One of the worst customer service I have seen in my life. The flooring department in particular has the worst service and to say the least most dishonest supervisor that I have ever encountered. To begin with, I ordered some tiles assuming they would be exactly like the ones on our floors. The flooring supervisor told us yes we have the exact ones in stock. After delaying for a few weeks he said they don't have the exact size they have a larger version. We agreed to that. However, from day one they delayed not having certain parts and they were looking for them and finally it came the day to start the work this is 3 months later from the charges they did on pour credit card. at that point they said oh we can't align the tiles with the existing ones. Couldn't they have said that from day one so we didn't have to go through the 3 months of agony? We cancelled the order and it still took them 3 weeks to return our money that they had since August 2020. I will not ever do any business nor I will put foot in that store again and I advise you do the same thing. Most dishonest store I have experienced. read more

Went here today, we usually go to Home Depot, but Lowe's carries the Disney collection for Christmas that we like. Even before we stepped foot into the store, we were really turned off, the shopping carts were absolutely filthy outside, Debris etc. in many of them. The store is nothing special, just not very welcoming, and only self checkout was open, I think we'll just stick with Home Depot. read more

This lowes has a great selection just about anything.. Jesse helped us look for a frame, he seemed rather odd but he helped. Their was a guy in flooring, older I think he had been there since 2000 or 2002. Wasn't very helpful in offering us to show us where certain items where or help in the flooring. His response to almost anything was " its a personal preference" not offering an oppinion. But atleast you guys offered a military discount, pretty awesome! read more

The absolute WORST customer service ever! This place is horrible when it come to communication. We went in to purchase some carpet for our home we were going to sell. We spoke to Josh in flooring who informed us we could get the carpet and pad installed for free and it was in stock. We were told the installation department would contact us with a date to measure the carpet. That went off without a hitch. However, after the measurements were done we were told the carpet was actually not in stock and it would take at least a week to get ordered and delivered. So the waiting game begins. I contacted the flooring department repeatedly for a time frame. Which sometimes I got a person on the line but most of the time it just rang and rang. Finally after days of calling I find out it was on a slow boat from LA and and it would take some more time and they would not put us in for an install date until the carpet was actually in the store....ugh. We purchased the carpet with our Lowe's card which ended up being the biggest fiasco ever. We paid for two rooms in our house to have the flooring removed (linoleum) and it was $900.00. However, we were told if we do it ourselves we would get reimbursed that amount. So we did it ourselves. Well we went through a nightmare to get that refunded to say the least. I had to contact the flooring department which told us to contact the installation department. It was like nobody wanted to be responsible and help us to get our money back they promised to reimburse. So we went into the store and spoke to Marcos in flooring. He promised to help and get it back to us. We were told not a big deal since we were Lowe's card holders. He informed us we did not need to be in the store and would take care of it. But that did not happen. We called back the next day and was told they could not do it in the store and to call the install dept. Well here we go again. So I called the install dept who said you have to go to the store. At this point I was done. I called the store manager who told me he would call me back which never happened. He passed it on to the customer service desk which called my husband. We were told to come back in the store and they would definitely do it at customer service. We went in and found them to be quite rude and acted like they were put out by our complaining about our measly $900.00. Finally we got reimbursed. Only took about three weeks and tons and tons of phone call and going into the store. It was by far a very frustrating process. However, our carpet finally got installed both pad and carpet which was nice with free installation. This was the best part of THE whole process. read more

I was very impressed with this Lowes, the store is huge and has just about everything you can think of, we started in the Garden section looking for a few fruit trees for our backyard and the selection was excellent and the quality of the trees was excellent ! We then ventured inside to have a look at the yard fencing and they had just about everything you could think of. The employees were very helpful and actually very friendly and this was very refreshing, most places you go these days the help is not so good. This place in my opinion is much better then home depot and the prices were very resonable, well worth the drive from Manteca to Modesto ! Also if you use your lowes card you get an extra 5% off. read more

