Haven't shopped here for a while but needed to exchange a tool. I noticed almost all previous employees were replaced, noticeably new ones I've seen today and who helped were 10x better service they know how to do their job. Went to customer service today to exchange a tool and it was fast and smooth. Thank you to Samantha at customer service who helped us! Btw love the knitted hair band! read more

Bought few idems here paid cash got home noticed idem on line was 50 bucks cheaper same idem so returned place don't even have 180 at return center had to wait half hr for my money what kinda shi. Is that too of that how ya 50 bucks more than Amazon for one idem read more

Lowe's Home Improvement - Lady that says they don't have 200 dollers to do return gotta wait half hr to get money back - Hardware Stores Near Me - Salinas, California

Terrible and I mean terrible customer service and delivery. I ordered items for delivery for construction project - they were a no show for 2 days- waited on hold for over 15 minutes - they didn't know what was going on or if they would have the product and told me this happens all the time that they are contracted with DoorDash for their deliveries. Any assistance was just met with - we can just cancel the order . I went to pick up the order and same issue - not enough product: cancel partial order. They had no idea if they would get more . No one seems to know what or how to check on things . read more

I received my delivery today, which was placed just one day prior. The delivery arrived within the promised timeframe, and I do appreciate the prompt service. Unfortunately, the quality of the delivery itself was extremely disappointing. Several bags were ripped open, mulch and debris were scattered across my driveway, and multiple products arrived damaged. For the amount charged for delivery, I expected much better care in handling both the products and my property. Based on this experience, I would encourage anyone considering a Lowe's delivery to keep this in mind. Fast delivery is appreciated, but the condition in which the products arrive and the care taken during the delivery process are equally important. read more

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I was pleasantly surprised by this location. The staff was helpful and actually knew what I needed. Everything was organized and the selection was stocked full. Price was spot on but if you need it you buy it so value is never a question. Was really surprised and shocked that the staff was friendly and knowledgeable. Good on them and this location! read more

Lowe's Home Improvement - Hardware Stores Near Me - Salinas, California

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Is this Lowes low on staff? Does not matter what time of day or season I come, there is never anyone available to assist. Entire sections left unattended, left waiting for help for over 30mins. The sweet elderly employee at the self check out section is an angel. read more

I purchased two $500 Cobalt storage cabinets on two separate occasions recently. Each time, I chose free assembly. This did not happen with either purchase. The first time, I gave them a pass and took it unassembled. The second time, I drove to pick it up a few days after they said it was ready. It was not assembled. The worker told me it would be assembled the next day. I told him, "no problem, I'll give you two more days before I'll need to pick it up." When I arrived the second time, it was still unassembled. I asked for a supervisor. Her name was Karina. I explained the situation and I told her that it was fine and that I'd like it assembled and I'll come back in a few hours before they close. Her response was a very short "that's not going to happen," telling me that orders are assembled according to the order in which they're received. I had placed the orders a week ago. I'm pretty sure mine had to be near the top, especially since I made two trips to the store and that this was the second time this happened. I canceled the order and I will not be returning to this sorry excuse for a business. Karina was rude, unapologetic and unhelpful. She should not be in a position of providing customer service. The store manager, Katie Manhn, will be hearing from me. I would advise anyone looking for home improvement items and good customer service to go to Home Depot. This Lowe's is a joke. I hope this location ceases operations soon. read more

I was shocked to see the American flag and the Marines flag thrown on the floor at Lowe's. These symbols deserve respect, not to be crumpled like merchandise. Very disappointing. read more

Lowe's Home Improvement - Flags on a pallet - Hardware Stores Near Me - Salinas, California

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Placed an order today. Was sent a text that part of the order had been cancelled. Their website said it couldn't look up the order. I called customer service. Their AI couldn't tell me what part was cancelled. Finally talked to a rep but by that time the partial order was already on the move to me. No chance to have them replace it with a different product and this is a very easily replaced item. No call or text to select a replacement part. Now I cannot finish the project because the part won't fit in my car and I'm not paying another $70-$80 for delivery. Supervisor I spoke with did nothing to make things right. This is goodbye, lowes. read more

