So, how hard is it to have a key made? I was directed by a very nice cashier to the key desk. No one was at the counter, a customer was standinf there and he had pressed the bell. An announcement came over the loud speaker...twice. An older gentleman walked up, told him he was with someone else and would have to wait. The two of us stood there. Another person walked up several minutes later and pushed the button. The same guy walked up and snarled "i TOLD you I'm busy, what's your problem". We all looked at each other and all walked out the door. I went to Home Depot, got the same directions, no one was at the station so I pushed the identical button as the one at lowe's. I timed it. 40 seconds. A charming woman came up, made my six keys, chatted me up while she was doing it and made sure there was nothing else I needed. This is at least the third time something like this has happened at Lowe's. My first choice is Friedmans but after today they might be second. Lowe's wont ever be on the list again. read more

Lowe's kills me. They have so many ready to use products that you don't have to build, and the isles are fun to roam, but don't talk to the employee's because they are about as savvy as a box of hair when it comes to knowing the products they sell. I went over to the store yesterday to purchase door knobs and hinges for a cabinet and asked they guy who worked there (who happened to be standing INFRONT of the display) if he knew where the hinges I needed were located. After he blankly stared at the wall, until I found them, and then pulled out 4 packages of them (when I said I needed 4 total) He had no idea they were sold in pairs. Next was looking for contact paper for shelves. The next associate I asked, led me on a goose chase through isle after isle, stopping at what he called 'the cedar area where they have stuff you shove in shoes, so they like must have what you want'. I couldn't run out of the store fast enough. So why two stars? because if you venture into the store, and navigate the shelves on your own, their products are decent and a good price, but god forbid you ask for help. happy hunting. read more

What a hole! Dirty, customer service is non-existent and they check out person looked at me like i was crazy when i asked if they had Apple Pay. read more

We went to lowes looking at updating our kitchen sink. We needed to replace and rotten wood too. Upon asking a couple employees in the plywood section about what would be the best water resistant product, they kind of shrugged and did we should maybe ask the pro desk. We went there to find a grow at his computer who ignored us until I asked if he could help or was it someone else? He said, oh let me page them, and made a comand into the speaker system, something to the affect "Rosalyn come to your desk!" ( I may have name wrong, but it was kind of annoyed sounding). We waited. Nothing happened. Finally I said, maybe they didn't hear you and you should try again? I told him, a couple of his employees had told us to come over and ask the pros. He made the same command in to the mic and continued to ignore us. We wait. No one comes while various employees stand around in isles ignoring folks. I told him, tell the person we left and went to hone depot... which btw, I only recommend the santa rosa store. Rohnert park store almost just as bad as Lowes. read more

Great appliance salesperson, delivery was a disaster! My wife and I went to by a washer and dryer. Had a great experience with the salesperson. Bought a nice Whirlpool W/D and was out of there in 30 minutes. They offered free delivery which sounded great, nope. It was all downhill from there. The delivery was one problem after another. I asked to speak to the delivery manager. Now, I'm clear where the problem originates. Its top down. The scheduler and delivery people can't get it, if management doesn't. Delivery may be free but is definitely not worth it! read more

I always considered myself a loyal customer of Lowes. We have purchased appliances, building materials and many, many other things. I was a loyal customer, until tonight. I purchased some building materials from your online site. I went to pick them up at the store and found that the order was incorrect.I had asked the counter customer service rep, after trying to get the order corrected and not getting anywhere with them, no help at all, to please call a manager so that we could solve the problem with my order. After waiting 20 minutes, a manager had still NOT answered the page to come to help. I eventually gave up, left the order, and left the store for good. I feel there is no importance put into customer service. It was proved to me tonight. It is unacceptable not to be able to reach a manager, after 20 mins time, for customer's needs. read more

I am updating my kitchen cabinets and I went to Lowes where I saw a nice selection. I made an appointment with the Manger of the Kitchen Project department. The first meeting went well. I called about a week later to make another appointment to finalize my plans. I am spending about $11,000 on cabinets and countertops and a new fridge. I am a 45 minute drive from the store. The appointment was for 9:00 am and I rushed out of the house early to get there. When I arrived at the store he was not there, and another representative casually said "Oh, he doesn't get in until 10:15. He never writes down his appointments, but I remember asking him about when to make yours and he said 9. Needless to say they have lost my business, and a big order. I went to Teevax and have been treated really well and considerately. I'll never consider doing a project with Lowes again! read more

