I rented a carpet cleaner without any issues. But when I returned it the following morning, it was another story. The first young lady that helped me, looked under the cleaner and said it was clean. Well, another older lady looked also and said there were dust in between the bristles and I wasn't going to be able to get my deposit back. I asked if I could try to clean it better & I pulled it to the side and started scraping in between the bristles with my nail. So when I brought it back to the counter, a difference older lady was called to inspect it and suggested I may need to hose it down at the garden center. So I wheeled it to the garden center and the first young lady was there to turn on the water & helped hold the wand while I rubbed said dust between the bristles. So after all of that, I was able to get my $29.99 deposit credited to my card. I know for a fact that the carpet cleaner was soo much cleaner than when I received it. As a veteran, I expect better treatment than what I got. Treat people as you would want to be treated. read more

I will never shop a Lowe's if it has anything to do with ordering large items to be delivered or installed. IF I am shopping for small item which I can carry out by myself or if I know where the items is located I shop at Lowe's, but as far as customer services it ranks lower then 1 read more

I bought a washing machine that ended up being damaged. Management and customer service was terrible implying I broke it. They agreed to replace it and were supposed to deliver on Monday, they didn't. Brought the wrong machine on Tuesday, forgot to load it on the truck on Wednesday and now are saying we have to wait until Thursday. And it seems they could not care less. Will never do business here again. read more

Enough is enough with this Lowe's don't give this store anymore business and goto Home Depot.This is our 4th state living in and never NEVER NEVER have we ever had such bad experiences with Lowe's.I have always shopped Lowe's over Home Depot because my mom worked in Customer Service for Lowe's for years and they take care of customers and strive to make it a good experience.I even get my Xmas trees from Lowe's! My biggest issue with the store is employed not knowing what products they carry and instead of finding out they just say they don't know.Another issue is after dealing with the laziness of employees I resorted into finding merchandise through online.Example would be I want a specific item I search online and it tells me the Columbus store has 10qty.Normally this process helps because I know the store has my item except when I get there they don't.Last Xmas I ordered a huge 15ft blowup online for store pickup.We receive the email to come get the item we show up and wait for about 25/30 min because the customer service has no idea where our order is and claim they don't sell this item it's not displayed.I'm gonna assume it wasn't displayed because it was 15 Feet! So finally it's found and it was in back hmmmm imagine that!Our next bigger purchase was for the ring doorbell.I see online the store had them I stock.I go and I look where I think it might be and it's not so I ask an employee and she looks at me as if I just spoke some foreign language and says I don't know what that is I explain it to her and she says we don't carry anything like that.I then walk to customer service and ask and again am told they don't carry that.I show her my phone and the different models and the qty in their store and she says oh go over there.I said ma'am that's thermostats not security systems she insisted it would be there if they had.Of course it's not there so my husband and I walk up EVERY isle.Finally a nicer older woman stops and asks if we need help.She of course had no idea what the Ring was but said we will find this.She takes me to a couple off the wall places and we find a cardboard picture and she tells me to take it to CUSTOMER SERVICE!!! So I thank the woman for her help and tell her I was just there and they told me they didn't know what it was.She shakes her head and personally walks me up there and tells them to help me right now that they told me they didn't carry this item.Of course the customer service pulls it out and I ask what other models they have so I can compare she pulls out what they have and my husband and I start comparing models.The associate is of course annoyed because the phones ringing and people are waiting to return.Another associate asks her a question and she says to her she will come help but they have to wait for us to be done.After her pen tapping and huffing I looked at my husband and said let's goto Home Depot I don't like feeling rushed and the attitude we're getting with her having to do her job.Its not my fault people steal these things,I was actually there to buy the product and don't appreciate feeling like I'm an inconvenience.We then drove to Home Depot and purchased the Ring,extra battery and the more expensive chime.We still goto Lowe's after this but rarely but I still like their paint and plants so I'm kind of forced to still go.Yesterday was my last straw with this store and I will be going to Corporate.I decide to look up garden arches on google for my Halloween decorations thinking maybe I will find something on sale.On my google search Lowe's pops up with a garden arch 75% off.Of course I goto Lowe's website and see it's pick up only and right away I think great here we go.I see the Columbus store has 6 in stock.Ok great I order it and a couple hrs goes by and my husband said let's just go up there and see if it's ready for pick up and I tell him no call first.He calls and the woman answers and says can I call you back I'm busy right now and my husband says no so she puts him on hold.Twenty minutes later and he is still on hold I tell him hang up and let's go up there I wanna see their Halloween things anyway.My thought process is it usually only takes an hour for online pick up but this is Columbus Lowe's so 3 hours should be good.We walk in I goto Halloween and my husband goes to online pick up and he's there a while I walk up and say what's up and he informs me that they canceled his order that they don't have it in stock.I said what it shows they have 6 you don't just lose 6 garden arches.So my husband asked her to call Opelika.While she's on the phone with Opelika she's multi tasking, taking to other customers etc.This turns into us being their past store hours and she starts closing down registers.I tell my husband wow it's amazing how they can multi task now but couldn't do that when we called??? So while I'm waiting to find out what's going on I look online and see that the store quantity is now zero for Columbus. read more

