I never ever had such bad service. My dryer was installed without the vent. Then I had to stay home a second time and they reinstalled it. I had to call a trird time because the dryer did not dry anything. I had to call back a forth time and they sent someone down and said its the dryer vent. I hired a dryer vent company and they charged me $120.05 but said the vent is 95% clean. I called again and they made an adjustment. The company that installed it was Lowes installer. I said I took off a total of 5 days from work. I only asked Lowes to pay me for the dryer vent cleaning and they refused. I ended up paying much more money and time from work than if I used another company. I will never buy anything from lowes read more

always has the best sales on tools that you'll ever need. Especially when you're buying all new tools and if you buy certain ones, you may get a free gift or choice of a tool with set item. Those are the best times to buy tools. The rewards are always good too, especially when they give out some nice free items. read more

We went to look at a refrigerator in person before purchasing one. Nikki was very nice and helpful! He showed us a few options and even looked up the old model that's in the house (that were getting rid of) to get the dimensions. When we go back to get the new frig, he will be the one we get it from. We always like shopping for our DIY supplies from Lowes. They have a good selection and good prices. read more

Ordered a pallet full of items for pickup. The ladies at the customer service desk were awesome. They had to bring my order out from the back because it was a large order, I had parked in the pickup area and a guy comes out yelling at me that I couldn't park in that area. I told him I was picking up an order and he did not care. He told me they would bring it out to the parking lot and they have others that need to use the area for pickups. What is the use of a pickup/loading area if you can't use it? The guy continued to talk about me the entire time I was loading my car. I wish I would have got this guy's name. I was parked in the pickup/loading area for no longer than 10 minutes. Want attitude for just being a customer? Visit this Lowe's. The only reason for two stars is because the lady at the customer service counter was great! If it wasn't for the one guy yelling at me, this would have been a five-star review. Do better with who you hire Lowe's read more

Service at its worst today. Asked a customer service that I needed a chain cut and they said that they would call someone to do it. Waited over 12 mins to find out why no one came only to be told they were never called. Guess customers are not a priority. read more

An elderly employee at this place told me and my friends to leave the establishment because my friend was wearing a helmet. My friend is autistic and needs that helmet in order to go outside of the house comfortably. As soon as he saw my friend, he said "take that off and leave" and then as we were walking out he told his coworkers to remember us and not let us back in. Neither me nor my friends will ever be shopping here again and will instead be redirecting our shopping to the Home Depot. read more

I walk in with three friends of mine, one of them non-verbal autistic, wearing a Knights Helmet. We walk in and immediately are told to take it off and leave, no warning or anything. This old employee then told all the other employees to 'not let us in'. read more

1 Star....So my first experience here was ordering carpet (a few years ago)...the carpet was delivered 3 different times...the first two the carpeting was too short, they left the room without the old carpeting (obviously) but still with tack strips around the perimeter for over 10 days...not the best situation. 5 star...I went back yesterday for a smaller item...the cashier couldn't read the barcode (the sticker was covered in grime) as were all of the stickers on the same item...so she said "If I can't scan it you can't pay..it's yours. Enjoy" I tried not to laugh until I got out to my car. Averaged out to 3 out of 5 stars read more

Sorry but I haven't had great experiences here. The last time I went here to look for an ego yard trimmer and spoke to 2 rude associates who evidently thought I was interrupting their conversation. Tip: either pay your people better, stop working them so hard or hire more people. This isn't the first time I had run ins with associates at this location. read more

Always reliable and constant Big Box Store. I would say customer service and employee attitude is better, more upbeat and more helpful than Home Depot. Other than employee attitude and training these store are all about the same. The level of employee in Lowe's is slightly better in the stores I've been in. read more

The worst customer service! We paid for three doors to be installed and lowes STOLE our MONEY and cancelkeljrd the installation without informing us. Do, they still have our money. We arranged to be available for the day and now we are out a considerable amount of money and incredibly inconvenienced! We have tried calling lowes to no avail! DO NOT DEAL WITH THESE PEOPLE. THE WORST CUSTOMER EXPERIENCE !!!!! Now we have to sue them to get our money refunded. read more

Last week, Frank, who was either a Lowes staff or Manager, was tremendously nice and thoughtful. He put the customer first, which will always have me refer him or people like him, to people who I know. He found what I needed regarding an older kind of lightbulb that is not is sold anymore. While he attempted real hard to find everything that I was looking for, plus immediately after me, to help another customer immediately. When I thanked him later before I left, he shook his hand not wanted to verbally be thanked. He just smiled instead. He said also, it is part of his job to help customers. Humble man, who understands professionalism. read more

