Half the things I need are never in the store. It would be nice to walk in and not have someone hound you too buy something. So I try to buy online buy the free shipping bait and switch is pretty dirty. Had I not had trouble signing in to Paypal I would have ended up paying $80 shipping for a $80 product I was told shipping was free. read more

This Lowe's in Monroe needs to get someone who knows what their job responsibilities are in customer service. I went there today to get an Amazon price match(which they do) the one woman said uh I don't know! Then she called another woman over to help her, the other woman said it has to be the same thing(I had the product up on Amazon for them to see) exact same thing!!! The second woman then said I have to find the exact model number scrolling all over the place. Then she says it's listing 15 of them, how foolish can you be. I then asked for a manager and waited another ten minutes. I couldn't take anymore stupid!!! read more

My only issue with this location is due to one employee--Linda at the customer service desk. She has been consistently rude and impatient during my visits. Most recently, I came in to exchange a paint product after Lowe's gave me the wrong one. I waited about 30 minutes for a manager, who quickly resolved the issue as soon as he glanced at the paint. I appreciate the manager's help and professionalism. The mistake was on Lowe's end, but the experience was made worse by poor customer service at the desk. read more

This is a joke of a store. I was parked in a lined spot with no visible no parking signs or any coming off Roosevelt rd nor any once on the lot. I was robbed or extorted of $2500 for parking there. I have spent over $10,000 at Lowes in the past year and will never spend another penny again. I tried talking to the blue haired manager and before I could speak he was already irrational. read more

Doors were a special order to fit our home, did not show up on day I was told, no call to let me know I called them. Next day still no doors or phone call to let me know. Now we are at an appointment that will be 1 week later. Mind you all the work missed to be available for strangers in my home. Promised to reimburse us some after job completed. Promise never happened but we have doors and no more projects through Lowe's. read more

Employees unhelpful, always have a attitude when you're trying to get help finding a product, only reason I return is due to lack of options in the area , read more

Lowe's Monroe 1 Star ZERO on Delivery. 2 weekends Waiting and Zero Communications from Warehouse & 3rd Party Lowes Distribution and Zero Store Responsibility. Spoke with Amanda (warehouse) Amy , Angie , Kieth , Jessica and have been to the Store on 3 occasions to not only have it delivered but also Delivered Damaged and Late on Two Weekends. In store shopping, picking up items to go is Wonderful Selection and Good Customer Experience But DELIVERY is Awful, not on time , no communication and each person blamed the other. Will consider ordering online from anyone and not depend on Lowe's Monroe for delivery items. read more

Went to return an item and dealt with the most rude worker at the customer returns at Lowe's his name is Chris. Lowe's preaches treating associates with respect yet they have a lack of how they treat their customers with respect. I do not recommend going to the Lowe's in Monroe. read more

We purchased a front and back door for our home, one in stock, one on order which came in a timely manner. We had a 10% coupon which the salesman and chief cashier helped us to take advantage of although their computer system would not. My husband, a retired carpenter, installed the doors. When I called today to check on add-on blinds for the back door, our salesman answered me immediately by name just from my phone number. We are very happy with the products and service of our local Monroe NC Lowe's. read more

Lowe's Home Improvement - This is the back door we purchased at Lowe's. We may also buy the add-on blinds or just put curtains as it is magnetic. - Hardware Stores Near Me - Monroe, North Carolina

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Broken rental equipment and refusal to refund the cost of rentals. Filled several complaints with corporate customer service to be bounced back to a store manager who has now stopped responding to all emails. Requesting district manager contact information is next step. Do not rent anything from Lowe's read more

They have a bunch of Karen's working as managers. Don't shop here Karen alert. I wanted to exchange a dented water heater (the dent obviously came from factory the box wasn't even damaged) she said she would take a loss although it's not even her money on the line it's mine. She wouldn't exchange because she wouldn't be able to "sell" it so apparently they like to sell returns as well. What a shit show. read more

