While working in the area, I got some new flowers for my garden here. Customer service was excellent, and they had many beautiful flowers to choose from. Prices are reasonable too. Found this location to be less crowded than others I've been too. Highly recommend. read more

Bought mulch on sale from Home Depot on sale I live in Leland. The Lowes also had mulch on sale total crap no color bought 20 bags returned 17 . Home Depot has the best mulch color and quality read more

Matt in Pro services had over a week to get an order out to me. They tried to change it 3 times before the delivery date I had expressed I needed! Day of they changed the time 4 times. I have NEVER experienced this with the Mew center commons location , monkey junction, or Portis Neck location. I get I'm a small fish I only spend about 10,000.00 a week at Lowe's but I've been a local business for 35 years!!! Matt you couldn't even get the order into the computer on Friday!!! I CALLED you last Monday and you said it would be here first thing the next Monday. Well I've had my crew here and paid them for today and still no order!!!!! I will DO EVERYTHING ICAN to have people not use YOU or your store!!!!!!! I'll continue to pay triple to have New center store deliveries here in Holden beach! I have 14 rentals I've taking care of for over 20 years! I am completely embarrassed for you! 4 subcontractors now know not to use you or y'all's store!!! read more

We were looking for Christmas trees and Lowe's had a very well set up Christmas area, easy to navigate thru all the choices of trees. A worker came by a few minutes later to ask if we needed help. Great job for a big box store! read more

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I've gotten Keys made both by the machine and by the person who does it for you and 8/10 times the copies either didn't work at all or actually got stuck in the locks! read more

Each time I've shopped at Lowe's in Shallotte I've had a positive experience. The store is clean, well-organized, and filled with practically all your home improvement needs. The garden center is quite nice, and I recently scored some late season clearance mums for a $1 each. They'll last long enough to give my front entrance some color, and then I'll plant them in the backyard. Lowe's also carries large, 2-gallon watering cans for only $6. (Could not find any at Home Depot.) Recently, my husband and I were in the market to replace our 20-year old electric range. We shopped the Thanksgiving Day sales just about everywhere in town and online, and we found the best deals at Lowe's. Others must have figured that out as well, as the Lowe's appliance section was filled with buying customers on the Tuesday after the holiday. We waited about 15 minutes for assistance, and it was worth it to talk to an experienced associate. Looking forward to baking some treats in my new Frigidaire convection oven! read more

I purchased a Craftsman tool on 2/26/25, but it was the wrong tool. I sent my BF into the store to make an exchange as the correct tool was also a Craftsman tool for the exact same price on 2/28/25 with receipt (POP). He called me moments later to ask me to come inside as they needed to see that I had the exact method of payment to proceed. I totally understand the world is full of shady people doing illegal things, but my boyfriend is an extremely loyal customer and know many Contractors he deals with that frequent Lowe's for both business and personal shopping. When I went inside the Supervisor Crystal told me they couldn't exchange or place the money on a gift card so He could have the tool he needed I had to wait for the money to be processed back to my CC (could be 14 days) or just buy the correct tool while I wait.... ‍ I have NEVER. heard of a store that doesn't exchange, put money on a gift card etc in all my life unless it's an ALL SALES ARE FINAL deal. This was not professional on her part and the customer was NOT happy. We just walked in there in January with a picture of a receipt from a table saw we got for Christmas and exchanged it and paid the difference to for a slightly upgraded one without any issues, so what happened here?!?!? read more

BIG TIME shoutout to T.T. customer service rep who sold us a refrigerator today. She was so friendly, professional and knowledgeable in advising us the correct model to get. We had been hoping for someone to guide us in the right direction, and she came to us with a smile and welcoming presence. I commend you, Lowes Home Improvement for employing such a good service rep like T.T. Having someone with extreme customer service skills like hers is truly a remarkable way to show customers you care about them! read more

Incompetent Manager at this Shallotte, NC Lowe's does NOT return calls to resolve customer issues. Corporate office asked him to contact me - NOTHING. Taking my issue further up the chain. Do yourself a favor, and save yourself a lot of trouble - drive a few miles south to the North Myrtle Beach Lowe's instead of the Shallotte, NC Lowe's store. read more

