This Lowe's always seems like a hardware store that is somehow dealing with depression and low self esteem. There are some very friendly good people there, but trying to find the tool or part needed frequently ends in going someplace else. We are in the middle of remodeling a home, so our visits are frequent and many times we aren't exactly sure what to get. And there are some great equally helpless staff to point us to the wrong solution. There are things the Lowe's has. Craftsman tools and some parts, for instance. And there are things they don't, like the proper wide replacement bracket for a Harbor Breeze ceiling fan that probably was purchased there. It's like a darker version of HD. Literally, it feels darker and less friendly, as odd as that sounds. The comparison applies to the staff as well, where the guy in the plumbing isle at Lowe's can lethargically point you in general to the location of some of the parts, the guy in the plumbing isle at HD can brightly describe exactly how to solve your problem backed by 40 years of master plumbing experience he recently retired from. Sure, we frequent Lowe's. It's conveniently located. And in general, a 2x4 is a 2x4, and a dry wall screw is a dry wall screw. read more

I am happy with the light fixture I purchased, but the experience in the store could have been better. I recently had ankle fusion surgery so I am re-learning how to walk, meaning I have to use a walker and can't walk long distance yet. Upon arriving, there were no motorized carts available. We entered right by the customer service desk, so I stopped and asked about them in case they were located at a different entrance. Mind you, I have a giant orthopedic boot & walker, but the woman still looked at me like I was a lazy POS & said "we only have one so someone must have it," then rolled her eyes and turned away from us. I started the long-for-me walk to the lighting section and had to stop part way to rest. Fortunately, some other customer had seen fit to open up a package of folding chairs nearby, so I was able to sit down for a few minutes and rest. At this point a nice young lady who worked there came by and asked if I needed help, and I explained the motorized cart situation. She was aghast and said she would go find it. She recruited a young man to help, and they found it out in the parking lot. The young man drove the cart to me and things went fine from the there. read more

1st and formost I'm forever gratef3for getting a working dryer finally. I spoke with a gentleman named Th9mas in cabinets and he answered all my questions in regards to appliances. From start to finish the experience was amazing. All questions answered. They wiped all doubtsi may have had based off previous experience. From order to delivery nothing but top notch. Delivery team introduced himself, he had questions. He executed the plan and now for tye 1st time months i have a working dryer. So grateful. read more

Just an update. After explaining our situation, in a Tweet on the Twitter, I was approached by Lowe's Cares. I suspect it's a little like Comcast Cares. I was directed to a rant and rave page, where I typed in my Yelp review. Within an hour, we got a call from the store manager. He set up the date (yesterday) and assured us we'd get the right refrigerator. He took 10% off. They were to call, give us a 2 hour window as we have doggies that need to be persuaded into a room with the door closed. They were supposed to photograph the woodwork damage and take pictures, sand it and fix it. They called yesterday at 12:15. They showed up at around 3ish. We had already put the food back into the coolers again. They told us the refrigerator we received was a test refrigerator, never meant to be sold in the first place to anyone. They rolled their eyes at the woodwork damage, and finally got the test refrigerator out of the house. They installed the new refrigerator, glanced at the woodwork scratch with an eyeroll and left. By now, I'm tired of Lowes and Sears and refrigerators and inadequacy. As a customer, I've been finished with Sears for awhile. As a customer of Lowe's, it'll be a long time before I go into Independence Lowes. But I really need to ask them why they didn't sand and fix the scratch like the manager insisted they would be doing. read more

If I could give 0 stars I would! The return policy is terrible. The customer service department is like trying to put an crack eggshell back together. They make up their own rules as if there aren't other Lowe's stores in America that don't go by their made up rules. The supervisor will yell at you and tell you they don't care what the receipt says they won't help you. I will NOT shop at this location ever again! I will drive 30 minutes away to Home Depot before I ever go back to giving any Lowe's my money all because of this one incident. read more

Went to Lowes today to look for a replacement for my riding mower, Not a single person was in the lawn mower area.. Not one, So I waited a good 10 mins sitting on and off the various mowers and no one still showed up. I pressed the help button there at the register in that area and 10 mins later.. Still no one and I simply walked out. Headed down to see what Home Depot had to offer. Shameful customer service or well lack of ANY customer service ! read more

Trying to find a replacement for a storm door latch and seeing on line that Lowes carried the brand I needed, I went to the Sterling store. The item I needed was not in stock. Customer Service was a joke since the most help I got was " I don't know". I asked the clerk and the manager If I could speak to the person that orders the restocking items and "I don't know " again popped up. I asked if there was any way I could order the latch I needed ; same response. Unbelievable and left me totally lost. I had no choice but to leave. I have shopped at that store since the day it opened. Not any more. read more

The majority of the customer service was pretty lacking, I talked to 3 people and barely got any help. I bought something that was marked at $22 and it rung up as $35 but Ashley helped me with everything, fixed all of my problems. So it wasn't the best time but Ashley we y above and beyond for me. read more

Horrible customer service!! Go to another location or Home Depot!!! I had to ask 4 times and wait 45 minutes before someone came to help me in the power tools isle and I saw useless employees talking to each other or using phones rather than helping customers! If u value ur time at all than go to another location or Home Depot for gods sake read more