Lowe's Home Improvement - Hardware Stores Near Me - Monroe, North Carolina

This store is a joke,and has been for a long time, you go there for construction supply's and the shelf's are empty.you ask them where's a item and they take you to an empty shelf, ask them why it's alwy empty and they answer I Don't know,I left went to harbor freight and they have shelves running over with stock, nice helpful employees and managers with answers, Instead OF I DONT KNOW!!?!!! STAY AWAY IF YOI WANT WHAT your LOoK Info FOR randy hinson wrote this so beware!!!!!!!!!!!!!!??!!??!!!!!!?? read more

Popped in to try and return some garden bricks that I had purchased at another store and no longer needed, but they were unable to accept them as they don't sell them at this store. Yep, I had my MyLowes card but that didn't seem to help. The gal at the desk was very nice about it though. read more

Lowe's Home Improvement - Hardware Stores Near Me - Monroe, North Carolina

Scott in cabinet design was really pleasant and helpful. Could not have gotten our needs helped without him. Thanks.

I ordered a stove on Jun 18th and got an order confirmation to have it delivered today. I received no phone calls or any further contact from Lowes Charlotte the entire time I am waiting. I even went online yesterday to check the order status. Everything was still showing on time for delivery. I check my email this morning and I have an email saying there was a change, delivery date is actually changed to 15 Aug. I call and am told yes this is a specialty item and has to come from factory. Its a plain 30" stove for gods sake. Lowes you will no longer get my business. 2 months for a common stove give me a break. read more

It's sad but this place has the worst customer service. I went there to buy some home supplies and I asked the employee questions. She was very rude. He didn't even look at me. She was about 50s. read more

First off. If you need something that you can walk in and pick up and pay for and leave then your probably going to be ok. But god forbid that you have to order something or have them put something together and then you need to pick up.You are in for nothing but problems. After a couple of my own run ins with them I have decided not to go down that road again. But my mom wanted some new patio furniture and went in and picked it out. They told here that it would be ready for pick up on Friday around 12. After waiting on them to call she called them. Was told by customer service "we don't know anything about that"put on hold then man picked up. Asked her to hold. Didn't put phone on hold,just laid it down. Made a smart remark about "what was he supposed to do about it" girl in back said "not my problem".. Customer service at its finest. Was finally able to pick up furniture Saturday about 2 o'clock. Thanks Lowe's for not letting me down read more

They know NOTHING about keys ! The male that waited on me, said he'd get someone that knew about keys! The one he called over had only worked there 4 days and tried to tell me the key that I had was a blank! I told him to look at it, it was a key and had been cut AT Lowes! He argued with me that it was a blank and I needed to have the original in. How stupid. Couldn't he see that the key was NOT a blank. I went to the front and asked to see a manager. Manager wasn't there, nor was the assistant manager so they called a supervisor. He apologized and told me that the male that waited on me was new.....so why did the one employee call him to help!? When the supervisor walked to the key cutting area with me the new MALE turned around and left the area! Imagine that. Either they think all women are stupid and helpless and it's a very blatant display of their own ignorance. read more

I totally trusted Lowes to remodel my bathroom. A job that should have only taken 2 weeks has now run into the 3rd month. New items in boxes arrived broken, wrong color, wrong parts, and missing pieces. When a worker showed up and something was wrong or missing, they just left. Then the next guy showed up to do something, he couldn't do his job so he left as well. This has been going on for three months. When you order from them, it comes from a wearhouse, therefore if something is wrong, they had to reorder and wait on it from the wearhouse as well. No exchanging from local store. My experience has ruined me for future projects! read more

Lowe's Home Improvement - Ripped out everything the first week, then it looked like this for a month! - Hardware Stores Near Me - Monroe, North Carolina

