I have been a devoted customer of Lowe's Home Improvement for many, many years, and my father has as well through his company. Between business purchases, home improvement projects, and personal shopping, we have spent a tremendous amount of money at this store over the years. That is exactly why it is so frustrating to see how terrible the online pickup service has become. I placed an online order at 6:30 this morning before the store even opened. The store opened at 8:00 AM, and now it is almost noon and my order STILL is not ready. That is ridiculous. This is not an isolated incident either. It happens repeatedly at this location. Every time I try to use online pickup, it turns into an all-day ordeal. Half the time, the order takes so long that I end up canceling it and buying the items somewhere else because I cannot waste my entire day waiting around for basic order fulfillment. At some point, Lowe's needs to either properly staff and manage online orders or stop offering the service altogether. Do not advertise "fast and convenient pickup" if your store clearly cannot handle it. Loyal customers who have spent years supporting this business deserve far better than constant delays, poor communication, and wasted time. read more

Roses are red, thorns sharp as can be, With 44 bushes, they were tormenting me! I wandered to Lowe's, feeling quite fraught, When I met Jimmie, who knew just what I sought. He searched high and low, checked the stock on his screen, And found the perfect trimmer--oh, what a machine! From the back on a forklift, he brought it with care, A hero in a vest, who was always right there. Lightweight, with power, and a price that was great, Now I'm pruning my roses-- At an amazing rate ! So here's to Jimmy, my trimming delight, Five stars for Lowe's and my hero tonight! I was getting my arms torn up trimming my rose bushes 44 of them, and was told I could buy a hedge trimmer on them. I had no idea where to start, so many brands, sizes, prices, etc. Jimmie helped me understand the difference between a Chinese saw, a chainsaw, a hedge trimmer and a bunch of other things that look similar! Seriously this man found exactly what I needed hiding on the highest shelf in the very back of the store in a huge box accessible only with a forklift. He got me what I needed. I'm thrilled with the customer support. read more

Lowe's Home Improvement - Jimmie in front of the forklift he got my hedge trimmer down with! - Hardware Stores Near Me - Daphne, Alabama

A company with self checkout is not a company that provides customer service. Expecting me to check myself out of your business is an insult to the money I'm paying you. I have a job and it's not working at a hardware store that can't afford staff. read more

I spend thousands here, until now. All over a pack of 8 concrete screws that were on the shelf that they said they could not sell to me because they were marked to be sent back to the warehouse. No desire to help or make it right. Ill never step foot in Lowes again. It wont make a difference to them but at least I got the last word. read more

tried buying two smoke/carbon monoxide alarms and asked the Lowes person if the one ai was buying would be capable with what I had. I explained what I had and explained the fittings behind the alarm as the one I was buying did not show the back fitting. my one has like a three prong metal hard wired that plugs into the base of the alarm. He assured me it would. It did not but found out only after opening the package and trying to replace. Why do I even bother going to Lowe's anymore. I seek guidance and spend money only to find out I have wasted my money due to being lied too. read more

Nice store. Staff is very helpful. Definitely worth going to here. Garden center is great