Poor customer Service. 2 + years ago I purchased a Samsung Refrigerator and the Lowe's Assurant protection plan. I have had problems with refrigerator since I purchased it. 1st. Samsung came to repair it, then Asurant sent someone 3 times, said he had replace all parts in the refrigerator/ freezer. few months later same problem , poor quality ice maker, refrigerator freezes in the refrigerator side. Then some days, doesn't keep produce cold. Asurant is based in the Manilla, sometimes you can actually get someone who speaks English. The 4th time I was suppose to have a repair person, they said he would come in 3 days, then they changed it to a week. Nope, it took an additional week to get an appointment. The use SEARS HOME REPAIR, All minimization is done through poor quality AI, you can not speak to customer service. And AI text does not respond. It just keeps sending messages. I received a message for an earlier apointmnet, confirmed on line. Waited all afternoon, tried calling. never came. They had one the next day, same thing happened. I started getting messages, stating they would come on Monday 8-12. at 8am another text, no service available for 2 weeks.. Called Asurant, they found some one who can come on Wednesday and gave me a phone number to call for an earlier appointment. The phone number goes to voice mail that is full. They said they would send me a 200 coupon to purchase a mini fridge, which will arrive in 2-3 days. I called Lowe's spoke to customer service, they said they could send me a complaint form, they have not. Samsung is a horrible product. Lowe's has horrible customer service and NO SUPPORT! They do not care about their customers. read more

This is a review of Lowe's Home Improvement online. I ordered a lawnmower and received acknowledgement from Lowe's, and how they would keep me informed every step of the way. Six days later nothing. I contacted customer service to inquire. Found my order but could not provide any info. I waited on hold while they tried to contact the seller/shipper but they were not taking calls and customer service had no other means to contact??? Advised to try again tomorrow. Contacted customer service the next day and the representative attempted to contact the shipper again without any results. But she did tell me that it was out for delivery that day. Nope. Called the next AM and got apologies and again no luck contacting shipper/provider (AMBO Sales) at which point I requested to cancel the order. After she consulted her supervisor I was told that I couldn't cancel since the shipper had acknowledged the order. At this point I advised the representative that I would dispute the charge and that I was buying a mower locally. Lowe's kept pending charge on my credit card for another 4 days before sending me a email stating that the item was temporarily out of stock. Lowe's will never have the opportunity to do that to me again! read more

Service continues to be top notch at this location. The staff goes out of their way to help you find the product you are looking for. There is alway stock of the items I need on hand and a variety of options to choose from. In addition to buying needed supplies, we have used them to install tile, laminate flooring, and carpet. We have also used them for painting and baseboard installation. Excellent experience each time. The locations are conveniently placed (including this one) and the products are well organized on the floor. If you have home improvement needs, then you can't go wrong with this place. read more

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Based upon my last experience at Lowe's, I feel compelled to post a review. I had done quite a bit of research and ultimately bought a lawn mower. The customer service was very attentive, and they helped me to put in the order via their website so I could get the free battery plus by applying for their credit application I received an additional 10% off. I ended up getting what I needed at a ridiculously great price! Lowe's doesn't seem as frenetic as HD, and the team members that I dealt with were amazing. At least based upon my experience, I don't think that the overall low score is justified and unless I have to get something at HD, I'd shop at Lowe's. read more

my mom went in there to get a restroom cabinet , not one person could help her. She was very frustrated , left to Home Depot , they did help her thank God read more

Went in today to purchase a water purifying system for the house and a reverse osmosis system to have clean water to drink. Pushed the help button 6 times and nobody came to help. I finally found an associate to help and all she did was tell me where I could find the systems. She didn't attempt to help but said she'd call someone. Waited forever but nobody came. I asked for a manager, not to get anyone in trouble but to simply suggest better service would be appreciated. Manager was taking too long to come out so I simply left. Lowe's missed out on a few thousand dollars today but also on many other thousands of dollars in the future. I will not be shopping here any more. read more

I've been liking Lowe's more than Home Depot lately. They always seem to have most of what I need. I went in the restroom today and it was very nice. Most of the one star reviews are by people who have had some sort of a problem. I appreciate having the Lowe's in Salinas. read more