Please excuse there following dissertation, but I wanted to explain why I wish I could give a -5 star review. The appliance department couldn't catch a drop of customer service if it fell from the sky! They sold me a dishwasher from the floor that had no 1 year warranty. I learned this because I was not given all parts for self installation. When I asked the store for parts, I was given the parts from a dishwasher from a different manufacturer. They said the manufacturer made all other brands, so it didn't have to be by the same brand. Of course it didn't fit! I asked again about missing parts and was told to contact the manufacturer. I did & was told the dishwasher's one year warranty had expired. At this point, my goal is simply to return for a new dishwasher with a warranty. Two phone calls to Customer Care resulted in two escalations that required a manager from this store to call me within 24 hours. A week later from waiting on that call, I call this store in Monroe again. Immediately I was transferred to Customer Service. After another wait of over an hour, they said the store needed to approve my return by management. A little after 9pm (when they close for the day), a store supervisor answers and Customer Service leaves us to work it out. When she does, I hear a click and realize the supervisor hung up on me. ALL I WANT IS TO PROCESS A RETURN! Instead of "Improving Home Improvement", the Appliance department at this store needs to improve customer service! read more

The store is way to big for so few people around to help you. And when you do find someone the stock reply is,with few exceptions I,ll find someone from that department to help you and that never happens. read more

This is your typical Lowe's. It really is no different then any other. Service is always hit or miss. Sometimes hard to find someone to help you and other days there is plenty of people to help out. However, it is still much better service then Home Depot in my opinion. read more

I have tried several times, too many to number at this point to allow my local Lowe's a chance to be what I expect my local home supplies store to be: NOT HAPPENING. I have come to the conclusion that Lowe's thinks they can be "crappy" because they are the only store like this within a certain distance; we have no other choices. Lowe's, THIS IS NOT TRUE. I hope people take the time to look at these reviews before patronizing businesses. I was in need of a washer & dryer and went to Lowe's. After literally standing right in the Dept. by the washers & dryers for 30+ minutes not one associate (and there were at least 5 running around) offered assistance. I asked for help twice, once pushed off onto someone else that did not help and 2nd totally ignored. I called the store to see what they had available for electric stoves recently and was told I would be hard pressed to find one right now. He asked when I '"needed" it and I told him I wouldn't be asking if I didn't need it like soon. Very rude and not helpful at all. I went to Queen City and am 100+% happy with that purchase. I will also share that I was buying cement at Lowe's, mind you they are 50lb bags which they keep on the 2nd shelf UP so very hard to manage. Not one associate offered assistance and at least 2 saw me. The bag also had a hole in it. The paint dept. is HORRIBLE. It is not a customer's fault when they are understaffed and busy. Lowe's is NOT customer service oriented AT ALL. The fact that this is what this kind of store is and should be all about is very concerning and so sad. I will take my business elsewhere and travel a little further from now on (and NOT to a diff Lowe's as they are all the same). I work very hard for my money as we all do and expect to be valued a whole lot more as a paying customer. "Lowes, without patronage you won't have business. Step it up or move out!" read more

Most of the time i dont have a problem here, however, at the end of 2019 i bought a fridge and set up one of their credit cards to make payments on it, i was excited as this meant i could finally own a decent fridge that wouldnt break down so soon, and i could pay it off over time so i wouldnt hurt for money!! At no point however did anyone inform me that after about a year they would charge me a almost $300 fee for not having the entire thing payed off yet. Had i known this i would have happily made larger payments and avoided this $300 bill, as it essentially negated a majority of the payments i made thus far. I feel this was extremely unfair, and on top of that outrageous! Interest fees i can understand, but only if theyre understandable and decent, these 'fees' are insanely high, and as i stated i would have happily paid this off sooner to avoid this but this information was kept from me. Also i am in no place to pay off the $1000 left right now, and im noticing that they are also charging a $22 MONTHLY INTEREST FEE!!!! Why? What the actual fuck lowes???? How am i supposed to pay your bullshit off???? read more

Went to Lowe's today to finish a project and wired 15 minutes for someone to help me. I had several associates walk by and said they would find somebody. Finally got my floor covering and waited another 20 minutes for someone to bring up a clothes dryer that purchased. Almost an hour spent between arriving and getting out. Not exactly how I wanted to spend my Saturday. I have never known this store to be in such chaos as it was today. read more

Just your standard Lowes, nothing special about this in. Clean store, helpful staff at times. Get what you need.

