I went to Lowe's in Merced talked to Mondo to buy a washer and dryer. Made sure I bought it before 4:00pm to get it delivered next day. I was told I would receive a call that night to confirm delivery time. Never received a call, called next morning and was told they would deliver at 5:30pm. Called again at 7:00pm because no one showed up. Was told by customer service it was rescheduled by customer, I didn't reschedule. Talked to manager Krisena, she said they came and no one was home. That's a lie, my girlfriend and I have been waiting for our washer and dryer all day. I work 5 days in a row were my clothes get filthy, I was excited I would finally get to wash my clothes at home because of the promise made to me by Lowe's. No, now I have to rush to do my laundry somewhere so I can have work clothes. This is such a let down. I can't believe they wouldn't even admit to their own mistakes. Not even wanting to resolve my issue. Do not shop here, you will be disappointed. read more

This review is not for the store itself but for its two employees Jason and another gentleman that were just at my home helping with a shaky dryer I purchased. Jason was the initial installer and let my husband know of the issue which was very honest of him because anybody else could have just installed my appliances and taken off. He advised of what to do if he dryer continued to shake because one of the legs was not sitting properly, manufacturer defect by the way, not his fault. Came to my home today got leg removed, replaced with new leg in no time. Very honest, hard working men. Thank you Jason and other gentleman for restoring faith in in-home installation! I hope you install my future purchases from Lowes. read more

took one damn hour to mix paint for me. poor customer service. as i stood there and waited and kept looking at the associate because i haven't seen my paint out thinking maybe it was still mixing i finally got tired of waiting and went up to ask and she never even started on it and just went on helping other people who came up and asked for paint to be mixed. read more

Do not go here if you need help. It's fine if you know what you need, can find it yourself and don't need help loading. I usually go here because it's closer to my house than Home Depot but any department other than the garden center you're on your own. I've been waiting outside for 15-20 minutes now and asked twice if someone is going help me load some siding. I find it's usually another customer that helps when they see me struggling with something. Still waiting...... read more

The service inside the store was great....kind of. I purchased an electric stove with installation and recycle of old stove to be included. They said no problem. Stove was delivered on day I was told it would be by two of the best good-natured guys you could ask for. One major problem - there was nothing on the order that indicated that it was to be installed and the old stove recycled. This was frustrating to the delivery guys and extremely disappointing to me. These guys could have easily said "sorry" and walked out but they didn't...they stayed and installed it and took the other one away. So, word to future buyers....make very sure that your purchase has all information correct - if you want installation and delivery. I was lucky to have delivery guys that had the time to install...but I would not count on that as being the case every time. read more

My grandparents paid in full for a kitchen remodel. It started the last week of June and is still not done. 7/20/15 The first group of workers that came in to remove the old cabinets and the wall, took out a main beam for the ceiling so a post had to be put in which cost my grandfather another 1100 dollars. Then the linoleum that was suppose to be put in was not layed flat but on an uneven surface which created creases and it was stepped on but they still tried to install it anyway until my grandparents said something. They wouldn't agree so someone from Lowe's came out, which took a few days more. When she arrived she said you can still use it. When the contractor came in to lay the linoleum he said there was no way it could be used. Then another person came out to paint the ceiling. You could see where he painted, his stroke lines, uneven paint. It was horrible and not professional looking at all. Fortunately my grandfather knows his stuff. He has built bridges up and down Ca. And remodeled other parts of his home. The only reason he didn't do it himself is because he is too old to do things like this anymore. Lowe's needs to be more concerned with who they are contracting their work to. read more

I love this place. I am currently fixing up my house and I visit this store about 3 times a week. I have never had any problems returning items for full refunds. The one thing they can improve on is helping people find things. When I ask for the location of items I am normally directed to the right isle, but in every other Lowes I have been to they take you to the product and ask if you have any further questions. I thought it was company policy to do that but I guess not. read more

Rudest, most unhelpful employees. Go in to see the products in person, then order online or just use another location, especially if you have to special order something. Management needs to do better hiring here, but I doubt anyone who has had the displeasure of dealing with this store's rude staff is holding their breath. read more

Had a client order their Whirlpool appliances back on December 2. Lowes said that they would show up on December 22 in time for the holidays. It is now January 30 I asked the manager when they would be in, their response was we get trucks on Tuesdays and Thursdays it could be anytime between now and April. Will never recommend another client to buy appliances at Lowe's. read more

II recently bought a washing machine an dryer from Lowe's in Merced. Their customer service was excellent every step of the way. I found the items I wanted online, and called the company's 800 number. The operator, Joe, in Albuquerque, was cheerful, helpful and thorough. He kept apologizing for how long the process was taking, and offering me additional discounts to make up for it. He found me he best prices and confirmed I had the right parts. He then called the Merced store directly to confirm they could deliver to my rural community and special delivery circumstances (narrow roads, work schedule). The staff at the store called to update me as they awaited arrival of the special order over the, and scheduled the delivery. The items came when they said they would. Lucas and Phil were my delivery guys. Despite having to carry a washing and dryer up a long and rocky pathway, they were in good humor the whole time. They also realized I didn't need some of the parts I ordered and arranged refunds. They were courteous and fun, singing as they worked. After having had a horrid experience trying to get the same washer/dryer from Sears over the course of a month, it was a drastic contrast to see how well Lowe's did their customer service. read more

