Depot is my go-to hardware store because it's close by and easy to get to. I appreciate the ability to look up items online and find the exact aisle and bin they are in... except when the system spits out codes like EC (for End Cap) and some other archaic acronyms I haven't figured out. Points for trying to be accessible, but some lost for not taking it quite all the way to usability. HD usually has what I need (and they're close to Lowe's if they don't), and the people I've interacted with are typically pretty pleasant. The paint counter staff and a gentleman who helped us score a deal on a floor model grill come to mind. Home Depot actually had one of the strictest store policies I'd encountered early in 2020 -- counting the number of customers entering the store and enforcing masks at the door -- but sadly it has slipped as the months have gone on. Most people at least keep the mask on their face, but I saw so many noses and mouths the last time I went. I get that the store is huge and employees can't enforce a mask policy everywhere but I don't know what it is about hardware stores that seems to attract this behavior in particular. read more

I just had old carpet removed and new LVP installed. The service with Home depot was terrible. The flooring staff was hard to talk to bc they were waiting on someone else. Went back twice, staff still with other customer. Called the store, got VM, No call back. I am writing this review regarding the contractors that laid the floor, they were from CSI. The contractors did an excellent job, they were very conscientious and hard working. Their past years of experience with flooring was obvious, true professionals. 5 stars for contractors, 2 stars for home depot read more

I was recently impressed by our project specialist, Don Pullen's professional conduct. Over a month ago, he promised to notify me as soon as the discount I was looking for would become available. Needless to say, I was not certain that would happen, but Don did indeed make good on his word. He also provided invaluable advise on our two major improvement projects. read more

Bad service I went to this location the plumbing section and I asked for help! And the man that was helping me was very rude! I'm never coming back to this location again! read more

Selection for the items we were looking for was sufficient. The only place it was not was the garden center. Not sure if this was due to it being towards the end of the season, or if the lack of variety is usual. This location has tool rental at the front. Monthly kid's workshop available. Workshop is free. Children are given a kit to build. Holes in the wood are predrilled. For younger children, this makes the kits an easy project, with parent/ adult assistance. Check store or homedepot.com for dates and times. Customer service has been fine. Not praiseworthy, yet nothing to complain about. Given the ratings, I was expecting much worse. read more

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if I could give no stars I would. I ordered a washing machine on their website. It was supposed to be delivered on Thursday but they had the wrong address/coordinates. I talked to a Home Depot person and they supposedly put in our coordinates into the computer...well the washer was supposed to be delivered Saturday and they still had the wrong coordinates....so now I'm supposed to wait till Tuesday? Hopefully the window time is when my husband is home, otherwise it won't get delivered, again. read more

Really not a great location, although somewhat more inventory, it is not very well organized, nor is the staff helpful. Make the extra drive to the Milford location, as it is well worth it!!! It is like night and day! read more

Needed a new fridge so went picked up one got home to find the corner smashed in after taking the box off. Decided I'd have the new one delivered after taking back the damaged unit. They drive a huge box truck through a tiny street where driveways are connected to the street by bridges. And now I have to wait another damn week for it to be delivered this is the first and last time I ever use delivery. read more

Holy Cow!!! This place is beyond help. Stopped in to order a special order soaking tub, after 30 minutes of being sent here, there and everywhere, I left. Does anyone at this place understand customer service? While waiting, I was able to search the net and find our tub on Build.com. read more

We have been waiting for a month to have a storm door installed. Just this past week we were finally able to get the door measured. We already knew the measurements but were told it had to be measured by them for installation. We should have been told when we set this up that storm door installation would be a long drawn out process. I'm afraid at this point we are unable to get our money back. read more

I ordered a workbench and went to pick it up. There was a fellow being helped in front of me at the pickup counter so I gladly wait. In comes another fellow who waits for a short time behind me but then goes to the return counter where he gets waited on with his pickup item. No one checked to see if there were people waiting in line. Unaware and extremely poor customer service. I ordered a brand of workbench only found at Home Depot but for the rest of my needs I'll be glad to go the extra mile to Lowe's! read more

Finding good service here is next to impossible, but they have all the stuff you might need. A notable exception is Doug in paint. He is knowledgeable and took the time to actually walk us through things. A caveat is that Home Depot still sells the Behr Deckover which peels within a year of application and impossible to strip from the deck for the application of anything else. read more

