Really nice and helpful. Made delivery and haul away a dream. Truly appreciate the great service.read more

Disappointing Customer Service…read more I purchased all of my home appliances, including my washer and dryer, from Direct Appliance, so I was very disappointed with how they handled an issue with my dishwasher. The dishwasher stopped cleaning properly, particularly the top rack. A technician came out, spent only 5-10 minutes looking at it, and concluded that the dishwasher pods were creating too many suds--even though I was using the recommended pods. I called back and explained that the issue clearly wasn't resolved. I was told the lead technician would contact me, but he never did. A few weeks later, I called again because the problem persisted. They wanted to charge me another service fee to come back out. After going back and forth with the service department, I was told, "We have the right to refuse to service you," and that notes would be placed on my account. I ultimately diagnosed and fixed the problem myself. A 30-cent screw had come loose, causing a loss of water pressure to the top rack--a common issue with these dishwashers. What frustrates me most is that the problem could have been identified with a more thorough inspection. Instead, the technician settled on the first explanation and left. After spending a significant amount of money with this business on our appliances, I expected much better customer service and support. Unfortunately, based on this experience, I would not recommend Direct Appliance.

Jose did us a solid. We brought our dryer to him and noticed that someone before us tried to fix it…read moreand thats why it wasn't working. Jose ordered the part and when it came he replaced it and helped load it up when it was done. Got home turned the dryer on and got so hot thatnibwont need to use high heat for a long time! Thank you Jose for doing a supreme job. The cost was reasonable which will make me want to go back it i needed an appliance in the future.

Cheap parts, only last you long enough for it to fall right out of the return period…read more Unprofessional, shady, untimely assistance, overall a HORRIBLE experience. I'm down 500$ into a washer that didn't even last a whole month. If I could give negative stars, I would

I ordered my vanity from here and specifically chose one that had Bluetooth features so I could…read moreplay music. When I picked it up, they gave me the wrong vanity even after confirming it was the correct one. I had even build the whole vanity and it had no bluetooth features. Because of that, I had to drive an additional 45 minutes back to Modesto to exchange it, which was really upsetting and inconvenient. Especially since I made sure it was the correct one and was told it was. I also had to wait 2 days to go back because they weren't responding on weekends.

Hey, if you wanna be lied to this is the place for you!! they will say if you purchase this and you…read moredon't like, if it's uncomfortable, or if something happens to it within this amount of days you can return it or exchange it.. but what actually happens is they don't answer the phone. Then when you go down there, they tell you only a manager can help you with this they're not here right now I'll have them call you.. what they're really doing is waiting out their return/exchange policy.. then they tell you sorry it's been too long, There's nothing we can do!! So, Again if you enjoy being ripped off and lied to this is the store for you..

I bought a washer and dryer combo about a year ago. It's worked great, but yesterday it had an…read moreissue with the washer. I went to their business today and explained what it was doing, and within two minutes, they had it diagnosed without even bringing it to them and left with the part to repair it for $20. Came back home installed the part that they said. And they were right. Washer is back up and running for $20. I really appreciate their honesty and their parts . If I ever need any more appliances in the future, which I'm sure we all do I'm going to continue to use them. Thanks again.

DO NOT WASTE YOUR MONEY OR TIME!! this is a shady business and they sell shit appliances that break…read moredown right after their bullshit 30 days warranty. To get someone to fix it is impossible!!!. My dryer stopped working after only after 3 months! I call they say $165. Now I call again and its $185. Then the guy im talking to just stops respondin, turned off his phone and ignored me. Fuck off! with that kind of customer services. I will be getting a hold of the BBB and reporting this "business". Out here selling broken appliances with people's hard earned money! You should be ashamed of yourselves. I hope no one ever goes to you again. BUY SOMEWHERE ELSE! DO NOT WASTE YOUR MONEY! SCAM COMPANY.

Víctor is a rock star!! Nice to work with local folks and avoid the big box stores. Great customer…read moreservice

Okay, so the convenience of being able to pick out new kitchen appliances and leave with them is…read moreworth something. Center Appliances in Manteca offered just that. We brought our truck, picked out what we wanted, they helped load it up, and my husband installed them that evening. Win! They do offer delivery and install, through a third party they work with. It was fairly reasonable but we didn't want to wait. Also, you can bring your old appliances back and drop them off. They will recycle them for you. Subtracting one star because the sales person was bad talking the brands they don't carry. With a passion. At the end of the day, even if the brands suck, I'm not a fan of talking negative against the competition. "I don't reccomend it." Or "We don't carry XYZ because we only carry products we can stand behind" would be sufficient.

He's service was bad and the refrigerator was bad it only lasted a few months my food would spoil…read morego to waste the freezer would defrost by itself and meat would go to waste .never no hassle and they definitely have great appliances to choose from I recommend them

Today i went to this so called business, to buy a used Gas Stove…read more 1 i found a used stove i like, so i started turning gas knobs on, one broke off. He said it must of been broken by someone. He can fix right away. So i goto another stove that looks good. Now a gas knob is frozen. He rudely says " dont touch anymore knobs, i dont want you breaking anymore knobs" Wow what a rude business owner. I also own a business, and would never talk to a prospective customer like that. So i told him, i will take my business elsewhere. STAY AWAY FROM THIS PLACE . ! I ended up going to Direct Appliance, i bought an open box stove , brand new What a deal, and great service.

I've had very good experience with Tony's appliance I would recommend them as a company very good…read moreservice in the future if I need any appliance I will look there first

The prices of NEW appliances are outrageous! I had a power surge problem and it fried all my…read moreappliances! I'm a retired, fixed income, senior citizen. I went to TONY'S USED APPLIANCE, on Railroad Ave. in Ceres, They were the nicest people, super friendly and most of all, AFFORDABLE! The appliance comes with 90 day warranty. And YES they stand behind every appliance they sell. So I basically got a new kitchen I could afford, refrigerator with ice and water in door,side by side, range and oven, ( gas,)for less than I would have paid for just a range and oven!! These guys are the best! Try them out if you ever get into a jam. They deliver and take the old stuff away. Real Nice looking appliance and very very CLEAN, even the store itself is very clean, so no worry about bugs!! Many thanks to Tony's You saved me a bundle and stress. Helen Knoll

Long time customer of H&H but something has dramatically changed with the office staff.read more

Called them first thing in the morning to come check out my dishwasher which wasn't draining well…read more Lucikly Same day service was available, off course I had to wait 4-5 hrs for tech to come out. Technician was really professional and knew what he was doing bc I had done everything he was doing the night before to fix the dishwasher on my own and had failed lol. I was too Nervous to mess with the drainage pipe myself as I had expected that issue could be there. He found the problem in the drainage pipe as well. He didn't leave till he tested the dishwasher few time. It was up and running. Charger $115. I will call them again plus they were local to me as I reside in Ripon as well.

They remodeled our kitchen about thirteen years ago and one of our recessed lights just went out…read moreand they replaced it for free. Great customer service.

For a second time we called on MKB to remodel our newly purchased home. From floor to ceiling,…read morekitchen and baths The staff is fun and easy to work with. The showroom offers lots of choices and then the options go beyond what is visible. Terrific work crews with sincere integrity show up as scheduled. We were always given a schedule for the week. Great company with great work ethic! We would use them again and recommend MKB!!