Went over the last weekend to purchase $1500 worth of lumber...store was overwhelmed with people...No one works in Pro services on the weekend. Back on Moday and placed the order with "DON". He assured me that everything was in stock and would be delivered Wednesday. I called on Tuesday to confirm delivery for Wednesday morning. Informed my contractors and had them on site at 7am. No delivery by 930 am so I called their shipping department. The shipping manager states "well, we dont have your boards" she's making reference to (68) 5/4 x 16' premium decking boards. I told her that she did because Pro services had pulled it up on Monday and there were 140 on the floor. She again stated, "Nope" we don't have them. I said okay we'll deal with that in a minute, when is the rest of the shipment showing up. She stated "it's not we didn't ship anything...we usually don't ship when somethings missing. I couldn't believe this and she said "you'll have to take it up with your salesman, he should have called you". I asked her to transfer me to him and we were disconnected 10 seconds later. I called back and asked for Don in Pro services....5 minutes on hold before he answers. Don states that it was managements fault for putting the wrong information in the computer. He also says more boards might come in on Friday....Might...I explained to him that I have had a crew on site since 7am waiting on these materials and he said "I called and left you a message this morning"...No such call or message on my phone. I asked him why they didn't send the rest of the lumber etc and he said that was transportations fault....they should have. The truck had already left for the day, so it would have to be the next morning for the other lumber. I called a small town hardware store in Manchester (Taylor Foster) they had all the material and scheduled a truck delivery for the next morning. Theyre pricing was within $30 of the Lowe's order. Came into the store later that day to see 'Don" and he said "do you want a refund"...You bet I do! He apologized for the issue and I told him that I can deal with standard issues...they happen all the time, but that I had no use for this level of incompetance...I won't be back until they change their ways. read more

Why isn't there a negative star rating? One star is WAY beyond what Lowes AND Lowes.com deserve.

I know COVID-19 has changed the routine of life, but since I moved to Alabama, Lowe's in Columbus not been a good experience. I was sent a note that delivery is delayed, but I cannot get an estimated time of arrival. When I call, I get out on hold. If not on hold, keep getting looped back to the beginning to start over. read more

This is the worst hardware store in Columbus. The managers are unskilled and can't seem to figure out how to help. We went in tonight to get one thing. It took us 15 minutes to find someone to help us. Luckily he knew just what we wanted and where it was. Then stood in a long line for ONE cashier. I felt like I was at Walmart. They even closed the self-checkout. Go to Home Depot. At least you can self-checkout. read more

