I recently had excellent customer service in the paint department- really impressed. Though, i was shocked at the cost of a gallon of paint as it was much higher than paint I've gotten from sherwin williams and HD. The store is clean and well stocked. My favorite thing is the parking lot is never packed like menards' is. read more

Ken P. Maple Grove We're lucky to have this home store in town. Have bought household appliances from them and parts for our property rental business. Staff will walk you to the shelves to get an item and then to another spot. Good quality paints and friendly helpers. Garden area is one of my favorites and the place I buy many spring items. Nick has been most helpful! Store donates items to various civic groups such as MGCO. I won a silent auction gas grill last year (Maple Grove Days) which the store donated to the community ($400 value). Store gives money to local education fdn. in support of our schools. Good civic partner. I like shopping at stores which have a corporate policy of community donations! read more

Worst customer service and the GM doesn't care!!! After ordering online it took 2 days to get 2 household cleaning products. I arrived for curbside pick-up and did not get anyone. I had called 5 times with no option to choose the front desk. I went in and there was no line for customer service. When I asked to speak to the GM, I asked him "Why have Curbside when no one answers." His response was " he has no choice to not have it and customers in the store take priority to serve than those waiting on curbside." I have only been here 3 times and 2 of the 3 times were awful. Its hard to find help unlike their orange competitor whose customer service and trade knowledge has proven far superior(I am in the Design/Construction trade, so know a little). To the GM--please work on organization and customer service and try to designate some of your staff for the curbside. The pandemic is not going away and there'll be more people needing this service. To the public--do NOT go here if you expect to use curbside!!!!! I have gone to HD the last 2 weeks and their online turnaround and curbside is very quick!!!! read more

Went to their Blaine store to buy flooring and got the complete run around, wasn't going to go back to lowes but they had the only tile that I wanted, am so happy I came to this location their flooring department is wonderful, they went above and beyond to make sure all my tiles had the same tint. Will drive the extra distance to shop at this lowes read more

Poor service. 1. We ordered a washer n dryer - they called us to say that our refrigerator was ready! 2. We ordered appliances to be delivered two days after we were moving into our new home -- they called two weeks before we had bought our home to say they were ready to deliver. ( even though we had no place to deliver them to. ) 3. We scheduled them to measure our windows -- they lost our invoice and asked us to repay. 4. We came in to order and pay for our blinds -- waited a half hour for someone to help us and then it took another hour for them to place our order -- and we knew exactly what we wanted. We were just begging them to take our money so we could leave! They get two stars instead of one because we called their manager and he provided some understanding and a bit of compensation. But they are too busy and too disorganized to do a good job. read more

Went to Lowe's in Maple Grove last week to purchase a washer. The department or represetative in this department is terrible and unfriendly or helpful. My wife and I asked the representative to check on the washer if they have in stock. The guy checked and was told he has one. However, he went about 10 minutes to locate the product but could not find. We asked him to help check other stores near by so we can go pick up. He checked and we were told all stores were out of stock for this washer. The truth is other Lowe's such as the one in Blaine and Coon Rapids has three or four in stock. Disappointed how Lowe's sale representative is such terrible in assist in customer's need. In addition, because we're Asian, I can tell from the Rep.'s eyes that he does not like to deal with other culture. Will shop at other Lowe's store but not Maple Grove. read more

I don't usually post negative things, but we had a terrible experience getting a backsplash put in our kitchen last summer using Lowe's. I know they contract out for this but still, we hired professionals so we wouldn't have to worry. My husband and I both agreed that while it might have taken us longer, we would have done a better job ourselves. The contractor came back out to look at it and made me feel very bad about saying anything and acted like I was a horrible inconvenience to him. We finally had a manager from the department at Lowe's come look at it who was very nice and apologized profusely saying that he definitely agreed with me that it did not look like a job that was professionally done. He did his best to fix it, but we were unfortunately still left with hacks taken out of the walls of our house that was barely over a year old. I had to try to fill it all in with putty and then repaint. Much better experiences contracting with Menards and Home Depot. read more

I like the layout of the store it's a clean place But the service is very bad not enough employees for weekend and the ones I saw looked loss or just run down from to much and I feel that they tried to avoid contact I waited for a guy in tools to point out a tool I bought in all this store needs a lot going into the Christmas season read more

The help in the paint department was terrible! I usually shop Lowe's Plymouth which has always been fine, but they were out of the base I needed so they sent me up to the Maple Grove store. The two people working the paint department were not good at matching colors. I was a bit hesitant with the color they suggested, but figured they are the experts and I am not that great a matching colors myself. What a mistake! When I got home with my clearly marked "non-returnable" custom mixed paint, found that she was even further off in the matching than I thought might be the case in the store. So lots of money wasted at Lowe's on paint I cannot use due to following their employee suggestions. I will be taking my business to Sherwin Williams from now on. read more

This is the first review I have ever posted, anywhere. We had our floors done through Lowes Maple Grove. It has easily been the worst experience I have ever had with any retailer. I dont have the time or energy to write everything that has happened in this review. First off, oddly enough, the floors look great, we are happy with the final product that the folks Lowes sub contracted the work to. Everyone not working directly for Lowes has been great. A few things to note during our dealings. 1. Everything was finished nearly 4 months after we had expected. We hoped it would be ready for a graduation party, instead it was completed early September. 2. We had received multiple calls during this period of time telling us our product was in the store, every time we went to pick the product up the people couldnt find it, it wasnt actually there, then they only had half of it, then they forgot to order the finishing pieces. 3. Nobody in the store including the store managers can help you, they quickly pass you to someone else, I was amazed how a manager on duty places blame a certain department, then transfers me. 4. I still have 2 boxes of material that I was told to return, I went in and they told me I would have to come back while a manager was actually at the store. I am not sure if it is worth the hassle to even return them.... I could add about 5 more gripes but I will stop. I feel like I need to say at least one thing nice, the guy that sold us the floors initially was very friendly, unfortunately I was never able to find him again through this process. Plus as I mentioned, the guys that came to our house and did the work were great. read more

I ordered blinds on 2/22 and was told it'll be shipped on 3/9. They also told me they'll update me on what's going on weekly. The last I heard from them was 2/23. I call them on 3/9 and was hung up on twice. I called a third time and was told they're being shipped on 3/9 but won't get received until tomorrow. As a consumer, the more important date is when it's received, not when it's shipped. They never gave me any idea of how long the shipping will take so I assumed the shipping and receiving was the same day. I made the mistake of assuming. But they didn't take any responsibility on their part. read more