I signed my business up for a commercial LAR account. I was told that I would get 5% off of all purchases and sometimes more depending on what promotions they have at the time. 3 days later I used this account to buy 80 dollars worth of stuff and everything went fine! then I go back that weekend to buy a water heater, trim, lumber, and a bunch of other stuff probably over 1000 dollars worth of stuff for working on a rental house. When I told them at the register that I had an LAR account she looked it up and asked for my card. I told her that I did not have the card yet as its a new account and it had not come in the mail yet. She sent me to the customer service desk to ask manager to push the discount through for me. The manager informed me that without my card I could not have the discount? I told the manager that I had just gotten the account and the card had not come in the mail yet and that the last time I was in the store they had no problem giving me the discount. The manager said he could not violate store policy and that I would have to pay full price. Now don't get me wrong 5% is not much, but its the principal of the matter that was bothering me. I told the manager that if I could not have the discount I would take my business to home depot. His exact words were "good, see ya". Please also keep in mind that I had not lost my temper, gotten angry, or said anything inappropriate to deserve this. All I had said was, I don't understand why I cant have a discount when I have an account that is showing up in your computer, they just have not mailed the card. Then out of frustration I did say I would take my business elsewhere in what I felt was a polite manor. Did that justify the managers response? I dont think so. So when I left the store I called Lowe's LAR customer service. Told them to cancel my account. The card came in the mail that following Monday so I ran it through the paper shredder! The funny thing is that I left all the stuff I had shopped for at the checkout counter where i'm sure some lowe's employee spent 45 min putting back on the shelf and drove to Home depot. The water heater and many other items I purchased were a little cheaper and I ended up saving 11% buy paying full price at home depot! read more

On 4/12/15, I ordered and paid for a garage door from this Lowe's on Cleveland Crossing near where I live to be installed on my garage to replace an existing door that was rotted. Today is 5/29/15 - 6 weeks later - and I still do not have the door installed by them. I have shopped at this Lowe's for years and never had a bad experience with them until this but this is pretty bad. First, Millwork initially lost my order so it had to be completed twice; that should have been a clue for me about what was coming next. Next, they ordered the wrong door so it had to be reordered. Now I'm having to call them on a regular basis in order to keep things moving. A week ago, when I called, they said the reordered door would be in the following Wednesday. When no one contacted me, I called again today (Friday) and they said that the door came in but no one had registered it with the system so they did that for me. Supposedly someone is going to call me when the installers are ready to put the door on but I'm willing to bet I'll have to call again to get that moving at some point. All of the people I've dealt with at Lowe's always seem to be very pleasant and communicate well but things just are just not getting done in a timely manner and I'm tired of having to nag them about this. I will never ever order anything like this again from Lowe's. Maybe I'd have better luck at Home Depot; Lord knows, it couldn't be any worse. I'll update this review later when and if I ever get this door put on my garage. read more

I WILL NEVER SHOP AT LOWE'S AGAIN!! When someone comes into your home and TELLS YOU what they are going to do in your home and damages you newly remodeled floor I THINK NOT!! I felt like I was in the 1950's where women were seen and not heard!! The older delivery guy came in and told me to get the crap off the top of the fridge. I apologized and said oh my husband was supposed to do that and informed him he would have to remove the doors off of the fridge to get it out (which is why when I bought the fridge I MADE SURE THEY CALLED THE DELIVERY MANAGER AND ASKED IF THEY CAN TAKE THE DOORS OFF)! He was shaking his head no and said HE WAS GOING TO MOVE THE FURNITURE IN MY LIVING ROOM TO GET IT OUT!! Meanwhile the other guy who looked maybe a day over 18 was taking my front door off of the hinges when I rounded the corner from the kitchen (without asking) and it was a 105 to 110 heat index day! Then they rushed into my living room as I felt threatened by them I was moving my furniture to try to accommodate him to hurry up and get him out of my house! Then he started unplugging my lamps and cell phone chargers and he is standing by my table where I keep personal information and financial information and I LOST IT AND ASKED HIM WHAT THE F**K HE WAS DOING? and I looked over and he has ALREADY MOVED MY COUCH AND SCRATCHED MY HARDWOOD FLOORS!! I felt like MY PRIVACY WAS VIOLATED at that moment! I YELLED YOU SCRATCHED MY F**KING FLOOR!! Then they go outside to call their boss while I am FREAKING OUT and calling my husband!! He told me to call Lowe's which I did and the manager said he said I was cussing him out to which I told him what I said and he understood I was angry about the way things went down! I also stated that I was currently in the sun-room with my dog texting with my mother so how am I cussing at him!! I TOLD HIM I WANT THEM TO GET THE FRIDGE OUT THE NEW ONE IN AND FIRST PUT MY FRONT DOOR BACK ON SO MY AIR CONDITIONING IS NOT FLOWING OUTSIDE AND THEN GET THE HE*L OUT OF MY HOUSE!! So they finally did their job and took the doors off to take it through the hallway like they should've done to begin with!! While getting the old one out they scratch my newly remodeled floor 4 times so I call Lowe's again and complain and take pictures RIGHT IN FRONT OF THE GUY and he says I didn't do that to which I replied this is a NEW FLOOR and these scratches weren't here before you started and Lowe's was the one that did my floor on June 26, 2015! So they get the new fridge in and when they are finished they want me to sign the work order and I told him that my floor damage wasn't noted on the work order HE REPLIES OH THEY KNOW ABOUT IT! So I notated my floor damage on his work order BEFORE I SIGN IT! Then I look down and my floor is scratched 3 more times and it is gouged right in the middle of the walkway in front of the fridge! Then I try to call the store and tell them I need to talk to the manager that there is more damage that needs to be notated. They send me to a number that just rings and hangs up on you after 20 rings. They did this from 10:59 AM until 11:22 AM. I looked up the corporate number and called them to file a complaint about this store and my BAD EXPERIENCE with their delivery team! I was told someone would contact me to resolve the issue! Then I go outside and find Styrofoam all over the ground and they left the old fridge SCATTERED IN PIECES ACROSS MY DRIVEWAY BY MY GARAGE! We go into the store at 5:30 PM and speak to the ASST. MANAGER who basically called me a LIAR and flat out said his guys did nothing wrong and they won't get into trouble!! We scheduled for them to remove the fridge for FREE since no one told us when we bought the new one that we have to pay $15.00 to have the old one removed. I INFORMED HIM THAT THESE SAME 2 GUYS BETTER NOT SET FOOT ON MY PROPERTY AND THEY NEED TO SEND SOMEONE DIFFERENT TO PICK UP THE OLD FRIDGE AND THEY BETTER CALL BEFORE THEY COME!! I have had it with SERVICE MEN TREATING ME LIKE I AM A DUMB PAMPERED PRINCESS TYPE....THAT I AM NOT! I was raised by a mechanic and married an APPLIANCE REPAIR MAN who also is a MECHANIC so don't treat me like a woman who should be barefoot and in the kitchen because that IS NOT ME!! I DID NOT RECEIVE ANY APOLOGY FROM THIS COMPANY ON HOW I WAS TREATED SO THAT'S WHY I AM SHOPPING LOCAL FROM NOW ON, AT LEAST THEY ADMIT WHEN THEY ARE WRONG AND APOLOGIZE TO THE CUSTOMER! WHAT EVER HAPPENED TO THE CUSTOMER IS ALWAYS RIGHT??? ESPECIALLY IN THEIR OWN HOME!!! read more