This is actually a really good Lowe's. I'm from Rhode Island and we are all about Home Depot there- but unfortunately in CT- the closest one is really far away- so I decided to give Lowe's a try and was pleasantly surprised. I started off in their garden center where I needed a couple of things for my roses- such as trellis and what not. They had decent prices for white vinyl trellis' online, which you can't find anywhere at that price. However, when I came into the store- I realized it wasn't white vinyl- it was wood painted white- which explained- the really low price. Their website is not that user friendly to be honest. Just saying- it may be easier to come in & take a look. The store itself is quite large and several people asked if I needed help- which was very nice to see. They had a huge variety of items in here and appeared to have a lot in stock. Of course I needed about 15 random things & the only thing I was unable to purchase because it wasn't in stock- would be the reflective #s for my mailbox! I needed 2230 and there was no number 3 in any size in stock unfortunately. Otherwise- they had everything else that i needed- including plants, garden trellis, flowers, ant killer, bird feed, hummingbird feed, spray paint, driveway markers and windex! Overall I was pleasantly surprised with the wide variety of items in stock & I really enjoyed their indoor patio area- where they show you patio's set up, grills, bbqs, outdoor kitchens, etc. I would definitely come back - especially for their flowers! They were beautiful and all appeared to be in really good shape! read more

See all

Ordered a lawn mower on the site on a Monday they said pickup will be Thursday I waited until Tuesday the following week to get the notification it was ready for pickup. Also ordered a Weber grill said they would have it done the next day cause they have to assemble it 5 days later I'm still waiting and I called them and they said there assembler doesn't come in until a certain day. Terrible communication this place sucks just buy what's available the store don't order online cause they suck read more

We are loyal Lowe's customers both in Killingly, Ct and in Brooksville, Florida! We love home improvement projects and recently had a very positive experience with both flooring and countertops. I just wanted to give a shoutout to Ed for helping us load our truck, Beck for handling the paperwork and of course Cindy for all the help with countertops! You guys are the reason why Lowe's continues to be our favorite place for home improvements! read more

I wish I could give negative stars. I purchased a dishwasher and the $250+ installation and the entire installation process was awful. The person making the appointment was so rude. The dishwasher was installed on a Thursday and I ran my 1st load on Saturday. The dishwasher does not drain. Of course installation was closed on Saturday and Sunday and today they are saying they can't fix their crummy job until the 20th. Not acceptable. This is insane. Never ever again. I'm excited to have Home Depot install my refrigerator Wednesday. Oh--and I just ordered it yesterday and Home Depot was great! I highly recommend anything but Lowe's! read more

I have to say the very worst customer service I have ever encounter in my life. You cannot get through to speak to a real person. Then when youfinally do you ask for return call to no avail. Do NOT waste your time or money at this location. Disaster. read more

I have nothing negative or even neutral to say about this store. One of my favorite locations and the employees are so nice and helpful. It just bothers me when I'm trying to cash out at self check-out and I hear other customers getting angry with the ONLY cashier in self checkout because they "don't like self check-out". Which is not the cashier's fault. At all. A note for the customers who are here to complain or look for complaints to agree with: The cashier is there to assist the customers (you) and they still have a job with more of a responsibility so I don't see how any jobs were "stolen" it's just more convenience for the customers. If you want to go to the regular registers, there are a few around the store. Stop making other people's lives more difficult because you forgot to polish your ball peen hammer. read more

We have just moved to this are from Vermont . We were in Lowe's looking for a fan and a young man named Mike from electrical dept was so helpful. He was able to find the one we wanted. read more

This an awesome store! I went in the other day to look at some toilets. I needed one with an anti-sweat linered tank and could not find one online. Not too long an associate named Lewis asked if he could help. I told him what I needed and he said that would be special order. So he offered to look some up on the store database. We both found that it was very difficult to find what I was looking for so I suggested if he could match a linered tank with the bowl we wanted. Lewis wouldn't give up. He kept looking and looking and after calling American Standard a few times he was able to find exactly what we needed. I was very impressed by his perseverance. Associates like Lewis are hard to find and people like him makes the shopping experience much more pleasant. read more

