I purchased a backsplash from Lowe's back in June of this year. The tile and labor came out to $1400. Lowe's subcontracts their work to s company named Ultimate Home Services out of Wilmington DE, who are a bunch of second rate self employed contractors that can't find their own work. The first installer came out and did a horrible job. None of the tile was even, the ends were crooked, there were numerous pin holes in the grout and there were pieces of tile sticking out. I called to complain and after it was inspected by a supervisor from Ultimate Home Services I was told that the entire backsplash had to come out and redone. The second installer came out and proceeded to cut the backsplash out, drywall and all, with a reciprocal saw. He replaced the drywall but because he apparently was in a hurry he only screwed it in instead of taping sparkling the spaces as well. He put the new backsplash in which came out better than the first, but in doing so damaged our granite countertop with the saw, blew out a GFI circuit, left holes and unfinished tile behind the oven, left a hole on the wall where the backsplash ends on the one side, pt a hole in the window sill and never bothered to finish a small area which extends behind the refrigerator. He apparently also never sealed the backsplash where it meets the granite countertop and now the grout is cracked and falling off. I again called to complain and again Ultimate Home Services sent out a supervisor to asses the damages. He took photos and said that he would do a report. After several days his office called us and offered $300.00 to repair our damage. My wife and I saved for several years to get granite which cost us $6000. I turned the money down and I told one of the assistant store managers named Scott, who is about as useful as an ingrown tie nail, that I wanted to get my own contractor to do the work and that I would get at least two estimates. I also asked that they have Colonial Marble, who installed the granite to come out and assess the damage. During this I am also working with a customer service agent from Lowe's, but who is equally frustrated when she has reached out to the store to get the OK from the manager to have Colonial Marble come out. She finally got the work order to send Colonial Marble out but that was after I called the store and requested the name and telephone number of the regional manager. Colonial finally came out and they were able to repair the small holes in the granite. Holes that were not there before this backsplash ordeal, granite countertops that my wife and I paid $6000 for. Through this ordeal I attempted to speak with the store manager at Lowes named Jason. I've stopped in several times, I've called several times, but I'm always told that he is not there. Does this guy ever work. You would think that as A store manager he would reach out to his customers when something like this occurs. I have requested through Scott and the customer service representative that the entire cost of the backsplash be taken off my Lowe's card. If this was an appliance were something I could take back I would. Scott laughed and said we can't do that right now. The customer service representative said one thing at a time. So I called my Lowe's card and disputed the charges. Never again will I purchase anything from Lowes. If I need rugs I will go to a rug store if I need tile I will go to a tile store after all the money I have spent at Lowe's three years you would think they care about their customers. Obviously they do not. I am still in the middle of getting estimates to fix the rest of my tile and the other damages caused by the installer. Not to mention my kitchen has to be repainted since the last contractor told me he would have to cut out a piece of drywall and replace it with a new piece to do the repair properly. The following are photos of the damage. read more

OK, so I am a hard to please customer, but where due is due I must write and compliment the effort and dedication. Dan from flooring is not getting paid enough for the service and dedication he has shown us. This was my first time at this location , and went in a frenzy to find replacement kitchen flooring as the ones we previously bought at another retailer (as discovered during install) had to be returned due to milling issues. I have guests coming in 14 days and I should have new flooring put in by then. Dan looked at my sample and told us it was special order. Once he learned about our impediment he got on the computer and called all the stores that showed some in stock as a return item. (which i thought was a brilliant solution). He was handeling it as much as a priority as it were his own problem. Hats down to Dan! (- and Lowes for hiring competent dedicated associates). read more

One of the most disorganized stores I have ever visited. Special orders are a nightmare. I once waited 3 hours for them to find my door in their warehouse. Another time I received a call confirming delivery of a range the next day. It didn't come. When I called, I was told they were expecting it in 3 weeks. No apology, no explanation. Frequently, "customer service" (ha ha) cannot find the order in the computer, or cannot find the item in storage behind them. Many of the staff are unfriendly and unhelpful. Recently I asked a passing employee where I could find siding. Without looking at me, and walking quickly by, he said: "I'm too busy". To tell you how basic their problems are, one weekend there were NO plastic bags at any of the checkouts (I looked). I had numerous small items. The clerk at self-service reluctantly told me he had a few small bags tucked away and gave me one. When speaking to the assistant manager abou it, and other problems, a few days later, he told me he'd never heard that they were out of bags. He's now the manager. read more

Pretty reasonable for a home improvement store. Always has what you need

Yes they have great deals on the shopping floor, but when you goto special services and order stuff like windows and doors, expect mass confusion on scheduling, and delivery of the product. I didn't like dealing with them one bit. When the window installer couldn't make it on an agreed time, Lowe's had no plan B and the rescheduled date was more than a week later. Im not blaming the installer. Stuff happens. I just wanted to hear they would accomodate another guy, or provide some support to the installer whose guy couldn't make it due to an illness. But all they did is call me to explain the same reason the installer couldn't make the scheduled time. Brilliant response! Just what I wanted to hear. The only decent guy seems to be Ricardo. If you must go, ask for him! He was great. So for that, I'll give them 2 stars since the window looks great and the installer who finally came back did a great job, but th bozo factor is still quit high at the store who do FaceTime with customers. read more