10/20/25 I entered Lowe's through the South door. I was not greeted, the employees that I passed did not make eye contact with me and a couple of them looked angry. I was doing my best to find the items that I needed, definitely walking in circles. I had previously decided that I was not going to shop at Lowe's anymore because of a problem that I had with the credit card that I had opened and quickly closed . But somehow, here I was. I had just worked two days on the surgical floor and I was completely exhausted. So here I am, on my day off, trying to take care of my responsibilities. I have to admit, I was feeling a bit saddened by the state of the world. I remember a time when you would walk into a store and people were smiling and eager to help. That is not the environment that I was in, until I met Olivia. I was in front of the north door near the lumber. I was plotting out, in my head, the next process of how I was going to find the next item that I needed. Olivia approached me and asked me if I needed help. I told her I knew what I needed, but I didn't know if there was such a thing. She stood in front of me, smiling, and listening to me. When I finished explaining it to her, she smiled and said that she would take me to someone that knew more than she did about how to help me. She walked me over to a desk and explained to the lady what I needed. The nice lady told me what I needed, and where I could find it. As I turned, Olivia, still smiling, said," where did you get your glasses? I love your glasses. They are beautiful." I told her and thanked her. We had a little bit more of a conversation and she said, " come back here when you get your items, and I will check you out!" On my walk to get the item and on my walk back, I couldn't help but think about the beautiful light that Olivia is. Olivia wasn't standing in a corner, looking at her phone. Olivia didn't have her head down, angry about the state of the world, which is what I was doing. Olivia had her eyes open, she was present in her job, not taking advantage of a slight lull in activity, she was awake, connected and interested in participating and helping others. She noticed that I needed help and she approached me with a smile, with kindness and enthusiasm. What Olivia did was go above and beyond what was expected of her. She recognized a need, she didn't just solve my problem, she changed the way that I felt about the position that I was in. I am expressing all of this in hopes that you all can see in Olivia what I did. I hope that you reward her well for what she brings to your store. I hope that Olivia knows how special she is, and that she never stops caring for people, no matter where she is. And when you give her kudos for the amazing job she's done, tell her I said she should become a nurse. She has what it takes, the ability recognize a need, come up with a solution and make others feel comfortable and cared for. And, because of her, I'm not going to give up on Lowe's. I answered the survey and the responses would've all been very low, but because of her all of my answers were given the highest marks. Sincerely, Fallon Williams. read more

Customer service is garbage, products are cheap, ordering is the absolute worst. Just save yourself the trouble and go to Home Depot. This Lowe's is the worse I've ever experienced and they are all bad. read more

I called this Lowes, which was an hour away from my homebase, and spoke with Jennifer in customer service. Jennifer went above and beyond all expectations to track down the items needed and verified that they were there before making the hour drive. Customer service now of days is few and far between but Jennifer give me hope that there still is good customer service! Thank you Jennifer so very much, someone give this woman a raise! Sincerely, Brayden Griggers read more

Hands down the BEST Home Improvement store in Baldwin County are Mobile . Best garden department and plant selection anywhere. Great service ! Love going to Lowe's! read more

I attempted to purchase a washer and dryer today. Alas, none of the many employees walking by could be bothered to help. I approached a female associate and asked if anyone was working in appliances. She stated, "There is literally a button over there ( vaguely gestures) that you can press for help". .... I said, " Oh, literally?" She then said " I guess I can page someone over". I told her that would be great. Her page was futile as no one came by to help me. So I left. I will not return. read more

i ordered a refrigerator and was told i would recieve it on wednesday. they called me day of and said they damaged it. could they deliver a different one next week. of course i said yes no problem. but the following week on wednesday when they said they would deliver they rescheduled WITHOUT contacting me. then the following monday (the day i was rescheduled to) they changed it again WITHOUT contacting me. When i brought this to customer services attention. they did NOTHING to try and fix the problem. they really need to work on their customer service, communication, policies for delayed things. this is a refrigerator not a fancy gadget this is a need. read more

LOWE'S MANAGER DEVOID OF EMPATHY Awful customer service at Daphne store. Unfriendly and dismissive manager. Very low on the empathy scale as you'll read. Fridge delivered with a unsightly dent on the front. Manager seemed befuddled by my request to allow the dented one to remain temporarily while they ordered a new one. He said he would have to come get the dented one before he could even order a new one. He offered me 20 percent off to keep the dented one. I didn't think that was enough. So that's where we are. When they come to pick up the dented fridge we will be without one for however long it takes to get a new one. read more

I ordered from this store but my main complaint is with the order itself. First they tied up $3000 of my money for 8 days. They hold the funds and submit the charge which totaled $6000. Then they kept changing the delivery date. it went from 2 weeks and then to 4 weeks before I cancelled the order. They have no way to leave feedback and no one there cares whether you use them or not. Hone Depot brought my order the same day, no problem. And the delivery driver couldn't have been nicer. I'll never use Lowe's again read more

Terrible experience with customer service, attempting to return purchase that they messed up. Love the arrogant attitude from return person. I will pay more to shop from local lumber yard going forward. read more

Dondell was so helpful on the phone when I called to ask about my order he did some checking on the computer and then kindly said that he believes they have my order ready but he wanted to make sure and asked me to hold for just a little bit while he went to lock his eyes on it and make 100% sure that my order was there and ready to be picked up. This is 100% the employee that you would want to work for you. This is at the Daphne AL store at Lowe's read more