My name is Jason, I am not trying to be the guy that works at Home Depot and he's going to complain. I have worked at Home Depot for five months. I work the service desk now and I see everything that goes on. I walked into Lowe's expecting our competitor to be like us. It's Thursday at 3 PM I need it for items, so I had to walk around the store. I believe I seen five workers in the 45 minutes I was there no one said hello and we're not engaged as I needed help the associate said they're not sure. I went to the register I had to cut piece of rug and some 8 inch spikes the cashier looked at me She didn't know what I had so I explained it to her. And showed her which ones. When it came to ringing up the rug. There was no one there to help and flooring with the rug so I grabbed a cut remnant I saw because I had no help getting it so she sent me to the service desk which was the most depressing of my visit when I arrive there there's an associate pushing a cart there were three of us were waiting at the service desk, and you could see her readiness I should say the impatience on her face and edging the cart actually forward so we would move. No excuse me. As I was waiting for my turn, I watched the special services associate at the return desk who had a very slow and hard time they were only three of us customers, but she never once said I'll be right with you when it was my turn to get my rug she rang it up what she felt. She thought it should be while the three of us were waiting. The phone rang two separate times, and it rang and rang and rang. I'm just saying. I expected to go in and be. Greeted by many associates. I would've expected to get help in the flooring I'll. And I would have definitely expected better guest service from the three Associates I ran into. Just Let dow! read more

Came here with my four year old for their Build and Grow Program. Having never been here before, I needed a little direction. There was no greeter when I entered so I stopped at the lack of Courtesy Desk, where I was ignored for a few minutes by the three employees working there. not needing anything, I still walked around to check things out. The store was clean throughout. As for the Build and Grow, the program is capped at fifty kids and was fairly well organized. Of course the most important thing is that my four year old had a great time. read more

Lowe's Home Improvement - Hardware Stores Near Me - Dayville, Connecticut

The Killingly store has helpful people who actually know what they have in stock and where to direct you. My only complaint is about the lack of assistance for check out. I cannot use the self checkout as I like to use my veteran discount which apparently cannot be done by myself. The only register routinely open is at the self checkout, where the poor salesperson has to mind the "self "stations as well as assist me. She does a terrific job, but she ought to get paid double for twice the amount of work. Self checkout really should have one cashier minding it, and at least one register, not at that station, where other people can be assisted. read more

Did a home renovation project and utilized Lowe's for most of the project. Overall I would not use them again. Customer service representative were great but I was not happy with the contractors that were sent to me. I couldn't get a set schedule for the work to be completed so basically I didn't know what to do when to get ready for them. I'd be informed the day before or two days notice . Some of the work was performed by an unsupervised apprentice and that had immediate problems. In the end I had to request three times for the finish work to be performed. I hired Lowe's because I wanted not to have make calls and chase contractors but that is exactly what I got. My product was great, in the end the job was good but I would not go that route again. I feel I bought a first class ticket and rode coach the entire time. read more

I decided to use the home improvement plan to install a generator. BIG mistake. The generator was 3 months late from the delivery date quoted. The installation coordinator was no where to be found. I still have no assistance from the installation coordinator even though I paid Lowes in advance for the installation as well as the generator. I am working directly with the contractors to get the installation done. The generator has been here for a month and I'm still trying to get everything connected. I'm not sure what the installation coordinators do but helping their customers after they have taken that person's money does not appear to be in the job description. Rebecca read more