What can I say? It's Lowe's. The store is laid out in a similar fashion to other locations (most big box stores have only 2-3 common layouts, in my experience), it is well-stocked, and the employees are readily available. The location is about the only downside, in my opinion. Traffic in the area can get ridiculous during lunch and in the afternoon, but it is still manageable. I'm usually in the store for about 1/2 an hour, grabbing what I came for before combing the aisles to find deals. They usually have what I need, but only rarely have appreciable deals. Still, who can hold that against them, as a "deal" is subject to the mind of a consumer? As with all Lowe's and Home Depot locations, this store offers a 10% military discount, which is much appreciated, especially when needing to shell out a few hundred dollars. The lumber, appliances, hardware, lawn and garden, and other sections are similar in quality and selection to other big box home improvement stores, while the tool section sets Lowe's apart from the competition. You'll find some DeWalt, along with Porter Cable, Hitachi, Bosch, Black and Decker, and Kobalt power tools (as well as some clearance Metabo for now); while accessories and hand tools are mostly Irwin, Vaughan, Stanley, Lennox, Channellock, and Kobalt. To save you a trip, go to Home Depot if you need to expand your selection of Ryobi, Ridgid, Makita, or Milwaukee power tools. Anyway, again, it's Lowe's. Not exactly a tourist attraction, but a functional big box that carries much of what a homeowner needs. If they don't have it, check out a local supply house or hardware store. read more

Buyer beware! Purchased a pre-hung front door on July 10th. Contacted for installation on Aug 15. During installation I asked for a copy of the building permit they said was required and which I paid $78 (city charges $75). Was told by the installer that there were delays with the city in issuing permits On Sept 4 I went to the store to find out the delay in the permit. Was told the city was still behind. Contacted the city, was told they issue permits within 10 days and they did not have any issues. Further checking with the city and was told the permit was only applied for on Sept 6 and should be issued on the 14th. About Sept 16 I again contacted Lowe's and was finally told they determined a permit was not necessary. The store manager said they would credit the $78 back to my credit card. Next day a call from a sales associate that I needed to stop at the store for a cash refund because the labor was already done. I refused to drive to the store on their schedule and told them to mail me a check. The next day they sent an email that my cc account would get the credit. I received the cc refund within 2 days, finally after they charged me Over 2 months prior. Interesting thing is that the refund receipt deducted the money from the door cost line item, not the permit fee line item. If you paid a permit fee and did not get a copy of the permit you should ask. You are entitled to a copy of the permit if you paid for it. If they cannot provide it, push for a refund. I've stopped shopping at Lowe's read more

It's just like all the other Lowe's (staff can be helpful if they're not overwhelmed by other customers), and I go here because it's a lot closer than any other home-improvement retail store. read more

It's your average Lowe's with really good customer service and friendly staff. We usually come here if we can't find anything in Home Depot because the traffic to come in here is horrible. The few time we've been here everyone we've encounter has been very helpful at finding what we need or pointing us to the right place to find it but nothing out of the ordinary. read more

Didn't find the 4 prong dryer cord that was out of stock. Also very very very few employees at this store. Went to Lowes.

The staff here is always super helpful and always will to talk me through my projects step by step no matter how long it takes. It's awesome customer service that you don't see very often with corporate chain stores. read more

My husband and I ordered one of the newest whirlpool dishwasher 2 weeks ago from this location. Even paid the extra money for delivery and installation. I was told that we would get a call in a couple days to schedule the install. Never heard from anyone. I called the Lowe's to see what was going on, of course they transferred me to the install department, to which I was basically told, oops there was a disconnect between us and the store. The store has them in stock and we will call you in 24-48 hours to schedule. Never received a phone call. So I called again. My answer this time was well the ones in the store are defective and we are waiting on the delivery, we will give you a call in 24-48 hours. Never received that phone call either. My husband and I both called and spoke with the store supervisor. To which I finally got a call from an installer. We scheduled the install for a Monday from 4-6 pm. Monday comes along, and no one ever showed up. I called the Lowe's install department and they have no clue what is going on. They tried calling the install guy and no one would answer. To which I get told well they are probably off for the day so we will call you back. I'm sick of hearing that phrase by now and decided to call the store manager. The installer didn't even contact the store on Monday or pick up the dishwasher. It was still in the back with my name on it. The store manager, Claire, was less than helpful because I got the same answer, I will have to call you back. At this point I have had enough, the manager could care less if we took our business elsewhere. Didn't even try to rectify the situation. So we went to the store and got our money back. Home Depot in Phenix City (Rudy) was more than helpful. Price matching Lowe's and giving us a military discount. The install was more expensive, but it was worth it. We left the store with it scheduled. My husband has shopped at Lowe's for a long time and we will not continue to do so anymore. read more

