Do not bother ordering products. they will give you a date when your order be in,that it will be in fact you get several dates.! The worse customer service! We ordered windows, paid for them in advance, We told of the date ,they would be in. stated as well on the receipt. We made several calls to find out where they were? We get different people. transferred to department to department. disconnected , then busy signal. Or the receiving department went to lunch? How long will this take? still no windows as of beginning of March. Customer service is bad!! I am a firm home depot customer from now on! DO NOT WASTE MONEY WITH LOWES! Customer service needs a lot of work! read more

Pathetic Management is the curse of the store , couldn't even figure out how to use one of their own gift cards I told the clerk after using many gift cards that they need to punch in all the numbers and when management came they blamed the gift card on being next to my cell phone and told me to get reimbursed from wherever I got it. Three days later i used the card in Denver with absolutely no problems. It would seem I know more about their gift card program than they do in the management couldn't care less and is just absolutely pathetic. read more

We also wish we could give zero stars on this review! We tried to get information about delivery to Buena vista by calling their customer service line and the woman I spoke with was not helpful at all. She couldn't give me any information about what specific date they would deliver, just that it would be a Tuesday. This was unacceptable for us as we do not live in Colorado full time. So after the delivery seemed like it wouldn't work for us, we decided to make the hour and a half drive to Silverthorne to pick up the flooring that we needed. When we arrived, we had to wait over half an hour to talk with a flooring expert to ask one simple question about the laminate we had picked out. We waited so long that we tried to call the manufacturer to get our question answered! Finally the Lowe's flooring "expert" returned from lunch after we had paged him 5 times and requested to speak with a manager. When he arrived, he simply pointed across three aisles to what we needed and did not lift a finger to help us (a mother with a 2 year old and her mother in law) load 10 boxes of laminate flooring. We will be driving to Colorado Springs, a much longer drive, the next time we need to visit a Lowe's! read more

NEVER SHOP HERE; ZERO STARS!! Especially for anything they install. They will screw it up and give you the runaround before ever even attempting to make it right. We decided to put hardwood laminate flooring, which was also purchased from Lowe's, in the lower level of our newly purchased Townhome and carpet in the upper level. We contracted with Lowe's to rip out the old carpet in the entire home, install the new carpet upstairs, and level the downstairs concrete floor so I could install the laminate myself. We payed Lowe's for 3 hours of prep work for the downstairs leveling with the caveat that it may take more, which we would have to pay for after the fact. This was fine with us, and we would have been happy to pay extra if it was needed, we just wanted our floors to be ready so we could move our stuff out of storage. Instead they came in, installed the carpet (there are issues with the carpet install too, but that is a whole different complaint), and put in about an hour of work on "leveling" the downstairs floor. Suffice to say, our floors are less level than they were before the "prep work" was completed. Lowe's then called me the next day to find out how everything went. I told them it needed to be fixed, and they told me there would be somebody there the next day, if not that same day. Meanwhile, here I am 4 weeks later, and still, nothing has been done to remedy the issues with the carpet or the floor. The latest is Kyle, the flooring manager, telling me the best he could do is give us an $.89 per sq ft install on the laminate, down from $1.99 per sq ft. Keep in mind, we wanted to install the laminate ourselves from the beginning, so this doesn't really help us out. Then Kyle tells me this offer is saving me $1500 on the 500 sq ft install. Doing the math, we save $1.10 on each sq ft. Multiply that by 500 and we get $550 savings. I am still scratching my head trying to figure out where Kyle came up with the $1500 lie. Kyle was also quite rude and even asked me at one point to forget about the previous 4 weeks of frustration. On top of all this, we had to move our furniture out of storage a week after the initial install, and because the floors were not leveled anywhere close to correctly, we were not able to install the laminate, and all of our furniture is now sitting in our un-level concrete floored living room. Now we must find somewhere to temporarily store it while they come fix it, if that ever happens. So far since the original install I have talked with the installed sales lady 5-6 times, the corporate customer care people twice, the assistant store manager twice, the original flooring sales guy once, the installers Lowe's contracts with 2-3 times, and the flooring manager once, and still nothing has been figured out. I am not a review writer, in fact I believe this is the first time I have ever written an online review. This has legitimately been the worst experience I have ever had with a retail establishment. If I could, I would give them zero stars. read more