Just got hung up on from Danny at Lowe's Cotati. Evidently, The Manager on Duty (Sean) is on lunch at 3pm and can't pickup the phone. I have been dealing with the installs department since November of last year for Milgard windows and Patio door and since then, it has taken weeks to get a damage window received by the store installed and Milgard has promised to fix a faulty Patio door and stood me up twice. I left Home Depot for their poor service hoping Lowe's was better and now find Home Depot to be the better option. I understand these are difficult times, but I have to coordinate a 2 week notice to take a day off from work. Neither Lowes nor Milgard seem to care. Seriously, in these times, I would think companies would care more for their customers they can hang on. I'm a pissed off "Karen" right now. Thanks Lowe's read more

This place overall is dreadful, confusing, unpleasant, cheaply run, with few choices and overall lack of quality. I don't like Home Depo much but overall it is a lot better than this place, with better quality, selection, and more actual human workers to help you. The store has an amazingly limited selection of items, and of brand choices or types of choices of the items that they have. For the most part, they have a huge number of the same few things. A case in point is the "wood filler" selection, with no real wood dough that one could drill or which would actually hold a screw. It was basically nothing but a huge amount of the same few basic wood fillers that are just little more than a simple patch. I had to go elsewhere to get the real wood dough I needed that could hold a screw. Service is minimal and hard to find, with the store largely relegated to automated checking, a stupid system that is impersonal, unpleasant, unreliable, and makes it even harder to obtain help from an actual person. Prices, overall, are not particularly good, either. It's not overpriced, but it doesn't noticeably beat out others. The only good point really is that this place had the bamboo fencing that we were looking for, and at a reasonable price. read more

Is this real life?!? I drove from Santa Rosa to purchase 2 pieces of tile and I needed them to be cut. All I needed was 2 inches cut off each side. I couldn't find anybody in the flooring department so I walked over to the lighting department looking for help. I see a worker there and I ask if he can help. His response was "I don't work in that department and don't know anything about tile". I asked "can you call somebody to help me?". He said no because the 3 people working in that department are out smoking cigarettes together. Wtf? I asked him if they cut tile and he said he didn't know. He suggested I walk up and down the isles to see if I can find a cutting station. I found it!! Hooray!! So I find somebody else and I'm told there's nobody there that can cut tile for me and I showed up at a really bad time. IT'S SATURDAY!!! Hello?!? After 30 minutes of twittling my thumbs I finally get approached by Keenan who asked if he could help. He cut my tile and I was on my way to the check out line. Self check out was the only option and the lady working self check out was not pleasant. I explained very calming about the service I experienced and her response was "well normally they are pretty good back there". I get home and my tile is not cut properly. Al is the only shining light in this big black hole!! UNBELIEVABLE!! read more

I am stunned that this store can consistently mess up orders that take hours to configure and confirm. I have had orders get messed up in the past, but due to need I took a chance and we placed an order that we went over and over with the sales associate in doors and windows in April. I double checked every single detail and after waiting 4 weeks they delivered an entirely different door. We went into the Cotati store and the customer service rep in that dept was kind and apologetic. He worked with us to recreate the correct order. It was not his fault, as he had not written up the previous order. He said he would get approval for the cost value difference of the actual door we had orders as it was more expensive than the what I thought was pricey amount for the door we received. He said he would put in a request for a pick up of the wrong door for Monday. I spend literally two solid hours of repeated phone calls before I could reach an actual human being at Lowe's. I was told the pick up had been scheduled for Tuesday after I already re-arranged my entire client schedule so I could be home today as they told me was required. I was told I need to speak to the delivery coordinating manager who is on lunch to see if they can fit me in today. If not, I need to take tomorrow off and wait as well. The correct door may or may not come through in another 4-6 weeks. We lost the appt we had booked with our very busy carpenter friend as well and are looking at mid summer to have the installation of something I paid for in April. The funny things is that I received a "rate us" attachment with my receipt that says they aim for a 10 and if not then the customer should ask to speak to a manager to let them know why they wouldn't get top marks. "Where would I begin with that saga?" read more