My husband and I purchased a grill from Lowe's in Hillsborough on July 4th. When making the purchase we were told that The current grill we have would be removed BY THEM and b. They would install the grill and the converter for natural gas upon delivery. Our receipt says DELIVER AND INSTALL. The day of the delivery I was contacted saying the grill was damaged and they would be redelivering Friday which I do appreciate enough to give them the 1 star review. HOWEVER, when I reiterated what was told to me upon purchase about the current grill being removed the kid I spoke with said he didn't have knowledge of that. So I said yes you guys are to remove the old grill and attach the converter for the new grill gas line. I was then told no they will not do that either even though I was told it would be done and I should have a plumber do it. When I asked if they would be paying for the plumber they said no and transferred me to the store manager who basically told me too bad and to do it myself if I don't want to pay for a plumber. When I asked if there was someone above the store manager I could speak with I was given the response of "No I'm the store manager." News flash every store manager has someone above them whether it be regional manager or whomever she doesn't own the location.. Last time I checked DELIVER AND INSTALL means they will install our purchase. Don't sell grills if you don't have someone "certified" to install it. This is not my first issue with this location therefore I have since cancelled my order and Will never shop at Lowe's in Hillsborough again. read more

This is regarding window purchase and install. I thought that by going to a large store, it would be better. It was not. The window is not the window I was charged for. I ordered a Reliabilt 3900 white vinyl window. I received an unfinished wood window. I was supposed to have 3 1/2 inch white vinyl trim. I received 3 inch wood trim which was cobbled together and is already separating. The installers left mud and dirt on the wood floors, black handprints all over the window and walls and things are missing from my house. When I answered their customer satisfaction survey, I was told that someone would contact me regarding my concerns. They did not. I contacted the store who only contacted the installer. Each said the other was responsible. I tried to dispute the charge and Lowes indicated that they fixed the issue. Oh and I attempted to buy a washing machine about a year ago. They could not get the model in stock so I cancelled the order. Why do they keep sending me warranty offers for something I did not purchase? Stay far away. read more

Lowe's Home Improvement - 3 inch wood trim. - Hardware Stores Near Me - Hillsborough, New Jersey

Lazy, incompetent employees. Waited for 10+ minutes for someone to show up to the appliance department, who then proceeded to sell us the wrong accessories. It's obvious no one cares about customer service. read more

Lowes and HD are my new best friends. I stopped in on the way back home from Comcast and the entire shopping complex looks relatively new. You will encounter the normal inability to find someone when you need them. Luckily I knew exactly what I wanted and left (using self checkout). Their prices seem are even with HD. I prefer HD though. read more

Hate the new website! Confusing. Hard to find simply shop link. Frustrating and leads me to Home Depot

If I could give less than one star I would. People here are MEAN. We have had COUNTLESS issues with services here. Most recently they sent custom blinds to the wrong house, luckily the person was kind enough to bring them to us. But we called to schedule installation which we paid for. Every time we call they misunderstand what we need. They have RE ORDERED the blinds twice and promised more than 4 calls back. Every time we call they say the person who can help is busy they'll call in 10-15 and we never hear from anyone again. We just want our blinds installed so I can never ever go back there again. This may take months at this rate. Worst place.I've been to. The store manager clearly couldn't care less along with every employee read more

Went there yesterday and was distressed to find several of the staff were not wearing masks. Not a good idea when you are dealing with customers. Lowe's official policy is staff is supposed to wear masks to protect the customers and themselves. Where are the managers who should be enforcing this? Another Lowe's in the area has at least three confirmed Covid cases. read more

I was in the store on multiple occasions for an installation project and noticed that MANY OF THE EMPLOYEES had their MASKS UNDERNEATH their noses!!!! Of the 6 employees I interacted with on multiple occasions, 4 of them wore their masks below nose, or even below mouth on occasions! This is absolutely unacceptable!!!! Otherwise, the customer service is excellent! Let's just practice safety during the pandemic. read more

No consideration for disability in the Homestead Fl. store. Only 2 disability carts and they are both broken for over a couple of months. Management said to me they have bigger and more important problems in this store than these carts. Only 2 Cashiers on a Sunday afternoon full of customers... So disappointed to see that our only Lowe's in town has such poor costumer service and poor management....We won't be shopping at Lowe's again anytime soon ...thank you read more

