Lowes Home improvement is located off Debbie Ln in Mansfield, TX, providing homeowners with all the essential appliances and products they need to maintain and upkeep their property! Lowes to me is a theme park where you can basically find anything you are looking for when dealing with your house, garden, or any living space you care about. This particular store is very well organized and clean, and the staff does a great job providing excellent customer service. I have been here many times looking for something particular but end up walking out with way more than I planned to! The return policy is hands down second to none of the best! There are no questions asked, and they even pick up the item directly from your house if it is too large. They offer free delivery as well as free assembly for items when purchasing on the website. I particularly enjoy the garden section, where they have an abundance of items for your home garden. The prices and value are very competitive with local stores, and I believe they do a great job keeping keeping items affordable in this time we live in. To all the active, retired, and military veterans, they offer a 10% discount when registering your information through their website. They have self check out along with cashiers in place to get you in and get you out without all the waiting in lines for service. This Lowes is in a prime location with ample parking and is convenient for the community to handle any home project or upgrades to their house. The staff is really helpful and will go out of their way to help in any way. read more

Lowe's Home Improvement - Outside of Lowes - Hardware Stores Near Me - Mansfield, Texas

this is the fourth time I've been here to get a very simple request. four 30 in 2x6. for the fourth time in a row I was told to come back in an hour. unacceptable. Home Depot it is. read more

Love this Lowe's! The people there are always helpful and knowledgeable and make sure you are comfortable and informed about your purchase. Their rewards program is awesome and they are always stocked. Great location. read more

This location is always clean tho sometimes the service can be lacking. I can't count how many times I've walked around the store and no one even says HI. They have a decent houseplant section, sometimes some surprise rare ones come in and they don't realize what they have. The seasonal plants they are a little behind compared to the nurseries. Last we asked they have a 1 year warranty on the plants, so keep the receipt. read more

Lowe's Home Improvement - Hardware Stores Near Me - Mansfield, Texas

Lowe's would not let me refund a Moen faucet I mistakenly purchased because it was over 90 days. I respect their right to set time limits. I was told, "The computer won't let us. There is nothing we can do." Call me old fashioned, but I am accustomed to the store manager being able to hear my story and overriding the system due to my circumstances. They can not. I prefer to shop with stores that are more personal and grant their managers freedom to make judgment calls. In other words, deal with customers on a personal basis. I will only shop at Lowe's as a last resort. Let the buyer beware! Scott read more

Johnathan at the paint section was beyond helpful for a nursery project we're doing at home. There was also a gentleman in the plant section that was also very helpful. read more

I came in today 5/23/25 searching for concrete splash guards. Online said they had them available in store, so I went down to the Mansfield store before work. I asked one of the employees where I would find the concrete splash guard, the employee directed me to the garden section. I made my way to the garden section but had no success finding them. A kind employee Jeff walked me to the area where they were supposed to be , unfortunately they were out of stock and he then walked me to where I could find some alternatives (at the other end of the store). I appreciated that Jeff took the time to help me out. As I walked out empty handed (the alternative plastic splash guards did not seem durable enough) . The original employee who directed me to the garden section asked if I found what I was looking for. I advised her that although online said they were stocked I was unable to find any. She seemed shocked and took out her inventory devise and apologized and informed me that looks like someone made an online order and took all that were available. She was very helpful as to give me a reason why I didn't see them in store. She also took the time to go to her desk (by self check out- I didn't quite catch her name) and informed me that the Arlington Lowe's had 2 in stock at their location and 55 at the Fort Worth location. Although I did not have time to make the trip to the other locations. I wanted to shout out the Mansfield staff for their time and effort to assist me! read more

Ordered flooring for our home and the process was a complete disaster. They delivered incorrectly someone else's flooring not once, but twice. They promised a crew of 5 to remove our glue down flooring and 2 people arrived. The people that arrived asked me to use my credit card so they could rent a floor stripping machine. They promised the project would take 6 days and it took 14 days. They cracked our kitchen tile, broke 3 door stops and left an absolute mess throughout the home. They didn't level the flooring properly and put the underlayment down the wrong direction and then cussed at me when I pointed out their errors. When they were done the flooring popped and cracked because they cut it too tight and it was buckling. After 6 months of calls they finally sent out a supervisor to walk the floors. They weren't satisficed with his suggestions that the entire floor be replaced so they sent out a different supervisor. This happened over and over again until 5 separate people had made 5 separate appointments and all came to the same conclusion that the floor was incorrectly installed. Once they approved a new floor it took another 4 months to get the materials to my home and redo the entire process over again. I cannot suggest strongly enough not to use Lowes for your flooring needs. read more