I was there to purchase a lawn mower. Nobody was there to help us in the lawn mower department. As I was walking toward the register I seen the lawn mower I was looking for. As I approach the register the amount that was rang up was wrong. We waited for a price check. The person doing the price check was Taylor. She was very rude to me. I showed Taylor were the lawn mower I grab was and the price. She was RUDE AND SPOKE TO ME WITH NO RESPECT. What happen to customer service? Something that she needs to be taught. I hope you see this Taylor and learn from this. COURTESY. DIGNITY & RESPECT!!!!! read more

The store itself and the prices are comparable to the "other" home improvement store that uses a lot of orange. However, the customer service is here is sub-par at best. I rented one of their flatbed trucks to transport some lumber for a fence project I was doing and it seriously took 25 minutes for the staff to hand me the keys and copy my information down. One of the staff had this arrogant vibe going on that I didn't appreciate, especially since he looked like he was in high school. Speaking of which, the age of the staff here contrasts greatly to the other hardware stores as Lowe's apparently only hires college students. I'd skip this one and head up the road to Home Depot, Friedman's, or Ace. read more

Last two visits during self check out (I guess they dont want to hire checkers) prices do not reflect what they said at location first time $6 over charge on a little over $100 second visit $4 over on a $60 purchase not worth my time to go back but if this happens everyday to even 10 % they are making a killing read more

Judith and Cheryl helped me out. They found my vertical blinds and custom cut them for me. Great service, 5 star experience. Easiest Lowe's trip ever! read more

Lowe's Home Improvement - Blind cutter tool - Hardware Stores Near Me - Cotati, California

I was patient enough to wait and get helped by an employee who told me to come back in 30 mins to pick up some paint. When I returned, I asked "I'm here for a pick up?", and she immediately was back talking to me in a very disrespectful way as she stared at me up and down. Don't recommend getting paint from their department, I would recommend buying paint from Home Depot. read more

6:10 am February 2, 2016. Is there nothing worse than those horrible check-yourself-out-because-we're-cutting-our-overhead check out kiosks? And to add to the pain - the employees assigned to "assist" you with the diy check out kiosks? African American gurl assigned to these horrible kiosks had to help me because I was paying with a gift card. She threw my items onto the bagging side of the kiosk, got annoyed because I asked her for her assistance because the gift card had to be activated and then wished me an obligatory, condescending "have a nice day" greeting as I exited the store. Gurl... Go find another job if you're THAT miserable. read more

The only reason I gave a 2 star review is that it had "paste the wall" wallpaper paste when no one else did. But their service is awful! I had to return some of the paste (bought too much) and thought I'd pick up something to protect and seal a new natural birch table. There was no one in the paint dept and after a couple of calls for assistance a guy showed up. Maybe he was having a bad day, but I'm a high school math teacher and not an expert in this field; so I was expecting help. When asked, he pointed to the correct aisle and said I needed stain and polyurethane. This is why I don't shop at Lowe's. I came back to the paint counter after looking at the stains and such and said that I really wanted help, that I need recommendations. He pretty much rolled his eyes and said that he wasn't a designer but would put a bit of the stain I chose on a stick so that I could see the color. He reiterated that I needed a can of stain and a can of polyurethane and sent me back to the aisle. After reading the fine print on some cans I chose what I thought I needed and walked to the checkout area. I noticed that the paint guy (name withheld here) was looking at stuff in his phone. Now, why couldn't he have come back to the area down the aisle that had the products and helped me? There are 2 other home improvement stores in the area that have great customer service. After I checked out I looked for the store's manager to express my disappointment at their customer service, but he was too busy talking to other customers. Another thing......the first thing you see walking into Lowe's is a huge display of Roundup products. They're encouraging customers to poison their ground. Awful read more

I have been going to lowes in cotati Since it opened, I have spent alot of money there when I remoldeled my home. The last time I went there I was purchasing a $700.00 Item and I asked the mananger If I could get 10% off since I have been a loyal customer and spent alot of money there. He laughed at me and told me they don't give discounts just to give discounts. He was very rude. I am going to home depot from now on read more

Bad store. Dirty. Disorganized. Stock open and stacked in the isles. Staff dressed slovenly. No one knows anything - unqualified and untrained. Corporate management malpractice. read more

