First time here and the people are SO NICE. Fast and accommodating. Awesome place! Would definitely…read morerecommend!! !

Ben Moore Has the best paint, but Paint Depot has the best customer service and color matching in…read moreCharlotte. Paul K.

I been coming to this sherwin williams for many times already. Everytime im here, the people on the…read morefront desk are always friendly and in a good mood. They always get my paint order right without any mistakes. I will plan to buy more often here now since they always have the paint i need.

From the owner: Your local Sherwin-Williams Paint Store in Charlotte, NC, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online. A Spanish-speaking representative is available to assist customers.

Long time contractor here, these guys are so dang pro. I know a lot about paint, more than most,…read morebut even I get stumped sometimes- and this is my go to store when my knowledge falls short. They know everything about paint, so I don't have to. If you like mediocre, go elsewhere, these guys kill it every time!

Super Knowledgeable. Great Products. For the review below mine you can't expect to buy new paint…read moreweeks later and go around and do touch ups without it flashing. No 2 gallons are ever identical. you have to box them together. If you open up a new gallon and start spot painting this will happen with all paint. The Painter should have advised against this and or at least set expectations.

So far this store have all the paint I need. People who works here are very nice. They know…read moreeverything about paint and the products they sell.

Came here to get some paint chips. We walked in and were immediately greeted. I was surprised at…read morehow friendly the guy working there was. He was super helpful too. I've been to other SW stores before and had awful service. This one will definitely be my go to store.

I recently had to buy an unknown amount of stain for my deck after my general contractor messed-up…read moreand did a horrible job. So I told the guys what the issue was, and explained what mistakes were made by the GC and how to fix it and do it right. I made several trips back-and-forth as I needed more stain (not knowing how much would be absorbed). Each and every time, the guys were professional, knowledgeable and helpful.

Staff was rude. I did go in on Christmas Eve day, but if they didn't want to work that day, they…read moreshould be closed. I'm quite a cheery person, but their snarky attitude was just too much. Management needs to be aware and either close the day before Christmas if that's what their attitude was about or talk to their staff about customer service. Other Sherwin-Williams stores have not had this level of customer service. The one good thing I can say about my interaction is that the employee who rang me up actually looked up the Contractor's name for a discount on the paint without me asking.

The customer service at this location is excellent! Being a first time painter I had no idea where…read moreto start. Ann was beyond helpful with providing so much information. Highly recommend coming here!

Had a great experience with Magnolia, particularly the design consultant Lisa. She helped me choose…read morethe right colors for my place and was very knowledgable about how those colors would vary depending on sun exposure. She followed up all during the process.

Went to this store for a very small paint sample to touch up a bathroom wall because it was…read moreoriginal Sherwin Williams paint. One person ahead of me with a clerk on what turned into a long call verifying their purchase. Another clerk finally emerged from the back then a manager verified for him that he could make the sample from my paint numbers and paint sample (I came prepared) for $10-11 (as Lowe's will do). I reitterated throughout the conversation that I only needed the sample but he formulated a pint and charged me $35. He INSISTED that I needed that and not the sample that I requested and I reiterated many times. I started to just walk out and go to Lowe's but after investing about 25 minutes in this process with my wife waiting in the car I paid the $35 for a pint of paint that I didn't need that will just sit in my garage.

Online it says they are open til 6 and it's 12:50 and she told me she's closing and only open til…read more2pm. I live an hour and a half away and am not waiting but understand why the reviews are so bad

I've used SW paint products most of my adult life. The Rock Hill store on Cherry has helped me as…read morewell as any other across the country has. Strongly recommend this store