If zero was an option... Ordered a refrigerator December 2020 and scheduled delivery for January 13, 2021. At the end of the day , although ordered well in advance the refrigerator was not delivered. I did not receive any notification that it would not be delivered. I called near the end of the delivery window to verify the directions and to see the status only to be told over a three hour conversation of back and forth transfers and calls FIVE different stories: #1: Customer refused the refrigerator at delivery (inaccurate). #2: The refrigerator was damaged. #3 Retail Direct has a cap on the amount of deliveries although I was their scheduled second stop they chose not to deliver my appliance. #4: Lowe's canceled the order. #5: The refrigerator was not in stock. The third party delivery company and Lowe's do not have the best communication. The truth doesn't seem to resonate between the two companies. January 14: I called at 5:47 am to verify the delivery and Retail Direct shared that Lowe's did not put in the ticket. Even after the conversations and calls Lowe's failed to put in the ticket causes the delivery company to not receive it. After 30 minutes we got in contact with Teresa, Lowe's manger again and she put in the ticket and caught the truck before it left. They arrived at the house 10:55 am with a damaged refrigerator. It was warped, dented and scratched on the side, bottom, and top. Retail Direct didn't take it off the truck. Came to Lowe's. Managers are unavailable. read more

HEATHER! Was having trouble purchasing a display item and Heather stepped up to assist. If you are fortunate enough to have her assist when you are in a customer care situation, you will be treated fairly and with respect. She believes in doing the right thing and balances customer care with company guidelines. We found an amicable resolution to our situation with her help. Thank you, Heather! Theresa and Rick read more

We just moved into a new home and we're needing to buy a weed eater and a leaf blower. We walked into the area that had all of those tools, and Erik came around the corner and asked if we needed help. We had a ton of questions and Erik was so patient with us and helped us the entire time. He was very knowledgeable and was kind enough to offer to throw some trash we had away. Erik is a great asset to this store! read more

I want to give a shout out to two Lowe's employees that went the extra mile Chris and Nathan. I stopped into Lowe's to buy just 2 2x6x8' rough Cedar boards but the only 3 on the shelf weren't worth buying. As I was walking out Nathan, who was on a Forklift near the front door and another employee asked what I was looking for. I told them as I reverse course to show them the rather empty spot and the 3 boards I had to choose from. About that time Chris's shift must have ended as he no longer was adorned with the familiar red vest. He stopped to hear the conversation and immediately went to check the computer which indicated a pallet of the illusive 2x6's were somewhere in the "bullpen." Without hesitation, Chris, Nathan and the other employee set out to solve my dilemma. Within just a few short minutes, Nathan came through the clear stripped plastic weather barrier sitting a top another Forklift with a full pallet which quickly found it's rite full place inside the store. Nathan proceeded to help me pick my lumber. Hats off to great customer care! read more

Lowe's Home Improvement - Chris and Nathan, my choices for top customer care of the month! Both were eager to help and find exactly what I needed. WTG - Hardware Stores Near Me - Mansfield, Texas

Tried to finish building my project with the junk lumber Lowe's hand picked and delivered to me. Enjoy the attached photos of quality lumber hand selected by the Lowe's lumber experts. I would hope Lowe's is embarrassed that they delivered such poor quality of product and their employees signed off on it. Hi, I'm the lumber expert at Lowe's, is that a popsicle stick or a 2x4? I just don't know. read more

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I have been going to the Arlington location for years, and customer service is slow. Not bad but slow. I've stood in the middle of the appliance area and called customer service, and still no speedy service. I was referred to this location, and I am glad i came to this location. The service was fast, and everyone was helpful. The rep yelled from one aisle to my aisle (bathroom vanity) he would be right over. I so loved it! I will visit this location any day. read more

Called ahead of time because we don't live in Mansfield to get a specific service done at the store. Drove up there to get the glass cut, and was told by the associate that it couldn't be done and the person who does it isn't working today. Solid operation you got there. 45 minute round trip by the way, massive respect for people's time. read more

Let me start by saying I've been a Lowe's customer for many years. Today, I attempted to return some unopened plumbing supplies - Danco hot/cold stems - to be exact and was told at the service desk that they could not accept my return, even for store credit, without a receipt because this is a "high theft". I then attempted to speak with someone online at Lowe's customer service in chat to find out more and was disconnected twice. It doesn't specify anywhere either in store or online that this product is nonreturnable without a receipt. If this is their new policy, then I will gladly take my business elsewhere. read more

We purchased carpet from this location. The communication in the flooring department was terrible. We waited for delivery of our carpet to find out that it had never been ordered and that it was then out of stock. The second (second choice carpet)order I was told it would ship that day. When I called to confirm shipping 3 days later they had not finalized the order and the carpet did not ship. We got two different stories of where our carpet was. Finally a new associate actually found our carpet had been delivered to the store. Lowes explained how padding would go down and their installer did not tape padding to seal out moisture. The installation company told us a whole different story about the padding installation than Lowes. Bottom line is Lowes is not the place to purchase carpet. read more

Love this place!!!!!! Easy to find and good customer service! Definitely coming back for more to furnish my home!