Staff always helpful. People only try to post negative stuff on Yelp. I've gone to this location several times on many occasions. If you are having trouble finding something in the store, you can go online and search your item.. it'll tell you which aisle and even section it's in read more

Tool rental center. Rented a van. Clean, cheap, got the job done quickly. Friendly employees, quick to help. If you're moving, renting from here versus U-Haul will save you over 50%...and vans are so much easier to drive than box trucks. read more

This store is very close to my and most of the times the pricing is lower than Lowes. Saved $50.00 dollars on one ladder purchase alone. It is a mixed bag as far as service goes. Sometimes they are very good and fast other times getting help is like finding water in the desert. One thing I truly hate is while shopping in the tool department for particular bits this stupid camera beeps and beeps. Really? If you are so worried about theft, maybe adding a clerk that actually helps people will keep your theft problem in check and offer GREAT customer service every time. I see so many employees but so few actually seem to work there. Why is that? read more

Horrible horrible horrible delivery service - they dropped our dryer so hard that it broke, then attempted to mark it as defective. When they dropped it it damaged the wood floors and walls. We had to schedule a new delivery. When the next delivery showed up they drove into the lawn and destroyed it. They came to the door and attempted to completely ignore their damage to our yard. The new dryer ALSO didn't work :( read more

Purchased a new electric dryer from this store. I was sold on paying for delivery and installation to make sure it's done properly and told of I didn't pay for the installation they couldn't cover any issues we may have with the dryer. I paid for the installation. After a few weeks the dryer because smoking from the back of it, a burning smell filled my house and my breaker tripped. The dryer would not cut back on. I called Home Depot since this is a brand new dryer and was told to call the manufacturer. The manufacturer sent a service person (LG) who stated that the dryer was improperly installed a few ways. One the screws for the dryer cord were not tightened and the wires were in the wrong place on the cord. The back of the dryer has a diagram clearly showing where the wires go. It's so clear a preschooler could match it up. The LG rep stated they can start replacing for parts but with it being an electric dryer and the wires being burnt they can't guarantee how long it will last. Now since I invested in a new dryer and this issue is due to an installation that I paid Home Depot for I've been contacting them for a replacement. They continue to give me the runaround. State it's a manufacturer issue and the manufacturer should replace the dryer. While the manufacturer states this is due to Home Depot's installer and they should be trying to rectify this issue. This has been going on for 2 1/2 weeks. read more

Management offered only a small refund for a defective rental, placing blame on me instead. In the the end, dealing with the management was more of hassle than the problem tool. May 17, 2017 I returned a drum sander and an edger to Home Depot on Beechmont Rd. The drum sander worked great. However, the edger had been a huge problem. Mainly, a hole in the dust bag sent every finely-sanded particle shooting through the air. I stated my case to management and was offered very little off the rental. The edger was missing the tool to put on the sanding pads, light bulb was burnt out, the male end of the cord was damaged and not grounded (would not stay in outlet unless propped in place fix this), the dust bag had holes, and the zipper almost impossible to close up and leaked. Before renting the tool I asked to open up the case and the clerk said "don't worry we always test them when they come back." I said I was glad because it would be a 2 hours drive to return and get a new sander if there was a problem. I don't know how the sander passed an inspection but I know those guys work hard and I don't hold it against them. However, the store manager immediately shifted blame. He felt that I should have called right away to let his employees know the problem. But, as I explained, I did call the same day I rented it. Infact I made a complaint about the first item I noticed and I was told that the issue would "be noted to my account". How helpful right? 3 days later I actually was ready to use the edger and I got the job partly done despite the problems, and true I did not call on the additional problems Every single square inch of the place is covered in dust. I decided to finish the edges by hand rather than use the sander again. I returned both items after having had them for 5 days. I barely used the sander and had to touch up the edges with a dremel on the edges where it missed. I'm the owner of Onestop Home Improvement and I'm really surprised how this was handled. read more

Like my cart was full of things I needed. One thing - a watering can - I'd grabbed from a huge display barrel full of watering cans. The check out lady in the garden center was like, "There's no price on it." "I got it from that display," I replied. "How much is it?" "I don't know." "Then I can't ring it up." And then she stared at me like a brain dead zombie. She wouldn't go check the price and she just stared at me. I stared back, the same way I stare at Yetta when she's naughty. Nothing. So I said whatever and left. Maybe I also said the C word. I don't know. It's my go-to word when people are idiot jerks, modified by the eff word. I was REALLY angry. I'm still angry, although it's been a month or two since this happened. Like I do blame places for employees like this. Places that treat employees fairly don't have employees who act like this. I know giant chains like Home Depot don't need my business, so it doesn't matter to them if I shop at their store. Well, good for you Home Depot, because I will NEVER shop at your store again. Look, I can order whatever I want from the internet. Eff you, you effing C***s. read more