I ordered a shower door through Lowe's I was told it would be ordered, custom made and delivered and set up by installers by January 1st 2023 When the door FINALLY arrived at Lowe's, JK SHOWER DOORS called me to set up an appointment for install on January 30th! I took the day off, so I could be here not easy since I'm needed at work! The installers called me and said the door wasn't at Lowe's After several phone calls and being on hold , Lowes said the door was there that the installer didn't want to wait ( not sure what's going on there are obvious communication issues between installer and Lowe's! ) Installers won't make another appointment for install until Lowes shows proof that the door is in! I just now get a call that the door is damaged and will have to be reordered! So now Im looking at another month and what are the chances it will arrive damaged again? My main concern with all this is the length of time this has taken, and how everyone is clueless! I stated this process in November. Definitely go elsewhere especially if you need the job done in a timely manner! This has been very stressful as I needed that shower door as soon as possible! read more

I usually don't write reviews but this Lowe's have the absolute worst customer service I ever seen. I just bought an open box washer. Scotty the associate made us grab a long cart and didn't even offer to help us put in the car out of laziness. After using it and noticing it did not work we had wet laundry everywhere and we had to drain the water out ourselves it was a mess. After returning it we asked for a discount on a other washer for the inconvenience and bad experience and they looked at us like we were crazy. You guys need to work on your customer service skills or your business will be out of luck. Go to Best Buy for appliances !!!! read more

Went into Lowe's to look for some lighting fixtures for our home. We were greeted by Michael, he asked what we where looking for, when we told him what we where looking for he walked with us. He even helped us decide on a lighting fixtures that worked well for our son's room. Although we have to order it from the Lowe's website he was happy to point us in the correct direction for all of our needs thanks Michael. read more

Great location and a well stocked product selection make this place my go-to hardware store. The one thing that you have to understand going in to any bog box store is that with so much product, there is inevitably going to be something that doesn't go perfectly. It's unreasonable to walk in to a place this big and expect to find exactly what you're looking for in 2.3 seconds (unless you know where it is already)! That being said, I have had good experiences during my "store associate" interactions overall. Most of the people that work at this location are friendly enough and helpful enough. I have found what I've looked for almost every time at a reasonable price. Some times they just don't carry the product you might be looking for. No biggie. Always look forward to my next trip to Lowe's because, hey, they're WAY better than The Home Despot (Typo intentional). read more

I definitely like the quality of the products and materials at Lowe's . However , this location lacks knowledgeable staff and the rudeness of the staff is set to take away from your shopping experience. I do dread going to this location due to the lack of customer service and the lack of friendliness from the staff. read more

The sales person Felicia was very knowledgeable and her customer service was outstanding. Nick came to replace my doors and he was very friendly and nice. Great since of humor. Outstanding service is hard to find. These two showed they care about the job they do for the people. Much appreciated. Need more employees like them. Thank you Lowe's for these two. I'm very pleased. read more

We had new patio doors installed by Lowes and had Sean and his team handle it. It was so professional, clean, on time, and knew exactly what they were doing. From start to finish they were awesome! I cannot say enough good things about how wonderful this experience was for us. If you need windows or doors, ask for Sean M. and his team out from Lowes. It will not be a disappointment! read more

This is absolutely ridiculous!!! I ordered my refrigerator 2 count them, 2WEEKS AGO!! And I was told, it would come into the store on the 9th, then be delivered on Wednesday the 10th. I was happy with that, even though my fridge now is on it's very last legs. Got a call saying it will be 2-4 pm and I'll get my delivery by then. 3pm rolls around, and I get a call stating between 3:30 and 5:30. I g Agreed and waited more. Mind you, all my groceries have been in an ice chest since 11:30am. I have an infant in the house as well. No one calls me until I call them and on hold! This is now 6pm. The message I got was the driver got bitten by a dog and there won't be anymore deliveries tonight. Can I reschedule? I say no! I've already been waiting 2 weeks for my fridge and I can't wait any longer. My food has been in an ice chest for 6.5 hours!! She told me there was no other choice and that I would HAVE. To reschedule, and they would call me back with a time. Mind you, I was last on the list to get my order today, and they wanted to AGAIN PUT ME LAST!! Even though they couldn't deliver to me tonight, which I know I was at least the last delivery! Now I've been on hold with the delivery department for 18 minutes and it says I still have 8 minutes to go before I speak to someone! I'm so beyond pissed off with Lowe's and their 3rd party delivery service! I can absolutely tell you, if you can't pick it up from there.... don't order it!! This is Lowe's on Pelandale in Modesto, Ca. read more

