i bought a refrigerator that was delivered defective. had to wait 2 more days for another one to be delivered. asked multiple times for an early delivery was given November 19 on the list. Called into express my frustration and received a bunch of empty promises and was told I would receive callbacks which I never did. The third-party delivery service they use is a joke, very rude and nothing put in place for customer satisfaction read more

We placed order online for a washer. The only way we can get any updates is to call number listed which is the Riverside store. Customer service either does not answer phone or put us on hold and doesn't came back on. Just horrible customer service. read more

I approached Rich in plumbing to ask a simple question about sprinkler heads. He asked what I was looking for, and when I tried to explain the product, he stared and aggressively said, "We have all kinds of sprinkler heads right here. You have to tell me what you're looking for." I then went into further detail on what I needed, and he responded, "Well, I have to know what you're looking for first, and you didn't tell me what you're looking for." As I tried to think of a better way to describe it for him, he angrily started asking, "What are you looking for? How far do you need it to spray?" I started to reply, and he began to rapidly rattle off sprinkler products before I could. When I chose one of the items he listed, he stomped in front of me, pointed at a shelf, and then made another snide comment as if I should have seen them already. Locating the item without so obviously inconveniencing Rich would have been much simpler if he had bothered to organize the shelves rather than standing in the aisle and talking on his phone. I'm certainly not a professional in these areas by any means, but I have always loved visiting Lowe's for my DUI projects and have felt very comfortable asking representatives for advice and direction. Putting this much time and trouble into a review honestly feels a little excessive, but encountering someone who is just blatantly disrespectful and worthless as a customer service representative makes me want to put in the extra effort to ensure something is done so Rich doesn't ruin another unsuspecting customer's experience. read more

Thanks to Julie Canal in appliance department! I went to the store as I wanted to buy set of appliances, but it was not available until Jan'21. She mentioned that she will look for the appliances and call me later. Frankly, I thought she will not able to find it as I was looking for it myself at all the nearest stores, but to my surprise she was order to find all the appliances. I still wonder how she found it as it was not in stock when I was trying to find it myself online for last 2 days. I have not met such a dedicated sales specialist ever. Kudos !! read more

I came on New Years Eve for some paint because I wanted to redo my room on New Year's Day. Raul did an awesome job helping me select a color, described my choices perfectly, and set me up with an awesome selection. He was transparent about pricing, quality, and value. His choices seemed honest and I could tell he wanted the best for me. The connection I had today was humorous, fun, and engaging. It was perfect because I really didn't know what I needed and he described each product wonderfully. He delivered outstanding service, represented the company well, and was able to provide satisfactory help. Truly above and beyond guest connection and service. Thanks again Raul! read more

Terrible terrible service! Rude beyond measures front desk worker called Angela. No one picks up the phonetic help you! Canceled my complete order and called Corporate on her! It meant that much to me! I held the for one hour to report her! read more

I came here on a Saturday morning and the place was not busy. I went a few weeks ago to the garden center and saw tons of summer fruits and veggie plants. When I went back I was only able to get some herbs and peppers. I think I might have waited too long to get the veggies they had a few weeks ago. The selection was very limited. The flowers were al beautiful and had a large variety of them. The seed section is inside the store and had 3 four sided carts filled. Overall not enough plants for a garden but it could be because I'm late on getting plants. read more

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Never purchase any appliance here with warranty! The warranty here is complete trash! They refuse to fix or replace. It has been 3 weeks and nothing has been done. I called corporate to explain and all they do is transfer me back to the warranty department which is giving me all te trouble. Save yourself and go to Best Buy! read more

I like the selection, the arrangement, and the general atmosphere at Lowe's. Every now and then an employee is distracted or rude, and motivates me to give the store one star. But I end up putting it off till later and forget what I was upset about. The prices are about the same as Home Depot probably. But Home Depot is too crowded and the employees are leas helpful in my experience. read more

Came in to buy a water hose because online it said Lowes has 10 in stock. When I arrived the worker told me their computer had 12 in stock but when she checked the aisle and the back they had none. Then I went to buy tiki torches and the ladies in garden was so rude and had an attitude for no reason. I was not satisfied with my service. If it weren't for the employees name tags I wouldn't be able to tell who was a worker. Some name tags even seemed hidden, I felt like I had to go in front of everyone inside Lowes to check for a name tag just to see if it was an employee. read more

Visited looking for stuff for my home and Frank was horribly lazy and didn't know anything about what i was asking i would never return

So I went to this Lowe's because they are cheaper than Home Depot. Big mistake. I waited 40 minutes to have some wood cut. I called several times during those 40 mins, and spoke to several store employees who paged some guys named Rudy and Abraham multiple times. The store manager Michael told me they were on lunch and all the other employees who knew how to use the saw were with customers. So 40 minutes later some guy comes to assist us only to laugh and say the saw was broken. I told him that was something the manager should have been made aware of and he said it had just happened. I told him they should have at least put a sign so ppl wouldn't wait for 40 minutes for no reason. I live within walking distance of Lowe's but I'm never shopping there again. These employees are clearly clueless. read more