In May, ordered a dishwasher. I have an old home and haven't had a dishwasher in 12 years. It was a birthday present that I really appreciated. They were all on sale, picked a mid-range Bosch. Was told because of the virus it might take a month to receive. Exactly a month later, I called (because I hadn't heard from them) and was told it would take another month to receive. Okay, not happy, but I understand the extenuating circumstances. Mid July, I called to be told that they had called me and told me it would be another 7-9 weeks, and I agreed. That was totally untrue, I never received a call nor did I agree to another 2 month back order. Called again to have Customer Service day they would put me thru to the appliance department, and it rang and rang and no one picked up. Went there in person. Told them I was walking out of there with a dishwasher and I wanted them to take me seriously and offer me a good deal. A woman showed me 2 dishwashers that they had in stock, and both of them were bottom of the line appliances. I then insisted on my money cbCk; they sent me to Customer Service. There was a lot of talking back and forth between the cashiers and, I guess, a Manager. Was told they could refund me my money but not the appliance warranty I purchased for around $65 because somebody "special" had to approve it and they weren't there. You want me to drive 3 towns over and come back??? You couldn't do anything to make me a happy customer, AND YOU WANT ME TO COME BACK FOR MY MONEY?!?!? Anyway, agreed to a phone call the next day to have my refund approved. I understand the virus could keep from getting my purchase on time, but at least 4 months??? And what gets me the most is that they lied and told me they had called me and I had approved it! And they did ABSOLUTELY NOTHING to make us happy customers. They all seemed to be inconvenienced by us when that was what they were doing to me. WILL NEVER SHOP THERE AGAIN. Shame on Lowe's for not teaching their employees to go the extra mile to make a customer. Addition: it has been 3 weeks, and I have yet to receive a refund on my warranty. Was told to call and ask for Rich, but he was never in. After almost 2 weeks, I finally got in touch with him. He took my number and told me he would call me when it went through. Then I would call back, and he would ask for my number again, and again. Then I was told he passed it on to someone else to do. Today, I finally did get a call from him that there would be a certified check sent to me by mail. Let's see if I ever receive it, or if it the correct amount. I will NEVER go there again. In the meantime, I have purchased a dishwasher from another store, brought it home and installed it. Something they couldn't do for me. read more

Their wood is off terrible quality and never well stocked. The last three times I needed someone to use a fork lift to restock what I needed. The plumbing depth. Is already out of anything I need... common stuff. Commonly used items in carpentry low or out of stock. Prices are high for the quality. Worst lowes I've been to so far. ​ read more

I have nothing but great things to say about this Lowe's location! Everyone there is always so helpful and attentive. I had some paint mixed for a project I was working on and I wasn't fully in love with the color that I had selected after putting on 2 coats, I went in the next day expecting to not be able to do anything about it and they not only let me return the used and unused paint but customized a new color for me and it is perfect! Can't recommend them and their paint department enough! read more

Gabe over in the wood department was very helpful and pleasant yesterday he helped me with some wood that I needed cut .Its nice to be to go to my community Lowe's store and not have venture out . Thank you Gabe! read more

Went there to get 5 gallons of driveway sealer . Its located in the lumber area of the store . I could not get to it because the aisle was closed at both ends . Keith behind the lumber counter noticed me and was nice enough to take my cart and get what i needed . He then was nice enough to bring in to my car once i paid for it. I have had spinal cord surgeries and cannot lift much . Thank you again to Keith. He is an asset to your comany and this store ! read more

I don't know what has happened to this store. Used to be great people and great service. Now I dread having to go. Hardly any employees available and many products out of stock. And their pro desk is simply awful. Any time you go to pick up an order, it's like you've asked them to solve a complex equation... Pure confusion. I never thought I'd say this... Need a Home Depot closer to my house. read more

I will never shop at this Lowe's again. Let me start with the customer service at the store - our experience here was decent enough. The in store rep was friendly and courteous, and scheduled our fridge and dishwasher to be delivered Wednesday. While she couldn't schedule a specific time, she said someone would call us Tuesday night to let us know around what time to expect it. We never received a call - husband had to call and they said they did not have us on the schedule, but would add us in for the next day (thurs) and would call Wed with delivery time. Again, no call. They explained that they can call as late as 9:30 PM (which seems a bit on the late side to me) but as they hadn't called before, I wasn't holding on to the hope. Never called back for the Thursday delivery time after that either. Husband called back and finally said forget it, just deliver Friday. Friday comes, they call and say it will be between 11:30 and 1:30. At 2:00 we receive a call that they are running late and will be here around 3:30. 5:00 PM, still no one showed up. I called customer service who contacted the delivery team, who had NO CLUE why we were told that time, because THE DELIVERY HAD NOT EVEN LEFT THE STORE. My food had sat out getting bad as everything had to be cleared out prior to their "arrival", and our dishwasher has been sitting in our kitchen waiting for them to take it away. The rep proceeded to call management to see why and they had no answers but he assured me it would be delivered Saturday. Couldn't even give me a time because they don't guarantee times. I had plans for Saturday, and now, I have to sit around for a delivery that might never actually show up, because they so far have not done a darned thing they said they would. I am extremely upset and would never order from this Lowe's again because they are quite clearly incompetent and cannot give people honest answers. If this does not show up tomorrow and I get the runaround again, I will more than likely be asking for a refund. It's not like a dishwasher and fridge are cheap, so to pay that much money for something and not receive it is very upsetting. The only pleasant part was the rep on the phone (his name was Brendan, I believe) was very nice and genuinely cared about getting this solved for me. read more

Great service! Everyone very helpful, our special thanks to Annette for service right to our vehicle and for all the helpful information!

