We were looking for a Christmas tree last min, didn't see very many artificial options left so we started looking at real ones. The trees are great, smelled wonderful & our daughter wanted a real one anyway. Fernando, the sales associate asked if we needed help, helped trim the tree, and helped us put it in the car. We've never had such a helpful and kind associate to help us. Fernando, thanks for your kindness and help. You helped our family out in a small way, but it made a difference. I hope you carry that demeanor with you, whenever you go because it goes a long way. Happy holidays, Fernando and the rest of the associates at Lowe! Thank you. read more

I am an Army vet, 3 years, 69-72. I have been using Lowe's 10% veterans discount for years. Last week, I tried to buy a $460 power washer that was on sale for $360. Fair enough. Save $100 plus my 10% veterans discount--- but NO!--Lowe's won't honor my veterans discount if an item is already on sale. I understand the logic: they don't want to give two discounts, but I aak WHY NOT? I am not like most other' customers!! I answered the call to duty when they did not! Either you treat us as vets 100% of time, as I served you 100% of my active duty Army time, or you don't. As I see it, you don't. I don't know if Home Depot has the same policy, but I am headed over there now to at least give them the chance to win my business. By the way: it would have been nice if the sales associate at the self check out register tried to fix the problem or at least thanked me for my service. She did ask a supervisor, but that was it. No thank you, please come back or thank you for your service. Home Depot or even the local Ace Hardware, here I come!! read more

Came in first thing at 8 am , 9/18/2024 the two ladies working in the garden center were busy tending to the plants , they each stopped and greeted me a good morning and thanked me for stopping in on my out the gate . Looking for some fruit trees and didn't find one that looked healthy , some looked dried . We didn't make a purchase at this visit , will stop by again mid week to see if they brought in some persimmon fruit trees . read more

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Very impressive that even after 14 years - our custom paint was able to be made to do touch ups for our home interior walls. Loves looking around the garden area and purchases a new peony plant. read more

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I've always found Lowe's a more pleasant shopping experience than their competitor. We have a HD 3 miles from us, but prefer to drive 20 minutes to Lowe's. Their staff is more knowledgeable and their prices much better. We saved over $50 on the same exact wall heater. read more

I've had bad experiences here and have been frequenting more often because of a project, but it depends on the employee I ask for help. Today was great. There was a younger lady at the self checkout and bearded young man at the paint section who helped me greatly today. Couldn't seem to find this exact piece at the price I was looking for and rather than shrug me off after not finding it on their website they still went out of their way until they found it. I really appreciate the time they took to help me today. read more

Terrible customer service. Lowe's subs out all of there services to small companies that do not follow up with you. Blue standard for appliances is not reliable and tells you a different story each time you speak with them. I purchased a top of the line GE dual washer and dryer through Lowe's with the extended warranty. Save your money because Lowe's, blue standard, and the warranty company won't help you for an issues that is covered under warranties. I tried calling Lowe's to speak to the supervisor that helped me earlier in the day but Lowe's will not answer their phones. So I'm in store now meeting with supervision and still on hold because now I'm curious when someone will answer. (Time on call with no answer; 1 hour 7 minutes.) If you need to improve your home in anyway. Go to the company direct. Stop using Lowe's that subs out their work to another company. If you need flooring. Go to a floor business. If you need an appliance. Go to the appliance store I can go on but I hope you get the point. Big box stores don't care about customers. They are just a name. Not a backing when a product goes wrong. Thanks Lowe's for nothing. read more

Lowe's Home Improvement - Home Decor Near Me - Fontana, California

I would just like to give a massive shoutout to Aamir for helping us out with helping us choose a toilet, bathroom vanity, and mirror for a bathroom project. Aamir went above and beyond for first class service to help check us out, carry everything from the shelf all the way out to our truck and everything in between. We had asked him to help us out with some product questions and fulfilled all of the questions we had and even asked for some help from other associates if he didn't know the answer entirely. My fiancé and I appreciate all of his help and look forward to coming back if we need anything for future projects! read more

I need help finding products around the store and this kind lady salesperson, Terry, was her name, she took me all around the store to gather what I needed. Such a kind and helpful person. Always coming back here, has the best prices around. read more

Lowe's Blows! Do not order from their website and have it shipped to your local store. Customer service and communication is lacking. Would've been better off ordering from Wayfair! Won't be surprised when they're the next store to shutter their doors. read more

