I've used SW paint products most of my adult life. The Rock Hill store on Cherry has helped me as well as any other across the country has. Strongly recommend this store read more

I think my Google review is actually better If I could leave a BIG FAT ZERO rating, I would. Not only has Sherwin-Williams quality gone down substantially over the years... but the customer service truly sucks! I've been in the remodeling business for over 15 years, my painters have notoriously used Promar 400, without any issues. So when I ordered that specific type of paint for my clients how would I have assumed there will be any issues?, I was shocked to see how watery and terrible it was!! 9 gallons later bought and paid for--I took it to my clients and imagine 4 coats later it took to get any of the color to even adhere to the white walls, they were attempting to paint!! The clients finally gave up and called the manager, Steve, who said bring in the paint and we will give you a refund. Since these are my clients, I drove 43 minutes back to your "friendly" neighborhood Sherwin Williams store on Cherry Road in Rock Hill...and brought in only 8 gallons for what was promised to be a Full Refund for my clients. Instead, I was told by Mr: PonyTail/Beard Man... "Sorry about your luck, you purchased the crappiest paint we have, so it is what it is." There was NO offer to exchange this "crappy" product nor even to meet me halfway towards a refund after I spent close to $400 on it! The Ponytail guy who was once nice enough to carry the paint to my car the day I spent $400 on those "crappy" products couldn't have been more of a jerk as I carried 8 paint gallons back to my car once again, Steve, his manager, refused to take any of the items back!! Truly, the customer service here-um...what customer service...absolutely sucks not to mention their products! What these morons don't get, is that customer service moment WAS NOT about THE ONE TRANSACTION! That moment was about the fact that these guys, one, wouldn't stand behind their products they sell, and two, didn't take the time to educate the consumer-that would be me- about what type of paint grade I should buy for my clients and why! How did I know the formula was now a watered down garbage-like paint labeled as Promar 400 or as the employee stated the "crappiest" grade of paint we sell!??? Because I am a business owner; I understand everything that is relative to my future business prospering is about relationship building and educating my consumer NOT about saving a few bucks. Perhaps Sherwin-Williams should get a clue and start offering a dose of customer service 101 because they are definitely deficient and are missing that! Are they not aware there's something called competition out there where we the consumers can choose to go other places and actually buy our paint somewhere else? Welcome to America! read more

Sherwin-Williams Paint Store - Paint Stores Near Me - Rock Hill, South Carolina

We've been buying paint at this store since we moved here 15 years ago. Up until today, the service has been exemplary. Today I bought an empty can of their paint to get another matching gall. First, I had to wait on the clerk to finish her phone call. Apparently, she was the only one there. Then, the first words out of her mouth were, "we don't sell that anymore". I said ok, what do you have that's equivalent? Then she tells me, "I don't even know what it is" as she's looking at the can with a clearly visible label. Then, to top it off,after telling her it was interior gloss, she told me they didn't have any. I was more upset about her "I don't care" attitude than them being out of interior gloss Went to Lowe's and got a color matched gallon of Sherwin Williams interior gloss. Next time I'll just start there. read more

I will go to another location in the future. This location is far too understaffed. There were 10 people in the store and one employee, Jon, was strolling back and forth to the back with his long perfectly styled long hair blowing in the wind behind him. He was annoyed when I asked questions about the paint (at a paint store) and didn't know how to answer my basic questions. There was a man sitting in the office talking on the phone about overdraft fees with the door open. It just seems like they've given up. read more

Love the guys comment about no concealed weapons allowed. Thank god he's taking his business elsewhere. I would want to be in a store with him. If it did get robbed let them take the money. I wouldn't want to be in a store with an idiot shooting. Good store read more

We usually buy our paint at Sherwin Williams but noticed the No Concealed Firearms allowed. So basically they want their employees and customers to be easy targets for criminals. No thanks! I will be taking my business elsewhere. read more

As a property manager, I have been purchasing paint and supplies from Sherwin Williams for over 12 years. The Rock Hill store has the best customer service of any Sherwin Williams store I have purchased from. Color match has worked very well for me and I recently used the in-home representative to help me select colors for my personal home. The Rock Hill store is the best in the area! They are experienced and knowledgeable about all of their paints and supplies, unlike the paint clerks at our local "home stores." Whether I needed paint for a concrete floor, wood cabinets or stain for a privacy fence, they knew exactly what I needed, every time. I know where to go for paint advice and much more! read more

Sherwin-Williams Paint Store - Sherwin Williams Urban Putty. - Paint Stores Near Me - Rock Hill, South Carolina

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