It's so refreshing to go somewhere and receive exceptional customer service! because the value of the impact from that experience is timeless. You will forever remember who treated you well and you will forever share that experience so others can experience it as well. So with that said i will forever remember these 6 associates : From TOOL RENTALS Johnny parker Charles Keaton From LUMBER Charles From the FRONT END Julie amazing cashier From PAINT Mike and Paige I woke up with just an idea and little to no experience on how to execute it, but those associates were so patient with me with all my questions, they were so knowledgeable on what products would work best for me and gave me examples on how to use them. This was my first time ever doing a project like this and it would've never turned out like this if it wasn't for those six! They need to be recognized and celebrated! They are the sole reason customers come back. read more

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Went to appliance area and was immediately approached and asked if I needed help. I needed a gas dryer. Adrian showed us different models and seemed to know what he was doing. In 10 minutes I had ordered and arranged delivery of my dryer. Why is this store so much better than Gastonia Store? It is a few more miles to this store but definitely worth it. I'm learning......... read more

rented a pressure washer to clean my patio, took it home about 20 minutes drive, set it up, no pressure, checked the hose, and all connections and asked a guy that was cleaning my windows to check it and there was no pressure, Lowe's rental employee would not return my deposit or refund said the manager had to do it and had to come back next day, today I have been sitting for half an hour waiting for the manager. there is no care for. customers, i will not come back to lowes read more

My usual Lowes closer to home was out of the specific widgets that I needed, but a quick check from the Lowes app and not only could I see that they had them in stock, but how many (I needed 20!) and even a map of where they are in the store! Big parking lot, shiny polished concrete floors, it's a Lowes with all the hardware you need to build a house (or fix it!) from the ground up. read more

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NEVER NEVER NEVER order an appliance or installation from them. This is your dire warning. Over 3 weeks to install a dishwasher that is sitting at the store, I had to go out of my way to chase down the installer (Reliable Plumbing btw) and STILL got the rudest, nastiest attitude from Lowe's employees as well as Reliable's employees forcing me to Karen-out to get ANYTHING done. And STILL not done correctly. Save yourself the hassle and go anywhere else. read more

I really enjoy this Lowe's! Customer service has always been super helpful and friendly. I really enjoy coming to this Lowe's whenever I have a house project I need to complete. From buying ceiling fans, paint, online ordering / pickup, and a wine fridge (I could just walk around there all day!), they have been fantastic at helping! read more

We came to look at appliances and Kelly was amazing! She was so knowledgeable and helpful. She offer help and suggestions along with her person opinions which were appreciated. Highly recommend her if you're looking for appliances! read more

Purchased my new front door from Lowe's. Took a few months to get in, but Matthew kept me updated about delivery delays from the factory. When it finally got to the store, I was notified and installment was scheduled quickly. They did an excellent job. Installed by "ViSTA", Derek, the installer was prompt, friendly, neat and very fast. Did an excellent job. Overall, I have been very pleased. The entire process was the one of the best I have encountered. read more

Though Lowes is a necessary evil.... there is gross incompetence, lack of knowledge in certain departments and repeated unnecessary visits because I was charged incorrectly on projects that need to be done. Maybe Home Depot is better... but I'm quite tired of this incompetence at Lowes. read more

Noticed this business is "unclaimed". I wonder why? I play a game to see how many employees walk past without even saying hello, much less ask if you need any help. This place is so sad. I will happily take a longer drive to Charlotte to get what need. read more

HOW LOW WILL THEY GO? Pretty low. I've shopped there for years, but never again. Bought a washing machine on April 29, 2019, along with an extended warranty from Lowes. It stopped working after 3 months. GE came out 4 times but claimed it worked as designed. So it was designed to make your clothes dirtier than ever and not spin out the water? GE says it works, but it doesn't. Lowes says it's under the manufacturer's warranty and refused to give a refund because it was past 30 days! I wrote letters up the chain of corporate headquarters, all the way to the CEO Marvin Ellison. He gets $1.45 million a year, maybe double if they like him. $6 million in stock options. But he won't refund $645 on a 3 month old lemon washer that should have AT LEAST been covered on the Lowes Protection Plan. And, I didn't even complain very much when one of the windows they installed fell on my head and almost killed me a couple of years ago. THIS IS A BAD COMPANY THAT USED TO BE GOOD. GE is pretty horrible too. read more

This Lowes is not friendly or courteous at all.. no one ever ask us if we need help. I thought money was green not black or white. I was there today with my husband and while waiting on line a cashier opened another line- she rudely told the customers behind us to get on her line to check them out before us and told us to wait for the cashier to finish with the customer in front of us and we would be next. I always thought the customer next in line should be the first to check out on a new line?? that seemed strange and very racist. I have been at many Lowes and this is the only one where no one ever ask us once we get through the door can I help you- and if so its after we have been in the store for at least 20 mins. I thought Lowes was an equal opportunity employer? Giving fair and courtesy to all customers regardless of race, creed or nationality. - I guess that is not so if the customer or people are African American. The name of the cashier was Teri M. She is rude and had no clue who we were... not that it matters now. Being fair to all.. should be standard at all Lowes stores. Money is Green not Black or White? read more