I recently visited the Lowe's store to purchase Sherwin Williams paint, and I was disappointed by the service I received. The blonde woman in the paint department was not only rude but also unprofessional. Instead of helping me with my questions, she seemed annoyed and dismissive. I expected a better experience, especially since I was there for a specific brand. It's unfortunate that such poor customer service overshadowed the quality products I was looking for. I hope they can improve their staff's attitude in the future. read more

Went to paint department Sauro who work there took my cabinet door and went to match it. And then he left he didn't come back for an hour later. Service is very poor. He didn't say anything to us. I never shop at Lowe's. I always go to Home Depot and this is why read more

Lowes never seems to have anyone to assist their customers, not unless you're standing at the register and then they will surly help. I asked som guy what isles were rebars on? He didn't know. Asked someone else that never came back. Took a guess and found it myself. Asked a sorry kid to help me with a 50lb bag of sand, hold on let me find someone they never came. I ended up squatting using my legs and arms and did it my self , charcoal-- guy was standing right there do you think he would even offer? This shows how they really feel about the female customer. I'm in my late 50 thank goodness I can still do this correctly. I'm destroying my CC with lowes because this is crazy. I would rather put a -10 on the board for service and or assistance everything lowes lacks.. read more

Lowe's Home Improvement - Outside garden dept - Home Decor Near Me - Fontana, California

We have the best manager's Nick, Nirla, & Alejandro!!! The best place to get your project done!!! read more

Georgette was amazing. We had the best experience there. She was Patient and she helped me buy tile and get through their system. It took two hours to get through the payment system due to some difficulties, but she stayed with me the entire time and was even there when I returned for my pick up. read more

Lowe's Home Improvement - Georgette was awesome. I'm not sure I'm spelling her name right lol. - Home Decor Near Me - Fontana, California

Awesome every one friendly The Best service from young man Dillon ,appliances section . We were there short time he got everything we Needed great service awesome purchase price . Thank you .:) read more

This has to be the WORST Lowe's in regards to answering phone calls! Also, while in store there's never the "correct" associate for the dept you need. When asking the front desk or cashier to send help on whatever aisle, usually no one shows up. Now, when someone does show up they are helpful but it shouldn't be that hard. read more

Always clean, easy swap of propane, water bottles, great selection of tools and supplies.

Lowe's what is going on!! I gave you guys the measurements for a door I needed. Insisted that they send someone professional out to measure the door, I'm like great! Takes 1 week to get someone to literally measure the door. When the installer shows up 1 week after this apt, the door doesn't fit. THE DOOR DOESN'T FIT. The measurements I gave initially were CORRECT and the professional they sent out measured it incorrectly. He didn't account for my carpet. Now the door needs to be sent back and I haven't had a bedroom door in a month because I trusted Lowe's. The door itself was $80 and the installation was $400. You guys should be ashamed for charging me $400 for whatever this is. read more

On 5/12/24 The wife wanted to go look at dryers. She found one she like which we proceeded to purchase. Set it up for delivery, install new gas line, new vent tube and haul away of old unit. It was on sale but Lowe's does not do the Veterans discount for appliances (major thumbs down). Well I was drying a work sweat shirt today 5/14/24 and noticed a dust bunny flickering near the vent tube into the wall. I would say a little more attention on the dryer tube install would be appreciated. The tube that is installed now has a hole in it, odd routing on the vent tube. Pictures attached read more

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I was so pleased when I purchased my washer at Lowes on 6-5-25. My happiness soon turned to frustration when my delivery date was pushed back from 6-7-25 to 6-9-25. Then to 6-10-25, presently it has now been scheduled for 6-12-25. The cause seems to be delivery truck breakdowns and accidents. I realize problems occur but it is now ridiculous. I will cancel my order if there is one more setback. Please take these facts into consideration when purchasing anything from Lowe's. read more

Great experience buying out Christmas tree. Corey was really helpful, he was came up asking if we needed help before we decided on a tree and even helped pull a few trees out and standing them up to help us decide. I also really appreciated the help getting the tree up on our car. read more