My favorite location to get all of my home improvement needs. All of the employees were very nice and helpful but Sam went above and beyond. He helped me carry out bags of concrete mix to my car along with other items. I've had the pleasure of Sam assisting me on two separate occasions and thought why not write a review. Thanks again, Sam! read more

Got an electric heater to install in a house. When i did it did not work. The b at customer service told me that after 30 days i have to deal with the manufacturer. I have an idea....take the bunk product you sold me back and deal with the mfn manufacturer yourselves! read more

-10 Absolutely don't come here and order anything. Waited 6 weeks for a sink top... for them to get the wrong one!!!! Not to mention everything else we asked about roof and they never came out.. totally unprofessional read more

I recently did an extensive home renovation. I was in the store most days. I found the staff to be consistently helpful, friendly, and efficient. I purchased all my paint, all appliances, and numerous other items. When the appliances were delivered, by XPO, their delivery service, one of the men was terribly fast and rough with the appliances. I realized after delivery, that the new frig was dented and reported just what had gone on. Lowes referred me to XPO and XPO referred me back again to Lowes (I believe 7 calls) before I was assured that a new door had been ordered and will be replaced (all I had wanted),(and still hasn't happened). I've realized since that the new kitchen floor has been scratched, under it's temp location under the frig, and the bathroom vanity was cracked (my contractor exchanged it so we wouldn't have to deal with the delivery people). My contractor will replace the piece of flooring. I will not again purchase anything that would have to go through their delivery system. Terrible follow up. read more

In July 2020 we hired Lowe's in Killingly to install a new roof, gutters and siding on our home. Everything was supposed to be completed by September 15, 2020. Lowe's was not the cheapest quote we obtained, however we felt secure that because of the largess of Lowe's we would have security in a job done right. We paid for the entire job upfront however, unlike with a regular contractor that would have requested a third or hold of the job, with the remainder due after the job had been completed. The roof was installed the third week of August 2020 and our gutters removed and disposed of in anticipation of the new gutters and siding, However the roofing contractor did a horrible job with the flashing. An unaffiliated contractor confirmed our opinion that the flashing installation was "crap" (his words, not ours). We reached out to our local Lowe's representative Brandon Cleary by text, phone and email and finally received a response 2 weeks later. After an extensive back and forth with our installation coordinator with nothing being resolved, we finally called the national complaint line and they got our coordinator's supervisor involved. We were promised that everything would be resolved with the roof a dour siding and gutters installed before it got too cold to do so. That was on October 14th. It is now October 27th and our roof flashing still has not been fixed. The siding was literally dropped on our driveway yesterday. The boxes are crushed and appear to have been sitting in the elements for a while. The weather appears to have now turned for the colder (it was in the 70's last week) and extensive rain with a cold front and snow is forecast for the 29th and 30th. We have no gutters on our home, the flashing is still not fixed and it appears that our temperature window for vinyl installation has past. I do not recommend Lowe's installation services. read more

Dear Lowes in Dayville....A great store ..we bought vinyl fencing last year it was delivered we couldn't be happier. Last evening at 9;30 we ordered a 20 cubic ft refridge they called my husband and delivered it @ 10:30 am. LOWES IN DAYVILLE exceptional customer service.... we live in mass nearer to Home depot have had terrible experiences there as others have . THANK-YOU LOWES read more

Ordered a new fridge on 5/17 for delivery on 5/20. Inquired as to status of order on 5/18 and was told it was scheduled for delivery on 5/27 and could not be changed and they insisted this was the date I was given. I stood in front of the computer as the sales associate input the order and would be very dumb to get that one wrong; been without fridge since 5/15. Cancelled order, went to Home Depot who matched Lowe's price for the same fridge and it will be delivered 2 days sooner. Lowes has a strange system whereby products are delivered from a particular store so you must shop around for availability for delivered orders. Lesson learned; get best price from Lowes for delivered products (using Ebay 10% coupons, of course) then bring it to Home Depot. read more