Wow. Never have I ever had a bad experience at Lowe's. The supervisor or manager on duty is very rude. Talked to the cashier in such a rude manner because she interrupted our conversation and confused her. I also had a pricing issue with wood that she apparently tried to blame on other customers. When in fact they over stock a location and place the other pieces of wood in a cheaper location. I ended up getting it for the price I found it. But had to physically point their error out which wasn't a customer misplacing the item. read more

Today while shopping at our local Lowes this morning I was completely appalled with how a worker treated a customer. A customer needed help and said "excuse me" to a staff worker the staff worker turned around made eye contact with the gentleman who when proceeded to ask for help. The worker who's name was name Yusuf looked at the gentleman and completely disregarded his request. He did not say a word, just turned around, completely ignored him, and walked away. The lack of disrespect and treatment to this customer I could not believe. With his customer service skills he should not be working at any type of retail store. As a matter of fact, all he was doing was walking down aisles, scanning items. He had the chance to help him or at least could have called on other staff too. But to completely ignore it is unacceptable! He should be fired or reprimanded immediately. read more

DO NOT BUY ANYTHING HERE! I purchased a washing machine online that was coming out of this store. The entire thing was a disaster from beginning to end. I basically lost about 2-3 work days trying to get the machine delivered. They were completely incompetent. Could not even get my cell phone number right after I gave it to them about 10 times! Not exaggerating. Eventually they were so incompetent that I had to cancel the order and demand my money back and threaten to sue them! DO NOT DO BUSINESS WITH THESE PEOPLE. read more

I always have the best service here and never have issues when returning stuff! Cashiers are very friendly and have great customer service!

Found a clearance item, had it scanned rang up full price. Talked to customer service and they said different stores choose not to put things on clearance based on demand. Checked the next day, item had been marked down and sold out. Something/someone isn't right. I feel cheated! read more

1. I shop at Home Depot ( I always get bad customer service at lowes) 2. I got a 10% off discount card in the mail for Lowe's that expired on the 31st of December. So I came in and purchased two of those blue Lowe's plastic buckets because I needed two of them, mind you I had the 10% off. I also needed some paint stir sticks. I went up and down the aisles and couldn't find them so I approached your associate SEAN he was able to locate them for me and had a great attitude. This was the first time I've had an encounter with one of your employees that didn't have an attitude so I wrote his name down on my hand so I wouldn't forget to give him the recognition he deserved. 3. As I go up to the self-checkout I noticed that two of the four registers were working. The lady that was in charge of the four registers spoke in the rudest manner to two different Hispanic males. I found it pretty offencive. Sorry Lowe's you would have gotten a five-star just because of SEAN, but because the lady that was working the self-checkout registers brought it down to a 4 shame on you Lady... read more

Flooring department will take your money for an order then keep changing the delivery date, leaving customers without a bathroom indefinitely. Today I called and was on hold for 41 minutes and finally hung up. Take your business somewhere else. read more

OMG !! I will never purchase another appliance from this Store even if it was the last store in So Cal !!!!! We purchased a refrigerator, Dishwasher, and stove for our new town house and when we purchased them we asked Sara in customer service to add the extended warranty and upon looking at our contract we noticed that she never added the extended warranties!!!!!!!! Buyers Beware do not go to this lows they are worse than a used car salesman Also the Management at this store won't call you Back ever !!!!! ( Stan ) and Gill should be fired for their unprofessional way they do not take care of their customers !!!!! Beware of the liars !!!!! When they need to be replaced Home Depot will be getting our Business !!!! Never again will I shop at this store or any other Lows!!!!!!!! read more

Rich in plumbing help us out with our sprinklers And valves. He did a good job getting everything he could get us . They were out of three-quarter PVC pipe and some fittings.He apologize that they were out and sent us to Eastvale store to get the pvc pipe and the shut off valve we mended. The managers and to get more stock for this place it was busy and messy in the store read more

Lowe's Riverside is now charging $350 dollars for the exact same AC unit I can buy at Lowe's Long Beach! This is price discrimination and it is perfectly legal. Riverside is now 109 degrees and the heat wave will continue for several days. This is an unethical practice. Do not buy an AC from Lowe's Riverside, you are being taken advantage of. The management should be ashamed of themselves! read more

Customer Service lacks. Could not fit the Christmas Tree box in car. I asked if they could hold for me and I will get my truck they said no. It might not be here when You get back. They could have done a pick up hold after I paid for it. The customer service cashier obviously had no idea what she was talking about. Was about to spend $400 and they let me walk out, without a sale. Idiots. Update: spoke with a manager and they could have let me purchase the tree and just left at Customer Service while I got the truck. Drove 25 min out of my way because my Lowe's was sold out. read more

Parked in front in preferred parking 4 Veterans, thank u. Greeted at door with my service dog and helped right away. Went to plumbing dept and got everything I needed plus some good advice. Everyone was really nice. Won't hesitate 2 come back. No more home depot read more