So frustrated with Lowes. It seems that it is waste of money to purchase an extended warranty on appliances. It is going on 3 weeks since i submitted a ticket, scheduled an appointment for service, took the day off, no one showed up, no one provided an update. Found out the technician knew what the issue was and submitted a part order. A week later i find out the service ticket by Lowes was closed out a day after it was open. Not sure how this happened but assuming that is so Lowes can look good with closing out a ticket. Either way, i complained for 2 weeks in a row and i was wasting my time with the chat help and customer service phone call to include a manager. All they can do was open up another ticket to start the process all over again, which doesn't help not having a washer machine at home not working going on 3 weeks and have to go to a laundry mat. Lowes point you to the Claims.lowesprotect.com site, the app doesn't work neither does the website work on my phone. The site only works on a computer. Addressing any issues with Lowes is a waste of time, so frustrating dealing with customer service that can never resolve the issue. It seems they have a written script they go by to blow you off. Not happy with Lowes! read more

Whatever you do do not buy any type of electronics or appliances through Home Depot if you take them home and do not return them within 48 hours if something is wrong with them, you're out of luck You cannot return it no exceptions read more

This Lowe's is always a great place to go. They have everything you need and the employees are pretty friendly. Some of the younger employees are kind of lazy and don't really want to help you out, but one in particular, Zar. He is an excellent employee and extremely helpful. He really goes above and beyond with his advice and general attitude which I believe makes him a great asset to this establishment. The prices and value here are comparable if not better than Home Depot. I've frequently come here for small home projects and will continue to bring my business here. Above all else, Zar deserves to be recognized and awarded for his customer service. read more

Returns department is the worst they always answer the phone saying please hold. It's always the same girl I can tell by her voice.

Wow the service I received from Emily today was impeccable. I want to thank her for her patience and expertise. I always have a good exposed I come here however Emily in the paint department was very helpful. She even saved me some money! I can always appreciate those that are happy to work and do their job well. Thank you Emily!!! read more

Y'all SUCK on your website. I seriously don't understand why you would advertise that you have an item that I need, say it's in stock, but when my order is "ready" only one of my items is available. How hard is it to keep track of inventory? I don't understand. I have no choice but to give you 1 star, only because Yelp won't let you post negative stars. DO A BETTER JOB. read more

Trying to purchase lattice, website said they were in store. When I got to the store the employee said you have order them online. This is not the first time this has happened, tried of driving all the way to the store and can't buy it. The website is a joke , this is why I shop at HD now read more

Purchased Refrigerator 12/25/24 but delivered 01/10/2025 Purchased Samsung Bespoke Refrigerator for about 3K. Started to notice my food in the meat section had a chemical taste. I heard some say it's because the fridge is new. After a few more weeks it seemed to get worse. Didn't realize it at the time but several of us were having symptoms of sickness where my daughter actually made a doctor's appointment. We called Samsung, they sent out a technician who checked the fridge saying there are no leaks and regarding chemical taste in food to clean the fridge. At this point we purchased a VOC sensor that showed toxic levels .5-.85 which is outrageous. The headaches, itching eyes, throat pains etc only increased. Hundreds to a couple thousand dollars of food is contaminated and unedible do to taste or worse health hazard. Reached out to Samsung again but no help in regards to refund, exchange etc. Due to the health hazard it is imperative for customers to know the health risk of these refrigerators. I don't know what proper compensation is for this, but it's been a problem for the health and well-being of my household. Samsung seems to think this is normal and just have to deal with the taste etc. read more

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Hopefully you know what you need when you go to this location because the customer service is about as efficient as a 1 legged man in an ass kicking contest. The workers who stand around up front aren't much help either. read more

This store still sucks... I placed an order online It would be ready in about an hour I come 5 hours later not ready and they told me that hour was just a estimated time Something supposed to be ready in an hour took 5 hours wth That's crazy it's one item And as I'm sitting here waiting for my Item I get the luxury of you see me to a bunch of employees talking about people And throwing cuss words around.. Just keeps getting better read more

It was my first time to visit a Lowe's store. It was conveniently on the way home so just decided to get only 1 item that I needed. I was trying to look for a glue trap board or paper for indoor crickets. There was no salesperson to be found yo ask for help. As I went strolling from aisle to aisle I finally saw a staff in red vest and made the inquiry. He pointed out the location and off I went . I didn't find what I was looking for on the shelves so I just got one that might have same result in trapping my annoying unwanted visitors at night. Well it worked caught some tiny and big ones on that slimy sticky on plastic square dish container. So hopefully it will send a message to the other crickets to stay away and bother other household !!! read more

