Alice, the customer service lady working at the Return and Pickup service area, goes beyond courtesy, friendliness and doing her job well at Lowe's. I went in Lowe's to pick up a robot vacuum I had ordered online. It was a Christmas gift to my aging mother. The weather that day was pouring down rain and windy. I was worried about the appearance of the gift if it got too wet so I asked her if they had a shopping bag to protect from the rain. She said the robovac won't fit a regular sales bag but maybe a trash bag she had. It was about the size of a kitchen trash bag but wouldn't fit. She knew the weather outside was bad and I had told her it was a gift to my mother. Alice then looked and found a large plastic leaf bag. It fit luckily, thanks Alice. This kind of individual service and attention is rare nowadays but lucky for Lowe's and it's customers, they have Alice in Returns and Pickups. read more

I am a retired loyal Lowe's customer for over 40 years. We are willing to pay more money to ensure we don't have any frustrations on our home projects. Considering the recent excellent water heater installation, we decided to buy and have blinds installed by Lowe's. This time we had extreme frustration. We made several phone calls and the store manager responsible refused to call us back. We paid Manassas Lowe's over $1800 to measure and install blinds in our house. We had problems including not cutting the blinds, delivering the blinds to the wrong location, and leaving the blinds on my driveway. When the installer went to pick up the blinds, the Manassas store called me, they did not know about the order, and didn't even know their own phone number. She told me to call back on the phone number recorded on my cell phone. When I attempted, multiple times to call back, the answering system would not transfer me to customer service, or management. At least last time when I called Lowe's, the answering system sent me to a helpful person at a Midwest store, several hundreds of miles away. Fortunately, the installer called me on his phone, and was able to pick up the blinds. I requested a call back from the Manassas store manager from the assistant manager on duty. I wanted to report the problems. I called the Lowe's Installation team and was first sent to the Manassas store's floor team. When I called back, I was told it was the Manassas store's problem and they needed to fix the problem. I requested to talk to her manager, who understood my frustration, offered me a reasonable compensation (I believe based on some calculation) and said they would ask the Manassas store manager to call me. The store manager never called. I told the Lowe's installation manager, I wanted to post a review. She told me I could, until I read the waiver I must sign to receive compensation. There are words in the release that states "Releasor agrees to immediately cease communication with media, including social media, if any, and destroy any video and photographs taken regarding the construction project relating to the contract numbers listed above," I asked for clarity and even offered to send her what I would post. Her response was "Please understand that I am not an attorney or acting as an attorney for Lowe's." Even though Lowe's is willing to compensate me with hundreds of dollars, I believe it is important to make others aware of the frustration about purchasing and installing blinds by Lowe's. I did not sign the waiver. There are too many organizations with different people involved with the installation of the blinds. There is no one person to talk with and take responsibility to have a problem free installation. Not to mention the difficulties with using the answering system. I looked up about the release on the internet. The following https://www.youtube.com/watch?v=O0RZ-kX9BuU stated that Lowe's does not require people to sign the release. Try calling the Manassas store and see if you are more successful than I am to talk with customer service? On the positive side, the installer, KC, and the person cutting the blinds, Dave, did an excellent job. I hope my review is helpful. read more

@Lowes -- is this how you treat an 89 year-old customer? My 89-year-old mother paid Lowe's to supply and install new carpet. The crew (a Lowe's subcontractor) left an ugly, visible seam where two pieces were joined. She asked Lowe's to fix it. They made her send photos, forwarded them to the manufacturer, and the manufacturer's verdict was clear: the carpet must be REINSTALLED. So what did Lowe's do? Sent the same contractor back out -- who didn't reinstall anything. He tried to pound the seam flat with a hammer. A hammer. On carpet. For a 89-year-old woman who just wanted what she paid for. Do better, @Lowes. #Lowes #CustomerService #BadService read more

If I could give no stars... I will never shop at Lowe's again. I paid $500 for installation service to have exterior lights installed at my home. After five months of calling installation services AND going into the store asking for help (and them having me call another number), I finally asked for a refund. They wanted me to sign an NDA in order to get my refund. I told them they had not conducted any service, so I wasn't signing anything. I simply wanted my money back for the installation. After a year, hours upon hours in the store and on the phone asking for help, I have gotten nothing but the run-around from Lowe's. They took my $500 and ran. And no one in the Lowe's organization has been of any help to get this resolved for me. read more