I have came to this Lowe's on so many occasions to get all my landscaping needs. The workers here are always so kind and helpful. I have gave them all of my business I do not go anywhere to get anything I need for business But, today when we came there to pick up mulch we were checking out and was asking for someone to get a pallet of mulch placed on the trailer. Meaning that someone needed to get the forklift and when she called someone over to help. The man asked who was parked on the side of the building, and we told him it was us. He got all pissy and said that we couldn't park there, but he said it like move now and walked away with an attitude.He was not respectful at all. The man was very rude and disrespectful, and he didn't seem to be wanting to work. read more

Ladies today at lumber checkout so rude. Took forever to check out since no one would come to register for override. Customer finally left line to go find someone. Wow. Will go to Home Depot til further notice. read more

It seems that at any of the Lowe's locations getting someone to help you out on the floor is quite difficult. In the flooring department if there is someone sitting behind a computer they are usually busy with other customers or on the phone. Waiting for your turn to get help usually takes awhile. There is no one on the floor to answer questions. Walking through the aisles and trying to find what you need you're pretty much on your own. It seems there aren't enough people to help you out. I sometimes walk up and down aisles trying to find help. In the paint department it's easier to find someone behind the counter. And, in appliances there is often someone there that can help you if they aren't already helping someone else. Used the services provided for flooring and it did not work out well. The people they sent to out in carpet did the worst job with seams down the middle of the room, edges cut ragged and too short. Stupidly, used another Lowe's location to put in vinyl plank flooring and they did not deliver the flooring in time for the people they sent to install it. I had flooring installation people at my house on two rescheduled dates and no flooring that I paid for showed up. I made several phone calls begging for help because all of my furniture was moved and it was the week of Christmas. The flooring was supposed to be installed the first week of December and it wasn't installed until after Christmas. I ended up putting an artificial table top tree on the counter in the kitchen. 3 stars for convenience of the online ordering and pick-up which I learned I could do without the frustration of going in and trying to find help. 1 star for customer service in the store. read more

Worst customer service I have ever been exposed too. Customer service doesn't give a crap about the product I was sold. I was told there was nothing they can do other than send a company out to fix my icemaker on a brand freaking new whirlpool refrigerator. Never made it past a poor lady that was sent to speak with me and basically she had no clue as what was needed. If I could rate negative it would be -10. read more

If you're considering working or shopping at the Daphne Lowe's, I have one piece of advice for you: don't. This is genuinely one of the worst stores in South Alabama. I feel so bad for the poor folks who work there. I have literally heard employees being yelled at. I have heard upper management threaten to fight people. I have seen one cart guy disappear into lumber and never return to help the other cart person, who seems to never stop working. I've seen people nearly run over the cart people, carts and all. I have heard from multiple employees that they were hired on full-time only to be told they have to give open availability or switch to part-time. This is a genuinely abusive workplace. Don't waste your time here. read more

I wish I could give a negative star review. Do not buy an appliance and expect them to honor their word that they will install it. I purchased a counter depth refrigerator for our RV and was told by the selling employee that she spoke with someone in delivery and that in most cases they would be able to install it. I made sure the dimensions were exact and of course the delivery driver is a 3rd party service and will not put it in the RV. The manager there is no help and called it a "training opportunity " for the selling employee. Guess my frequent Lowe's trips will now be to the orange box store and I will make sure to let my entire family and group of Facebook friends know how Lowe's honors their word. They don't. Now I have a $1500 refrigerator sitting outside in the elements. Lucky me. Goodbye. read more

Highly disappointed in the customer service at this Lowe's. Asked for help in the electrical dept, there was no one working in the electrical department. I was made to feel like a burden to the employee that I did find and ask help from. I told the guy never mind and I don't want anything from here. They lost my business tonight. read more