I bought 2 entry doors from Lowes in Monroe, NC ....Feb 2017. Installation was scheduled about 2 weeks later than told. Both doors had small indentions. After speaking to 7-10 people at Lowes; I finally received a $200 credit. One door was installed by Abbott and the other door was installed by Vista This has turned into an installation NIGHTMARE!! Please note; both doors were installed in Feb and March. I still have installation issues with both doors. I hope, that my front entry door is completed next week; after 10-12 phone calls.. Still waiting on the owner to call me back from Vista for side entry door! If you are considering ANY form of installation for you home; do yourself a favor; STAY away from LOWES...corporate office is ridiculous! I'm 62 years old; absolutely, bar none, the WORST home improvement purchase, and installation in my entire life! Steve read more

BEWARE!! Be sure you check every word in what you sign when you use your Lowe's credit card. They will set you up on deferred interest without your ok. The first time this happened I let it go, but now it has happened again. I was not ever!! asked if I wanted deferred interest on a refrigerator in 9/2015. I was hit this month with the interest. When I called about this issue today, I got an off shore call center. What happened to the this company? read more

Don't know why I am even bothering to write this review. It is evident that it will be ignored. This weekend, I purchased a pallet of flooring. I asked someone in flooring to get me the items, and he had to find someone with a forklift. The flooring was on a high shelf, not in the back of the warehouse. It took over an hour to retrieve my item off of the shelf, because the employees were being pulled from several directions. The one fork lift driver did not know we needed assistance until I started to get upset (after 40 minutes of waiting). They forgot about us multiple times. They blocked off the aisle to remove the item, unblocked the aisle, and blocked it again. If they knew it was going to take an hour to get an item off of a shelf, they could have told me and I would have returned after it was down. Anyway, I spoke with the store manager who was very curt. By the time I spoke with her, my wait was already an hour. She told me that I was lying about my wait and that she was going to confirm my lie by checking the store surveillance. Guess she realized that I had been indeed waiting an hour in the flooring department, because she never returned. Anyway, she informed me that my experience is to be expected, because it was a Saturday and they did not have enough people. I could have told her that Saturday in June would be busy, and I don't work there. However, I do purchase a lot of building materials from both Lowes and Home Depot. I am a Pro customer at both stores. Lowes has been sliding in customer service for the past 18 months. I am pretty sure it is from corporate changes. To save money, they cut staff and hired inexperienced people. The workers can only do so much when their manager is inexperienced, incompetent, and rude. It is evident from the employee turnover. Instead of being combative, the manager should try to figure out how not to make customers wait over an hour to get an item off of a high shelf. This flooring was not in the warehouse. I will remember this experience, because I still have a lot more flooring to buy and don't have hours to spend while Lowes tries to figure out how to employ enough people to get things off the shelf. read more

Absolutely HORRIBLE customer service from the rude female at the front counter to the female "manager". Who knew it was an inconvenience/impossible to return an item previously purchased (within the posted guidelines) to their store. read more

I ordered new windows from the Monroe Lowes after receiving 3 competitive bids. Their bid was very competitive so I chose them to do the job. The installer did an absolutely beautiful job of installing the windows. He was very meticulous and the work is impeccable. This is in direct contrast with the experience I had with Home Depot who installed windows at another home I had last year. I would highly recommend Lowes of Monroe for window replacement! read more