I've had the worst experience trying to Oder and install patio sliding doors for my home first I Oder the doors through Eddie the on floor sales rep as soon as i signed Oder he won't answer my calls or text he said for me to contact store about my Oder then the day the delivery just the trim is delivered and no doors take in mind that this is two months after I signed my order and I've been billed for this as well and have no doors delivered or installed read more

Service is HORRIBLE. Went in over the weekend to purchase a stove/oven but there wasn't a price on the stove we wanted, we were told to come back early Monday morning, told the salesman I already had a doctors appointment scheduled for my mother and was told we could pay for it then come back in the afternoon to pick it up. Arrived at 7:45 am Monday morning, the stove was priced so I looked for and waited for someone to help me. There was a lady just SITTING at a desk in the cabinet dept texting (next to appliances) so after not finding anyone, I went up to her and asked for help. She would not do anything except tell ME to WALK back up front to customer service to pay for it, which I did. Spoke to Vivian (customer service) who told ME to walk BACK to the back of the store to appliances to take a photo of the tag, which I did. Walked BACK up to the front AGAIN to Vivian.... Only to be told I can't pay for it because I needed to take it right then, I could not pay for it and come back with a truck. WTF! Why was I told I COULD come in on Monday morning, pay for it, come back to pick it up! I would completely understand if I wanted them to HOLD it WITHOUT paying for it! I WANTED TO PAY FOR IT!!!! With an attitude Vivian said her appliance manager Nirla said I can NOT pay for it and come back. This is a HORRIBLE HORRIBLE Lowe's location. Totally understand why they have such LOW customer service ratings. They are very true to their name 'LOWes' for LOW/HORRIBLE service. It is truly time for GENERAL MANAGER TIMOTHY HOSSIER to clean house and work on improved ratings. read more

Lowe's Home Improvement - Lowe's on Sierra Lakes in Fontana - Home Decor Near Me - Fontana, California

I came into Lowes needing to find a tile backsplash and some coordinating paint samples. Vickie, who is a manager in the Fontana Store, was kind enough to give to me her time and helped me to see what the options were and also provided for me guidance (which I really needed) I had to come up with solutions at my home in Arizona, while living in Fontana- waiting for our house there went through rennovations. Vickie, was very knowlegable and really helped me feel really good about the choices I needed to make. Before I left the store I was able to call the branch in AZ and get the product ordered. I am very grateful that Vickie was there to help me. read more

Went to go order a new custom front entry door. No one in the department to help us. After 20 minutes of waiting I went to the front customerservice desk so they could call the person for that dep. Waited another 20 minutes and still no one! This is actually the 2nd visit to this store with the same result! No one works there and no one knows anything about the where abouts of the person who is supposed to be at the doors dep. No one can help us because apparently lowes doesn't cross train! Very disappointed! read more

My experience at Lowe's has always been overall positive, there have been a few instances that make me want to turn and go the other way, but most of all it's been good. My experience most recently has been over the top with great customer service, great customer engagement, the interest was shared with such positive energy, and the smiles just topped it off with sincerity and genuine nature! Georgette and Alejandro was absolutely amazing in helping me in the flooring department! Georgette was patience with me listening to my concerns and addressing them in the most professional way! Alejandro assisted me in the final process but I had to smile as he patiently listened to Georgette and I talk! The personal touch in making you feel more than a customer was felt from both! I can't wait to get my carpet and will definitely circle back around and see what else I can find at Lowe's Fontana!!! Thank you for making me feel special!!!! read more

Lowe's Home Improvement - Georgette, Alejandro and the fun colleague photo bombing, all fun - Home Decor Near Me - Fontana, California

We purchased a new kitchen facet and installation for $175.00 ($175.00 for installation) on 4/20/2024. Installation was cancelled fairly immediately by my husband and we are still being charged. My husband has text messages of the cancel confirmation between him and the third party. We have addressed with the store manager and we are still waiting for a call back to discuss how to get a refund. She said she'd call us back in two days, it's been five. What do we do now Lowes? read more

Just dropped by to pick up a few more flowers for my garden. Surprisingly there were a lot of customers in the parking lot, but thankfully not many people in the garden section. Cashier was friendly and fast so I was able to pay and go. I like their customer service over their competitors. If I have to buy more plants, I may just go there again. read more

Lowe's Home Improvement - Here's another one I selected - Home Decor Near Me - Fontana, California

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