A couple nights ago, my sister told me that Lowe's had their tile backsplash on sale and I was so excited I couldn't sleep. So, I headed to Lowe's at 6 am to pick out the perfect backsplash. I had hoped to be halfway finished by the time my husband woke up, but I ended up making trips to 5 different Lowe's that day. I got there a few minutes after 6 and the cashier told me I was the only customer when I walked in. For a bit, I thought she might be the only employee in the store as well. Then I found a nice gentleman working in the back of the store. I had found the backsplash that was on sale, but they only had one sheet of what I wanted. Not to mention, the granite samples were so tiny it was hard to tell if it was going to match my counters. The gentleman said he thought it would look great, and looked it up and told me they had 37 sheets at the Foley store. Off to the paint department because it was past time to put a fresh coat of paint on my cabinets. I spent a few minutes picking out the perfect color, grabbed brushes and a gallon of base print. Again, I couldn't find an employee in the area to mix paint. By this time, there was another customer in the store and an employee walked by. When she finished with the customer, I asked her if someone could mix the paint for me. She called the same gentleman who had helped me earlier to that department to mix my paint, and he did so cheerfully. Needless to say, Lowe's is obviously stretching their employees thin. I looked around for a bit and admired the lighting fixtures and curtain samples, then paid for my paint and headed to the Foley store. I wish I could've taken the helpful employee from the Daphne store with me. read more

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This is a very good store. The staff are friendly, it's clean and well organized and it carries just about everything. To give you an example of some really good deals: I have huge flower beds front, back and sides. I mulch with pine straw on the back and sides because it's cheaper and so many leaves fall in the autumn that it needs replacing every spring. My wife prefers dark brown hardwood mulch for the front because it looks better to her. I always oblige, so in the height of spring planting season, my Lowes in Daphne was selling 5 big bags of hardwood brown mulch for $10! That's $2 per 40 lb or 2 cubic feet. I loaded up my truck until it was sagging on its axles. This is just one example of special sales. Love this place! read more

Lowe's Home Improvement - My go-to for plant stuff! - Hardware Stores Near Me - Daphne, Alabama

I never have a bad time here. But, I am the dreaded gawker. From tiny succulents to generators I like to browse. The fact the store footprint is identical at all the locations I have been to helps. The paint people are awesome! read more

I went to Lowes and bought siding for my home. the sub contractor they used installed the siding without following the installation instructions. the salesman at Lowes ordered the wrong J channel which was used. I was charged for labor for plywood which should have been used and wasn't. the siding is buckling. I have talked to the manager at Lowes and filed a complaint with Lowes production services. terrible terrible service. I have not sighed a completion form. All I want is it to be installed correctly. no one on the installation crew spoke English . no doubt they could not understand the installation instructions. Lowes is a scam. read more

I love home improvement; therefore, Lowe's is one of my favorite stores. The staff is more knowledgeable and better trained here than other chain hardware stores. The shelves are well stocked and very rarely can I not find what I need at Lowe's. Only for specialty screws and light bulbs do I ever really need to go elsewhere. The garden center has loads of sod, top soil, herbicides, bricks, and borders. If you need assistance, they will happily load your car. They have different tools and cleaners that you can rent. read more

Seems unorganized after all the bonuses you would think better customer service. Twice Ive been there for a lint cleaner and a dryer vent. The app for this location will say its located in an area but even the employees cant find it. App says in stock, bin ticket on shelf in both instances but incorrect item in the spot. Lots of unbusy employees that get snippy w me and tell you lies after myself and counter person has looked it up, calls the dept and sends me to an area where I had trouble finding aisle and bay number because its unorganized. Lowes bonus gets no results. read more

Strongly recommend you don't use Lowe's for some home improvement projects. They go through low-bid subcontractors like someone with a prune fetish goes through toilet paper. We had four different carpet subs out (three were sent to fix the installation problems of the ones before) and still ended up with visible seams between rooms/hall and carpet that wasn't properly stretched and secured. After 18 months, we gave up. Same with door installation. It took several polite complaints and photos to Corporate before an awesome older gentleman came out and fixed everything. But now he's retired. AND the same with custom blinds installation. The installer, while possibly a very nice person when not at work, insisted on setting the hardware too far into the frame so window locks catch on the blinds. And the strings were soooooooooooooooooooooooooooooooooo long. Sigh.... But the women at the Daphne Lowe's who work as liaisons between customers and subcontractors do a superhuman job making order from chaos and trying desperately to make things right for customers. It's just not enough though when you've got thousands of dollars of Oops in your home. read more