Lowe's... low quality, low standards, low customer service. I mean they spelled low wrong FedEx THREW my online order out of the truck, a $300 bed frame, waited on hold for 2+ hours with Lowe's to do the return. Was hung up on. Came into the store because I was over it. Eli had the nerve to answer a call mid "helping" me. Seriously... after explaining everything to him he answers the phone. Customer service fail. Last chance Lowe's, I'll forever be a Home Depot girl. You are terrible read more

Lowe's Home Improvement - Hardware Stores Near Me - Salinas, California

Okay it's been a hellish two days trying to get appliances from this store. I chose my 3 items and set up for delivery on the 30 of September. Then I try to write a check but it was a high amount and they couldn't run it through. I was told they can't even run the pro's checks through on many days. Do they think they will be able to stay in business and compete with Home Depot who has run so many of my checks for multiple purchases easily through? They have a system in place that will not clear checks that are good. The only reason I'm going in with the cash to Lowe's to buy those items is that Kim had two hellish days trying to help me. She deserves my business but Lowe's get it together!!! I'm not happy about this at all. Salinas Lowe's has really good employees I must say. Kim's boss tried for an hour to work the inept machine. Thank you to both!!! read more

Yet again - disappointed in this Lowe's. The store is always a mess. Customer service is horrible. Take the time and drive up to the Gilroy location. Huge difference. read more

Lowe's Home Improvement - My new dishwasher. - Hardware Stores Near Me - Salinas, California

I'm writing this review STRICTLY to recognize one of the employees who helped my husband and I out. We went in with our old tub spout. We were looking for one that had the same features as our old one. We came upon an employee in the aisle. His name is CURTIS. He approached us and asked if he can assist us. My husband showed him our old spout and Curtis knew EXACTLY what we needed. He told us the manufacturer name and explained to us that there were issues with that particular part so another version of it was made. He was very knowledgeable and explained the new components about the piece to us. Curtis' customer service was beyond exceptional!!! He is a very valuable employee for Lowe's. His demeanor is very genuine and you can tell he absolutely LOVES his job! It's frustrating when we go into a store like Lowe's and the employees look at you like a deer in headlights when you ask a question. More often than not, we encounter employees that lack knowledge of the product they carry. It was refreshing to interact with someone who actually has knowledge of the area he was working in. I just want to applaud Curtis publicly because, quite often, employees like him are not recognized. He is a true gem! read more

I have spent thousands of dollars at the Salinas Lowes only to find out that they won't refund me for unwrapped unused products. They claim they have no way of forcing their systm to process even a store credit. I bought these products in good faith in bulk to ensure my contractor would have enough materials to complete the job. I am shocked that the store manager doesn't have any way of making this return. I won't be shopping at Lowes ever again. read more

Terrible experience and they never answer the phone for any problems once they take your money they will not help for nothing. Be ware I would not recommend anyone to Lowe's. They need better management starting with the general manager! Seems like titles are just given out and the wrong skilled in that position. Go to Home Depot! read more

I purchased a dryer on line, scheduled for full service delivery, the technicians showed up, they had the wrong cord, acquired the correct cord, completed the install, tested the dryer and it worked great !!! The gentlemen who installed it were courteous, professional and even cleaned up after themselves, over all it was a great experience. Kudos to Lowes !! read more

I was returning an item without my receipt they said I they could not give me store credit because I did not have a receipt when the policies in back of them say they can issue a store credit Yaritza Said did the policies change for over a year and they never change sings. They stopped helping me and I called the one 800 number and they told me that the policy is still current and they were able to issue returns the one 800 number was very helpful and they made them give me my refund and they ignore completely that their policy was still active, very bad service from Lowe's in salinas YahritzaZ read more

When we're need to buy something for our home whether it's for repair or upgrades we love coming to this one here in Salinas. it's usually very quiet, calm, nice and clean plus they have great customer service. If you're walking to the isles looking for something usually a representative will come up and approach you and ask if you need any help and guide you to the right I'll highly recommend this place for all of your home repairs needs. Did you carry a lot of different options for each item and usually fully stocked the pricing is a little bit on the higher side but it's worse the efforts since you know you can get it in one place. read more