I was in the Lowes Mansfield store today and observed in the middle of a spike in the pandemic an older lady with a bun in her hair was working on the register and had her mask around her chin. Not over her mouth or nose one bit. I think this is a poor practice for an employee. read more

Not very willing to help...it took me 20 minutes to find someone that could help me in the lawn department.

Very unpleased with their customer service. I had a pickup order, had received my email and a call saying it was ready to pick up. When I got to the line they asked me for my order number. The guy told someone to go get it. I was waiting for like 15 minutes for the guy to Come back and say he couldn't find it. While waiting I had to hear personal conversation between the associates while helping other customers. One calling the other a boomer while she was ringing an elderly customer. Well back to my order, the guy send him back to find my order after another 8 minutes he finally came back saying he found it. Wouldn't you think since it was a pickup order and they had already called me to let me know it was ready for pickup they would have it ready to pickup. I could gone without hearing their personal conversation. read more

So we come into Lowe's to get a few things. They have not one registerer open. They are ALL self check out. I don't remember applying to Lowe's for a job, but I will be turning in my hours for the day. SMH!! read more

Nothing fancy, it's a Lowes. Employees spend more time chatting each other up than being helpful. If you know what you want and can manage self checkout, you shouldn't have any issues at this location. read more

Walked into Lowe's to look for an efficient water heater and asked a manager for help. My Gosh!!!!! I've never met a more disrespectful and uneducated person in my life. This dude, Chad (looked at his name tag), was very unhelpful. I will now be shopping at Lowe's competitor. read more

This is by far the worst store save yourself some frustration and go to Home Depot I have had more than one issue at this store but this will be the last time I went in today 12/17/19 to buy a washer/dryer walked around back there for a while nobody ever came to help so I finally walked up to customer service counter and there was who appeared a manager named Garrett after standing there for a while he asked if he could help me I told him yes I wanna buy a dryer and he said there is no one back there then turned to the other guy was like actually the lady called in so there hasn't been anybody there all day so they couldn't help me I was shocked that he couldn't sell me what I needed horrible service read more

I like this Lowes better than most. It has a better layout than Home Depot and the staff is willing to help you if you need anything. I went in today for light bulbs. They had a good selection and was able to find what I needed quickly. Check out was a breeze. read more

Had to get new doors for a remodel and was lucky enough to get Julio Garza to help me. He knew his stuff was very helpful and patient. Thanks Lowe's for having someone who knew what they were doing on staff. Great experience! read more

If I could give them 0 stars, I would! Absolutely horrible customer service, and delivery! Had a 4 hour window from 11am-3pm YESTERDAY, waited all day, to find out at 6pm, that we were NOT going to get our furniture. After WE had to continuously call them for updates. Now, (after being told by the supposed "manager" that we could have our delivery today) we are being told we have to wait another 2 days, because she did not schedule us for today. And the representatives are the absolute worst when it comes to customer service. Waiting for the store manager Dror to call me back. HOPEFULLY he can resolve this mess. read more

HORRIBLE EXPERIENCE! This store reeks of MISMANAGEMENT and is in DIRE NEED OF CUSTOMER SERVICE! If you are considering them for FLOORING, RUN AWAY! I went to the flooring department on several occasions to get information about their installation and to pick out a flooring product. Each time I had WAIT for help and have the department representative paged because they were on break. After purchasing my flooring and paying for installation by a LOWE's contractor, I had nothing but PROBLEMS. I had to contact the store several times to get a call to have someone come out and measure my house (which is required by LOWE's prior to install). After being reached by a scheduler I was greeted with RUDE service and was limited an EXTREMELY LIMITED SCHEDULE by the contractor. In addition I was told that they were not even sure why they had my info because they really didn't service my area. After contacting the Mansfield LOWE's again to tell them the situation they told me they would have another contractor contact me the following day. Three days later, still NO PHONE CALL. I went to the store and demanded a refund. I had to wait 45 minutes because they could not figure out how to refund my money. After 45 minutes the manager told me they would have to research and that they would contact me the following morning. The following morning I did not receive a phone call. I called the store that afternoon and spoke with same manager and he said he had not had a chance to get to it yet. Finally they issued my refund later that day, but then shorted me $70! I finally called corporate and told them I was tired of dealing with the local store. After contacting the store again we learned that they later issued the refund, I am assuming due to my call to corporate. If you want a big chain store that don't care about service, then LOWE's Mansfield is a place for you. If you want customer service, please go somewhere else. I hope I save you the HASSLE! read more

This is my favorite Lowes in the metroplex. Typically can always find someone to help or answer questions. I feel like I have a personal guide helping me shop and giving me guidance as I try to figure out what supplies I need. I really like that I can bring my dog inside with me. Especially since we are trying to socialize our new puppy. He always gets lots of love and attention when he shops with me. read more

This Lowe's location is horrible! They have the worst customer service I have ever experienced.