I wish I could remember the names of the nice saleswomen who helped me with a purchase today and gave a nice discount. It was the only item left and looked like it had been used and returned. Turned out to be a good working product that helps us a lot. This location is also neat and orderly. Will return. read more

Lowe's is definitely lacking in customer service. I try to get a customer service rep for the plumbing section to no avail. Most of the time most of the associates are talking to each other and don't want to help. read more

Our refrigerator went today, so tonight we headed up to Lowes. We decided on a refrigerator but no one was around for service. I went up to customer service and Karen was amazing. She tried to get someone to help us. Turns out the man we needed was at dinner. That didn't stop Karen she continued until she found someone to help us. The appliance sales person, Giovani returned at that point. He was very knowledgeable and answered all our questions. After having a tough day and unexpected expense, Karen, Frank, and Giovani had us smiling again. read more

I wish that I could rate this location LOWER THAN ONE STAR. In late 2008, I contracted with Lowes in Hillsborough to complete a moderate bathroom renovation - laying new ceramic tile and installing a new vanity top. At Lowes' suggestion, I paid $70 extra for a "detail" for each project - on-site visits by the sub-contractors that would perform the work to ensure the services in the contract included all the work required - and $50 for delivery charges - as the store did not have enough of the selected ceramic tiles in stock to complete the job. Several days after my purchase, the tiles arrived at the store and Lowe's called to schedule the delivery. The following day, I took the day off of work to await the delivery. When the ceramic tiles were delivered by Lowe's -- it turned out that 2 of the 8 boxes of tile delivered were the wrong color. I called Lowe's to complain. The rep I spoke with found the correct boxes of tiles at the store and offered to schedule another delivery on another day or to exchange them at the store. As I couldn't take another day off of work to await a 2nd delivery, I loaded the 2 boxes of tiles in my car and drove back to Lowes. When I arrived at the store, I went to the service desk with the wrong tiles and my receipt and explained the situation. At first, the customer service rep refused to exchange the tiles - as these tiles were not listed on the receipt. I clarified that, the 2 boxes of tiles I was trying to return were not on the receipt - because the receipt had the RIGHT tiles and Lowes had delivered the WRONG tiles. He said, "Well, I can't refund something you haven't bought." I tried to explain the situation to him again, but he was adamant that he couldn't refund my money because the tiles weren't listed on my receipt. I asked to speak to the manager who quickly handled the exchange without incident. I asked him whether I could receive a credit for the delivery charge since I'd wound up making the trip to Lowes to return the tiles due to their error. He said he couldn't do that, because Lowe' had delivered tiles - regardless of the fact that they were the WRONG tiles. As for the ceramic tile installation, I specifically requested the quote to include demolition and removal of the existing tiles, which had several cracked tiles. Lowes charged me an additional amount for ripping out and removing the old tile. On the day of the installation, the sub-contractor arrived (90 minutes late) and began their work. After two hours, the installers took a break for lunch. I took a look in the bathroom and noticed they had been laying the new tile on top of the old tile. The installers told me they could not rip out the old tile because the floor underneath was 'mud-backed' not 'wood-backed' as they thought when they came out for the estimate -- and if I had an issue I should speak with Lowes. I called Lowes to complain - but I was told, "Sometimes installers have to change the scope of work when they start the installation." I reminded them they had charged me extra for the demolition and removal. Lowes said they'd speak with the installers and get back to me. Several days later, I still hadn't heard from Lowes, so I called again and spoke with the "Installation Manager" and the Store Manager. Again, I was told that "Sometimes the installers have to change the scope of work when they start the installation," and there was nothing more Lowes could do. The Installation Manager suggested that, if I had any further issues, I could discuss it with Lowes Corporate Office when I complete my post-project survey. Finally, the day of the vanity installation arrived.. When the installer arrived, he informed me he wouldn't install the new vanity until I removed the mirror attached to the wall above the old vanity -- although the mirror was firmly attached to the wall. Again, I'd paid extra for the installer to come out and prepare the estimate on-site, but removing the mirror wasn't discussed until the day of the installation. Lowes refused to intercede - Lowes blamed the installer and the installer blamed Lowes. The installer recommended All County Mirror & Glass who quoted me ~$600! to remove the mirror (almost as much as the labor to have the vanity installed) and told me I'd have to wait a week for an appointment. Another vacation day wasted, thanks to Lowes. Eventually, I found a local glass specialist who removed, stored, and re-installed the mirror for $200. Throughout the process, it felt as if neither Lowes nor I had control over the installers. Whenever I complained to Lowes, complaints fell on deaf ears - once they had my $8000 in-hand, they did the bare minimum required to complete the projects. No one has responded to my emails to Lowes Corporate and no one ever contacted me for a post-project survey. I'll NEVER contract this type of work with Lowes again.. read more

