Within moments of entering the store, I'm always asked by friendly, knowledgeable employees, "Can I…read morehelp you find anything?" If I have a specific need, I'm in and out within five minutes. If I'm just browsing, they direct me to the correct aisle so I don't have to wander aimlessly like in Lowes or Home Depot. And if a oroduct is $1-1.50 more than the big boxes, how much is your time worth? No one at HD or Lowes will ask YOU if they can help you find something, you have to reach out to them. Ace provides ol' fashioned customer service. You guys rock! No way you should be listed as only three stars! A couple of negative-nellys wrote reviews 8, 10, even 12 years ago, don't let that drag your reputation down. Five Stars all-day!

Bid thanks to Dan Hayes at Ace Hardware in Holly Springs. Great service and quick replies for…read moreanswers makes for returning to this friendly atmosphere. I would highly recommend this Ace Hardware store! Eric Holly Springs

Nothing exceptional with this Lowe's, I remember when they first opened and they had a lot of cool…read morestuff and made it felt exciting to go, I think the hype slowed down and maybe the service as well. Sometimes I don't feel as comfortable when I go, but I don't necessarily need to. I just need to get my stuff and go on about my day. I just don't want to feel like I am a burden to those people, and sometimes I feel that way. Not all the time, just sometimes. It's a big parking lot, never gets full and I never feel like I'm crowded when I'm there, you typically have what I need and it's a very much of a transaction. Glad to have one in the local area

Spent $10,000 on quartz countertops for my small kitchen. The installers showed up at 7:15pm and…read morewere there until 11:15pm. I was left with damaged exposed drywall, electrical plugs hanging out, and several seams that should have been solid pieces. The only response I got from the contractor, Stone Systems, was to let Lowe's know and they might reimburse me for repairs. I have emailed and called several times with no response at all. Absolutely no concern on their part.

Great store and great folks. I purchased 120 gallon LP gas tank and supplies. Great experience.read more

Great family owned business, hardware store, repair shop for screens, glass, gas logs, Wilmington…read moregrills, gardening, you name it. Metal roofing, racing gas

I'm a homeowner with little plumbing experience. The guys at the front counter went out of their…read moreway to understand my issue and then provided a solution that even a "clueless homeowner" could understand. Very highly recommended.

Based on the reviews, I came out here from Knightdale as people mentioned how helpful they were…read more Unfortunately, I had a completely different experience when I entered counter sales. There were at least 4 workers behind the counter. Yet, no one asked me if I needed any assistance. I was in there for about 10 minutes looking at faucets and then I left. There were 2 workers at the counter while I was leaving. Still nothing. Not a "did you find what you looking for", not a "have a good day", nothing. I was quite disappointed in the experience and wouldn't recommend coming here due to the poor customer service and limited showing of faucets.

Buyer beware - OHDC of Raleigh willingly sends defective parts, and the home owner has to catch the…read morequality issues. We built in Wexford Reserve. We had several significant quality challenges with OHDC of Raleigh: 1. Wrong garage door ordered, and installed anyway - despite writing exactly what we wanted and included a pic in email.  2.  Defective doors: Both doors had multiple concave areas. We were told by OHDC it was a manufacturer issue and a lot of customers "don't mind it". We're including pictures because it wasn't just one panel. We are at a loss to know how a professional installer can look at those garage doors and think they were acceptable. Additionally, these defective panels were a different color on the interior garage side.  When we asked why they were a different color - response was - "oh that's just dirt, they were probably sitting in the warehouse for a while". 3. Glass: Some of the glass was installed backwards, so the tinting was different. Again, not identified on installation or on later visits. We had to point it out. 4.  Seal: A broken seal, or some type of oil (what we were told) - could be seen between several panes of glass.  Again, it was explained to be a manufacture defect, but they were installed anyway. Again, no one checking for quality issues. 5. Door frame: The garage door opening was built too large, and installers had to use four seal trim pieces on one side, and two on the other side of both doors. However when these four pieces were cut, every single one of them was a different length, and none of them sealed with the concrete. One seal was more than an inch high off the concrete. As a result, large amounts of water flowed into our garage causing staining of the baseboard and sheet rock, damp odor, and possibly mold exposure within the wall. We have a video of water flowing into the garage. They never told us the initial deployment was a temporary fix that was supposed to be corrected later. This was never done until we caught it after heavy rains. Conclusion: We are extremely disappointed none of these problems were identified at time of installation. We had to find the problems, which meant multiple trips to our property to coordinate, as well as potential for damage long term. OHDC has employees that are incompetent, don't care, and think customers are too stupid to catch defects. Pictures we've included tell the nightmare story. Buyer beware.

Yesterday I had two springs replaced on my 18 ft door after one was broken the day. The technician…read morewas capable and professional but the charges was insanely high, $729 for two springs, a few rollers, and 90min of labor. Insanely expensive as compared to prices paid ($200-$300) by colleagues of mine who had similar repairs in the Raleigh area. My advice is to consider alternatives to this company or negotiate better prices. I regret not having done so.

I searched 100 miles of Raleigh for a place to work with me for 2 Patio Doors. They were a…read moredistributor of the brand I wanted and once I found a local contractor I ordered from Rustic. After talking to -4 to 5 other building supply houses I found Rustic was more courteous, patient, cost effective and provided the followup, order status as needed. The sales person kept me posted weekly on order status and when distributor sent wrong door handles it was corrected quickly. Even the delivery was great and the TWO man crew placed the two sets in my garage. Well worth the 40 mile trip to purchase from them. Plus it's got that long gone old hardware type of store feeling that is missing. I won't even look at the other supply yards in Raleigh for material anymore.

From the owner: At Rustic Building Supply, we’re a fourth-generation family-owned building supply company proudly…read moreserving Louisburg and the surrounding area. Building is in our blood, and we’re committed to providing quality materials, honest advice, and personal service you won’t find at big-box stores. Whether you’re a contractor, builder, or homeowner, you’ll find trusted brands in lumber, roofing, siding, brick, hardware, and more, carefully selected for lasting performance in local conditions. Our team knows your name, your project, and how to help you finish strong. Rustic Building Supply combines experience, family tradition, and dependable service to help you build something that lasts for generations.