This is a review for Matt that works in the appliance department. He's very patient and kind when selling appliances. He wasn't trying to rush us or trying to upsell any item. We had a lot of questions about the item prior to purchase and he was well informed about the merchandise. We liked him so much after buying the washer and dryer that we came back to him to buy a fridge. Thank you Matt read more

The paint department is a joke. Purchased paint did not like the color went back and asked them to darken it.. Was RUDELY told no andtold it could not be done. Really you are so LAZY!!!! You refused to help. I spent $300 on paint and was treated so bad. I only needed one gallon darken. not the other 7 gallons that i bought. I did not want yellow paint turned pink. I just wanted the pale blue darkened a couple of shades from the same color sample. RUDE AND LAZY!!!!! read more

Lowes delivery in Merced is the worst. My wife and I ordered a dishwasher and was supposed to have it delivered two weeks later. They called us the night before to tell us it would be delivered between 10:30 and 2:30 the next day. I took the whole day off of work to be at home for delivery. They never showed or called. I called the store. Delivery had been cancelled because the dishwasher was not shipped. They were supposed to call but they dropped the ball. They told me it would be delivered to the store on Friday, and I told them I would pick it up in store. I called to see if it had arrived so that I could pick it up. They told me that it was not there, that it was shipped out yesterday. Would not be in until two more weeks. Again, someone was supposed to call but no one did. Needless to say, Lowes delivery in Merced CA leaves much to be desired. I only gave one star because there is no option for ZERO stars. Next time will do my shopping at Home Depot. read more

I used to love the Lowe's in Los Banos, CA before they closed it. I haven't shopped with them in quite a while because they are a drive out of the area for me. I called today to find out why an item in my cart would go from available to pickup in Merced, CA to only available by truck delivery once in cart. Truck delivery would be more than the item so that was a non option. I called in and the first time spent about 9 minutes on hold and being transferred between departments. I was told by the customer service person that it always will show 2 in stock but that they weren't really available because one is a display and the other just always shows on hold. She offered to have a visual check done which I appreciated. After being put on hold for a while the line disconnected. Ok...second attempt. I speak with another customer service person and was transferred to plumbing. I explain I need to be transferred to appliances. I get transferred back up to customer service and a different person offers the visual check. I finally get to receiving to have them do the check and they act like it's pulling teeth to do the check. Hold on (another 10 minutes or so)....get transferred back to customer service at which point I tell them it's not worth it and I'll just write the review. Why on earth do they make things so difficult?! read more

Horrible customer service!! Asked for assistance an was totally ignored...!! Asked a second person for help and was refer to a 3 rd person who was not able to assist me with finding what i needed!!! It seemed that employees try to avoid customers due to their lack of knowledge!! read more

I am in the process of remodeling my home, my consultant at Lowes has been very helpfull but I feel Lowes really steals from their customers. I have spent $5,000 on kitchen cabinets but Lowes wants to charge $1600 to install, it is only 5 small cabinets on top and 5 below, that is $800 a piece for 2 installers to work a 1/2 a day, I don't know any construction workers who are paid $800 for a 1/2 days work so obviously Lowes must be taking the majority of the $1600, I feel an installation charge should be reasonable, their prices already are higher than other places and they are definitly making their money on the Cabinets, Appliances, and flooring where they have a good profit margin so why such an extreme installation charge? Lowes should be ashame and should tell you up front how much of that installation charge is going in their pockets and how much they are really paying the installers. read more

horrible customer service--no one to help -bought a dishwasher for beach house and had to get outside party to install--had to wait until they called with a schedule before even scheduling--improper installation-had to have it corrected at my expense for renter's immediate use-Carla at customer service has a very bad attitude and implied it was my fault-never again will I use Lowes-have been a beach house owner for 25 years and buy lots of appliances-from now on HOME DEPOT read more

July 12, 2016, I ordered a set of double ovens for $2600.00 and tax. After waiting two weeks, they came in the wrong size, which the installers couldn't know until they tried to install them. Then, the installers went back to the store and ordered the right size ovens for my kitchen. Lowes failed to place the order, but told the installers the new oven was in, but when they checked, it was the original oven they tried to install but was too small. They went back to Lowes again and ordered the correct size, plus, I called Lowes to confirm it was ordered. They apologized, and gave me a discount and said as soon as the ovens came in, they would arrange delivery and installation. The ovens came in after a 5 week wait, and, guess what, they forgot to tell the delivery/installation team. Now, I have to wait ANOTHER week to get my ovens installed. Lowes is okay for items you can walk out of the store with, but I'll never again place another order with them! read more