Lowe's Home Improvement - Front of Lowe's - Hardware Stores Near Me - Salinas, California

One star, maybe less. We bought a shower door online and needed it installed. So we used Lowes online. I had no idea how disconnected the Salinas store was between online ordering and the Lowes installation services department. They don't talk. So there were several phone calls starting back in the beginning of October trying to get it done. They did send out someone to measure...then we never heard back weeks later. So, I call them and find out they had the wrong measurement but didn't call us, so we sorted that out. Then we didn't hear back from them again for a couple of weeks. So we called them again, they then told us we needed to come to the store to order the installation and pay for it upfront. We did. Well a couple of weeks later, when we didn't hear back, we called only to find out they didn't process the order because the glass falls into a higher category than we paid for, and they wanted us to come in again, and pay more. That was my last straw. I'd finally had enough, and cancelled. The worst type of employees, who don't care if they help their customers in that services department. read more

I've been coming to this Lowe's since it opened, I've price matched items in the past with no problems. Today, the cashier refused to price match something so I asked for the manager and no manager was present to assist in this situation. This Lowe's is usually very good but not sure what is going on today. read more

Very disappointed with our experience of trying to get a tile job done from this Lowe's. We've had several job done by the Gilroy location, and were always happy. Not so with Salinas. The person working in flooring was a young man, who clearly hadn't been fully trained. Multiple time he had to call someone else to ask how to complete our quote. It's post COVID, hard to find people to work, and those who do deserve patience. We place the order and wait. The installation was delayed once, but the company didn't bother to tell us they weren't arriving not 30 minutes after they were scheduled. Finally the install person arrives. He's wearing a mask that looks about a month old, hanging below his nose. A chin diaper, seemed like. He says there isn't enough tile for the job. The tile ordered was based on the measurements from Lowe's. I try calling to find out what happened and how to get the rest of the tile. Called get transferred around, endless minutes on hold, people just hanging up on me. Finally, a person from "Customer Service" takes a message and says the tile flooring sales guy (same one who took the order) will have to call me when he arrives. The call never came. Now, getting pretty upset, I call corporate Lowe's. They tell me they will escalate this to the store manager and copy the district manager, and I'll be called later in the day. 3 days pass, without a call. Okay, I'm over it now. I load the tile and supplies in the truck and return it Lowe's. They won't give a full refund, even though it's totally their fault. I'm out about $100, and several hours, including two days I took off for installation. My takeaway is, this location sucks and the store manager and district managers don't care. No wonder this is a bad location. Avoid it. read more

I'm new to the Salinas area, and I came to Lowe's to get some mulch for my new patio. The employees I interacted with were very kind and helpful. Tony went above and beyond by offering to help me load up my car with the mulch bags. I've come back a few more times for home improvement projects, and it's been great every time. read more

Had excellent help finding a new Kwikset lock/deadbolt from manager Jay. Couldn't find on regular section or the clearance section, Jay checked the highest shelf-there it was! Thanks Jay for the extra effort!! read more

Excellent customer service, thank you Cathy and Kelley! This store has just about everything you can think of, and what they they don't, they are happy to order it for you. The employees are helpful and the check out process as painless. I recommend this Lowe's. Update 05/22/19 This store has the best gardening and patio section. The folks that work in the garden area must love their job. They have such wonderful attitudes and they are eager to share their knowledge. The plants I've purchased here have thrived and the plant selection seems limitless. (I said, "seems") five more stars! read more

The guys in gardening were very helpful in loading many bags of chips onto my truck. Thanks again!

We bought a GE refrigerator from Lowe's. It broke less than a year since we've had it. It leaked and caused us to get black mold all over the side of our pantry. Only reason we found the mold is because electricity went out and I pulled the fridge out. We contacted Lowe's. It took a week for them to get a service technician to come out. They said the refrigerator was broke and needed to be replaced. They said to contact Lowe's in two days if we didn't hear anything which I did. when I contacted Lowe's all the calls, go to India to a call center the people from India Told us they didn't have the paperwork to call back in two days which I did they still did not have the paperwork they said to call back in two days when I called back again they still did not have the paperwork so I called the service center that came out. They said Lowes had not called them at all. I got all the information from the service center and try to give it to the Call Center who did not want it but I pushed them to take it then it took another week for them to get a hold of us. We have an extended warranty, Lowes sent us an email saying they would replace the refrigerator but we had a buy it at Lowe's. Our refrigerator that broke cost 2500 plus the warranty but they will only give us 2000 to get a new refrigerator. What was the point of the warranty? I do not recommend Lowe's. They need to fix their service and change their ways if they want to keep customers. I will never buy anything from them again. We have had no refrigerator for a month and it ruined our pantry wall. And they made $500 off of us besides what they made on the refrigerator and the warranty. They are horrible. read more