Thank you to the customer service girls for assisting up in providing necessary material. Also for informing me on store policy and educating me what is what. You were all kind and patient! You rock read more

This 5 star is for adam giving 100% effort to pick up the pieces I come here often and always get great service today there was a slight hiccup but it got resolved read more

Luis is always very helpful! Thank you for helping me find the wooden stakes I came in for today. I always appreciate Luis for going the extra mile and looking things up for me! It's always difficult getting help in this store, but anytime Luis is on the clock I seem to not have trouble! Seriously give him more hours and/or a RAISE, it's the least you can do. Appreciate you so much Luis, see you next time I'm in!! read more

I normally only leve good reviews and don't bother with the bad but I feel in this case I'd be doing a disservice to my community to not leave a review. Iam a local contractor in tune with the home improvement world this company turned to crap in the last 5 years I'll spare you long stories if your a contractor or professional it's a bad move to roll with lowes if your a home owner it's a bad idea to roll with lowes. zero accountability there is no one who can help you there l. But that's just this contractors 5 year in the making opinion read more

Never have I been treated like absolute shit anywhere else. Asked for help not once, twice, but FOUR times and nobody ever came then I asked for a manager guess they weren't interested either because after an additional 10 minutes waiting NOTHING in total spent an hour standing around waiting for help to pick out the parts I needed and never received one bit of aid from anyone and there was plenty of staff walking around but ask for help and you get met with "somebody will be right there" what a trash establishment never coming back here again for my home Remodel I'll stick to Home Depot LESSON LEARNED read more

went in an hour before closing to purchase a patio set and was assisted by Shawnee, who was extremely helpful and friendly-- she was able to assist us quickly and made everything so easy, her customer service skills and personality definitely deserves more than five stars read more

I like customer services at this place especially the cashiers at the garden section. I don't like the fact that they keep the damaged stock build up and eventually you don't have an alternative good product to buy then I have to go all the way to Moreno Valley store to get them especially the retaining wall blocks. Also they discontinue paver blocks without previous notice, so if you are in the middle of a project and the don't restock then you have to pay again for new design from the scratch. read more

Lowe's Home Improvement - Home Decor Near Me - Riverside, California

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One star because luckily someone else help my husband he is regular there and cause how he looks there were discriminating on him my husband had a knife that he was buying for work and one workwrs came and told him that they needed to take knife to front and didn't ask if he needed help with anything and just walk away, he probably thought he was going to steal it because how he looks even do we were just there in morning and just bought lawnmower it's how treated my husband he really made feel him feel like he was going to steal and were regulars there. read more

The worst service ever in appliances. I'll never order from this Lowe's again. Although Yousef was very nice and helpful his other co mangers are not and are very rude I'll be shopping at Home Depot from now on. read more

Excellent experience today! Many thanks to Alicia. You made our check out experience great. You were fun, kind and knowledgeable. Thank you for such great service, your above and beyond pleasant attitude was a pleasure. read more

Aaron really made my husband and I feel uncomfortable from the first moment we walked in the store he followed us around waited for us to look at stuff when we put something in the basket or carry it he would take it from us and put it up front at the register wouldn't leave our sight but wouldn't ask if we needed help your customer service needs to improve won't be back there again ! Thanks to Aaron read more

Please take the automated machines out or at least have a real checker open to take people that don't want to use those horrible machines! I can't say how much I hate these things! read more

The staff we encountered while shopping were very helpful and polite. But when we checked out there was a problem with the elderly cashier. The cashier checked one of the items we were buying over and over. After the third time I asked her why. Her response was that she needed to make sure things matched. Her explanation was accusatory and unprofessional. Instead of making it seem like we'd done something wrong, she should have just read the package or in her case asked for help. Sales#:S1048JW3 Store 1048 Terminal 12 10/19/19 Time 14:26:32 ID# 128201048292 read more

If you need appliances. Stay away from Lowe's. It just wasted time. Sat. 2/22/20 - My wife and purchased a new Gas Range and Micro Hood Vent. Confirmed next Sat delivery. No call the night before, no delivery. Long story short. Two failed delivery dates. Three trips to store. Call from Lowe's stating Range scratched when unboxed at store. I canceled the order on Sun. 2/23/20 A week wasted. Final word; Over the years I have spent thousands of dollars in this store. This was the worst buying experience I have everer had for a big ticket item. I am sad to say I will never step foot in a Lowe's again. Lowe's; if you read this. You have good people, but your systems and procedures are broken. read more

Came in today 2/1/20 to the paint department RAUL help me dude was great. Gave me different options. Went home ,my wife was impressed with my paint of choice . Thanks Raul I took all the credit. Ask for the guy read more

***I do not know much about home improvement stores, but this one seems like an okay one; they did have a wide variety of kitchen faucets available; the selection of workmen gloves was disappointing, but the checkout lanes moved faster than what I have experienced at many Home Depot stores (of course, those stores were in busier areas)*** This Lowe's (like other Lowe's stores) has its own free parking lot. The parking lot is huge and it is easy finding an open space. read more