I recently went into tools ace hardware on US 27 in Clermont. I was originally helped out by a very…read moreattentive young man with excellent customer service skills. He was new and needed assistance from his co-worker Tish at the paint counter. She was not happy to help. She made me wait while she finished preparing the stores employee schedule. I was the only customer inside of the store. She then disappeared into the back room for a long time before she decided to help. I was always taught to take care of the customer in front of me first. I later learned that the management of this store does not think they need to worry about corporate customer service protocols because they are a franchised store. This store will not have to be bothered with putting any more of my money in their cash register again.

I really prefer Ace over the bigger stores. They have good prices and the staff are extremely…read morehelpful. They helped me as soon as I walked in the door to find the right items for my garden project. Then without me asking for help to load the heavy items the cashier offered to have someone help me load it. It is a little hard to get to but it's worth it.

The staff a this location has been really friendly, knowledgeable, and incredibly helpful both…read moretimes I have been to this location since moving to the area a few months ago. No weird jabbing comments, no sexism (which is a big thing I deal with a petit blonde woman who doesn't look like the typical customer, or like she does a lot of DIY construction) Defiantly have never once had a bad experience with anyone here and will continue to return.

Did you know most of the area Ace Hardware stores have this machine that will sharpen your knives?!…read moreReally cool, $6.99 per knife and the knives I brought have never been sharper. It's amazing. Go!

Went in a few weekends ago to purchase some still products- a chainsaw and a weed eater. Wesley,…read morethe Stihl representative, was awesome! He was polite, professional, and very knowledgeable! Gave us some tips, saved us $$, and provided a demonstration on how to use and maintain each tool. This Ace has a great selection of products, is clean, and has friendly employees, always willing to help. Highly recommend checking them out and go see Wesley for all of your Stihl needs!

Not offering the best prices but thumbs up for the cashier who helped me on Saturday 8/10/24. She…read morewas professional, fast , friendly and multi tasks. Will go back for her

Paint Guy was extremely knowledgeable. Not like big box stores. Took time with me to ensure I was…read moregood with my purchase. Will only get paint there ...

Pleasant surprise to find a full-service hardware store in a newer section of Orlando. Conveniently…read morelocated and chock full of just about everything you'd need for home maintenance and more. Two thumbs up and would return.

LOCAL REVIEW: I had a great experience visiting the Clermont Lowe's. The store was clean and…read morebright. I came with the specific purpose of getting two keyed alike deadbolts. I could easily find the bay where the locks were located. There was a handy doorbell style button you could click to request assistance. A man showed up (I feel terrible that I forgot his name) and he asked how he could help. I asked him about their service to make two deadbolts work with 1 key. He was unsure so he called their resident expert, Danyielle over to help. She was extremely friendly and knowledgeable. She actually informed me that Lowe's will rekey at no additional cost if you purchase the locks there in the store. But it wasn't necessary anyway since she was able to show me how I could find two deadbolts that were already keyed alike. She was kind and educated me which I think is invaluable for any shopping experience for home improvement. Pro tip: call your Lowe's ahead of time if you know you'll need help with something very specific like rekeying locks (as I thought I needed). I had called multiple stores because they usually only have a handful of employees that can rekey. This is what lead me out of my way to this particular Lowe's. But honestly, both employees were much more helpful than I have experienced as other locations, so this location feels worth the trek for me.

Generally most employees are helpful when in the store. Recently I called the store to find out…read moreabout two specific products in the garden department. The employee bluntly told me I had to go to the store in person. If that's the case, why do they even spend money in advertisement?

What is wrong with this place?? Made an online order and paid the went next morning and nada. Not…read morepulled, not ready. Had to pull my own stuff. Probably not how it supposed to work. Smartass at customer service counter at risk of loosing customers because he wants to right. Wafl. I guess you keep hiring those that cant this is the result where they won't. Keep it up and other places will win Mike

Got this machine through Florida water & air . SMH disastrous. I'm paying for a machine that's been…read moreon by pass broken for almost 1 yr / half. Sharon & Eugene never reimbursed my receipts & paperwork. I had to pay someone to fix the hot water heater. My two Nordic Trac bike & treadmill had to be rebought . I had to pay a company to come & flush out sludge. It stated coming out my filtered water in my refrigerator. SMH . Sharon & Eugene ignored all my calls . Then just stopped answering all together. This machine from Home Depot may/ may not work . I couldn't tell U . The people who I know got it , Florida air did not install it correctly. So they like me took other measures to have good water. If someone gets this machine & Don't have it installed by Florida air & water, can U please let me know if Home Depot is getting a bad deal because of the lack of knowledge from Florida Air & water. Thanx in advance

Even though we only replaced our kitchen island, Nick always treated our project as though we were…read morereplacing all of our kitchen cabinets and countertops! There were several bumps along the way with the manufacturers but Nick always made it right.

The quality of the cabinets was subpar, all with surfaces with gouges, chips, and cracks in them…read more The demolition crew ruptured pipes in my kitchen, water leaked everywhere, and damage was done to my furniture TWICE. The workers also chipped the tiles on my kitchen floor in multiple places. I have made multiple attempts to reach Nick and have these issues addressed with no productive response from him to date. And, the cabinets were installed almost 3 months ago. He talks a good talk is where is starts and ends.

Cory c was absolutely amazing I came in crying looking for…read moreanswers and he helped me with not only setting up my new device but leaving with a big smile on my face !! Everyone at this store is amazing & if you're looking for solutions & empathy Come here! I 10/10 recommend to any friends!! Thank you Cory for your help & listening ear and setting up my device when I was in shambles !

I was met by a very knowledgeable agent as I walked in the door. She took my order, explained all…read morethe options for both hardware and plans. Then she assisted my wife with an APP issue on her phone. She was very nice and professional.