My sister and I went there yesterday and the employees were so nice and informative. We appreciated everyone so much, they even saved us money. I do plan on going back. read more

went to the store located on Blue ridge, Indep, Mo. Needed a new refrigerator since mines was on its last leg, not keeping food cold. Worked with a man name Jerome Haywood, who seemed nice and helpful, until you have a problem. Then when talking to him on the phone, I asked his name and he lied and said Jay. I knew it was Jerome because he has a different voice that is clearly easy to recognized. Here is the problem, the refrigerator was delivered on Monday. The men took it out of the box and it had several dents, so he asked us to look at it before they actually took it off the truck. We declined to accept. They took it back to the store. I called and spoke with Jerome and he told me his name was Jay, I guess he didn't care about good customer service since he already made the sale and getting commission on it. . called back got Wallace I was told that they would look in the warehouse to see if they had another one of the same model that we selected. Wallace called us back and said they had another one and would make sure it went out for delivery on Thursday. We waited around the house all day, finally at 5:25pm call the store to see what happened. Wallace said the delivery men came out at 2:05pm and took a picture of the house. Why would someone come to your house and do not ring the doorbell. This is not making sense to me. Wallace is trying to be helpful blamed it on the delivery co. Still no refrigerator now old refrigerator went out and food is spoiled. I will never use them ever again read more

My biggest problem with Lowe's is the service. You can never easily just find someone to help you, you have to searched the store to find someone. The prices are comparable to Home Depot so I can only rate this based on service and it was slow and poor. read more

Seriously the WORST EXPERIENCE in customer service I've ever been a part of it. After 4 days of dealing with lost orders and dinged appliances I left a bad review on their Facebook page. SUDDENLY someone cared. Unfortunately, when she contacted me she was only concerned about how they would be paid for the two items we did keep. NO offers for rectifying and hadn't even spoken with staff regarding the situation. When I explained I still had over $2000 in charges on my Discover card she didn't seem bothered by me having been charged for items I didn't have or keep. STAY AWAY FROM THIS LOCATION. read more

We ordered a Christmas tree two days ago online for pick up here. Today we called because we never received an email or anything saying that our order was ready for pickup. We got hung up on the first time we called. The second time someone was supposed to be checking on the order but she never came back to the phone so a man eventually picked up. We told him what we needed, gave the order number, the item number etc and we were told the order was cancelled because the item was found to not be in stock...today, two days after we ordered. The guy was very apologetic but we were obviously not happy. My husband went to the store right after to see what trees they did have left and guess what? He found the tree we had ordered! This store has THE WORST customer service. The last time we went in, no one would come help us with appliances and two managers were sitting (one in a chair and one on a counter/desk) just talking and bullshitting. There were other people waiting before us for help as well. I guess it will be worth driving a little farther to go to the independence location from here on out. read more

In search of a new rug. Jeff, a department manager from a different area in the store, came to help us. We found a rug that was mismarked. He stayed with us and worked every angle to get the right pricing code. Enlisted the help of another manager to search. They landed on $50 for this rug, when other rugs same pattern slightly larger were $198. Heck of a deal! They were friendly and very helpful. read more

Friendly people always willing to help. I do not go here to get paint, even though the Valspar signature which i have used is very good, but the paint department has not been the same since Jerome left. Appliances, plumbing, doors and electrical are staffed by people like Richard, Julie, Don and John who know what they are doing. read more

We recently ordered carpet from Lowe's on 4/1. We were told by more than one employee that getting the carpet laid prior to 4/19 would not be a problem. The carpet is in and at the warehouse and their installers called and told us they are not available until the 24th. This carpet is for all three of our bedrooms. We have already pulled up the old carpet and moved the furniture so could paint in anticipation of having the carpet down before our Easter holiday company arrives. The painting is done and now we have to move the furniture back onto the uncarpeted floors so we can accommodation our dinner guests for Easter dinner. In addition, we will incur the expense of putting our out of town guests in a hotel because we do not have a place for them sleep. Had we known this, we would have postponed our purchase in order to avoid this chaos! Lowe's gets a grae of D- from us! read more

They are the worst company I have ever dealt with. The store manager Ryan(ryan.l.boman-2@store.lowes.com) has no clue about making sure his clients are taken-care of. The delivery service is always 2 weeks behind with nothing but excuses. I have plenty of communication to prove my dealings. I always have in rehab over 200+ houses and selling 40+ a month in 2 cities. I have taken all my business to Menards who was more than willing to beat all Lowes pricing and offer better services. read more

Terrible place. Never interrupt two employees talking about personal stuff to ask them a question. They will treat you like shit. Plus they don't even know what the product is. Lowes will hire anybody...I mean anyyyyybodyyyyyy. Need a job, go there. You're hired. read more

Jeremy in Lumber and Angela in customer service/cashier were amazing. I do a lot of business with lowes and Home Depot and these 2 have gone above and beyond for Customer Satisfaction. I run a construction company and I do a lot of sales over the phone. I always request an emailed receipt for tax purposes. Majority of the time it's a hassle. These two sent the emails promptly and even took it one step farther to call me and follow up to make sure I received it. Jeremy also called to let me know that one of my purchased items was left behind by mistake. I will go out of my way to do business at this lowes because of the Great customer service. Thanks again! read more

Love the store and I'm there almost every week but lately the front of store associates are flipping rude! Department personnel is friendly and helpful but in the front, ugh! read more

After recently remodeling a house near by we took in some items that needed returned. We had a pile of receipts and a few things we didn't know if we had purchased there or not. The customer service associate that assisted us was not overly friendly but we got all of our returns taken care of quickly. With the mound of receipts we had I thought would take forever but she was very helpful and got us in and out in minutes. read more