Mike was a pleasure to work with to order our range, dishwasher, microwave, and refrigerator. He was extremely helpful and knowledgeable about pro ranges and answered all of our questions. read more

Larry Luciano was our sales rep. He was terrific. He spent so much time with us looking at various manufacturers of kitchen appliances. The first time we were there we spent over an hour with him and didn't buy a single thing. The next time we came in he again answered other questions but we didn't buy anything. Finally we came in We want and the process took less than 30 minutes and we are out the door. He even researched one item and found it less expensive somewhere else and did a price match. Delivery was very easy and the guys were here when they said they were going to be here. I would recommend Pacific Sales and especially Larry to anyone. read more

Very irritated with pacific sales. My fiancé and I went to Sears first to try and find a washer and dryer and a refrigerator. We decided to shop around. We hit pacific sales in best buy. Michael, a sales rep for them, was super nice and a great guy. He has gone beyond his job duties to try and help us. But the company sucks. We went in and found the same washer and dryer we saw at Sears for $150 less each piece. We then found a fridge for 200 less. We were told that the fridge had to be ordered and would be delivered to their warehouse oct 9. We were told that all of our appliances would be delivered oct 9 too. Then michael called us a day or two later and told us that the fridge was back ordered and we wouldn't see it for another week or two. We asked if there was another fridge, similar in price in stock at the warehouse. He found one and hooked us up. When the delivery truck showed up they told us they were here to deliver our washer and dryer and a range ( I ordered that over the phone a couple days earlier). No fridge. He said oh it's back ordered and proceeded to point at the invoice where it showed it. I said the original one was back ordered; we were suppose to get a different one. He said I don't have any fridges for you on my truck. Outraged, I called michael to figure out what the hell is going on. He was just as shocked and pissed as I was! Long story short, the replace fridge that was in stock at the warehouse was actual a returned item and could not be delivered to us. So here we are, a week into living at our new house with NO fridge or food. read more

Just purchased a brand new whirlpool cabrio. I was super excited because it's quiet and has a steam option. The machine was garbage. Once I started using it, I got to the third load and it started making an awful grinding noise. No worries. Called Pacific Sales to inform them the machine was faulty. They replaced it. However within a few days the second machine was doing the exact same thing. Pacific Sales informed me my only course of action is to contact the manufacturer. I literally dropped almost $1400 and my machine is broken....and this company turns its back on its customers. Do yourself a favor and don't buy from these guys. They are housed inside the Best Buy in Modesto. Lucky me, now I get to chase behind whirlpool to ask them come out and fix this piece of garbage. read more

We received excellent service from our sales person Michael Tabares. He was very genuine and down to earth. We needed to replace our built in microwave and Mr. Tabares showed us several models that were comparable to the one we were replacing. The microwave was delivered in a timely manner. The man installing our new microwave noticed that the vent over our stove had not been properly installed when the house was built so he had another technician come out to fix it for us a few days later. Overall we had a very positive experience from start to finish with Pacific Sales Kitchen & Home. read more

Located inside the Best Buy. You think you are dealing with Best Buy however you are really dealing with these guys. Price matching - NOT, if you want the price match then buy from Best Buy online only. Sales guys... so/so at best. We were doing a full kitchen appliance makeover. Stove/Dishwasher/Fridge/Hood We were told they would all ship together, received all appliance with the exception of the hood. We went into the store as we couldn't get to the person on the phone only to be told that they had a bunch in stock in their Chino office, however they cannot ship inter-division and they would have to order from the manufacture. Needless to say, we canceled that part of our order and had to go to Home Depot to purchase. Would I go back and do business: No, based on honesty and flexibility to ship on time. read more

I ordered a washer, dryer, and refrigerator from Pacific Sales last week. I was told that I would receive my order on 6 June. On 5 June i received a phone call confirming that I would be receiving my delivery between 3 and 7pm. At 415 i received a phone call saying that they were 15 minutes out and would deliver at 430. At 520 I received a phone call that the delivery team was out in front of my house. I went and met the delivery team at their truck (they did not come to my door). Once at their truck the delivery guys told me they were going to have to reschedule. I had planned my move in date around having a refrigerator. I can live without a washer and dryer but a fridge. I offered to help move the items into the house and would set up myself because of the massive inconvenience they cost me. After sitting in front of my house for twenty minutes i got a call from their staff saying they would have to reschedule. In the time they were sitting in front of my house they could have gotten the items delivered. for their inconvenience they offered me a 75 coupon for next time? next time there won't be a next time. will i ever order anything from this company again???? no, never, not in a million years will i ever recommend them to anyone???? nope, nada, zippo i created a yelp account just so i could leave a a comment about their horrible customer service and lack of responsibility. They rescheduled my delivery for a 8pm on 9 June. ***********the staff in the store were fairly good. this review is completely based on their delivery team, management, and phone staff***************** read more

We bought a floor model oven from Pacific Sales/ Best Buy in Modesto Ca. When the stove was delivery on Saturday the oven part was not working. With the help from Brandy and there Area Director Jose from Pacific Sales/ Best Buy our oven was replaced on Monday. Our new oven works beautifully and now, I have a happy life with a happy wife. Happy Anniversary! To my love! read more

I want to thank Michael and Johnny for really going the extra mile to make my experience as great as it was. I typically don't buy my appliances through big box stores, but you can bet I will be from now on. read more

Do not do business with these people, they do not stand behind their products, We bought kitchenAid refrigerator, has never worked since we had it home, repaired x2, and still not working, Pacific Sales refuses to exchange refrigerator or even return calls. The worst customer service ever!!!! 3 months with new refrigerator and still doesn't work... Another unsatisfied customer!!! read more

We purchased a returned dishwasher for a good price. That's where the good experience ended and the trouble began. A few minor parts were missing, fasteners for the kick panel, so we called and asked if they could be ordered. 2 weeks later, I called again and was told it would take another week. Truth be told, the parts were never order the first time (the packing slip was dated the day after my second call). When the parts did arrive, they were wrong. We received a new kick panel instead of the hardware to fasten the kickpanel to the dishwasher. We visited the showroom to explain the problem and the person behind the counter insisted on sending a repairman to fix the problem. When he arrived, he had not been told why he was making the service call, so he had to order parts. A week or so later he came back with the 2 tiny fasteners and misinstalled them so that when the dishwasher door was fully opened, one of the fasteners shot off and landed in the next room. I reinstalled the kickpanel by trimming a little bit off one side. While I was down on the floor I noticed that the repairman had loosened 2 pieces of tile trim under the counter that now needs to be refastened to the counter. The dishwasher, a Kitchenaid, is great-not to impressed with Pacific Sales Kitchen and Home. read more