We bought a whirlpool range. which Took a few months to deliver. plugged it in and it worked for 6 days. Called customer service and they were helpful. Sent a truck with a new range. Fast forward 6 months and range quits working AGAIN! Called customer service after 45 minutes I was disconnected. Another 30 minutes and they said you need to call Whirlpool. Called Whirlpool and they don't do returns and someone will call you sometime to come out to fix it. I don't even want this stove anymore. Terrible headache and no one has called us. Boooo, terrible service . i will pay a little more for great service. very dissatisfied with service. read more

Are you people serious?? Lowes is a fantastic store!!! I have gone in on a few separate occasions not knowing exactly what materials I would need for whatever project I was working on. Every employee I talked to there was very helpful in finding the answers to my questions. When I was working on building a couple picnic tables for my backyard to build a picnic area I had NO idea what I was doing or even what screws to use. All the people I talked to really took the time to tell me different options I had to make it look how I wanted it to. They even took the time to open 5 different cans of stain until I found one I liked (sorry if that gets anyone in trouble they were damaged cans that were off the floor). One of the things I like most about Lowes is they put people with knowledge in the correct departments. For example in other large home stores they will take a plumber who has 30 years of experience and stick him in the garden department!!!!!! Then take someone who has 30 years of more as an electrician and stick them in plumbing!! This can be very frustrating but you cant blame the employee. Overall I think Lowes really does top all other stores of its kind. Knowledgeable staff who is always there to help or at least find a person who can help answer your question and pretty reasonable prices. read more

Wow, I'm really impressed with Lowes customer service. I ordered custom Levolor blinds for a bay window. Within a few weeks, the biggest one broke. Lowes replaced it right away. Then the replacement broke. Told Lowes I really don't want to keep replacing these, and would prefer a refund on the whole order. Though two of the blinds were fine, I'd explained they are in a bay window where all have to match, so I'll be forced to replace even the working ones. With no hassle other than sending a short video showing the problem, they refunded the entire order. Even for the blinds that were fine. That is really impressive customer service in this day and age. read more

I have a plumber coming to install a dishwasher I ordered from Lowes. They give delivery time of 8 a.m. to 8 p.m. Obviously I don't want to pay a plumber for 12 hours just to to wait around for the dishwasher. So I try to call to get SOME idea of when they're likely to come. Just spent 40 minutes on the line waiting for service. Two times the line went dead after about 15 minutes. Good job, Lowes! read more

I am writing this review on the delivery service from Lowes, Cotati. We ordered a washer dryer online to be delivered from the store. Although they did attempt to deliver without contacting us to schedule an appointment first (and we did not even live in the house yet!), everything else was smooth sailing! After the attempted delivery, they called to make an appointment and delivered within the window they promised. They installed the washer/dryer for us AND gave me a tutorial on basic functions. Super helpful. read more

Rudy in the tile and flooring department was awesome! He was professional, very helpful and friendly. I hope Lowes knows how lucky they are to have him. read more

We shop ar Lowes often, and we always have a good experience. However this time, Labor Day, we had an EXCEPTIONAL experience thanks to Jim in Flooring! He went out of his way to get on a ladder, haul down 400 lbs of tile, then help us with our Kerdi Shower System, then looked up our shower door hardware to see if we could get an alternate finish for us....all with a big warm smile on his face! He was great....give him a raise!! Debbie and Marc read more

I never thought I would be writing a positive review for Lowe's. Not that I had a previous bad experience, I just didn't think I'd ever go in. I just got so tired of the lack of service at Friedman Brothers (and Home Depot is just a nightmare in general) I gave them a shot. The staff was so friendly and so nice. If they didn't know the answer, they looked it up instead of trying to BS their way through it. We were looking at grills and the guy knew most of it, was happy to help, and happy to find correct answers he didn't know off the top of his head. I really want to support a locally owned business (Friedman's), but until their service matches Lowe's, I can't. read more

So far, not a good experience - unconscionably slow and absent responses. We bought a major appliance several weeks agao, with the assurance from all the sales people that it would be delivered and installed a week ago, and certainly well before Christmas. Well.. that didn't happen. We call and get no responses, other than being told it will be "after Christmas." They are too short staffed to even answer the phone. The persons that talked to us will not return calls. I know the holidays are difficult for retail. However, that is not an excuse to sell something and promise it will be delivered, take the customer's money, fail to deliver on the promise, and not even have enough staff to answer the phone. It seems a shame to think that you have to get all their promises in writing. I wish we had made them commit in writing to a date. read more