Busy Saturday, I need a water filter for my refrigerator and a new dishwasher. Yes, I live an exciting life. Usually, I love Lowes. However, the store has literally gone to the dogs. Dogs everywhere! Big dogs, little dogs' medium size dogs, I thought maybe it was a special day, like take your dog to the store day? No, Lowes is now animal friendly. I like dogs, but I really don't enjoy having a 150lb Rottweiler mix and his 10 lb terrier friend wanting to be friend, in my face while I'm trying to find a dishwasher that I need to get in a hurry. I understand pet friendly dining, pet friendly, festivals, but I truly am at loss for why a place full of chemicals with items stacked high and forklifts running around would decide to be pet friendly. So, I left and went to Home Depot. read more

Waited in line to self check out then scanned all of my items. One of my products didn't ring up as advertised in the store. I was told I needed to go wait in a different check out line and start over because they couldn't help me with a price check in the self check out line. Needless to say I'll shop at Home Depot. I left without purchasing anything. Lowe's definitely lost my business. read more

I went to lowes today. Sometimes it does not pay. So I am a disabled Veteran who uses a service dog. when checking out to the cashier was wanting to pet my working service dog even though it says do not pet. Another cashier was about 6 feet away squatting down talking to my service dog. all of a sudden my dog is walking over to her. I caught his leash and pulled him back. The first cashier started yelling at me that I should not treat the dog that way. Well if you two would have any training by your company you would no not to interact with a working service dog. I called and talked to the Assistant Manger about it and he reply to me was well I have worked her for 16 years and no one has ever complained before about us talking and petting service dogs, some people with service dogs allow that. Really lady. Perhaps you need training as well. Do you try and pet people wheel chairs, walkers and canes, so why my dog. They need to educate there staff. read more

No need for a gym membership. Go to Lowe's and ask for anything. They will send you on a hike across the store back and forth to different departments looking for the item. Nice people (that gets an extra star) but completely lost on what products they have. And checkout is a joke. read more

I asked for help, and all multiple employees would do is point. Really? What to happened to taking ng me to the product and genuinely helping? I don't get it. They whine about online competition, but then don't offer the one thing they have going for them...face to face help. read more

Some of the worst service I have ever experienced. No one knows where anything is in the store, and I have to ask at least 4 people for help before I get any real service. You're treated like an issue when asking for help, and all of the employees run around in groups where you have to wait for them to finish their conversations before asking for any kind of help. Will not be coming back here. read more

This place is nothing more than a 3 ring circus if you use the "order online pick up in store option." The cashier Georgiana was less than helpful, turned her back, and began helping other customers. Coco took over, found my item, put a paper in front of me and walked away. Another young lady was still attentive enough to acknowledge my request to speak to a manager. When George-the supposed manager showed up, he was less than caring about the whole situation. read more

By far my favorite Lowes to go to. A well-engineered parking space surrounds a clean store staffed by friendly and helpful people. If someone were to make me King for a day, the only thing I would improve is your procedures regarding the hours leading up to the close of the day. You lock the inner doors and funnel people through a customer service back entrance. Knock it off, that's awkward and makes customers uncomfortable. You are open, when you are open you are closed when you are closed. None of this half-way business, k? Aside from that, I've always found this to be my favorite Lowes location. The people are helpful, the store is laid out in a similar and expected sensable way. The prices are good and the services offered are strong. Well done! read more

Lowe's used to be a great place but now the workers are getting tired and are not as pumped up and friendly. While I was getting stuff for our yard, these two men that were loading the mulch in my truck weren't even watching what they were doing. read more

HORRIBLE customer service. I purchased a dishwasher online. I tried to schedule installation when purchasing but was not allowed to. I called the store in Daphne, AL where the dishwasher was being delivered on 5 different occasions trying to schedule installation. First, the person who answered the phone told me I would need to talk with "Install Sales." She transferred me to them. No answer. I called back about 30 minutes later at 3:00 in the afternoon and was then told that the department had "gone for the day." This was repeated several times on successive days with the lady who answered the phone saying she would take a message and have them call me. No one ever called. Finally on the fifth call, I was told I needed to talk with "Appliances." The lady in "Appliances" said she could not schedule installation over the phone. She said I would have to come in the store in person. That was the last straw. I demanded a refund to my credit card for the purchase of the dishwasher. Lowe's is worse than dealing with AT&T! Anyone who is interested in further details can call me at 251-990-5934 or email me at WilliamBruceOnline@gmail.com. William Bruce Fairhope, AL read more