First time here did the order/pay/pickup been sitting here over 30 minutes waiting for my pick up. The place is empty no customers, I'm sorry I had to spend my $600 here on a shed but they were the cheapest . read more

Lowe's Home Improvement - Hardware Stores Near Me - Modesto, California

This review is based on our general experience the last three times we came here. The store in general is clean and well organized in the garden department and inside portion. Each employee we walked by greeted us and were positive. The lady who helped us in the paint department was friendly and knowledgeable. After picking up our exterior paint samples, we went over to the window department to get estimates on a couple garage windows. An employee from a different department had to call the appropriate person over three times. That was the only issue. It took her 10 minutes....but luckily we were not in a rush. The rest of our time with her was fine and we received our quotes on a window. We found Lowe's to be a great place because they have different brands to choose from at different prices, allowing for more creativity when it comes to DIY projects around the house and yard! The website is very helpful to because it gives you which aisle the item is on so you are not running around the store wasting time. We are not aware of their services as my husband is very knowledgeable in carpentry work and other things. Looking forward to our house and yard projects in the summer! read more

Want variety and better sales and discounts? Lowe's is the place to go. Less contractors and crowds compared to Home Depot means a more enjoyable shopping experience. read more

Wow! I attended Lowe's today over Home Depot, believing that it will be a suitable match for me, considering that I don't spend much time fixing up, building, or anything handy as a matter of fact. My objective was to walk out with tile shower shelves to place and organize since I have spring cleaning fever. I did indeed leave with just that, plus an adhesive, and something called caulking which I leaned about today, not because of their awesome customer service, but because of YouTube. Thank goodness for that! In fact, my whole trip centered around YouTube. First, there was not one representative to help me. I walked all the way to the customer service line only to hear that they don't have these tiles, and if they did they would be in aisle 37. The rep helping me really just wanted me out of their hair. So out I went, and into aisle 37 I walked. I found what I was looking for. At this point, I'm on Lowe's.com checking inventory. Second, another rep is standing at the reg near the tile department. I ask him specifics about how to actually install this into my shower. "There are adhesives in aisle 2" and then literally walked away. Even if I had a follow up question, I did not have an option to ask. I go to aisle 2 only to feel overwhelmed with options. I left with something. Not sure if it's good, and quite frankly, I did not have the option to check with someone even if I wanted to. I felt alone. My shower is shelf-less with the materials laying next to my bathtub and I felt helpless. Thanks Lowes! read more

I would give 0 stars if I could. Paid $45 for someone to come measure my home for carpet. Now 3 phone calls later and can't get anyone to return my calls to move forward with quote and install. Don't bother with using their services! I want he refund of my measuring fee, their is no reason to pay if I can't move forward! Avoid!!!! read more

Customer service has died and been buried here. Asked for assembly on an item and they can't tell you if it's been done on the phone when I called and was on hold 20 minutes then they can't even bother to call you when they are done. Was once a good store. Two stars for the product and zero for the store. read more

Most of their workers are very helpful and super attentive. But we did buy a freezer and when we got home it was badly damaged. We brought it back to exchange and they gave us a floor model because they didn't have anymore. We were told it was new out of the box but it was the exact same one we saw on the floor. We were able to return it and decided to buy a freezer somewhere else. The managers there are helpless they don't care about the customers. read more

Hands down the worst ran Lowe's I ever been to. Only 2 registers open at all times. The isles are always full of clutter and advertising displays. Can never get around the store easily. And there is never anyone around to assist you with anything. Definitely need a new manager read more

Ordered a charcoal Grill that I had to wait 2 weeks for delivery and I am currently still waiting. I received a delivery date and when the delivery arrived I received a grill cover, charcoal,lighter fluid but yet no grill. When i called the store they put on hold to say they were transferring me to deliveries. I kept getting bounced back to the front only to get "oh someone should be back there". When I asked and received the manager on duty she informed me my grill was not coming because the order didn't say assembled. I asked how would you know that if I didn't give you my info and she stated because i check all the deliveries before they went out. I said you never looked at up my info as I can see assembled on my order and if an order didn't show assembled, why wouldn't you ship it not assembled. This manager was very unhelpful and could care less if I didn't receive my items or screwed up my weekend waiting for this grill. When I asked for her name she refused to give me her last name or Store manager. I will taking this up the ladder as this poor customer service from this location should not be tolerated. Take our money but only provide us goods when you feel like its in your best interest!!!!! Bad Business and Bad Company! read more