Todsy, I didn't care much for a customer service department staff. One of them impolitely ordered me to go an Aisle without even "please, go." She just said, "go." She also initially said, the staff or manager whom you need in the Dpt that you need, just left, so sorry, I can't help you. I then reminded her that she could ask for other staff or mgmt in her store who maybe trained in more than one department, to help me as I drove a distance to the staff. Only after this request, did she then call for other mgmt help. Her request did not even send anyone to meet me. Only when I asked a second customer service department staff, then this staff finally found a manager to help me. read more

Purchased a thousand dollar refrigerator to be delivered, and the delivered company missed three scheduled delivery dates. I stopped calling the delivery company and called the store. First they told me they did not have the fridge, it was not in stock, then told me that the delivery had not been approved by manager yet. They have no idea what they're doing, and tell you anything to get you off the phone. Avoid the store at all costs. There are completely incompetent, don't care, and frankly the store is probably going to close soon. read more

Liars and thieves. Bought an appliance Sept 8 and promised delivery 9/11. NO show NO call. Repeated failures 5 times by them. Now the web site says delivered yesterday.. PURE unadulterated Horse manure. Still waiting and cant get an answer and no replies from anyone. Store manager does not call back and passes the buck same all the way up to the CEO Marvin Ellison. NEVER do business and expect a good result. Lawsuit is about to be filed. These people are the Taliban of home improvement stores, cant help but hate them read more

We generally go to this Lowe's because it's it as packed and the variety is pretty good. Well, I came in one day to order a grill using GC's I received from work. A gentleman in that department assisted me in confirming it's availability and helped me with getting the order situated and in the system ready for check out at any register. My husband and I looked around a bit more and then decided we were ready to check out. I went to one register and told her my order was put into the system. As a courtesy, before she processed it, I let the woman know I had multiple GC's to use. She informed me she couldn't help me bc her shift ended and she needed to close her register. She directed me to another line, in which I informed the other woman of the same need to use multiple GC's. She then told me she can't help me bc it would take her too long to do the transaction and then directed me to Customer Service. I was annoyed at this point bc no one was behind me in line. THANKFULLY, the woman at Customer Service there told me 'no problem' and proceeded to handle my transaction..::which took her 3-4 minutes. Disappointed that the other women essentially cast me aside because it was too much work at that moment. 5 stars to the gentleman and CS person. 1 Star for the women that didn't want to help. read more

I bought laminated flooring from Lowes about 5 years ago. It was initially installed poorly and we called Lowes and a repairman came out within a few days and repaired the problem. Now, there are 3 areas of the floor where some pieces are separating slightly and I needed someone from Lowes Installation to come take a look and repair the problem. At first I went bacvk to Lowes in Hillsborough where I bought the floor and showed an associate a picture of the problem. He seemed like he had something better to do. He gave me the # of Installation Svcs and I called there. They told me that they had no record of my purchase. New system and only goes back 2 years. I did not have my personal record and still don't. That will take some doing to find it. I will do so but you'd think there'd be some record at Lowes. They recommended I go back to Lowes where I started. Instead, I called and asked for the Store Manager. They gave me an Assistant Manager, whom I will not name here, who took my info, told me he'd check with the home office to see if they had a record of my purchase and get back to me in a few days. He took my cell # and asked for an additional #. I gave him my wife's cell. I assume that the warranty has probably expired and I am willing to pay for the repair. To date, a few days is now about a week and still no contact from Lowes. This is NOT the way to run a business. Sorry. I have more work to be done in my home and will not be calling Lowes. Very upset and disappointed. read more

I purchased kitchen cabinets here and the kitchen designer made mistakes in the design time and again and did not admit mistakes. What was worse the manager did nothing but make it worse, I never set foot in this store and tell everyone I know to avoid the atrocious lack of customer service. Lowes does not stand behind their service and do not care about their customers. read more

It has a great selection, and the best part is you can grab the product right away. but if you can wait a few days, online shopping gets better prices for vast majority of products here. I tried online order and pickup here a few times. The overall process was probably well designed, but execution is not great because each time it took a very long time to actually pickup the stuff, like longer than if I walked to the aisle and grabbed the products myself. I'm sure it's meant to be walk in and out, but at least the few times I tried it, not quite there. read more