We went into the store on April 20th and ordered a new washer and Dryer to be delivered on April 27. We got a phone call that Friday to make sure that everything was good for delivery. That Monday we received a call that our washer and dryer was not there and we could either chose a different set that would take a week or more to be delivered or we could cancel or order. We cancelled our order and received our money back 3 days later and it was short $250. We called 10 times trying to get it fixed. I finally got ahold of someone but instead of putting it back on my card they cashed it out and put the cash in the safe. Which means that I have to go to Lowe's to get it. Which would have been fine bc we had put in an order for a grill to pick up for my mother in law, and was suppose to be next day pick up. Two days later I called and was very rudely told that they were not and hadn't for 2 days worked on online orders. So I asked it if I could just pick it up in the box and was told "whatever" and hung up on. read more

Lowe's doesn't back up the products they sell. We bought a freezer on May 25th last year. It quit working this past March. They referred us to warranty repair in March and it was "fixed". It went out again this past weekend (1 year and 5 days since purchase, but just over 2 months since the warranty repair. Their response- "you are on your own with the manufacturer". I don't trust another repair. The first time it went out, the freezer was full. We lost over 60 pounds of meat (deer, beef, shrimp, and sausage). We lost a full freezer full of store-bought frozen food this second time. Ps- they just say "sorry about your luck" for the contents even under warranty. I have been a Lowe's customer for over 30 years and have probably purchased well over a dozen appliances for our homes, vacation homes, and college condos. We purchased the freezer in question along with a new washer/dryer set for our current new home. NEVER AGAIN. BUYER BEWARE - LOWES DOES NOT BACK UP PRODUCTS PURCHASED IF 1 DAY PAST WARRANTY. read more

The staff is always helpful and friendly the hiring department has done a good job hiring the right people. It's hard to write a review for a chain company but this review was easy bcs the staff has left a really good impressions on me time and time again. read more

This is a first for to rate Lowe's this high I just bought a dishwasher for a rental and the customer service for the appliance department was over the top. A young man named Jason Kilgore, I hope I spelled his last name right, was spot on today we settled for a dishwasher and he found me after he picked it up from the warehouse and rang me up instead of dropping me off at customer service which normally happens and then helped me load it on the truck. Well done Jason and Lowe's I have often said that Lowe's does a lot of things right but appliances is not one of them. Thanks for a positive experience read more

Well I hope you never need a price to copy a car key because not only will hardware rarely pick up, but when they do, they transfer you back to customer service who will try to transfer you back to hardware. Eventually you'll just get the busy tone and have to hang up. Thanks for nothing, Lowe's. read more

We were very excited when Lowe's came to install flooring in our home. We really liked the Pergo flooring we had chosen. However, when they came to do the install we were hit with disappointment. According to the quote we received the installation of moulding was including. However, that was not the case. When the contractors came out, they informed us they were only going to do a certain portion of the moulding install. That was not conveyed to us when we went in to make the purchase when we asked about installing the moulding. On the day of the install, we had already purchased the supplies, but they said they couldn't install it. Therefore, in addition to paying for the quoted install we had to also pay an additional $375 for someone else to come out and actually finish the job. We were really disappointed with the way this situation was handled....especially since we spent thousands of dollars to get our floors replaced. Lowe's has to do better. They must provide more details in the quote so that there isn't a question as to what is included. read more

Delivery on 8 Oct 17 sucked! The leader was in a hurry and did not want to be bothered with set-up, he should not have a job where he must interact with people. Does not represent your company well, however the younger slim guy was friendly and willing to work! read more

Absolutely horrible delivery service, they guaranteed delivery one day then called and said they cant make that delivery on the day promised but it would be the next day, then there was a delivery truck right across the street from my house they day delivery was promised to me and the day before there was a truck delivering a few houses down !!! read more