The customer service I received on Sunday was exemplary. I was greeted immediately by a manager. He directed me to the aisle I needed and called ahead to inform the employee that I was on my way. Then two friendly employees assisted me. Thank you Don and Carl! read more

I like lowes but I have to say they gave into corporate BS. They have many products locked up like a third world country now. Maybe it's how things are gonna be now but it would be nice to see an American company have some balls and approach this in a different way. I tried to buy some wire. It's locked up. Had a hard time finding someone with a key. 10 min later I got it out myself. It's sad the state in which our country is in. read more

Shopped this Lowes in Shallote, I live in Little River SC this store had everything I needed unlike store closer to me. The workers were very helpful , knowledgeable and friendly, unlike store near me, \will drive the extra 10 minutes for there service that I received on this trip. Great job guys read more

Just bought two refrigerators in two weeks. First one was defective, and there was no, I mean absolutely no hassle in exchanging it! lowes has always been my favorite of the available home improvement stores, now and for the future it will be my only stop for home improvement products. read more

Lower automated phone system is the absolute worst I have ever dealt with anywhere! I continue to be disconnected when I choose the selection it recommends. How frustrating!! read more

Gabby at the register has an absolutely disgusting attitude , we have been to this Lowe's 100 's of times and she is by far the unhappiest , unhelpful employee we have came across . read more

Contractors Aware! Worst Lowes Ever! Inventory is horrible! Poor Management! Terrible customer service. Staff doesnt know where anything is. They show +60 J-Channel and NONE TO BE FOUND. EPIC WASTE OF TIME. read more

Worst customer service. Asked for help at customer service for lighting department. No one showed up. Asked a passing employee for help she said she'd be back. Never came. Needed to buy 35 recessed lights. I walked out with nothing no wonder stores are closing read more

It's a big beautiful store. The problem is there is no one to help you find what your looking for. What a disappointment! I tried using the help button but no one answered it. So I left and went to another store to purchase my items read more

I have been here twice now as fixing some things in our winter home. This store has so much stuff I need and the customer service was excellent. I can always find someone to assist and the employees seem to be cross trained in many differnt departments which makes it easier to find someone to help when needed read more

Lowe's in Shallotte NC is the worst Lowe's store I have ever shopped. The sales people are clueless and managers are incompetent. Managers do not communicate,and customers are treated will no respect. The entire management of this store should be replaced. Managers in this store are an insult to Home Stores. Avoid this store- go to the nearest Home Depot for your improvement needs and the customer respect shoppers deserve read more

I just went to the Lowes in Shallotte N.C. to purchase a dishwasher for my home in Ocean Isle Beach, NC. There was ONE person covering the entire Appliance dept and he was tied up with a builder. We selected the dishwasher we wanted and waited 1 HOUR...afterwhich we LEFT the store. This is the WORST Lowes I have ever been in. The customer service is unheard of...I came home and tried to order it online to be delivered to my house and when I finished with ordering process it told me it wasn't available at this time, to try again later. Are you kidding me? read more

This Lowes is absolutely the worst store for customer service. I ordered a new wall oven and microwave and the whole experience was horrible. Delivery was not as promised. The trim kit I order did not show up with the order. I could go on and on but my blood pressure won't allow me. Suffice to say I would NEVER buy an appliance from them again. read more

From my experience with this Lowes in Shallotte, I found the customer service to be poor and in some cases rude. New refrigerator had a leak from the icemaker and put entire day on hold waiting for service. I will not be patronizing this place of business again. read more

06/29/2017 I purchased a Husqvarna Z242F zero turn lawn tractor from Lowes, paid over $3000 for it. Never had a zero turn tractor. I know zero about them (no pun intended). The tractor was received in from Husqvarna in a timely manner. I received a call from Lowes informing me of delivery on 06/28/2017 Lowes rep informed me delivery would be next day. This could have been a problem for most people but because I am retired it wasn't for me. Tractor showed up on the back of a Lowes open top truck still on the delivery platform/skid as it was received from the factory. The truck driver had no clue about zero turn tractors. Took the skid off of the truck and then attempted to run the forks under the tractor to remove it off the skid but at the very last moment decided against this as I was running down the driveway to stop him from doing that (my God, really). Driver took the skid and placed it in my driveway and then had a difficult time finding and releasing levers to unlock the transmission locks. This fellow also had no idea if the tractor had fuel in it. Driver then literally pushed the tractor off of the skid and while doing this the mowing deck got hung up on the skid knocking it out of level, I didn't notice this until I started to mow and the deck scalded my lawn. Driver, provided no help in the use of the tractor didn't even know how to start it threw the manual bag at me and stated 'I guess you have some reading to do". As I stated, I paid over $3000.00 for a tractor and received NO help and information as to the operation of the tractor, set up of the tractor, and the set up they did in the store if any was deplorable nuts and bolts left loose and not tightened down, steering handles put on the tractor wrong and out of balance and the tractor wasn't even calibrated properly for tracking. read more