I went to Lowe's Sunday evening about 7 PM to buy blinds for an entire home and could not get anyone to help me. I asked two associates for assistance and they called over the load speaker and personally spoke to someone. 20 minutes later, I decided to leave. The service was horrible. You would think being dead on a Sunday evening you could get some service. NOT! Don't waste your time! Go to Home Depot. read more

If you have a residential delivery of a heavy item and Estes Freight is delivering to you be prepared to wait. I have a vanity that has been in their warehouse for 3 days less than 20 miles from my house and I can't get a delivery date! I will never order from Lowe's again! read more

I have been to this Lowe's location twice in recent memory, and both times I was assisted by very helpful associates! Once in plumbing, and once in power tools -- both times the associates were able to make excellent recommendations for tools and accessories, which ended up being exactly what I needed for my projects. Appreciate you! read more

I needed an item for some work I was doing around the house, and went to try and order it online for pickup at my local Lowe's (Gainesville, VA). But the item was unavailable at my local Lowe's - so I opted for the next closet location - in Manassas. I pulled into one of the pre-marked spaces out front for curbside pickup. I thought I had specified curbside pickup, but my order stated the item was in a "locker" inside for pickup. I called their main number, talked with customer service - and they promptly and cheerfully retrieved my order and delivered to my vehicle - all in less than 5 minutes! Great service! #Lowes read more

Lowe's Home Improvement - Hardware Stores Near Me - Manassas, Virginia

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To the Lowes on sudley. Y'all really had the audacity to tow my car not even five hours after it broke down in your parking lot. I had every intention of coming back to get it, WHICH I DID, just to find out you already had it towed like a bunch of heartless, brainless clowns. Surprise, surprise, when I came in to ask why, the manager straight-up HID. Didn't even have the backbone to talk to me face to face. Just shoved it off onto an employee like a little bitch. I saw you look at me. You just saw how pissed I was, and off you went scuttling to the back of the store avoiding all direct eye contact. Chicken shit. To top it all off, y'all had the nerve to say it wasn't your call, that the towing company "just does it." Well, guess what? The towing company disagreed. They said they work under YOUR direction. So not only are you cowards, you're liars too. You cost me time, money, and took food out of my kid's mouth over a car that hadn't even been there a full day. Scum sucking rodents. I hope this post finds every single one of you hiding behind that customer service desk and reminds you what basic human decency looks like. Degenerates. read more

My experience was great I was helped by a wonderful young man Name Dylan . He helped me find what I needed for my house with a smile and fast service and very polite. read more

My experience is that the company and the store are not wanting to meet customers expectations. They changed return policy on a so called guarantee for life KOBALT tools only in print not in reality. Home Depot in my experience a better company when come to customer service and satisfaction. I will bad mouth Lowes especially when I work in construction along with 20000 members in my local 26. So Lowe's when you are not making profit look in the mirror read more

I live in Centreville, but I drive to Manassas for the Lowes. They have the most outstanding customer service. When you go in the door, there's usually one or two people standing to greet you and ask you if you need any help.. While shopping in the store there's also several employees that are always willing to help. They have superior customer service. This is the best place I've seen for Customer Service in many years. read more

All that I needed to do was to pay for my installation for the stove that was recently purchased. I was on the phone for about 30 mins and passed around 3 different times with no help. I then went into the store and waited for over an hour to be waited on and the person had to call the manager to get it right. Unreal and with no apology for long wait. One hour and 30 minutes wasted which should have taken maybe 5 minutes. Then with all the fees that were charged it was almost the same cost as the stove. read more

Went there for keys , and was in and out less than 15 minutes. Customer service was great from entering the door to my exit .

Alice, the customer service lady was VERY helpful and great to work with. Cheryl, the manager also was great to work with. I'm doing a project with a non-profit organization and Cheryl was great and donated some supplies. read more

Lowes has a deal if you buy one of three Craftsman Items for $99 you get one of a set of 7 items for free. One of the items in the to buy list it says V20 13 inches String Trimmer (Item number is included) Guess what, the item number and the description does not match. The Item number is for a V20 10 inches string trimmer. So I asked... "As a customer I don't know what the item number is, I go by the description and as the description is promising me V20 13 inches string trimmer can I get that." The agent called a manager and the lady said that I was right Lowes should honor that and asked the agent to sell me that but the system did not accept the item number for the 13 inches trimmer so she call called the store manager, his name is David, for price override. David looked at the advert and did not care at all and said to me "I don't care what the description is I go by item number and based on item number I am not going to sell you what is in the description." I said to him that by putting that description Lowes is promising to sell me that but you refusing to honor your advert you are not honoring your promise." He said to me he does not care about description and was unfriendly and sort of irritated from my question and left. I went to Lowes the second day and was curious to see if they fixed the description guess what no they did not fix it. I think I should be able to buy as promised the V20 13 inches string trimmer and get with it one of the free items as promised in the advert read more