I wish I could give a zero. I purchased laminate floors from lowes and used them for install. They did not show up on the scheduled day, so that was a wasted day off of work. The next day they came and hastily installed the floors. They tried to leave without finishing the edging and as I took a closer look I saw that they had actually cut and damaged my brand new kitchen island. Luckily I had an extra piece of trim left over which I helped them install. (I'm a woman with no construction experience) Then as I realized they had damaged all around the outside of my island I had them install trim to disguise that as well. I was in tears. After they left and I cleaned the floor I found 2 areas of flooring that were damaged as well as a nail completely sticking out of a transitional area into my family room. I reported these issues and they sent out an inspector. (More time off work) The inspection verified these issues as well as identified others. Well, a month after the inspection and I have heard nothing. I'm still chasing down Lowes to resolve my issues. Please do yourself the favor and spend the extra money on an installer who takes personal pride in their business and work. read more

Worst customer service. My wife and I ordered a granite counter top which came with a standard depth sink. First the wait time was excessive and we found out that Lowes sub contracts this out to two other vendors, the manufacture and than the installer. Beware, you can not speak to the same person twice. And also you have to go through Lowes phone system which is a merry go round ride ( lots of wasted time with employees who don't give a rip, sent from department to department trying to reach your sales rep. who never picks up, must leave a message and wait two days for a call back if you get one at all). They will not give you a firm install date. so you wait and wait. Next they installed the top with the wrong sink. We ordered a standard depth sink and they installed a deep sink. Our plumber brought this to our attention when he went to install the disposal. He said we needed a standard sink for the drain pipes to work ( the disposal was to low due to the deep sink) We contacted our rep at Lowes and she took two days to respond while we were without a sink. Her answer was that we should hire a plumber and redo the plumbing. I could not believe she would say that. She gave us the wrong sink and she was not willing to make good on it. Don't buy your kitchen counter tops form Lowes. IT WAS A NIGHTMARE. read more

When hired in May 2017 Lowe's was supposed to install all flooring (3 large rooms, 4 small closets/bathroom, 1 hallways, 1 stairway) with all pieces ordered and delivered. They assured us that everything would be completed by the July 4th weekend which was our move in date. It has been almost 3 months and the job still isn't completed. I had inspectors come into my house and analyze the current flooring, how much flooring was needed, the cost, etc. They said everything was perfect and ready to go. The first team arrived 3 weeks after we paid for the services. The first day they took all the doors off never labeled them and threw them in a room which also included all my storage shelving and belongings which they carelessly tossed in there and broke! they also took out my toilet and sink and LEFT them outside (THEY ARE STILL OUT THEIR TODAY) They never put anything back, labeled anything or wrote me a note explaining where anything was. They also left hundreds of dollars or paint outside in the pouring rain only for us to discover a week and a half later outside RUINED! They called and said our flooring wasn't level and that we would have to pay them to fix it. I called the local store and the corporate office and was answered with two extremely rude managers that said the flooring was our fault and our problem and we would have to pay to have it leveled even though the inspector from their company said it wasn't a problem and never in the first place asked me if we knew the floor was level or not! I finally got through to someone who was willing to help and they had to have a second team come in and finish the job. When the second team came in they broke the knobs off my radiators, cut the flooring INSIDE of the house causing dirt and dust to go everywhere, it was completely filthy and disgusting (mind you we had to hold off our move in date to clean and redo a ton of things which cost us a lot of money and had to buy all new paint just to finish our house!) This team also did a terrible job on the quarter round, never put in the transitions that were left in the basement and Lowes didn't order enough transitions because they claim they didn't "see it" on the form. This pushed our move in date even further!!! This team never cleaned up their mess, left dirt everywhere, pulled up our brand new stair carpeting and never nailed it back, the new quarter round is broke off and nothing was cocked or done professionally at all. They even cleaned their tools that had leveler concrete on it down our BRAND NEW sink!!! They completely ruined the drain and sink. I called corporate once more documented and took photos of everything and they still haven't gotten in contact with me about fixing any of this. They are basically saying "It's my problem" and "pay for it". My transitions that they forgot to order came in two weeks ago and I paid for delivery and NOTHING was delivered and the second team hasn't even came and finished the job!!!! I spent thousands of dollars only to have my brand new house ruined, my belongings smashed and insulted by corporate managers saying it's my fault and that I still need to pay. All the while that the job isn't even completed and not one person has tried solving my problem. They put me on hold for hours and transfer me around the business because no one wants to make anything right! I'm so disgusted with this company and will NEVER have work from them again and neither will anyone I am associated with. SHAME ON LOWES FOR TREATING ANYONE LIKE THIS!!!!!!!!!!!!! read more

I am giving Lowes 4 stars primarily for the help I received from Sally in the Lawn and Garden. I couldn't give 5 stars due to how complicated this process became. I purchased a mower and had to call Lowes corporate for repairs, and then was told to bring the mower in for repairs. Lowes the store sent it out for repairs and repairs came back very expensive, however, I had a warranty. I came to the store to discuss the warranty, and was asked to talk to customer service, then sales associate from lawn and garden, then back to customer service and then was informed the manager wasn't there and i needed to come back. Overall, I was passed from person to person, and no one really wanted to deal with the issue....or know how to. Sally took her time to assist and even stayed after her shift ended, so she didn't leave me there waiting to talk to another 4 people. Overall, issue was resolved, and Sally was VERY helpful. Thank you :) read more

Do not choose Lowes in Oaks if you are considering a bathroom renovation! The contractor they provided did not do a good job. And there was close to no customer service or project management provided on their part. My husband spent quite a bit of time redoing and making repairs to their work. The estimation by Lowes of the project completion date was 100% inaccurate. We went with Lowes because we thought they would provide project management and they barely even checked in on the progress of the renovation. When we tried contacting the Lowes person who was supposed to be managing the project; she was either not working that day or unavailable. It's much better to find a contractor and deal with him/her one on one. The icing on the cake was that they agreed to give us a small credit and could not even manage to do that correctly. It would have been much better for us to have gone directly thru a contractor. Lesson learned! read more