To anyone who is looking for someone to install a fence, or any other home improvement project! FYI.....Lowe's Home Improvement DOES NOT stand by their work! If they will decide at this point to fix the issue after my several complaints I will be happy to remove my post! I am writing this because I'm at wits end! I have always been a good customer of Lowe's, and I feel like I have been duped! I spent over $7,000.00 last year to have a fence installed. I chose Lowe's Home Improvement to do the job because I thought they stood behind their work. I was wrong. The fence I had installed by Lowe's was vinyl in front, and wood on sides, and back. I find out during the first hour the winds got up to about 30 mph during hurricane Florence that none of the vinyl fence posts had been concreted into the ground. They were only placed into a hole with our Sandy coastal soil! We had no way to know that it hadn't been installed correctly per the Lowe's website on proper installation (concrete in posts). We were told that it was an insurance problem by Lowe's, because my labor warranty had run out in July, and if it wasn't for the hurricane we would have never known it was improperly installed. Really???? You say this to a customer???? My insurance says it's an improper install not covered by insurance. What kind of business practice is this? Lowe's......stand by your work, and make this right! At this point I'd rather spend the money to hire an attorney than pay an insurance deductible! read more

Ordered vinyl flooring but the salesman forgot to tell me that the company does not make all the threshold pieces I might need to complete the job. So instead they put down a laminate material that does not fit nor match the new vinyl. Customer service has not admitted these facts nor have they given any satisfaction to my complaints. I asked for a completely new floor which they denied saying this was my fault. Now I am asking for my money back so I can go elsewhere to purchase a new floor. This will be the last large purchase I will make from Lowe's. They get an F in my book for customer service. Please make sure you ask lots of questions and investigate before you purchase flooring from Lowe's. read more

Went to try them again and bought a few things one being a pepsi and it wasnt good must have been opened walked right back in and wanted to exchange it , nope wont do it so i went outside and threw it across the parking lot so one of their minions can pick up my trash. Will NEVER go back there again!!!!!! read more

just tried to get a key blank cut at lowes in shallotte. they would not cut the blank key i had and paid $5 for but would sell me the same blank and charge me $75. this is a total rip off. i will never have a key cut at lowes for any reason again. david brackett loyal lowes customer for many years no longer though! read more

Please never purchase Pergo flooring here and let them install, its junk and it will be a major effort to get a resolution to correct the problem.I have been dealing with it personally for 6 weeks and took a company as big as Pergo 2 weeks to respond to Lowes calls, and then Lowes really dont care,they have what they want---your hard earned money. You can never speak to the same customer service rep twice, very frustrating.Save yourself a big headache and have a local flooring company you can get service from do your work. read more

Not satisfied with customer service. Ordered a major appliance in early December for mid-December delivery. No-one called the day before the scheduled delivery date. I called store on delivery day and they indicated the appliance did not come in. A call from Lowes should have been made that the product was not in alleviating buyer waiting for a delivery that was not coming. During this call I arranged another delivery date in January of 2016. The appliance associated informed me that my new delivery date was now on the schedule. Went to the store later that day and decided to verify the new delivery date. Surprisingly, the associate told me that there was no entry for a new delivery date. This associate put in computer. When I asked if customary to call customer of delivery not coming and the associate said "absolutely". Whejn I informed them what had happened to me, their response was "doesn't surprise me" "this place is messed up". so I am now paying for an appliance that i don't have and hope to get next month. very poor communication. If this delivery ever happens I'm taking business over to HOME DEPOT. read more