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LOWES DOES NOT HONOR ITS CARPET CONTRACTS!!! DO NOT BUY CARPET FROM LOWES! I purchased carpet and installation on 5/16/2023 from store 2805, terminal 49, store manager J. Barbosa (this was printed on my receipt). Installation on May 26, 2023. Lowes did not honor the contract. I purchased carpet for 7 rooms to be updated and only half of the carpet was installed. On the installation description it clearly states 7 rooms to be updated, 2 bedrooms, 3 closets, hallway and living. Lowes did not send the correct amount of carpet to COMPLETE the job, MY LIVING ROOM DID NOT GET DONE!!!. In addition, Lowes sent a cheaper carpet pad with the installer. The installer was honest and went back to the store to get the correct carpet pad (medium grade). I HAVE SENT IN A COMPLAINT FOR RESOLUTION AND AM NOW BEING IGNORED! Next step, formal complaint to the Better Business Bureau. read more

Lowe's opened on December 28th 2017. It's a huge store with everything you can think of for home improvement. Big nursery but can use some more garden art. All the employees were nice and very helpful. read more

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I ordered doors in early March to be installed. After repeat calls and a trip back to the store, I was finally able to find that they had been sitting at the store in late April. The installer put two doors in (one crooked) and found that the factory sent the third door ten inches too big. I was told that the reorder would be expedited and installed. It is now May 19th and no word from Lowe's. I have been calling the store all week with no answer from an associate. The install headquarters said the order was completed and nothing was pending and I should call the store back. I tried talking to a store manager. I called Millwork. No answer. After many hours trying to reach someone at the store or headquarters, I am out a lot of money, frustrated, have no large door and one crooked one. I will never deal with Salinas Lowe's again! read more

I visited the website looking for a space heater. Since I did not find one online-- I spoke to a rep in store by the name of Elizabeth Ledesma. She was such a knowledgeable representative and helped me find exactly what I was looking for. I was grateful that she was so diligent in finding exactly what I needed. Once I placed the online order Victor L. helped me with quick and easy pick up. During times like these I greatly appreciate the level of service stores bring to make sure their customers have a great experience. I am beyond thankful for these two reps! Thank you Lowe's for your great service! read more

Every time I go to the Salinas store, it has been terrible customer service! I needed to get epoxy paint for garage floor and the lady at paint department was in a personal conversation for a very long time with someone she obviously knows and when she was done. I asked for her assistance but she just blew me off. I left and went to Home Depot. Another time, I went to Lowe's to see about tools but when I asked for help, I got, "it's not my department ". So again, I left and went to Home Depot. I tried to discuss it with management but they don't care! So no more going to Lowe's in Salinas because it's the same as getting Oates that have already gone through the horse! read more

The customer service is horrible for appliances. I placed an order for a dishwasher on 12/1/21 which was to be delivered on 1/4/22. I never got a call to confirm delivery so I called Lowe's only to find out the order was cancelled. I received no communication about the cancellation. When I called Lowe's the gal I talked to was so rude and not helpful at all. She told me it would take 3-4 weeks.Then I called to Adrian. He was helpful in replacing the order which should be a 7 day delivery. This is our second horrible experience with Lowe's. The customer service is horrible, lack of communication is unacceptable. Never again will I order from Lowe's. They just don't care. read more

Lowe's is a joke. The service here sucks so much. When you need help with something it takes about 20 minutes for someone to finally show up to help. Every time you ask an associate a question they never know the answer. It seems like they just have the employees floating around different departments with no knowledge of any of the departments. Management really needs to do their job and get this place and the staff on point read more