Awesome customer service seen today. I purchased a gazebo from here which ended up weighing about 400lbs The guys that work the patio section were super nice and helped get that in my BIL's suv. It took a couple tries to get it to fit but it finally ended up fitting in a way where we could tie some rope to close the hitch. I was very happy with my purchase and would definitely recommend. read more

This lowes in mansfield is a handy little store. It's fairly easy to get in and out of and very well stocked. My last visit was one that impressed me and this is the sole purpose of writing this review. We came in on Saturday with a project in mind for painting our shop, that has a plain concrete floor, with epoxy paint. We ventured over to the paint desk and I asked about the epoxy paint and if they carried it. We happened to have stumbled upon, and I can't remember his name, apparently the epoxy paint expert. He led us over to the section where it was located and asked us a bunch of questions regarding if it was painted already, have we cleaned it, so on and so on... Long story short he was literally a wealth of knowledge as far as how much to use, how to prep, all the way down to what size roller we should use (1/4" lol). I was thoroughly impressed. It's nice to have someone so knowledgeable working in a department you are asking questions in...not all places hire people that are that informative. I really wish I could remember his name because he deserves some credit for helping us so much. To wrap it up he got all of our paint mixed the color grey we chose and our sealer shaken up. We thanked him for all his help. Lowe's definitely needs more employees like him. ****i came back in to get two extra gallons of the epoxy paint to finish the extra final coat. The same gentleman was there and helped me again. His name is Christopher and he was extremely helpful again. I just wanted to add this to my review because he deserves the credit for such good customer service! If you need anything from the paint department and he is there opt to get him to help you. read more

Terrible customer service and garden center help! I need multiple bags of mulch loaded. I wait at side gate. No one comes. I walk back around, they call again. No one comes. I try calling 3 times, no one answers. I tried customer service twice to talk to a manager. They put me on hold and never come back. I walk around again. They tell me I can go to customer service and get a refund. A nice worker, Isiah, that I guess does not do that job offered to do it for me. More than 30 minutes of waiting I finally get the mulch. I call again to complain, Put on hold, NO ANSWER! I tried to buy mulch there 3 weeks ago but no one was even working in the garden center! Understaffed! read more

I don't understand the negative reviews as I've been shopping at the Mansfield Lowes since the day it opened. I've never had a major issue with them and have bought items from nearly every department from new refrigerators, lumber, sprinkler parts to the garden center. Returns are easy and quick. It is an excellent store with knowledgeable, friendly staff. Martha, Judy, and Joe are all are standout employees. And as a veteran I know that Lowes was the first to offer a discount to all vets. I recommend the store highly. read more

If this store cannot afford to have sales people available they should shut down. I waited 19 minutes in light bulbs for assistance, and after the 3rd attempt to get help someone from appliances came up and didn't know anything about light bulbs. I waiting in Kitchen counter tops for 1/2 hour and heard the operator ask many times for help needed and no one came. I finally went home and called counter tops, got hung up on 3 times, got wrong depts. 4 times, and waited 25 minutes for some in counter tops to answer. Finally someone in Appliances answered and said "Jose in counter tops went home for the day" (this was at 3:00) No wonder online shopping is killing brick and mortar stores. Pathetic!! I went to Home depot tonight and received fairly quick assistance. read more

I wish I could give zero stars I've been calling for three days to confirm my appliance delivery no one ever picks up the phone in the delivery department customer service keeps putting me on hold until it disconnects and I have to start all over again still no answers read more

Amazing customer service where the employees are outstanding at their jobs, you can tell how passionate each red vest employee is about their job. Top of the line building materials associates. Donald in lumber is a huge asset and could run the whole store on his own. Also a young Caucasian male with tattoo's and piercings was pretty helpful. read more

Lowe's is my go to for most hardware and many other needs. Lumber is usually very good. Sale prices for appliances are excellent. We've bought kitchen and bathroom cabinets, flooring, lighting fixtures, blinds, doors, windows and all kinds of supplies at Lowe's. Good selection of paints and varnishes for interior, exterior and all types of projects including chalk paints, specialized furniture paints, and specialty spray coatings. Good selection, fair prices and convenient. For an added 5% savings, use the Lowe's credit card and pay balance monthly. read more

When to Lowe's this morning! Usually the prices at Lowe are consistence with Home Depot. But since they did away at veteran discount Lowe is 10 percent more expensive for vets! read more