Crappy service, no one is ever around to help or to check you out. I ordered carpet from lowes and was the worst buying experience I've been through. From lies on when i get a quote (had to stop in after two weeks to make someone do it, I guess that's longer than 24hrs he said)and how long the carpet will come in to just trying to schedule a time for the install. And to top it off the wrong carpet was installed. After multiple attempts at trying to call somebody and stopping in the store lowes is just ignoring me and won't do anything to fix it. Don't buy carpet here it's overpriced and not worth the effort read more

We purchased an $8000 refrigerator from Lowes and they damaged our stairs and tile getting it into the house. I called repeatedly including the manager without ever getting a response back. I wish we would have spent the extra money and bought from Greer's appliance. This company is absolutely the worst. read more

Cheaters and liars in the flooring dept. Caution: free installation of carpet does not mean free: they'll charge you for the installation of the padding. Cute trick, huh? Caution: they'll over-measure and therefore have you pay for more carpet than you need. Use anyone else before you go here. read more

It truly is a disgrace to call Lowes any semblance of a hardware store. The employees have very little interest in actually offering any form of customer service if you are unlucky enough to have an employee offer their help they are incompetent with no ability to offer any reliable knowledge on the products they sell. I recommend choosing any other option. In my opinion you could get better tool information from Fisher-Price read more

My boyfriend and I stopped in for a few different projects we are working on. We had trouble finding staff to help us out, and at one point one staff member said they would be right back and they never returned. The staff was not friendly or knowledgable, except for Ken in flooring (he was very helpful). Overall, very unpleasant experience shopping in here and I will stick to the Denver locations. read more

Lowe's is very subpar when it comes to building supplies, customer service , and overall knowledge of products they carry. I told the lady at the help desk that I had a couple of questions, her response was unfortunately exactly what I expected. She looked like a deer in headlights, stated nervously that she hoped she had a good answer and immediately directed me to someone else, who immediately directed me to someone else. Once that person immediately directed me to another person who as soon as I got his attention, turned his back to me in order to joke with a coworker about lunch leftovers, I was told that a standard item was always unavailable and would need to be "outsourced" from somewhere else. Lowe's is worse than Walmart in Frisco. They should both be ashamed of the way they hire and conduct business. I will avoid Lowe's as much as possible. Please go to Tru Value or Murdochs if you can. read more

the sales people should be trained better! first time I came to the store, the lady in the home organization dept could not help me with basic closet organization, shelves. The other time, I called to put away overnight my shopping which was left at the register, unpaid for as my husband forgot a wallet. It was promised to be there next day, next day of course nobody would be able to find it. They have such a mess there, they do not know what is going on in their own store. The sales people were not doing much effort in helping me, it was very discouraging. read more

I am not sure where to begin. Lets start with the plumbing department. Cannot order properly and I ended up spending $500 more on a purchase because the people in that department do not know plumbing. Flooring: every step of the way from the measurement, to delivery, to the install, to the organization with the installers, was a complete nightmare. I had to call several people with every step, eventually dealing with a manager to get things done. The 1 star I gave that was a redeeming quality was the paint department. Jeff and Dee are excellent and know paint. Other than that, this store is a nightmare. Go to Avon and to Home Depot unless you are painting. read more

If it were possible to leave a review with zero stars I would do that. We have spent $21,000 at Lowes in Silverthorne redoing our entire house with carpet, tile, wood floor. It has taken eight team members including a manager and constant calls made to the store, emails made to management, and call made to the home office of Lowe's with a complaint, and a month and a half to get in stock, found on the floor products measured and paid for. I have never had so much trouble trying to spend my money ever! This is our fourth home in 30 years and we have never experienced such unprofessionalism and exhausting experience ever. We have built custom homes, refurbished homes and still never had such a horrible experience. There is a mountain mentality to deal with when doing any work in the mountains, understandably. People move there to enjoy their surroundings, not necessarily go into business or business management. That is why we decided to go with a big box store thinking they would have more resources and experience in dealing with 2300 sq feet. We were so wrong! read more