The cleaner used by Lowe's had bleach in it and ruined our clothes even though we did not use the spray to clean the carts, it was someone else cleaning the cart using Lowe's made spray. When called A Manager calming to be on duty by the name of Terry was RUDE, said they had a table spoon of Bleach mixed in water to clean the carts. Also that it is not Lowe's problem that the clothes and shoes were ruine. He would not listen, said to talk to the attorney and hung up. WoW this is excellent customer service - NOT - Most all companies out there we have done business with us Alcohol base clears to clean carts, Lowe's uses BLEACH. read more

This store is so frustrating!! Every cash register is Self Checkout! Trying to buy some "oops paint" and it needs an override. And getting someone to come help who has OVERRIDE approval is a joke!! Grrrr read more

I waited a long time for someone to come help me and no ever came. The self check clerk called twice over the intercom and was apologetic to me but still no one came. So, sorry Lowe's, OSH will be getting my business from now on. read more

You can never call them because it's an inconvenience to the employee, the tools are crap and you always know more than the clerk! Worst place ever! read more

Trying to use self checkout because no other registers are open, the spray paint required an employee to clear the system and automatically stops us from ringing up more items. The one person who was there to help self checkout was helping a customer as a cashier as in ringing up all the items in the self check out line which I don't understand. I then go to customer service and ask for help and the guy there rudely tells me that there's someone in self check out to help me, I explain the situation and he gets frustrated and says there's nothing he can do. As were standing in line waiting for anyone to help us, a store employee by the name of Alyssa walks towards the self checkout area and when we asked her for help she rudely says with a negative attitude, "that's why I'm here" then ignores us and proceeds to help a different customer while asking the one employee in self checkout why she called for assistance. We were very offended by the way she spoke to us and made us feel as though we were inconveniencing her. Prior to this incident, we ask for help locating a item and the guy who helped us walked us over to the area, he was very nice and helpful. I wish more employees were like him. I'll stick with Home Depot next time. read more

The staff itself all other times are exceptionally nice, but after a very brief phone call cut short by a worker by the name Noelle, I will no longer be ordering delivery in this store again. I really enjoy shopping in this specific location, but during a phone call and being treated rudely and then hung up after a few short minutes, the overall situation with my lost shipment had gone from bad to worst. read more

Noah from the lumber department provided the best customer service I have yet to behold at this establishment. He was very friendly and not shy to joke around with me. Not going to lie I was a bit worried when I saw the scrawniest employee lifting pallets of fencing into my truck but by the time I finished paying it was all fully loaded into the back of my pick up. If you got need for good wood and quality customer service ask for Noah in lumber! read more

Weekends and nights employees don't want to help they are rude and don't want work I spent 20 minutes waiting for assistance in gate area nobody showed I ended getting their ladder to get what I needed so I could complete my project at home. Management needs to pay more attention read more

Absolutely terrible service. The first time I called someone hung up on me. When I called back a lady at home and garden answered. I was calling to get a quote for Sod. The lady who answered did not know anything and could not price it out for me. She told me to call back later... and ask for another lady who knows more. You would think there would be one person working that could help to answer my questions. She told me that each roll was 6.59 per 8FT and if I have a calculator I could do the match myself. Just over all a very unprofessional call. I will not be calling back for sod. I will reach out to Home Depot. read more

Bad customer service,I went to Lowe's for a gazebo and couldn't get any service waited for an hour and ended up leaving. I even tried order online and they cancel my order don't know why. read more

I have been sitting at car side pick up for 25 minutes. I had to call again. The man that answered told me he could bring my order but I would have to put it in the car. Really what is car side pick up! These sale people just don't care. Honestly the worst customer service I have ever seen! Why have car pick up at all! This store needs a reboot! I picked up two boxes of tile that I could not pick up myself. They still refused to load it for me. I had to stop a kind gentleman that was walking by. This store sucks! read more