I Hate this Lowe's. Several times visiting this horrible customer service store. Tried to buy a deep freezer. No one around in appliances at all. Saw an employee in another dept and asked for help. Big mistake. Attitude and anger was,what I got. I told her which one and she said... show me , and walked off. I showed her and she walked to register to where the other lady over the dept had returned. They began arguing about how this was HER dept and she was soon to get off. I got embarrassed because of their unprofessional behavior and said forget it. They just looked at me and kept arguing. Ridiculous. Thought I'd speak to a manager but every salesperson I looked at hurriedly looked away and I just decided to leave. Bah Humbug ! And I also notice on here that every negative review gets placed in the "not recommended file" Why is that? The truth is the truth. Regardless of who recommends it. read more

After being transferred around on the 6th time I'm like, "Oh my God!, this is the 6 time!" He tells me to be respectful. You be respectful and do your job!!! I had a delivery for today between 12-4, it's now 6. They proceed to tell me its on backorder and they have no idea when it will be in but I'll be the first to know....ya think??? Last March they kept cancelling our carpet and that took like 3 times for them to finally get it right, not to mention, 3 months without carpet! I'm tired of dealing with this company. We'll be doing business with Home Depot from now on. read more

I love this Lowe's! You cannot walk five feet without some helpful clerk making sure if you need help! Painting our house has begun and using the My Lowes account to track paint colors and other essential information is awesome! This is our hometown store and I am happy to shop here!!! read more

This Lowe's is usually pretty good. I live in area and was impressed that I receive such personable attention from the staff there. Amanda in paint is great. Very knowledgeable and helpful. Thanks to everyone at my neighborhood Lowe's. read more

I just had the worst experience with one of the cashier. She kept getting smart with me because of a sale online, that was not ringing up on the register. After she called for the manager, the manager redeem the Labor Day sales price and she was trying to turn everything into a joke. read more

This store is fabulous! You can always find an associate. If not ring the button and a associate will come help or go to the customer service desk, check out register or any associate walking around will page someone for you. I've had nothing but superb service at this location. We are home builders and visit Lowes almost daily. I know some of the associates by name. I don't need to use the pro services at this location due to the helpfulness of every associate in the store. Thank you all at this location for your hard work and help. It saves us time and money! read more

Our experience with the store was fine. The salesperson was very helpful. The delivery service on the other hand fell very short of our expectations. Our appliance arrived on the truck to the store the night before a scheduled delivery, but we were told it didn't make it on the delivery truck. Our delivery was cancelled the day of delivery and we weren't told until we called. The delivery service employee couldn't seem to figure out the problem and it took a while to figure out that incompetence was to blame. Now, we wasted one day, and get to look forward to another entire day in the future to wait for a second attempt. Just save yourself the trouble and go to Home Depot. read more

Worst one ever. Under staffed with incompetent help. Find a local nursery, lumbar yard etc!!!!!

Remodeling a house. Received a dented refrigerator, dented dishwasher, cabinets that looked like they got smashed by a forklift. Of course all this was replaced but still absolutely unacceptable, buy 3 big ticket items to receive them damaged/broken. Go in to get help and the employee in plumbing is more concerned with carrying on a pointless conversation than to help me. Told me to get the wrong part for new ice maker. Paint section acted like it was a hassle to help my wife and get her 3 gallons of paint. Don't waste your time ordering big ticket items or going to this Lowe's to expect good customer service you will be highly disappointed. read more

Love Lowe's and always have a Lowe's credit card, when I moved to steel creek I went out of my way to go to Lowe's n clover instead of the Home Depot across the street at Rivergate. However over the last two years I've lived here ived had way to many bad experiences at this Lowe's. Incidents I. Returns, lawn and garden, flooring, check out, etc. last year I was purchasing 6,000 n flooring and was suppose to got a estimate In 72 hours, it took 6 weeks of me callin daily and physically going up there to finally get a estimate, decided to use Home Depot since it took way to long. Today I went to lawn and garden to get mulch, they had one person on the register ", very long line . After waiting 20 minutes the lady on the register told us it wasn't the 5 for 10 mulch and that the signs was poorly placed as she was dealing with it all day. We went back to look with a male employee who had no clue, and said it says premium, premium is a general term and when u r shopping u r not going to stop and look around for other mulch names especially word premium. Female Manager came up and literally had no care and didnt even offer a discount on the scotts mulch or have someone get the other mulch for us for the 5 for 10. I closed my Lowe's card and open a Home Depot card. Some reason this Lowe's is not like the others, staff is horrible and bad management and slow service. read more