I think my Google review is actually better…read more If I could leave a BIG FAT ZERO rating, I would. Not only has Sherwin-Williams quality gone down substantially over the years... but the customer service truly sucks! I've been in the remodeling business for over 15 years, my painters have notoriously used Promar 400, without any issues. So when I ordered that specific type of paint for my clients how would I have assumed there will be any issues?, I was shocked to see how watery and terrible it was!! 9 gallons later bought and paid for--I took it to my clients and imagine 4 coats later it took to get any of the color to even adhere to the white walls, they were attempting to paint!! The clients finally gave up and called the manager, Steve, who said bring in the paint and we will give you a refund. Since these are my clients, I drove 43 minutes back to your "friendly" neighborhood Sherwin Williams store on Cherry Road in Rock Hill...and brought in only 8 gallons for what was promised to be a Full Refund for my clients. Instead, I was told by Mr: PonyTail/Beard Man... "Sorry about your luck, you purchased the crappiest paint we have, so it is what it is." There was NO offer to exchange this "crappy" product nor even to meet me halfway towards a refund after I spent close to $400 on it! The Ponytail guy who was once nice enough to carry the paint to my car the day I spent $400 on those "crappy" products couldn't have been more of a jerk as I carried 8 paint gallons back to my car once again, Steve, his manager, refused to take any of the items back!! Truly, the customer service here-um...what customer service...absolutely sucks not to mention their products! What these morons don't get, is that customer service moment WAS NOT about THE ONE TRANSACTION! That moment was about the fact that these guys, one, wouldn't stand behind their products they sell, and two, didn't take the time to educate the consumer-that would be me- about what type of paint grade I should buy for my clients and why! How did I know the formula was now a watered down garbage-like paint labeled as Promar 400 or as the employee stated the "crappiest" grade of paint we sell!??? Because I am a business owner; I understand everything that is relative to my future business prospering is about relationship building and educating my consumer NOT about saving a few bucks. Perhaps Sherwin-Williams should get a clue and start offering a dose of customer service 101 because they are definitely deficient and are missing that! Are they not aware there's something called competition out there where we the consumers can choose to go other places and actually buy our paint somewhere else? Welcome to America!

Purchased Romabio Masonry from here for an unsealed/unpainted brick house. Did not cover in 2 coats…read morelike Romabio advertised. Did not even completely cover in 3 either :/ Romabio says I have to get a refund through Magnolia but Magnolia says it's our fault for not using primer even though Romabio says directly on the can and TDS no need for primer on unsealed/unpainted brick. Romabio agreed to give magnolia credit for the product but Christine said she wouldn't 'feel comfortable' giving us a refund for any amount. Christine lied to Romabio that she had warned us to use primer on our unsealed brick. I will never use Magnolia Paint again... Christine was not sympathetic that I was out over $2,000. She said she had to look out for her store even though Romabio agreed the product had not lived up to its description and I should be issued a refund. Same with their corporate manager Christy. She started the conversation by saying she didn't have much time for me even though I had just informed her that her store manager Christine had hung up on me. I also reached out to the owner and have not received a response. I attached a picture of the brick with 3 coats. As you can see, the finish is threadbare even though Romabio advertises their paint as a 2 coat, 'uniform', 'opaque' system with no need for primer on unsealed brick.

The place to go for everything you need to make your home you! Kristina is wonderful - super…read morepatient and spent hours with us consulting the colors with our furniture, lighting and personalities!!

Once again, S-W comes through and delivers on service and quality…read more IF you go to H Depot or Low's you'll be disappointed if you're trying to match paint. It's just not something they are equipped to do. That's why you want to go to S-W! Yes, they are busy, so ask yourself why. It's because they are the 'go to' store for the DIY tribe, the Contractors and folks who need education on doing paint the right way. My third time using this location and once again the deliver. I knew my paint detail from previous orders. I called right when they opened at 7a and they were already busy on a Tuesday morning. Tristan took my info and asked for a 1/2 hour. When I rolled in 1/2 hour later, there was a line of course but he had the paint ready and I was in and out in minutes. They also have a Paint Points program you can use on-line which offers great discounts and access to resources anyone painting will value. DON'T go in there in a hurry and expect to get immediate service. Have your FACTS ready, your samples in hand for matching and pack your patience. Otherwise you'll be like all these other reviewers who expect it to be like a fast food drive thru cause it ain't that. YES, they STILL honor the 15% off for Vets!

Terrible service. Tattoo girl had a lot of attitude. She is supposed to know about paint…read moreinstead of being rude