They take forever to do everything. You need to have the patience of a saint or else have nothing…read moreto for the next hour or so. It takes 2 people to mix paint and also wait on people.. Really???!!!

First time in this business. I came in to buy paint on 6/27…read moreand was greeted by a very nice customer associate. She was kind enough to let me know that the paint I was going to buy would be on sale two days later . I returned two days later and went up to the same window where I had met the previous associate. While I was there, a different associate named Kimberly was emptying out the trash with barely a hello given. I stood at the window where I had been helped two days prior and was not aware that is not where you ordered the paint.. I was completely ignored as she continued to take out the trash for 10 more minutes . I was not asked if I needed assistance. Another customer came in who she assisted first and she did not even ask if we were ready to purchase paint nonetheless if I needed any help. Kimberly was short and rude , sarcastic during my request to buy a gallon of paint. I will never shop here or buy one more thing from this company . Sales associate Kimberly was rude , nasty ,short and cut me off as I ordered my paint . After my paint was ordered, two other customers came behind me placed their orders and yet I was the last one to receive my paint and check out . Customer service remediation training in a big dose is clearly and severely needed for this associate , Kimberly . The service was subpar , uncalled for and extremely unprofessional. We'll never shop here again.

Went to Dunn Edward's because we are painting the inside of our house, which is such an…read moreoverwhelming feat for us. I honestly thought it would take us MANY trips and MANY paint swatches on our walls..... But we had the pleasure of meeting Terry Marr who was kind and super patient with us while she helped us pick out the pants that would go best with what we wanted Very friendly, and very easy to work with Thank you Terry, you took the anxiety out of the process. I am so excited to see what the finished product will look like And we will be back for future projects FOR SURE! If I could give you more stars, I would

I would like to express my sincere appreciation to Terry Marr at Dunn-Edwards in Rancho Cucamonga…read morefor her help in selecting the perfect color for the accent wall in my family room. Her professional advice and thoughtful design suggestions made the process much easier and helped bring the space together beautifully. Thank you, Terry, for your guidance and expertise. I truly value your recommendations and look forward to working with you again on future home projects.

Older establishment but my family is a Dunn Edwards paint family!…read more The painter we hired originally gave us a quote for another brand and we told him that we prefer DE. He said, after he was done with the job, "The quality of the paint was really nice! Easy to work with and vibrant." Yep, we prefer quality paint for our house! Yes prices are a bit more than the orange or blue home improvement stores but there is a reason that they have several stores carrying just their brand and they've withstood the test of time. It's been tough choosing quality products in this economy. Believe me, I almost folded. But seeing it in our home, the feel, and knowing it's one of the best, is priceless to us.

Terrible product and horrible service at this store. I had to go to two different stores to pick up…read moresame paint because each store has limited stock. Exactly same paint and same color (Dunn Edward Color) but showed different result. I went back to the stores. One store said they were correct and the other store made mistake. And at this Ontario store said, they were correct. The reason colors diff is because I didn't provide them the formula. Never heard of that the customers need to tell the paint stores how to make their own paint.

Location is on Holt and Mountain. It's easy to go by it so make sure you are in the right lane as…read moreyou head west in Holt and it is just past Mountain. Great selection of Benjamin Moore Paint. Fast service with a bunch of inventory for paint brushes and ancillary stuff that you forget about when you need to paint. Prices are pretty good and again selection is good.

My rating is for the customer service experience at the Ontario store (Holt and Mountain),…read morespecifically with the store manager, Tad. I was a customer at the E. Foothill (Upland) Paint Bucket for over 30 years. I've been a competent DIY painter for decades. I learned how to do faux finishes directly from the staff at the Upland store. They guided me to Benjamin Moore paints, the proper tools and techniques to achieve a Mediterranean colorwashed look, using glaze over paint. I've colorwashed most of my (two-story, 3-bdrm) home, updating twice. I'm currently remodeling two bathrooms. I went to the Ontario store with my contractor, Alyssa (Kitchen Medic), knowing EXACTLY the look and colors I wanted. Tad steered us to Benjamin Moore Aura paint; since I'm doing bathrooms, I agreed. He also advised us to use a MATTE finish, and to tint the glaze using the same color as the base wall color (Starry Night Blue). I wanted a very deep, mysterious look, like a Moroccan spa. I'm using Moroccan zellige tiles and wanted the painted walls in a similar color. My painter used a tinted primer and two coats of matte paint. He then glazed one wall, following Tad's directions precisely (we mixed paint to glaze in a 1:4 ratio, crosshatching it on). After 24 hours, there was absolutely NO trace of the glaze. NONE! The wall had "swallowed" it! Simple research on the internet (and speaking with experienced painters) advised NEVER glaze over matte finish, for precisely the reason we saw: it absorbs the glaze. Furthermore, glazing with the same color as the base coat (which I admit went against my instincts; I'd never done that before, but assumed that Tad was an expert) is NOT advised, since it provides little to no contrast. Alyssa returned to the Paint Bucket to speak with Tad and...the results weren't pretty. Tad did not admit that he'd given us poor advice, causing us to lose days of drying time and effort, not to mention the expense of buying Ben Moore most expensive paint in the WRONG finish. When Alyssa reminded him that we'd shown him photos and explained in detail the look and finish we wanted, he simply shrugged. He didn't offer to rectify his error in any way, offering to refund what I'd paid, or cover the cost of the replacement paint and clear coat primer I need to use to "save" my bathroom without having to start over from scratch. No apology obviously --not even an acknowledgement. To have this poor level of customer service from a family-owned business that I've used for decades, and upon whose expertise and KINDNESS I've ALWAYS been able to count, was infuriating and disappointing. BUYER BEWARE of the manager in the Ontario Paint Bucket store.