Lowes in Modesto has terrible Customer Service, I couldn't get over how many people are standing around not greeting, asking if you need any help and when you do ask, you feel like your annoying them, we had to go there two days straight and each time has been the same on not helping us. I hope somebody from Lowes reads the reviews they need to know that's not okay!!!! read more

I am an 81 year old senior with hearing impairments and others associated with aging. After going without an oven for close to a month I decided to go to Lowes to buy a new range. I checked in at customer support and asked for help and one of the smoothest buying events happened. Three people were involved, Itzeli, Jeremy, and Sophia.Their attitudes, efficiency,and knowledge define them as exceptional assets to the Lowe's team.Great job people !!! read more

My appliances were supposed to be delivered today but because they messed up the city they brought it back to the store. The delivery driver lied and said he tried to deliver the appliances but he did not. Went to the store to speak with someone and the manager, Carlos, has made me hate Lowes. He lied directly in my face when I asked him for a number for the delivery department. He gave me fake names of supervisors there. He blammed everything on the "3rd party" DSI Logistics and said he cant do anything because its their fault. He was just trying to get rid of me. The worse customer service ever and from a manager.........ridiculous. Will now be going to Home Depot or somewhere else from now on. read more

Very poor customer service. I waited for 15 minutes at the paint desk. I counted seven red vests in the area walking by, constant paging for help, I kept hitting the customer service button, which kept activating the pager. To no avail. Literally 10 feet behind me at the customer service desk with to read this. They just watched. Maybe a little cross training would help. I left $200 of product on the table and went to Home Depot read more

I wish I could give them a 0 star. We bought a washer on Sunday February 13th from Lowes, the sales person in appliances wrote up the purchase order. This was the same guy with the red vest with all the Lowes patches on it that answered our questions the day before! He was not very personable and didn't appear to really want to assist us. So we bought the washer, the hose and the paid the installation fee. He informed us it would be delivered sometime on February 14, between 8am and 9pm. Basically wait all day at home for them to show up on Valentine's Day. Ok that's fine but when the delivery person arrived at 8am on Feb 14th, he brought a dryer not a washer. He informed us the sales person wrote it up as a dryer not a washer. He wrote washer but wrote the wrong code. So we told the guy we didn't order a dryer he told us to go to Lowes to do a return. He never took the dryer out of the truck. We immediately went to Lowes to let them know what happened, the return person didn't know what to do to correct the situation she sent us to appliances, no one was there we waited for someone to show up no one did we went back to returns to be told she was calling someone to meet us there and after waiting an hour for someone to assist us the person then shows up and we were sent back to returns and there are problems she forgot to add the hose and installation fee. She had to start all over !! We had asked to speak to the manager of the store; but I guess the manager could not be bothered. This is the very last time we shop for anything at the Lowes Pelandale store!!! read more

Well they have stuff to build and fix things around the house just like they're competitor .. Price is the same but the other guys do hire people who know what they are talking about(sometimes). I mean it seems ridiculous to ask a 22yr old single mom what type of insulation you need for a project and random home improvement questions, but that's what this place has as the "professional associates". I usually know what I'm doing but on the occasion I need to ask a question better off googling it . But I do like this place other than that and don't have any loyalty to either or.... More of a convenience thing read more

I placed a custom order online 9/25 the eta 10/3, show up on the 3rd it's been pushed back to the 9th, show up on the 9th it's been pushed to the 10th, I call on the 10th and it's been pushed to the 11th, on the 11th call and I hear "your order was placed today and scheduled to be hear on the 18th" I asked what do you mean placed today? She said that what the computer said, frustrated I give the benefit of the doubt, I assume it didnt show up in the shipment and it had to be re ordered, well now it's the 18th and I called today and it's pushed yet again by 1 day to the 19th. The departments that are supposed to deal with my oder straight up don't answer the phone ever. I have to call other departments to check on the order. If my order is not here tomorrow I will be irate and will be contactng corprete. Never using lowes for anything out of sheer spite now, kiss my business goodbye. read more