Phenomenal service. The employees there gave me great advice on how to apply lime fertilizer to my…read morelawn. While I was there, I could help but notice the selection of seeds. So many options. Which the price of the seeds were understandable. Greatly accepted. I also called them on the phone. The guy that answered was very, very helpful. He sounded young. Really young.

Had my purchase waiting at the counter so I could do more shopping. Came back and one of the men…read moreworking there laughed about him selling it to someone else. I will never go there again! From now on I'll give my business to Wilson's nursery. Hope they laugh about losing my business.

Live close to this store and have tried to use it when I can to support the local economy, but…read moreafter today I am 100% done with this store. I went in the other day to purchase a hole saw and arbor that I needed for a job. True Value did not have the size I needed (pretty typical, as their inventory seems to be perpetually low). So I bought the next size down, thinking I might make it work. $50. As it turned out, I never used it. Never opened it or even took it out of the truck. Went back to return the items today and got $40 back. I was told there was a 20% restocking fee on all returned items. $10 charge for something that would take 10 seconds to put back on the shelf. I never heard of such a thing. Complete rip off. They will not get another cent from me.

These guys are awesome! Extremely knowledgeable and helpful! I came in with an off the wall issue…read moreand these guys out their heads together and came up with a great solution. Thanks to all!

Super helpful and great prices. All the staff is great at making sure you're greeted and where to…read morefind everything.

Great for every kind of tool. They had new and used at reasonable prices! Will definitely be back!read more

What do you do when you need a key made...in a hurry?…read more My Son is a Realtor and needed a key made in a hurry for a lock box as the house was scheduled for a showing with short notice. He asked if I could assist and of course I said yes. This location is in Rock Hill but the closest option for me in Fort Mill. Unlike Lowes, there was no one to greet me at the door or to ask what I needed help with. SO, I'm looking for someone to ask and no one is available. I finally found the area for Keys to discover it was now Self-Service. The machine is called a HILLMAN. I'm computer literate, I have a MacBook an iPad and I've had multiple Smart Phones. I've been working with computers for years. I could not figure this machine out. I posted a pic if you want to see it I began to look for help, all the people at the registers were busy. There were no CSR in the aisles. I finally walked down to the end of all the registers to the 'Pro Desk', there was a guy there doing NOTHING. I asked for assistance he said 'I'll call someone for you'. I'm standing by the machine. I waited 10 minutes. Finally a lady came strolling up, didn't say a word and was walking by me and I said 'can you help me with a key'? She said 'oh, that was you?' The system 'defaults' to creating a car key with a FOB. I needed just a regular old door key. I asked if she could explain what she was doing so I could do it myself if I needed to the next time. She was having issues with the machine herself. It took her a few minutes of trail and error to get to the right screen. Twenty (20) minutes and $4 bucks later I had my key. Technology is great....when it works and a little Customer Service goes a LONG WAY.

Multiple issues with the installation of a washing machine. No issues at the store, that was just…read morefine. Had to call them back, and almost had to call them back twice, but I fixed the issue myself.

The staff here takes customer service very seriously and you can get good quality at reasonable…read moreprices. The only downside is for some items (I.e lawnmowers) selection is small and in that example it's not clear on the price of the item, battery, and charger are separate. As a frequent customer you do get some nice perks. Definitely a preferred option to Home Depot and Lowe's when you know what you want and need just a little bit of professional advice.

As in the other reviewer says, it's a great place to get tools at a great price. However, you have…read moreto watch what you get here. Some tools are better quality made. Therefore, they last longer. Customer Service: I found one associate on the sales floor who jumped at helping me even when I didn't need it. I decided to pick up an advertisement at the front counter. She said it is not current. Then, why is it at the front counter for customers? That's what I should have asked. She was also unfriendly and I could tell not wanting to be there working. Anyway, I give them 4 stars because I am happy so far with the tools and accessories that I have bought here. This is the second time I have visited and they are fast and checking you out but lack being friendly about helping you out. Also one thing I noticed is that the cashier seemed to stair at me for some reason.