This was my worst Lowes experience ever. I don't even know where to start, except to say that we just bought a new house in Pine Mountain and went to Lowes to buy VERY close to $6000 just in lawn equipment, decking, and a grill. When I was doing my research on equipment there was NO ONE to help. Had people paged to lawn, garden, and grills, and no one ever showed up. In all 3 depts. So, lets move on to their "free delivery", it's so painful they should pay you. My husband called the store the day before our order to get an appx delivery time, as my schedule never stops. They said they couldn't give him ANY times, but would call when then started to load the truck, which, by the size of our order would take at least an hour to load. I get a phone call the next morning at 7am informing me that they were on their way! What!! They had a 20 min start on us and my alarm clock was the sales assoc. I explained to her what they told my guy the day before and she informed us that being that our whole order took up an entire truck, that it's always first thing in the morning. Why didn't the lady bother to tell us that the day before. They KNEW it was procedure. Fast forward.. I jump out of bed., jump in my car, and head almost an hour away.. no coffee, nothing.. to find out that HALF MY ORDER wasn't even on the truck. There were 2 items on the delivery list that wasn't even on the truck and the delivery drivers AND the warehouse manager both have to sign off on. (They were trying to cheat me out of over $1700). The men that they sent were older and very out of shape and we have a 3 story house. It was awful watching them work. I almost felt bad.. why Lowes, WHY would you do this to your customers?? I was so exasperated that I told them to load up the half orders of chairs, etc back on to the truck. The delivery manager never bothered to call me back even though she knew it was a situation that had to be handled on spot. I was so angry that I went into the store to cancel the other half of my order.. that was supposed to be on the truck.. only to argue with customer service, bc they said that they HAD delivered. They had to call the drivers in ensure it wasn't on the truck. Upon cancelling my order, Jason, the MOD, didn't even know how to do a refund. For real! He told me he had to give me our refund on a gift card.. WHAT??? I'm never shopping at your store again and want my Lowes Credit Card refunded, not a gift card to have to go through more pain of incompetent people!!! I still don't understand how a refund reflects a dining room table that we insisted we bought, that it criedited us for, but they claim the credit was for a Weber Grill. I don't see the credit for the Weber.. to make matters EVEN WORSE the chairs that they only delivered 1 bc it was out of stock.. there was 2 brand new ones sitting in the patio furniture section.. they delivered 1 chair, and had 2 brand new ones in their store.. This is the WORST store ever. I've never reviewed anything so long or bad. Everyone needs to be retrained/fired from the management level (Jason), to the delivery warehouse mrg Lacy, to the drivers and even the cashiers.. I've never had such a terrible experience and they took up 5 hours of my day and it's still not resolved. I'm just hoping their GM does in fact contact us, but based on our experience with that store.. I know what to expect.. NEVER SHOP AT THIS STORE.. NEVER!!! read more

Today I went in to look for a replacement refrigerator as mine quit cooling last week & could not be repaired. I found one I love with a price of $649. I copied the info on the sign & proceeded to look for associate. Could not find one so went back to look at fridge. I opened it & inside was a completely different set of info papers-different model #. So i copied info from plate attached inside unit which was totally different from the others. I found associate who agreed info sign was wrong but argued about model & price even after i showed him plate inside unit. To prove i was wrong he pulled up info on computer. It showed i was correct but price was $100 more. He even argued about size of unit after looking on computer until I pointed out 17.5cu on screen, not 18cu! After coming home I contacted website & verified info again. Had I utilized salesmans info I would have received wrong unit with an added $100 in price. read more

Wouldn't honor my military discount without signing up. In three years I've never been told I had to sign up to get that discount. Ieven got that discount here last week. Cashier was very rude. The guy at the register next to me was able to use his without being told he had to sign up either. He just flashed his ID like I usually did without any problem. It's been insanely difficult to get them to install a doggy door. We're going on a week and a half without anyone contacting us even though they said it would be the next day. We got a hold of the manager and he gave us a refund of $35 for the installation fee because it was taking them so long to get done. We finally got a call yesterday saying we needed to come in to sign some papers. We're here and have been waiting an hour and no one knows what we're taking about. Will not spend another dime here. Home Depot honors military discount without any signing up crap. read more