DO NOT GO HERE. Just don't give them your money. It is worth the extra money to go somewhere else. They hire retail people or anyone with a pulse, so don't expect any knowledgeable help. They are not even competent enough to make an appointment and keep it. Their installers are horrible, takes forever to get anything ordered and when it does arrive it's damaged. Just boycott this Lowes. I have not had one good experience with any staff there. read more

I'm not sure what all of the complaints are about. The place is well stocked, easy to navigate with the aid of the website and easy to get to. And the $15 off $50 vouchers available on the internet make it an absolute bargain! read more

I only do minor repairs, all the employees are always helpful, The home depot in Avon are full of people that don't know where to find a screw, you are on your own there. I like Lowes the paint department has the best staff. So far so Good. read more

No help throughout the store. Usually when I go in there are no registers open but today there was two and self check out. Too bad that one young guy was sitting down reading a book instead of checking people out. The lady on the next register has a broken leg and was doing ALL the work of checking out customers. What a joke! read more

UPDATE: We got our appliances here, and the delivery guys were awesome. I give the delivery dept. five stars *****

this place is standard corporation these days. i personally don't blame the employees. the corporation tries to use too few employees and pays low so they naturally get the least experienced people. (lowe's 20 years ago hired more people and they were more experienced). in the past the employees were given more authority to make necessary decisions. now they limit their decision making. the result is much less satisfied customers and higher profits for the owners/board of directors/stock holders. this extreme greed is destroying america read more

I would like to give this location of Lowes zero stars. Lowes/ Silverthorne has completely incompetent workers that are incredibly rude & unhelpful. They just don't care & are not qualified professionals. It has been a nightmare & complete waste of time/ money/energy working with the cabinet & appliance people. One problem & excuse after the next. After spending countless hours of my time designing the cabinets for my house, the incompetent worker ordered the wrong stain! (FYI they will not work on your design unless you are there in person, which means endless tedious hours sitting at the desk with them.) They also "lost" my design several times & we had to start over! If you have a full time job, obviously being at Lowes practically "full time" trying getting them to work on your design won't work! My order cost 38k & they won't give me the time of day & act like I am bothering them! The managers are just as rude, incompetent & unhelpful!!! Cabinets had to be canceled & reordered because the wrong stain was ordered by a careless worker! Which took months! I ordered 20k worth of appliances online & no one could figure out how to let me pick up the items I ordered including the manager! Then one of the workers deliberately canceled my entire appliance order! More wasted time! It's thanksgiving week & I still have no appliances & kitchen isn't finished! It has taken over six months!!! You can't ever get a hold of anyone & even managers don't return your call! They just try to ignore you or hand you off to someone else who doesn't answer the phone! Don't waste your time or money here! Spend more & work with a professional cabinet/appliance company. The discount on cabinets is not worth the pain, suffering,frustrating incompetency & incredibly appalling slow process. I'm dumbfounded how this company stays in business. read more

If I could give zero stars I would. We had a FAULTY carpet install done by Lowe's. We have been trying to get it resolved with their CPO office. What a complete joke - excuse after excuse after excuse. Lowe's does NOT stand behind their work. I will NEVER set foot in another Lowe's store again. They are a large greedy corporation that just takes your money and doesn't stand behind their work. Save your hard earned money and shop elsewhere!!!! read more

Ordering a refrigerator from Lowes at Silverthorne on the 10th- told it would be here at my house on the 24th. - which is what I needed because my other one is on the way out. Happened to call on another appliance the next week and double checked the refrigerator. - talked to the delivery department (nice people there by the way) and was told it wouldn't even get to the store till the 30th. After talking to 2 more people and pleading with them to check the front range - told the earliest delivery would be the 6th of the next month. Hmmm - be aware that it can take a month to get an appliance delivered. read more