Really disappointed in the service I got when they installed my dishwasher. The company they used cut all the copper out from under my sink and put a bunch of flex tubing in and it looks like shit and the took a piece out that I'm going to have reinstalled and man am I mad. They even broke the bottom of the cabinet and then charged me another 170 dollars.!!!!!!they had no clue how to install the dish washer read more

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Can't go wrong with Lowe's. Great location in that it's literally across the street from Home Depot. The staff is helpful and they're knowledgeable. I use their website to figure out what they have in stock before I visit, and rarely do they ever have a shortage of anything. What makes Lowe's stand out from its competitor across the street is the discount to Veterans. Lowe's does not have a limit to how much you can save, while Home Depot caps it at $50 per purchase. I saved hundreds of dollars shopping at Lowe's, and they'll even match Home Depot's prices and also give you the 10% on top of that. I go there religiously now and it's become my go-to home improvement store. read more

Simply the worst customer service of any Lowe's! They escalated issue to manager never received phone calls. This is after spending hours going back-and-forth with reps that can't comprehend a simple service issue. Never again will I buy an appliance from this location I'm even reconsidering purchasing from Lowe's and going straight to Home Depot. Pathetic!!! Stay away!! read more

If I could give Fred 10 stars, I gladly would! Bought a 134-lbs safe yesterday and he helped me carrying it to my car.... Had to return it the next day, and he helped me again unloading it out of my car.... I was stressing out about taking it and out, and Fred made it a lot easier on me.... read more

I couldn't believe the lack of customer assistance at the Lowe's in Manassas today. Every employee I asked for assistance was terribly annoyed with me interrupting this standing around time. I was attempting to buy a piece of pane glass 12"x36" the Lowe's website had 16 available, but none could be found by the employee in that department. She tried to call the Lowe's in Chantilly and to my surprise I thought she called a foreign country, she explained the situation to the person on the other side 3 times, they never seemed to "get it" so I thanked her for her time and departed. The poor customer service is one of many reasons traditional "brick & mortar" retail will lose to online shopping. Lowe's will be out of business in 2 years. read more

We recently had a bathroom remodel from Lowe's Home Improvement in Manassas VA. It was the worst experience ever. It was a $32000 upgrade. It took 4 months to complete the job and all the funding had to be paid up front. The first contractors were unresponsive and the project leads from Lowe's had no idea what was going on. The first contractors were fired, had constructed the plumbing and electric wrong based on the plans. The second contractors came in, took two weeks from Lowe's to get approved to start and used one contractor to complete the job which took 4 weeks longer. I have contacted Lowe's for compensation and have not received a final settlement almost 5 months later. I would not recommend any type of home upgrades from Lowe's. Buy the items and have your own contractor do it. Completely dissatisfied with the process, the unprofessional manner of customer service and the lack of support. Terrible job. read more

Ordered back splash tiles online. Most of them came completely broken. Watch out, if you order anything online here, check out everything before you drive away, this Lowes doesn't care. read more

I have tried twice with Lowe's to buy a Fridge. First time, the contractors flat out said it wouldn't fit because they didn't want to bring it up a flight of stairs. Second time the fridge came with 2 huge dents and the manager of the appliance department didn't offer any type of accommodations/ discounts for the inconvenience of going through this twice. I asked for a refund and have taken my business to Best Buy, who had me in and out in 5min (took an hour to order in Lowe's) and gave an 18 month no interest payment plan ( Lowe's is only 12 months) and paid a little less. I so wanted to have Lowe's as my appliance dealer but they seem to not care if I am happy or not. read more

