It has been a few months and I am still very upset every time I open our fridge. Fuming actually…read more We needed service on our fridge and Whirlpool sent this company. The repair wasn't under warranty. While they have a system in place to keep you notified of your position in line for repair, that didn't work for us. We never saw the line number advance as our scheduled technician apparently showed up several hours late to start work. I called the company in the afternoon and they assured us they would still come out that day. There were still 5 or 6 people in line ahead of us in the late afternoon. We then received a call at dinner time saying the tech was on the way. The tech that showed up complained that the other guy came in late and now he had to work late. He started pulling apart the fridge including shelves and drawers. I had laid out some pads but he just set items everywhere and was not gentle with them. The tech completes the repair and starts putting the fridge back together. I notice a 1-2" piece of white plastic on the floor and comment about it. The tech said the fridge is fine and then wouldn't double check when I asked him to find where the piece broke off from. He left and wasn't happy. It was over a week before we were confident it was finally fixed and then we filled the fridge back up. We immediately noticed that the produce drawer doesn't slide in and out properly anymore.Very upset. The piece had either chipped off from the drawer or the track. So now I think of them every time I open the fridge and not happy thoughts.

I can't say enough good things about Twin Cities Appliance! They helped me fix my Maytag dryer…read moreagain! All the staff from the initial call, scheduling, quick service and great repair person!! You hope to not need them, but I feel confident that if I do, they will be there for me. All of them. thanks again, MaryO

Did a great job 10 years ago on my dryer. Returned my recent call about washer repair. Sadly, he…read moredoesn't work on LG brand machines. I appreciate his honesty that he can't know ALL the many brands, understandable that you don't bite off more than you can chew. I like the guy.

This guy never returns your voice messages. I called twice. Having a business means you are…read moreresponsible with that. Personally, I wish it was 2012 again when small businesses like this actually wanted your business.

The building is a dump, water all over the floor and appliances from a leaky roof, poor lighting,…read moreshow room nothing like photos on website, disorganized, difficult to see products due to disorganization and poor lighting, no owners were present to assist with sales, delivery staff were attempting to fill in and kept stating "owners should be here any minute". I was there at 9:30 a.m. and they open at 9. I would never do business with this company.

I needed to recycle a broken AC unit. They offered to double check it for me to make sure it…read moreabsolutely didn't work before I left it with them (I declined). Quick and easy service. $20 and the hunk of junk was gone. They even waded through ankle deep slush to haul it out of my car for me.

Best service ever!! I will call Rogness for all services from now on…read more Service- on time, friendly, clean and super knowledgeable about a variety of items- microwave, stove, dishwasher. Honesty- he didn't try to upselll and showed me how to maintain the appliances. Unlike some other places that usually say- you're better off getting a new one. Price - super reasonable He ordered the part, came back promptly and fixed it in five minutes. Excellent service Can't say enough good things!

The oven on our LG range wasn't heating. First repair service said the part needed wasn't available…read more(this was the company recommended by LG). Called LG who said the part was available. Called a couple of companies. One didn't serve Mpls, several said the didn't service LG. Rogness sent Kevin out who diagnosed the problem, found another issue and fixed everything with parts from his truck. Great service!

Was great from start to finish. No delivery issues. They were great, especially if you want a deal…read moreon an appliance

Both my daughter and I purchased appliances for 2 kitchen remodels a little over 3 years ago…read more PJ's Appliance has a Very good selection and amazing prices! Last week the LG fridge I purchased stopped cooling. I called a repair service to have it repaired. Repair service "fixed" my fridge - but in the end I was out some cash and still had a fridge that wasn't working. I called PJ in an effort to find another service tech to look at the fridge. Instead PJ said to come in and he would help make it right with a good deal on a different fridge. Purchased a new fridge this AM. PJ worked with me and i bought another fridge at a great price. It is refreshing to find a company that will stand behind what they sell. He owed me nothing as I knew that I purchased scratch and dent appliances and any warranty that might have existed had long expired. Great experience buying there - highly recommend!!

My old refrigerator died in July and was surprised to learn that a replacement would be a year to…read moreorder and deliver from the manufacturer. Since I had medications that needed refrigeration I bought a small dorm fridge. That soon proved inadequate so I started shopping around for a used counter-depth fridge. Again, somewhat rare like the replacement. Was nice to find these folks on Craigslist and happy to report they delivered what I needed. The delivery people were nice and respectful and handled the stairs and drop-off professionally. The fridge works perfectly so far and I am happy with this transaction.