This place has TERRIBLE customer service. No One knows anything about the products or where to find them. After asking the 4th staff member to Help me find something , they basically guessed and sent me on a wild Goose chase because they'd rather stand in a circle and gossip, acting snooty then help out a paying customer. This place sucks. I won't be back to this location. read more

So I must admit, I'm not a big fan of Lowes to start with. When you order on line, if they don't have that amount at the store they automatically lower to their stock level, no back orders, no notification you won't be getting what you ordered. But this review is just about this store, good old store 1901. Went there today, walked up to customer service, no one in front of me, two assistance behind the counter after a minute one looks up and asks if I've been helped. Great. So I had an issue with grout, so she sent. one of their elite to pull my order in the tile section, I went with him. The representative in the tile department couldn't help us he was helping a customer, by sitting alone at his desk. Once we got to the grout section, the elite said you don't need me and off he went. So having pulled 15 of one item and 5 of another I went to the register, where the cashier scanned on 20 items individually, check out how home depot do it, they have a multiplication function scan once multiply by 15. The problem with Lowes, is it just isn't set up for customers. The reason I gave it two starts is to be fair I have got items delivered by Lowes and the delivery department is professional, courteous a helpful. read more

I wanted to price an exterior door from them. I already knew it was $980 from real door suppliers, but I was interested in getting a price from them. Never got thru to the door, or any, department for that matter. After waiting for quite a long time, the phone was answered and I asked for the door department. I was disconnected. To make a long story shorter the same thing happened 5 times. Only the final result changed. The second time I was transferred to dead air. Third time disconnected again. Fourth time asked for the lady's name and was hung up on. Fifth time same as fourth, different woman. Sixth time I called back no one answered. I decided to write this. Have never done this before. I read quite a few negative reviews and agree with most. Spend the extra money. Shop local. Buy real quality and get real service. I tried Lowes thinking they might be different than Home Depot. They are. They're worse. I will be closing my account with them. read more

Called to reach a representative was put on hold for 15 min. So I just drove to the store and when I got to the lumber department there was three people hanging out. If someone could have just answered the phone it would be nice. read more

Probably the worst customer service phone support of my life. Can't even get somebody to answer. It'd be fine if they could actually answer and ask me to wait, I'd be cool with that. But can't even pick up a phone. read more

I would give no stars. except that it isn't an option. Where do I start ? After going through the process of ordering a special front door, and making several visits to the store, and paying out $4000.00 up front. We find that after waiting 6 months we are having to cancel the order. The original time frame was not met as it hadn't arrived at the store. The seond time, due to the door being damaged upon the installer going to pick it up. The door was reordered and a new date in December given. We were then called in December and told that the door had arrived but we had to wait 6 weeks until January 22, as the installer wasn't available. We called the 21st of January and confirmed with their installer that he would be here. We waited and after an hour called him to see when we could expect him. We then get a call from the lady at Loew's that the door that arrived over 6 weeks ago is the wrong jamb size. Don't go to Loew's to special order anything our advice. read more

Beyond disappointed with their washer delivery service. To be fair they may contract out for this service but still they should be aware of what the delivery company is putting their customers through. We had a washer delivery scheduled. They turned around twice on two separate days without telling us - we only found out when we called them. When we told them that the delivery was time sensitive they said they would schedule us for the next day and that they would call us in the morning to let us know when. When they didn't call us, we called them... only to find out that we weren't scheduled until the following day... when no one could be at the house. We still don't have a washer and I'm not confident that we are getting one. read more