We had been going to this Lowe's for years. When remodeling our bathroom, we picked out tiles, fixtures and other materials and supplies. They have a good selection of tiles for floor and wall. They also have a good selection of bathroom fixtures and even more online. Precious wanted to create her own vanity so she sat down with John and went over all the options. It came in about two weeks. In ordering the tub, Precious wanted a whirlpool tub, and they have a display for Jacuzzi brand tubs. When Precious requested one of those, the dude told us that he wouldn't recommend that brand because a lot of people had returned them cracked. He recommended an acrylic tub that was sturdier. One time we had to return an item that was damaged. We didn't notice the damage until we had it installed so we had to pay someone to uninstall it and then install the new one. It cost us a couple hundred bucks, but Lowe's paid for it. I didn't expect that. In completing this project we have come into contact with several employees, and they have all been very helpful and patient. There's one senior citizen at the cashier, and she's a joker. I always walk into the store hoping she's there. read more

Working with Lowes in Manassas has been the worst experience ever! my husband and I ordered a new front door with sidelights in Aug. The door has 4 glass panes which were supposed to be textured glass, matching glass on the sidelights. in October when the door arrived it was the right door wrong glass. I called Lowe's to speak with the young lady that placed the order, she wasn't available so the manager on duty spoke with me, he indicated he would look into this and call me back. 48 hours later still no returned call. I called Lowe's, asking to speak with the young man, he's busy they said but he will call you back. 2 hours go by when he calls to tell me that unfortunately the door isn't sold with that glass. Really now I replied, funny you have that door on display. Long story short no one knows what their doing there. The sales associate confirmed the door is on display, yes that's what we ordered. Next we discover that the threshold isn't correct for my door, we order the threshold and was told 7 to 10 days, 10 days later it arrives and it's wrong! Multiple phone calls to slowed, tried to file a complaint with Corporate to find out there really isn't a corporate you have to deal with the store that you're having problems with. Are you kidding me? Twelve weeks into this and they can't it can't get it right and you want them to resolve it, oh ok! Fast forward 12 days, new threshold was ordered we were told 7 to 10 more days, called this past Tue and was told yes mam it has shipped it will be here on Thur. I called yesterday to discover that it hasn't shipped, lied to again! I have a $5000 door in my garage that we can't instal. Lowes got paid in cash that day, 14 weeks I don't have the product I ordered, no one knows how to resolve it or how the problem started. For your sake don't deal with this store. Absolutely pathetic ! read more

Bought a dishwasher and added installation, haul away, and maintenance costs, on September 2. It's the 27th today and they haven't called yet with the delivery to the Manassas store (from the DC warehouse). Husband called last week. It was my turn today. After 30 minutes of being transferred from Appliances (never picked up) to Delivery (unhelpful) to Customer Service (nice lady but no firm date), I've found out they'll deliver to the store on Monday. MAYBE. Do yourself a favor and DON'T BUY an appliance that's not in your LOCAL store. YOU'LL BE WAITING FOREVER. read more

Saved almost $200 on pots I almost purchased from the gardening area. It was funny to find almost the same bug pot for %70 less, and they were almost the same! I have a tip for all of you, you might need something, such as a big pot for the garden, but if you look for it in a different department under different name, you will be able to save money. Lows is great since they offer a wide ranged of prices, so you can choose how much to spend. read more

I cannot even give them a 1! Giving them a single start is poorly representing their work ethic. This company was providing a delivery of lumber to my neighbor's home; we live in the same corner of the townhouse community. Their driver did not step up to my door and knock, but proceeded to deliver the lumber and caused hundreds of dollars in damage to my lawn. Granted townhouse homes don't usually have the beautifully manicured lawns, but my lawn was maintained by me, and mowed by the HOA-selected landscape company. Lowes, not Home Depot, caused this damage- so take this as a positive tribute for Home Depot on Liberia Avenue. Anyway, Lowes replaced my damaged grass in swaths of sod. That's fair. They told us to water the lawn 2-3 times a day but not during the hottest time of the day; that's fair too, and we did that. Four (4) weeks later, the lawn had some green grass, even though the first 3 weeks it was brown due to the hot and humid weather. I finally picked up the sticks and string that demarked the area as a no-walking zone, even though the neighbors aren't usually great about that anyway. The lawn was back to being green and lush at that, and then the landscaping people mowed it down like they were supposed. My HOA-selected landscape company did what they were supposed to and I have no problems with them, because the grass should have been able to recover. It did not! Lowes on the other side of town is now playing games with us for reparations to my lawn that I personally had to see 3 years in a row and tell people to stop trampling. Lowes has failed to properly repair my yard with grass that is stable and healthy for my lawn. Lowes does not believe in proper customer service or corporate social responsibility. If you are shopping at Lowes, you are doing your neighbors a great disservice. read more