I am grateful there is finally a big box store available in the area of Copper Mountain with good hours. I must be the worlds worst planner since it takes me a few trips to get any project done and those hours and the complete selection under one roof are a life saver. On the other hand, I have been to a few Lowes around the country, and this is probably my least favorite one. My last trip I bought a couple doors and I had to scour the store for a lumber type dolly. They were well hidden in the far end of the store, none too close to the doors, and most appeared to being used as storage. I got lucky and finally found a single empty one before I resorted to unloading some windows off one of the less heavily stocked ones. When I checked out on the only lane in use, the checker acted really annoyed that I was there. I am retired and I have done a lot of shopping in a lot of stores and have never encountered such an intense attitude of I wish I were somewhere else and I wish you were too! I read the bad carpet experiences in other reviews and my only carpet experience with Lowes was in another store and it was a nightmare, a total comedy of errors. The price may be tempting but you better triple check every step of the way! I still think they deserve three stars just for being a Lowes, I live out of state and I don't have the time or knowledge to shop around for my condominium project needs in the limited time available to me so the 7am to 10pm hours and the huge selection under one roof have enabled me to complete some projects I have had in mind for years. read more

I like the store and the staff are relatively helpful but the checkout situation is a disaster. The self checkout registers are constantly on the fritz and more often then not are the only registers available outside of the lumber department. There are a half dozen other check stands available, PLEASE STAFF THEM. This is a home improvement store, many of the things purchased will not fit or weigh far to much for that malfunctioning little self checkout scale. read more

Our refrigerator broke right before Thanksgiving so we had to make an emergency purchase. We got a great deal on the black Friday sale (we think- still don't have the refrigerator), but have been given the run around. Upon order on 11/18 we were told the fridge would be here 11/28. I called a couple of days before that to follow-up and was told the fridge was coming 11/27. After getting coverage at work to leave early without receiving a refrigerator I called to follow-up; new delivery time would be 12/07. I called to confirm on 12/04. Good to go. After not connecting with the driver I called on 12/06 to confirm, and he said we would be the last stop "unless it got too dark" (which I suppose is an unexpected phenomenon in December). After getting additional coverage at work and clearing the driveway for the delivery I would be disappointed again. read more

How is this store even still in business?? I ordered a small dishwasher online with a gift card. The dishwasher showed up severely damaged. I spent over an hour on the phone holding for customer service to be told they would put an incident number in and my local store (Silverthorne, CO) which happens to be over two hours away from me would call me back within 24 hours to arrange pickup. I was told that they could not order the replacement dishwasher until they get the damaged one back unless I wanted to pay for another one. I made that mistake once when an item never showed up and it took me almost 6 months to get a refund. Anyway 3 days go by with no call. I spend another 3 days calling the store. The phone would ring 30-40 times when you could hear someone pick it up and promptly hang the phone up. I spend another 45 minutes on hold for customer service to be told that the local store had closed the incident without even calling me. The lady who was very nice reopened the incident ticket and escalated it to the regional manager (Aaron Sibley) who called me within a couple hours. Aaron was nice and said he would look into the situation. I received a call from Zack who said that Aaron had asked him to handle the issue. Things went from bad to worse at this point, Zack should not be working in customer service. He gave me 3 options: 1. Drive the 4 plus hours (2 hours to the store and 2 hours home) and return the damaged dishwasher. I ordered online and had the dishwasher shipped for a reason (first dishwasher was sent UPS) I'm not driving 4 hours. 2. Wait well over a month for them to send a truck to pickup the damaged dishwasher, today is 7/1/20 and he said their truck wouldn't be in the area until 7/28/20, again once they got the dishwasher back they would have to reorder a new dishwasher and ship it again UPS within 15 days. At this point it's not worth doing business with Lowe's. I asked Zack why he can't send me a UPS label to return the item since that's how it was shipped in the first place, he said he didn't know how to do that. So at this point I'm told if I purchase the dishwasher else where all he could do was mail me a gift card that I can only use at the Silverthorne store (remember 4 hour drive). I reminded Zack why that would not work and asked that he mail me a gift card that I could use online, same as my original payment method. Again I was told by Zack that he didn't know how to do this. At this point I asked to speak to the store manager and or Aaron Sibley the regional manager and have not received a call back. It's very clear to me why this store has such low ratings. read more

A piece of wood I wanted to purchase did not have a barcode. The cashier was unable to help so I left without purchasing this piece. When I was packing up my car in the parking lot, an employee named Steve ran out to me and handed me the piece of wood saying it was scrap from another guest who had had it cut. Steve checked on this without me knowing and ran out to catch me before I drove away. Great guest service from Steve. read more