I recently purchased a few special order doors that I didn't notice were defective until after installing. I called the Hillsborough store, spoke with Mark from the Millwork Department and he quickly authorized the return of the doors and offered me a discount on replacement doors for my inconvenience. When I arrived at the store, the cashier was aware of the situation and promptly processed the return without question. I couldn't ask for better service. read more

The only reason I go to Lowe's is the convenience in needing something last minute instead driving another 15 minutes to Home Depot. Unfortunately, this Lowe's has no one who knows anything. There was a time when they had knowledgeable people in the departments. You need white paint in eggshell, the can is marked as a base, does anyone know if this is ok to use? After 3 people, yes. You need to grout the shower tiles, good luck finding anyone who knows anything than to read the container. I called the 800 number to find to be on the safe side. Cashiers are either chatting or rude. The only good thing is using the self serve check out, but heaven forbid there is an error on the bar code. All I can offer is to plan, plan and plan some more so you don't have to enter this store. read more

I cannot say enough about my local Lowe's store in Hillsboro. Yes. sometimes they are busy and it may take a minute to find someone to help you, but once you get your hands on someone they go out of their way to make sure you have what you need and understand how to use it. I believe that the quality control of the store is great. There's always somebody walking around straightening up and taking damage Products off of the shelves making it easier place to shop. My favorite spot is the oops paint Shelf. Somebody's mistake has always been my fortune. read more

This location seems to have gone downhill, the customer service representatives are extremely rude and could care less, we were waiting to ask a question and 3 employees were standing behind the registers gossiping away totally oblivious of us and a few other customers. We were about to make a major purchase but decided to go to HD and give them our money. It's a shame. read more

Went to buy a stove. First while I am still trying to select a model the salesman starts in with trying to sell me a protection plan. Even after I told him I was not interested and what a rip off those plans are he kept on and on. My wife was surprised I hadn't left at that point and gone elsewhere. Then when we actually pick out a stove he tells me "it's the law you must buy the $30 hose to hook it up." I quizzed him on this and he insisted it is a law. So, I said please get me the store manager I would like to speak to him about this "law." Well, suddenly he agreed to write up the order without my buying a $30 hose. When it came time to arrange delivery, the store called me and we agreed on a day. They said the delivery company will call the night before to give me a 2 hour window. I don't care if it is a separate company that does the actual delivery, they contract those people so they are responsible for them. Well, the delivery company never called. So, I called the store that morning. After much hemming and hawing, placing on hold etc they finally said between 3 and 5pm. So, based on that info I disconnected my stove to be ready for when the new one arrived. About 3:30 and I still hadn't heard from the delivery company, I started to get nervous that it was even on a truck. So, I called the store and again after much hemming, hawing and placing on hold, they put me directly to the delivery company. They stated the driver would be at my house in half an hour. Well, an hour and a half goes by and still no stove. Now it's getting near time to cook dinner but as previously mentioned, I had already disconnected my old stove. I start calling the store again. They say they will get back to me. They don't. I call again in another half hour and got hung up on this time. So, I call back. Now they suddenly claim they can't connect me to the delivery company even though they had done so previously. They do give me the delivery company phone number so I can call myself. The company says they have no idea where there driver is and he's not answering the phone. At this point I send my wife out for KFC since I have no working stove. Anyway, 3 HOURS after my original promise of "30 minutes" the truck shows up. Driver has no explanation. To top everything off, as the two guys are taking the stove off the truck, they drop it. They had cut the bottom off the box and the stove fell right out the bottom as they are getting it down from the truck rather than using the lift gate. Luckily there was enough padding that there is no apparent damage. I would have given zero stars but apparently that's not an option. read more

Love this store, every time ai enter this store feel like a child in a toy store :-).

If you are purchasing blinds, go somewhere else for experienced assistance or suffer long time in receiving assistance from the store. I paid $35 for blind measurement; however here is the funny part; I'm ready to spend 3-5K on window blinds but the store is incompetent in managing an order entry without 1-2 folks who can place it but work in flooring now so that's their excuse not to assist. Over 10+ trips to the store,hours waiting for assistance, no manager, no experienced person to take a simple order for window blinds. I called for the store manager, no return calls. read more

Worst customer service ever. Would not return a 40.00 item without a receipt. My advice is go somewhere else!!