My experience at this location was amazing. The customer service was outstanding. Damen and Allen went out of their way to complete our late night order and assisted my pregnant wife with her shopping needs. Great customer service. Thank you. read more

Amazing service no matter where in the store. The attentiveness and knowledge base of the staff is incredible. However I can only speak to the in store aspect of this location, not to their delivery or other things. What I can say is this. The store is always clean, and there is always some one around to lend a hand. read more

A good hardware store that is being wrecked by the checkout experience. Lowes often offers only self checkout, which has been implemented in an extremely poor manner. It's enormously frustrating for a retail organization to make the process of taking my money a poor experience. read more

Buying Appliances? Not here! I purchased a glass stove top. Lowes arranges a contractor to measure your kitchen cabinets to be sure appliances fit. Cost $35 which is fine, but Lowes did not follow the measurements and sent us a stove top that was too small. The installer recommended to add a trim at Lowe's cost since they did not follow the measurements. The Installation manager of Lowes ignored the request for two weeks. Meanwhile we are without a stove. The manager finally ordered the trim after we called Lowes Corporate. Then he ordered the wrong size trim and had to re-order after another call to Lowes Corporate. Six weeks later, still no trim. We called Lowes and cancelled. Without a stove for two months due to Lowe's incompetence. We are taking all our remodeling purchases to Home Depot from now on. Since we own two houses, that's a good chunk of lost change for Lowe's. read more

Let me start by saying I, typically, enjoy shopping at Lowe's when I can help myself by running in and grabbing what I need. They have good inventory with quality products. However, the Manassas location proves to be an exercise in frustration any time I have to ask for help or return an item. I am typically greeted with an attitude because I interrupted a personal conversation they were having with another employee or interrupted what they were doing on their phone. I am then treated like hot potato. If they spent as much time and effort helping me as they did tying to find someone else to help me, we would all be happier! My most recent experience (in Manassas) involves asking how to get a warranty part for a cabinet, with a lifetime warranty, I purchased six years ago as part of an entire kitchen remodel. The lady working in the kitchen cabinet department kept telling me that I did not purchase my cabinets from Lowe's because she has been there 17 years and would have remembered me. I assured her several times that I remembered exactly where I purchased the cabinets and she kept telling me I was wrong. All I wanted was to know how to get a replacement bracket that had broken on one of my cabinets. I'll spare you the rest of the story and suggest you visit the Lowe's in Gainesville or find a locally owned hardware store and rediscover how rewarding great customer service can be. read more

Allen and Brain are the best They put a smile on my face Lows In Manassas is way better than Lowe's in Fredericksburg !!

My experience with the flooring dept at Lowes Manassas is less than meh. I paid for the flooring and install on Sep 13, 2020. As of today, Oct 7, 2020, there is still no delivery scheduled for the materials. Two calls to the delivery dept today were disconnected or hung up. I called flooring and was on hold for 23 minutes until I gave up and hung up. I wouldn't rely on Lowes Manassas flooring if you have a major project as I do. Poor customer service and lack of professional communication. read more

Just bought new fence panels for our new home. They were more expensive but the Quality wa so much better. The wood was not rotten with holes like Home Depot plus everything was in stock read more

Ran in here after lunch next door to buy a new kerosene heater for my boyfriend. His house is oil heated and oh so super expense to heat that way so he was using a kerosene heater to keep the upstairs warm instead. I was unaware that this was a seasonal item and had wandered a few isles before asking for help. The employee was able to point me in the right direction right away and even walked enough of the way down to be able to tell me what isle they were on. Picked out a heater and was on my way to check out. The store overall was fairly neat and as clean as I think a hardware store can be. I'm not a professional so I don't spend a lot of time in hardware stores but they seem to have you covered on any area of home repairs that you might need. The man at the check out line was polite and helpful in asking if a wanted a protection plan for the heater. Asked me if I needed help getting the heater to my car as well which was nice. read more

1 star for terrible delivery service. Spent 2k on a washer and dryer and they can't figure out how to properly deliver. First they decide to reschedule the delivery date without informing me, then they canceled another date without informing me, and now I've taken another day off work and they say they're having "truck problems". It isn't rocket surgery to deliver things! read more

Preferred spot for home improvements. Good prices and staff is always helpful. I used to use a local mom & pop hardware store, but they've started to carry low-end products. Lowe's gives you options. Who doesn't love options? read more