Lowe's has the worst service, so very stressful. We purchase a refrigerator from there with in one year it had problems which it was fixed. Same refrigerator 2 years later just stopped working and all the kids were throwing up for days. They refunded us the money got another refrigerator had to pay the difference in cost, plus the extended warranty again plus cost to pick up old refrigerator. Had to wait 3 weeks with no refrigerator. The new one came the delivery people didn't align the doors, didn't install the refrigerator they said it would take too long. Been taking out foam, tape and plastic for months. The bottom crisper didn't want to open all the way unless I took out the door shelf and is very wet inside. So much noise lots of knocking like if there was a little person stuck inside. Then three months later a huge crack inside the freezer from the back to the door. They offered to replace after a month of calls and waiting with no one letting me know thing. If you ever tried to call this store they pick up and hang up on you they pick up transfer you and hang up on you. Expect to call 7 to 15 times in a row to get any kind of help. Maybe if you are lucky they will call you back. The new fridge was finally coming and a day before they out of stock and the refrigerator they promised to replace at no extra cost is now $200 more because you waited the weekend to make a final decision. My advice don't shop here not unless you want to replace your refrigerator every few months to a few years, having to make lots and lots of phone calls and coughing up a few more hundred dollars each time for warranty's the difference in refrigerator cost because the managers don't keep there word. read more

WORST STORE IN THE COUNTRY- I am not exaggerating. No One there wants to help you and they all LIE to get you off of the phone... We have been promised our glass door installation for a MONTH- they told us the doors took 3 days on a truck from Denver (50 minutes) etc. No supposedly when finally getting the doors- only to get a call the nt. before that no one looked at them and they are broken!!!!!!!!!!!!!!!!!!! We cancelled our order. DO NOT ORDER ANYTHING FROM LOWES- UNLESS YOU LIKE BEING LIED TO, RUN AROUND, AND NOT EVER GETTING WHAT YOU ORDERED. A lot of our neighbors work there and they all call it BLOWS. So that is what you are working with! Be warned read more

I wish I could give this store 0 stars! I have lived in this county for several years and have multiple properties we've done improvements/remodeling on. I will drive as far as I need to ensure I NEVER give this store or any Lowe's my business after Several issues. The new manager, Michael Ojeba, is their worst one yet! He does Not care about his customers and did Nothing to fix the latest problem. Quite frankly he's a narcissistic jerk! I have spent Several thousand of dollars in this store and will not ever spend another penny there. I would hope the Lowe's corporation would fix the management issues within this store. I know they will Never see my business until they have decent management and service! read more

I seldom write a bad review but I feel my experience needs to be known so others can beware. First of all, like others have commented, you can never get through to anyone if you call and if you do get someone to answer they are unable to help you. So here's my experience. I ordered appliances and W/D back in June. Multiple times I was sent emails that the items were being delivered but no call and no show. I would call in to find out what was going on and no one could seem to tell me where my appliances were and they would again tell me that I would get an email when they would be delivered. This happened several times. Two months later...yes 2 MONTHS...I finally received them though I got an electric dryer and needed a gas dryer. So I ordered the gas dryer, paid the difference and they scheduled delivery. Again, no call and no show. When I called they told me they hadn't received it yet. They then sent an email that delivery was scheduled the next week. Again, no call and no show. This time when I called in they told me that they were unable to get that particular gas dryer so I cancelled the order and they informed me that I would be credited. The following week they called to tell me my gas dryer was in and ready for delivery...ughhh! Now, almost 4 weeks later, I am still waiting for a credit and every time I call, if I can get someone to answer, they tell me they will check on it and no one calls me back! I guess I will be making a trip to the store. So I would not recommend Lowe's for your appliance needs...or anything that needs to be delivered. This store has the worst customer service I have ever experienced. read more