Please don't be tricked into believing you can really get carpeting installed in 72 hours!!! No one in the store is familiar with this program and they are not very helpful when you call Lowe's Installation Department. I recommend Lowe's remove their advertisement for this service!!! Total BAIT AND SWITCH !! read more

This is the worst store. We wanted to buy at least 1000 pieces of fencing material. We finally found a blond girl who told us she would get someone to help us. After waiting 15 minutes we located her on another aisle with another employee looking at the gates. She must have forgotten about us. I was walking all around the garden section looking for help. We wasted more than 30 minutes looking and waiting for help. In the store all of the employees were engaged either talking with other employees or doing their own thing never looking at customers. In the lighting department I asked an employee where the table fans were. He was so busy carrying a light, he told us what aisle they were on. It was the wrong aisle. We spent more time wandering around till we found them. We will not go back. There are other options for shopping. It was again such a bad experience, I was compelled to write this. read more

The lady that was doing the exchange forgot to credit me the difference of the 2 lawn mowers. I assumed that the receipt was correct until I checked my receipt Sunday evening. My issue with them is when I called today, the first girl I spoke to (cst service) asked me why would I had left without my correct receipt, like she was blaming me and that she could not help me, (then she doesn't need to be working at the desk for customer service) The mgr that had been helping me (Nina) was off, but another mgr "Oscar" also had been helping me. The girl (customer service) told me that he was suppose to come in at 1:00pm today, so I called back around 100 but nobody could find him, so I left a message for him to call me back. No he didn't. I just figure that somebody in that store could have helped me. I just would like somebody to follow through and give me my credit of $150 back to me. They have my name and number so let's see if I will get a call tomorrow, (Tuesday). I will get my money back Tuesday. read more

This is the worst Lowe's if ever been to I went there on quite a few different occasions,the lady I asked to help me locate a basic lock with an eye hook look at me like I wasn't making sense,when I asked her if she knows what I'm talking about she said no.wow!!! So I asked the guy in the hardware department and he turned around and said it's down this isle, I asked him how far down,he looked at me like he I was interupting him in the middle of dinner,he said it's down on this isle (in a pissed off tone) so I didn't want to get into it with him so after a good 10 minutes of searching I finally found it.i went to the lady I had originally asked and I showed her what I was looking for and where I got it from,but clearly she didn't care one bit.never again will I ever go back there,the employees as far as I see are only here for the paycheck,and clearly hire people that don't have a clue,they are there because they need a certain amount of people there at certain times. Go the extra few miles and go to Indian trail Lowe's. read more

For general hardware store use, this business is fine. DO NOT use them for any large projects. Since they are a retail chain, they require full payment up front for projects, leaving you with no financial leverage to get the work completed. Then they hire random local contractors that may or may not have the skills and resources to do the job. In our case, the contractor was unreliable, did not communicate status at all, and did very shoddy work. They ruined a hardwood floor while installing kitchen cabinets in our home. They messed up the cabinets by installing with a pneumatic staple gun that tore up the finish. They installed cabinets that were not level, so that the countertop contractor could not install the granite. Our simple kitchen remodel project is approaching 5 months and is still not complete. Lowe's does not provide the required oversight of these contractors to get the job completed. read more

Do not contract with this store for any remodeling projects. We had an awful experience. We signed a contract to have a new backsplash and granite countertops put in our kitchen. It should have taken a week, but ended up taking 3 months. Meanwhile, our kitchen was in shambles during much of this time. The contractor in charge was horrible; he hired incompetent subcontractors and never came to check their work. The backsplash people had to come back multiple times to fix issues. The granite people did too. In addition, the subcontractors damaged our cabinets, floors, etc., in the process and we had to push repeatedly to get the damages fixed. Once the project is started, Lowes Indian Trail won't help you in any way; you have to go thru Corporate to get issues resolved, which took forever. I could go on and on about all of the issues we experienced. Horrible communication. Shoddy work. Definitely would not recommend. Will never use Lowes again. read more