Needed a fill valve for my Glacier Bay toilet. It's a Home Depot brand. Went to Beechmont Avenue store fully expecting to purchase. Surprise..available only online. Takes a week to ten days to deliver. Great. Not happy. You'd think they would support their own products. read more

Very poor customer service. Poor follow up. We ordered a front door with sidelights eleven weeks ago. We had to pay for the door in full at the time of the order. We were told the door would arrive in about three weeks. We are STILL waiting. I have spoken with various employees in the Millworks Department and also with the Olivia, who identifies herself as the store manager but according to their corporate office, is not. Bottom line: these people already have my money and do not care. I would not recommend making a major purchase from this store. I have filed a complaint with their corporate office. read more

Home Depot online ordering just doesn't work. As a tech pro I'd bet it has little to do with their technology and everything to do with poor human systems/implementation. Ordered an off the shelf item they said hey had many of and waited all day for a confirmation it was ready. Confirmation received two days later. Went to the store and called for curbside pickup as instructed in the confirmation. Waited on hold for 15 minutes then the system auto re-called with phone ringing for 10 minutes. It is 2020. You can do better. read more

Something about the Beechmont Home Depot is not working. Plenty of workers around in back but ask for help up front that is a different story. I waited 1/2 hour for help and a no show. I told the cashier they lost a great customer. What I needed lowes had it and with the help loading. Seems like a Kmart/ Sears environment. Watch out for Amazon ! read more

I have been back and forth with Home Depot and Lowes and Home Depot provided a major FAIL today. First off I do not care about the personal problems of the guy that lifts down my windows, second after walking back and forth in the front of the store looking for a cart to put the windows in I was told "they may be somewhere over there" as the sales person pointed. Then to top off this great visit I ask for help loading the large windows I just bought and was told help was on the way and to just wait outside the door. Well twenty minutes later I got tired of waiting loaded them myself and left for what will be the last time in a long time. With Lowes so close by I wouldn't think that Home Depot could aford to treat us this way, but it seems they can. On my way to Lowes for the rest of what I need. read more

My experience was great! I went in for 2 items, 1 I did not see on the shelf I asked the salesperson about it. He got an item of similar quality and size and told me he would sell it to me for the price I needed. Now that's great service! read more

Your standard run of the mill Home Depot. You only got three stars because I am tired of going into different Home Depots and everything is in a different place. Time is money and you waste mine when I'm on the clock. read more

I would give zero stars to the way Home Depot handles delivery of dishwashers.. I ordered a dishwasher online which was delivered today. They said they could not install because I have copper water line. No where in the deepest details they provide does this state that this is an issue. I must now wait up to 1 week for a plumber to call and schedule the install. Just two weeks before Christmas I have a broken dishwasher and an uninstalled dishwasher in my kitchen. AND I get to pay $129.00 for the privileges. Corporate took half an hour making excuses and told me to call the local store for compensation. Local store manager (Cold Spring KY) spent another 1/2 hour saying it was an online problem and refuses to refund delivery charge. Must now take a second day off of work to deal with this. Very disappointed. Will never shop Home Depot again. read more

This is the worst experience Iv had at a depot service was the pits he didn't want to help or he doesn't know what he is talking about try to save money and do it yourself and you come across a person like this I want be back read more

Absolutely the worst store ever! Went there to purchase tile for backsplash! As usual, I had to search for someone who then had to search for the "expert". Turns out, she had been there one week! The tile I wanted was 10 ft. up and forklift was broken! Would be fixed around five and it was 9 am! Soooo I left and went to floor and decor on highland! Spent $500 in half hr! Sorry about your luck Home Depot! read more