Don't offer installation services if you can't deliver. My wife and I recently chose Lowes to purchase custom kitchen cabinets and installation. This was not a small purchase for us and something we'd saved a long time for. We began the process in October with hopes of having the project finished by Thanksgiving. After a couple weeks it was hard to reach the salesman and around mid November we found out the cabinets had not been ordered yet. With many phone calls we finally made some progress around December 13th. The local contractor that was used was great, SBR, the problem is that the salesman ordered the cabinets in the wrong sizes. Meanwhile we have most of our kitchen in the living room. Came to find out that the salesman had been recently fired from Lowes, and we were not the only project that had been messed up. After speaking with Lowes we came to a solution that would only require one new cabinet and a new countertop. Then the guy has the nerve to tell us we will have to pay for the countertop. I mean seriously?! They should be paying for the whole project but I'll settle for them just to finish it at no additional costs. Truly unbelievable experience at such a big store. We are still in the middle of this and might have our kitchen back inside two months. We learned our lesson on this one. read more

Not very impressed with this Lowes. Most of the staff is not knowledgeable about where things are located and some of the staff don't seem interested at all. I was excited when this Lowes opened but less excited now. Wish the regional management could make some improvements. read more

store employees are not well trained and not very experienced. this is a poorly managed Lowes.

I read the reviews before visiting the Silverthorne, Colorado Store. It was a poor experience, 13 employees were standing around chit chatting helping no one. I found what I needed and checked out. In the area there is little choice so I went back two days later. Totally different experience, the associates were very helpful, went the extra mile. Joe at the checkout was outstanding beyond description. My rating was zero for the first visit and five for the second--thus the 3. Let's hope the trend is up. read more

I just wish I had read these reviews before I decided to go with Lowes for a carpet install. The carpet we purchased is beautiful, good quality and a decent price, but the install was a nightmare! First they cancelled on us 15 min before they were supposed to be there because the truck broke down. We had already moved the entire contents of the condo into one room because we were told to do this, and I guess they only have one truck? Because no else could come do the install for 2 more weeks! When they did finally show, it took them 13 hrs to install carpet in a 550 sq ft condo. Which, I'm no expert at this but that seems a little excessive. By the time they left (I was gone most of that day at work) it was 9pm, and I just wanted them gone although I knew I was dissatisfied with their work. There are gaps all over the house where the carpet doesn't meet the wall or floorboards, and an especially annoying bald spot right in the middle of the condo where the carpet meets tile, badly :( I was so angry I chose not to deal with this. Too much else going on with a new stressful job just started (1st day =day of install). So I never complained, but I'm glad to be able to write this review and hopefully urge ANYONE to NEVER use Lowes to install your flooring! read more

ALWAYS under staffed, and staff in the store has very little product knowledge across the board.

I am writing about my experience with installations from this Lowes. I bought a dishwasher and the old one was quickly removed and the new one installed with no problems. Also I ordered custom blinds which were measured and installed very well. All the employees that did the measurements and/or installations were very competent and polite. read more

Delivery nightmare. Ordered washer dryer online because I didn't want to drive to the store in a storm. Order said it should arrive in 7 - 10 days. After calling customer care every other day from day 6 onwards I knew that it had been delivered to the store on day 7. According to customer care the store was supposed to reach out to me to arrange delivery. - No calls made from the store to me. On my day 10 call the customer service rep said she scheduled a delivery for today (day 16) On day 16 no call nor delivery. Call in again to customer care and they found no delivery scheduled then they transferred me to the store . The store transferred me 6 times. One person asked if I wanted to pickup today, Umm...no Delivery and haul away was included in my purchase. Another offered deliver in a month from now. Finally got to a manager - I think - and supposedly I have a delivery in 5 days. The website charged my credit card on day 2 and 3 weeks later I may have a delivery. read more

Far and away the worst experience of any Lowes, hands downs, that I have shopped at. I am a contractor from NY that uses Lowes daily in my home town. I have been working this area for a few months and am in unbelief that this store can be so sub-par in there day to day operations. From lack of knowledge at the window/ door desk to grumpy service in the plumbing area to lines in the contractor check out while three employees laugh about their travel experiences totally oblivious to the five people in line hoping to get back to there paying jobs. Today I used the self service check out, big mistake. I thought self check was set up to check you out with out the help of an human. Not at this self check out. Seems everyone had an issue of some sort that needed human help. Why not open a check out register to move things along more quickly. Not one lane was open with a real person. And then I got grump-ed at for setting a larger item beside the bag holder because it would not fit in to the bag. I left everything there and walked out of the store. No more of this nonsense. Corporate needs to intervene in this store before the bottom drops out for good............ read more