The team at Dunn Edwards was very professional, helpful and kind. Derick had me in and out in 10…read moreminutes.

The service here was a good experience. Derek was very attentive and answered all of my questions…read more He helped me find what I needed to paint my preschool. He went above and beyond to give advice and guidance on how to handle the paint. The paint was exactly what I needed and the quality was amazing.

Great customer service all around! We were originally greeted by a young lady up front who looked…read moreup our order and immediately got to work mixing up what we needed. Shortly after we arrived it seemed like they started getting busy because more and more people were coming in. Once that happened Brandon came up front to help out and he finished up with us by taking our payment and then loaded up our truck with our 5 gallon paint buckets which if you have ever lifted one you know is very heavy! So shout out to Brandon for going the extra mile and helping us out. If paint is needed in the future I will definitely come back!

Lou the store manager really helped me out with my HOA custom paint. He went above and beyond to…read morehelp with great customer service. Thanks Lou.

My go to paint store. Especially for hard to find products I needed some special spray paint and…read morewas running late. I called them that I was on my way and they waited for me, and I was able to get the paint and finish the job.

Excellent service and quality products! I'm in construction and work with painted and anodized…read moreextruded metal. I need touch up spray paint for my job all the time and Scott does an awesome job matching colors for me. He made me touch up paint for champagne bronze anodized material and you couldn't tell the difference when I applied it to the metal. If you are looking to support a small business this definitely one to do so.

Absolutely LOVE this home center! We came here after we couldn't find an adapter for our sprinkler…read moresystem. Guess what they had & more. We walk the aisles and found so much neat stuff from gardening to camping to tools & hardware. The prices are reasonable & quality is excellent. The staff were very friendly and welcoming from the entry to checkout. I would definitely recommend this home center for all your do it yourself wants & needs. We will be back as they do repair to our screens for the RV.

My family and friends have been loyal customers of our local hardware store. I went into foothill…read morebuilders mart in Fontana on May 25, 2026 at 1:40 pm I've been a loyal customer before foothill builders once upon a time Ace and True value but unfortunately this relationship has come to an end. I went into foothill builders mart to buy a nut and washer for my bathroom sink I noticed a employee walking up the aisle towards me I said excuse me could you please help me find this. I showed him my old nut and washer for my bathroom sink he walked me over to the appropriate location but there was several different sizes and I didn't know which size was mine I asked Tony what size is my nut and washer for my bathroom sink at that same time I asked him the phone rang he left me talking to myself and quickly picked up the phone then he proceeded to helping the person on the phone I waited for Tony he finally came back after 5 minutes no no not to help me but to continue to help the person on the phone I just stood there finally went over to Tony excuse me you were helping me first I guess another employee heard me and proceeded to help me it took the employee a minute to help me. I looked over at Tony he was still talking to the person on the phone. I spoke to manager Geo about this problem it might not seem like a big deal but to me it's all about respect and building that customer relationship. I know Foothill builders mart relies on employees respecting the customers for a brighter successful future. I do not recommend Foothill Builders Mart.

Service was great and very knowledgeable ! Helped me to my car and greeted me by name the second…read moretime i came in

Great quality paint is what the brand is known for, but the customer service provided by Luis at…read morethe Ontario-Archibald store is exceptional. He has assisted me on my four visits over the past three months offering paint finish advice and color matching. He was quick on all my past purchases including mixing paint colors and purchasing proper paint brushes and rollers. It's reassuring to get his great advice.

I had a great experience with Adrian at The Home Depot. He helped me cut pegboards down from a…read moresingle panel, which ended up saving me money and avoiding unnecessary extra purchases. What stood out most was his patience. It's not always easy to find someone who's both knowledgeable and genuinely helpful, but Adrian was both. Really appreciated the support.

Service-THERE WAS N O N E ! ! ! Selection could have been…read moreok but couldn't tell because they are up high. Unable to see everything about the product. Value - unable to tell due to NO help.