NIGHTMARE EXPERIENCE!! DO NOT order kitchen cabinets from here. My fiancé and I are in the middle of an ongoing unresolved issue with Home Depot. Mid October we placed an almost $15,000 order for new cabinets and countertops. Prior to the order we sat down multiple times with one of their kitchen design specialists to provide measurements, go over layout drawings and build a timeline. We wanted to ensure no mistakes were made, as we were on a timeline to get the kitchen completed because we had interested buyers scheduled to come through the house. On November 10th the cabinets arrived. Upon installation we found that the wrong finish was ordered on all the doors and moulding. And two of the cabinets were ordered in the wrong size. My fiancé immediately called Home Depot and was passed around to multiple people before being promised that he'd get a return call with the resolution to the issue. We waited, no return call. After multiple followup attempts both on the phone and in person, Home Depot agreed to reorder the correct doors and cabinets. They agreed to waive the restocking fee...which would have been ridiculous to charge us since it was their mistake. They also agreed to have an installer come out free of charge to change out the door fronts and install the two cabinets they reordered. Cabinets have a 4 week lead time. This mistake was blowing our timeline out of the water. One of our interested buyers had to move on to other options because they couldn't wait another month. None the less, we agreed to the proposed solution because it seemed to be our only option at this point. On December 13th Home Depot delivered the reordered items. On December 15th their installer came out to switch out doors and install remaining cabinets. Installer discovered that Home Depot did not order the correct style drawers...AGAIN. This time they got the finish right, but ordered the wrong style. Up to this point we agreed my fiancé would handle Home Depot, as he is even tempered and not easily rattled. Well, I was furious. I decided I was going to call and let them have it. Before I could even get through to the correct person to unleash my fury, they accidentally hung up on me...if I had had a chance to really lay into them I'd guess the hang-up was intentional. However, they were still in the middle of their "transfer the customer to 8 different people" routine. I didn't call back. I took it as a sign to continue to let my fiancé handle the communications. On December 16th, my fiancé was able to discuss the matter with someone "higher up in the food chain". We provided him with documentation of the situation, pictures of the current (wrong) drawers, and confirmed that the installer had provided them an account of the issue as well. We were promised via email that they would place an expedited order for the correct drawers and that Home Depot would handle the remainder of the installation including crown moulding and toe kick. On December 21st, we touched base to ensure the order was on it's way. Home Depot assured us the order had been placed and was being expedited. January 8th, we get a call from the Home Depot kitchen design specialist asking us to pay a $70 balance. I almost fell over laughing. For what?! And where in the heck is the rest of our "expedited" order??? It's January 19th. We are now in touch with corporate. One person from corporate told us that they would make this right and compensate us. And then in a later conversation with someone else from corporate we were told that they'd only switch out the drawers. We'd need to take care of the remainder of the install. OH! And the real kicker...we learned they never placed the second reorder! So here we are. Over two months on endless phone calls and visits. Our kitchen still isn't complete. We've lost multiple interested buyers. I am beyond disbelief and highly disappointed about this entire experience. It has been maddening. If you are considering using them for a kitchen project, I would urge you to go elsewhere. The experience has been so horrible that I'm making it my mission to warn anyone and everyone I can. And if for some unlikely reason they redeem themselves, I will update this post. read more

After having a really bad customer service experience at Home Goods at Eastgate it was refreshing to have a great experience at The Home Depot...I had great service at the paint desk and the lady who checked me out was so friendly...love this store. read more

Hi my name is Alex me and my family went to the Beechmont store we needed help in electrical and a man whose name started with D it was hard to read the rest of his name stop to help us as soon as he approached us u could tell he had an attitude he seemed in a hurry I turned away and he spoke something under his breath my niece overheard him say "fucking immigrants " she being only 15 broke her heart and and was absolutely unprofessional he only helped us for about 10 minutes he seemed unhelpful and ready to get away from another time he spoke under his breath and said "This is bullshit "I spoke to Olivia is the general manager and said they gave us she is supposed to take care of it but it was extremely unprofessional and rude especially to say in front of my young family read more

Runs out of inventory quickly. Never an associate anywhere to offer help or even to ask a question. Not user-friendly for people don't go there all the time. I much prefer the staff and selections at Lowe's right down the street. read more

All the sudden Home Depot has decided to not give military discount any longer. Will never shop here again.

Took 15 minute to find an associate to assist me last night in plumbing. Little knowledge about what we needed. Wanted to also purchase a utility sink and no legs were with the sinks. Finally an associate found some legs and today when my plumbers were at my home to install the faucet and utility sink, the legs were the wrong ones. I had to return to home depot as my plumbers waited for me to return home so that they could complete the job. Going to Lowes. read more

I picked out $2700 worth of flooring and paid for it. I called to schedule delivery, was transferred 7 times. Then I got disconnected. I called back and no one answered. I had to physically drive to the store to set up my $2700 delivery. Never again! Oh me they charged an additional $69 for delivery read more