I have never done a review before but I had to do it this time. I have been trying to call to order a replacement glass for 2 days and can not get anyone to answer the phone at the doors and windows. I have been disconnected twice with customer service and then told that the person working that area went to lunch. Its was only 10:45am. WOW!!!! I am speechless about the professional service given at this location. I called back to ask for the Manager because Lowes is the only one that carries the brand I needed. I was disconnected 3 times by customer service and had to continue to click the 0 options to reach them. I finally get someone and asked again for a Manager. I had to breathe and pause to keep my composure. I had to get a customer taken care of and needed that glass insert ASAP. If I knew another way to get what we need faster and with better service I would take that option. read more

If I could have given Lowes a minus score I would had. Went into the store on Saturday and purchased a riding mower and bagger. Scheduled to have an AFTERNOON delivery on Monday AND for someone to call me 15 mins. before they arrived so that I could meet them at my home for delivery. ALSO, the bag was supposed to be assemble and attached to the mower. Got a call at 7:30 am Monday from delivery stating they will arrive between 11AM and 2:00PM. Informed delivery that I can only do AFTERNOON, not before 12 at least. Then delivery informs that the bagger had not been assembled and attached to mower. He also suggested that they just leave the lawn mower outside of my home if I could not be there! So here it is 7:30 am Monday morning and I am trying to get to work, and thinking delivery instructions were resolved on Saturday, my frustrations began to grow. Since I could not assemble the bag on my own, and someone needed to receive the delivery we had to reschedule for the next day TUESDAY between 11:30 and 1:30, and requested for someone to call me at least 15 mins. of arrival. 11:30 came, 12:30 came and no call. So I go home anyway to wait on delivery. It is 12:45 and no call. I call the delivery guy from yesterday, and he informs that he will call the guy making the delivery call me with the ETA. No call. 1:00 I call back no answer. After several attempts. I leave to get to work on time. I called the local store and no one answered the store operator line after several attempts. I had to select another department to request the store manager. Told him what happened and declined the order. He said he will credit my account and send receipt to my email. This has not happened yet!!! Then I get a call at 2:00 PM from delivery (which I let go into my voicemail) stating that they are getting ready to load the lawn mower!!! I said to myself, "Let them figure it out" that I have cancelled my order, and they can waste a trip going out to my home. I took my business to Home Depot. read more

I am not happy with service that I received at your store today. I had ordered an area rug and was called for you to let me know it had arrived at the store. I go to service desk and see one girl working there but over to the side two other girls were discussing something then one of them says the "f---ing word. First girl asked the foul mouth girl to help me after standing there for 5 minutes. Ok, so she helps me and then asked the helper fellow to go get my purchase. he takes the paper and goes to the back. I stand there for almost a half hour. Then foul mouth girl comes over expecting that my order should have been up there by now. She calls back to see what happened. someone told her he went to lunch. Ten minutes later a girl comes with my purchase and asked if I needed help. I said it would help (since I am 71 years old) she tells me if I pull my car up to the next door that she would get someone to put in my car. Well I go to the next door and there stands my purchase on the wall with no one around. So I grab it and take out to my car with no help. Let me tell you I was not a happy person when I left your store. It will be some time before I come to your store again. read more

Went to Lowes today to purchase a fridge, gas range, dishwasher and over oven range. My situation was a little different in that I live near Birmingham. I also had 2 price matches and a 10% off coupon. Everything went fine until it was time to honor the discounts. The clerk called the manager who said she would not honor the 10% coupon because of the price match. The clerk in Columbus checked the discounts and verified them, but then he had to call the Alabama store. The Alabama store checked everything again and refused to honor the price match with some mumbo jumbo about special order. The published policy does not mention this. Long story short I am taking my business to best Buy or HHGregg. Great experience with Lowes two days after buying $15,000 in HVAC equipment and services. Needless to say I am cancelling this order as soon as I get back to Birmingham. Beware Lowes will try every trick in the book to get out of honoring coupons or price match. read more