This has hands down been the worst sales experience I've ever been apart of. I've worked in…read morecustomer service for years in retail, appliance, and management and I would never treat a customer the way I've been treated. I baught a refurb washer and dryer 3 weeks ago signed a contract stating I'd not be able to refund my purchase which should have been my first red flag. Paid for delivery and waited for my unit to show up. Delivery went fine except for the delivery team taking an old drain hose I needed for my washer. I knew this was an honest mistake but when I called to get my hose back they said they'd call their manager and then call me back. They never called back... I called multiple times trying to get this hose back and finally resorted to "asking for a manager." To my surprise A1 appliance explained to me that they "don't really have a manager" this was the second red flag. I did get referred to the delivery manager (I guess they have managers now) Alfredo who drove in to the store to confirm that the hose was on the delivery truck. I requested this hose be returned to me since I paid for delivery service but he refused. He said I could "pick it up at the store." I'm expected to drive in using my gas after paying for a delivery service that made a mistake. No one offered to comp my gas or time and so I again requested to speak to a manager. Instead they have Lisa who's not a manager but her role is to "handle complaints" I imagine they get a lot. She never called me back but I did finally track her down after calling and explaining the situation at least 5 times. Meanwhile i set up my refurbished washer only to discover that it doesn't work plus it smells bad but that's besides the point. Lisa was apologetic claiming she would send someone out to drop off the hose which a kind man named Greg did that day. She also connected me to the service department that sent out a technician. She had spotty communication but things appeared to move forward. He worked on the washer machine and told me to reach out if there were any more problems. I tried the washer machine the next day and it still didn't work. I called back in and left a message with Lisa. She again never called me. I called her days later she answered said that they would exchange this unit for something else but they wouldn't do a return for me. I just want to be done at this point so I agree but explain that based on the lack of quality communication, service, and management I didn't want to risk purchasing another used machine from them. She said I could get an unused machine but I'd have to pay more. I asked that after 2 weeks of back and forth and multiple disappointment is there any way they'd be willing to exchange this unit for a new one which based on the "sale" was a $300 difference. The sales department explained the only person who could authorize a discount was Lisa. She said she'd take $50 off the price and I now need to pay $250 more and hope that there aren't any more issues. I know no one really believes "the customer is always right" but at this point you do what you can to make a customer happy even if you loose $250. I don't trust their ability to repair anything or follow through so i feel stuck. I just want the nightmare to be over. Ive been unable to do laundry for 3 weeks playing phone tag spending close to $1000 and the "discount" just isn't worth it. I waited to post this hoping for someone to actually try to make this right but now I need to tell the story. Don't waste your time! If you have a little issue YOU have to fix it. If you have a big issue... good luck. Most importantly... no refunds.

I went to Best Buy prepared to purchase a new refrigerator and stood in their fridge second for…read morehalf an hour with not a single employee coming to help. I left and googled stores close by. Decided to give Plaza a try. SO glad I did! I was immediately helped by Dave and Matt who knew their inventory very well. They quickly found a fridge that would work with the size of my space and in my budget. That was Sunday. Today Wednesday, the new one is already delivered and installers were great. Sale price was the same as other retailers...I will go back to Plaza for future appliances 100%!

We have gone back to Plaza TV and Appliances a third time. At our other home we purchased a flat…read moretop stove, double oven and dishwasher. They were the only store that was able to find us a double oven with dimensions that would fit into the old oven space. They

The showroom is even bigger on the inside than it seemed from the outside! I've been seeing ads for…read morethese guys on FB for awhile now, informing me of sales and "scratch n' dent" appliances. So my husband and I decided to swing by one morning to look around for a washing machine. Upon entry, we were promptly greeted by an employee who asked if she could help us with anything, and she directed us to where we could browse washers as well as the scratch n dent area. I asked about installation and she informed us that delivery was a $40 fee and installation $80. That seemed agreeable to us, so we opted to do that. We found a washer we liked for around 40% off the list price new on the manufacturer's website. During checkout we figured out what day/time to have them deliver and install. We declined getting the warranty, though it was offered to us for $120. They taxed the machine and install but not delivery. There was no additional fee for paying by card. The showroom certainly has many options available, and you'll find the usual appliances such as refrigerators, microwaves, ovens/stovetops, dishwashers, washer/dryers, along with chest freezers, mini fridge/wine coolers, water softeners, disposals, dehumidifiers, even an ice machine! They also have a parts department in the back if you need to repair something. There were no shortage of employees inside busy doing stuff. I'm used to so many places nowadays being ghost towns and having trouble flagging down an employee to help that this was honestly a nice surprise. We wanted to ensure we shopped a local business rather than hit up the Best Buy scratch n' dent place our realtor had recommended; no need to support the corporate elite. I used the restroom while there; it's spacious, modern, and they have the nice cushy toilet paper! The installers were prompt about arriving on the scheduled day. We were apparently missing an important couple of parts on our pipes, which they thankfully had on the truck, but it came with an unexpected additional cost of course. They did a sample run to ensure it was working, then left. Our first two washes went wonderfully, no issue. But the third spewed water EVERYWHERE when draining. We called for a follow-up and they scheduled it promptly for next day, free of charge. They were able to diagnose the issue was with our standpipe and advise us on recommended clog specialists to get the issue resolved ASAP.

Came here on Black Friday. My son is in the market for a new dishwasher. He had already done his…read moreresearch and was choosing between a couple different brands/models. When we arrived there were already lots of other people shopping. A salesperson approached and was nicely casual about helping out. Talked over a few options. Unfortunately they did not have the models on hand that he was looking for. Even though he had a pretty good idea of what he wanted, having an actual model to review would have helped. They were able to give him an estimate on the unit, including delivery and installation. I would use Tony in the future for deciding on appliances.