Nothing exceptional with this Lowe's, I remember when they first opened and they had a lot of cool stuff and made it felt exciting to go, I think the hype slowed down and maybe the service as well. Sometimes I don't feel as comfortable when I go, but I don't necessarily need to. I just need to get my stuff and go on about my day. I just don't want to feel like I am a burden to those people, and sometimes I feel that way. Not all the time, just sometimes. It's a big parking lot, never gets full and I never feel like I'm crowded when I'm there, you typically have what I need and it's a very much of a transaction. Glad to have one in the local area read more

Spent $10,000 on quartz countertops for my small kitchen. The installers showed up at 7:15pm and were there until 11:15pm. I was left with damaged exposed drywall, electrical plugs hanging out, and several seams that should have been solid pieces. The only response I got from the contractor, Stone Systems, was to let Lowe's know and they might reimburse me for repairs. I have emailed and called several times with no response at all. Absolutely no concern on their part. read more

I went to the store today to buy wood. Unbelievably, their saw was out of order, so they were not able to cut the wood that I needed. How can a home improvement store not have the ability to cut wood to length? (There was no "manual" saws available either.). When I asked about the saw, I was told that it's been out of order and the person just laughed. My wife had to use the restroom, and it was nasty. The last time that we went a couple of weeks ago, there were no cashiers to check folks out. The line for self-checkout was LONG! I was told by one of the workers that they were allowed to work only a few cashiers. Imagine a store that sells products and yet makes it extremely difficult to actually pay for the products that you buy! I do not plan to return. read more

I'm making this review for a relative, but I was present when this purchase was made, a month ago. Delivery was to happen today but no call from Lowe's. We called to find out why no call for delivery only to find out that purchase was cancelled due to no longer being in stock and no back order. WHAT ??? Shouldn't they have known on date ordered. Shouldn't they have informed prior to us calling them. Store blamed it on warehouse/delivery. Personally I would never make a purchase from them. read more

Were not helpful at all when trying to make a return, got shuffled around between returns and paint when I was just trying to make a simple exchange for a bad paint can. Avoid this place and go elsewhere. read more

I have been greatly disappointed by the customer service with this Lowes location... My family and I purchased a brand new LG fridge from this Lowe's last spring. Approximately 7 months later, we were away for the week and the fridge malfunctioned and got stuck in "defrost" mode, where it proceeded to COOK all of our food. We returned home to a house that smelled of rotten meat, which was truly unbearable. We've spent weeks trying to clean the fridge and remove the smell without success. All of our food tastes of this rotten smell, and even the water from the dispenser tastes of rotten meat. An LG tech came out to tell us the fridge malfunctioned and switched into defrost mode, confirming this has occurred before with other LG models. Given the fridge is now in cooling mode, they refuse to replace our fridge that we are unable to use because of the rancid smell and taste. Lowes has been completely unhelpful as they state LG covers the first year warranty, even though they were the ones to sell us this refrigerator that malfunctioned. Now my family's only option is to buy a brand new fridge. I encourage you not to do business with this location, and I encourage you against purchasing an LG fridge. read more

Call Gino if you need help setting up flooring installation. He knows his stuff, and is very nice to work with! We'll update our review once their subcontractor has completed the installation. UPDATE: Made this 5 stars, because we are very happy with the results! The price came in almost exactly as expected, and the work is flawless. read more

Greg in appliances was very helpful and very patient!! We appreciate him explaining the difference in models and brands.

I purchased a set of Christmas lights from the Lowes store in Holly Springs NC that failed after 2 days. I went to the store to return them and was told by store manager that they do not take back Christmas items after the Holiday. So, I asked for a store credit and was informed again they do not take the returns. I asked to see where this is stated and was read and pointed from the small sign by the manager as I was a small child. Very rude customer service. I also had a different situation in the appliance department a couple years ago when I was trying to buy a washer. The sales associate was talking to me about a washer and just walked away to eat a meal behind the counter. Never came back to ask if I would like to purchase the washer. This store has associates that just do not care about customer service. I did purchase a washer from the Cary NC store and the associate was very helpful. read more

It's so exciting to have a Lowe's in Holly Springs now, we no longer have to drive all the way to Cary or Apex. The store itself is huge and it will hopefully take care of our home improvement needs in the future. read more

10/10 for Joel! Super nice and helpful, and does things fast and good! Store should give him a raise.

have been to this store multiple times to buy wood and they never have prices on their wood. It took 30 minutes to find a worker and when we did it took another 30 minutes for them to find a price for the wood. came back the following week, same exact thing happened. they are completely under staffed. we asked to talk to management and they weren't able to find the manager. horrible service. read more

Don't order any appliances for delivery, or home services such as windows. Absolutely horrific back to back experiences. They lost my dishwasher, and claimed I had received it multiple times. Months and months later after nonstop calls and emails, they admitted they were wrong. Still no dishwasher though! Ordered new windows for my home. Paid in full, up front as they demanded. That was nearly two YEARS ago. The job still isn't finished. Go anywhere else for your needs. I wouldn't deal with them again for free. read more

Disappointed with inconsistent customer service in the garden department 11/5/23. I was told by two employees I could purchase a display/floor model. A third employee decided to interfere instead of continuing with blowing leaves etc in garden center. All of a sudden I can no longer make the purchase. Is consistency too much to expect? read more

So excited to have this store open in the area. Came in on opening day, looking for a specific color of paint which was sold out or back ordered at other businesses and this store had it. Staff was welcoming and store was nicely stocked. read more

We purchased a new Frigidaire fridge during the Memorial Day sale. They promptly delivered the fridge. The fridge is broken and does not get cold at all. I called the store several times. Someone would pick up the phone immediately put me on hold (I could hear hold music) then would pick up 5 minutes later and hang up. After failed attempts at the store level, I called the 1-800 number. I spoke with someone that took my information and said I can expect a call back in 24-48 hours. Not a new fridge, or a repair person, just a phone call. I went into the store and was told by Sarah the Assistant Manager that they are at the mercy of the warehouse and there may or may not be a replacement available and it could be up to 2 weeks until I get one. There were lots of shoulder shrugs and could care less attitude. They clearly are just sales people. Customer service is non existent. read more

Great, friendly customer service. Been there multiple times and had fantastic experiences with folks in the paint, garden, and plumbing areas. Store is clean and organized. read more

I walked into Lowe's with my family at 7:30pm tonight to purchase a new refrigerator. We identified it and waited patiently while other customers were ahead of us. When it was our turn the sales associate (Raphael) seemed completely annoyed and said he could help us if it was quick. After the refrigerator we liked was out of stock we gave him two more to try, we were determined to buy a refrigerator that night. After we gave him the new numbers he literally got on a forklift and started to move pallets. After 10 minutes of waiting (and another colleague apologizing on his behalf for standing us up) we left and he didn't seem bothered. Things are hard right now for everyone for this employee wasn't interested in us as customer and could have told us if he wasn't able to help. Good luck Lowe's while he is servicing your customers in the appliance section! read more