Don't buy appliances from Lowe's!! We purchased a Midea Dishwasher MDT24H3AST from Lowes back in August 18, 2020. We also purchased the (Lowe's Protection Plan) extended warranty. The machine looked great, worked great until February. In February 19, 2021, the latch broke to the dishwasher and we noticed damage to our cabinets from steam that escaped or was escaping. We called Lowe's - They said it is under manufacturer warranty. We call Midea, explained the problem, sent pictures, and they said that a repair technician would be in touch in a few days to fix the latch. But two days later, they said that the steam damage was not their problem because they came to the conclusion that "damage was done during installation or transportation that was causing the door to not close properly". BS! What they are referring to is a "dent", if you can call it that, on the inside corner of the machine, which is smaller than the tip of your pinky finger is to blame for the steam escaping. It's so small that we never even noticed it. We did not cause this "dent", as it is on a strong piece of metal and would not be possible to create by hand. The machine had to have come this way. MIDEA is refusing to make it right. Oh, and we still haven't heard from a repair tech to fix the latch. We called Lowe's back to hold them accountable for the VENDOR they are selling products for. If MIDEA won't make it right, we expect Lowe's to since they are selling MIDEA products. Well, we got an incident number and said someone from Lowes would be in touch within 24 hours. This was 5 days ago. We purchased the Lowes Protection Plan to avoid problems like this. We've been trying to get this fixed for 10 days and see no end in sight. We will never buy from Lowes again. We recommend you don't either. read more

This store has gone from bad to horrific. I was expecting a delivery from noon to 4:00 with a phone call 30 minutes prior to delivery. Needless to say I was not home at 9:30 a.m. when they did arrive and promptly left since no one was home. No call 30 minutes prior, nothing. Now rescheduling is a nightmare since no one ever picks up the phone. read more

I rarely take the time to complain and usually just shop someplace else after a bad experience, but today's Lowes experience was so poor I am taking the time to relay it to you. I received a notification today that my order (#70xxxxxx) was ready for pickup. This order was for $1,100+ worth of merchandise and included a bathroom vanity and other items that I have had trades lined up to install. A new employee named George looked up my order and said he would go look for it. The online order was not stored in the customer pick-up area so he went looking in the aisles. It was obvious that George was doing his best, but he had been left to his own resources with absolutely no assistance from anyone else. He came back, unable to find my items in stock in the aisles (all items except a mirror that had to be delivered showed in stock when I ordered them). I went with him and we looked in the aisles but could not locate them. George said he would find a manager. I watched as George tried in vain to find a manager in Customer Service. It took some time but he finally said something about finding an ASM (Assistant Manager?) which I can only assume was the bewildered looking woman that walked past me holding my receipt without uttering a word. She was joined by an equally perplexed looking man in a red vest and they set out on their quest. I am still not sure what they were looking for as they never communicated anything to me AT ALL. For all I know they found Sasquatch lurking in the garden department and will be on the evening news, or maybe they are still wandering around the store and will come back when they get hungry or something. Perhaps they never looked at all because no one seemed to know what was going on. After an hour and a half of watching customers become angry at the lack of assistance I got back in the Return line. After another half an hour waiting for assistance I asked for a manager. Andre (the Head Cashier) emerged from a small room to "help" me. Andre, while a nice young man, could offer nothing beyond telling me that he figures they are still looking for my order. The situation now leaves me with a choice. I ordered these items several weeks ago, dismantled a bathroom, hired a tile setter, waited for the order to come in and drove to Lowes which is some distance from my house. Cancelling the order is the last thing I want to do as it would mean that I had to shop again at another store, order items, go without a bathroom for several more weeks, pay and reschedule subcontractors etc.. If I had any, and I mean any, confidence that anyone at this Lowes cared or was competent to follow-up on my order, I would have waited for a verdict on my items' whereabouts. I looked around at the angry customers, the vapid faces on most of the employees, the abandoned carts full of returned but unprocessed returns and had Andre cancel my order. I understand that these are difficult times. Those that are working are busy. Everyone is on edge and that makes everything harder. I rarely blame employees and chose to think that most people will do their best if given the proper tools and training. Therefore, I am not upset with any of the employees but Store Management is another story. To quote my dad, "I'm not mad I'm just disappointed". Oh, and I won't be back. read more

I purchased a garage door opener with installation. The installation service was through a company call Handy. Handy will schedule an appointment for you and then post your "job" on an electronic bulletin board and "hope" that an Independent Contractor takes the job for the appointment time. If not, Handy sends you their apologies and reschedules the appointment and hopes for the best. Handy has indicated to me that they can't assign the jobs. For those folks who have tight schedules work, family care, etc., I don't think this is a very good business model. Customer service reps at Handy were polite and available on the phone but not much help. Lowe's staff were excellent and even helped me find an alternative garage door opener installer. Elaine C. read more