This is a brick and mortar version of "Punk'd" where you constantly have to ask yourself if this is some elaborate prank to ruin your mental health. Home improvement is stressful enough without a store contributing to you wishing this was a nightmare you needed to wake up. Just try calling to talk to a human being and you'll see what I mean. Then go to the store and you'll truly know what the seventh circle of hell feels like. read more

Standard Lowe's. Customer service agent for curbside, Sayra, was exceptionally helpful and ensured we got our entire order at pick up despite the vendor delivering to them separately and not with correct order numbers today. read more

If there was any other hardware store I would never shop here again. Always empty promises and under delivering. A kitchen cabinet job is still not finished 11 months later, deliveries are always being pushed back on the day it's supposed to be delivered. This store sucks read more

Manager provides horrible customer service. She is robotic to the point that I wonder if something is wrong with her. All she does is repeat the policy even if the policy doesn't apply. Other experience was with someone who told me 'I am going to prove that I am right'. There are nice employees there but the manager and some of the other employees are just 'off' and don't know what customer service is even when the customer is right. read more

This is the most dogshit unorganized Lowe's I've ever been to. Had to look items up on Lowe's website to find what I needed and when I arrived to the isle and bay, the items that were "in stock" were no here to be found. Luckily I found one bag of parts on the floor tucked back under the shelf. I will drive to Denver if I have to the next time I need something just to avoid this store. read more

Lowe's Home Improvement - Hardware Stores Near Me - Silverthorne, Colorado

This is by far the worst Lowe's I've been to. Lowe's in general is bad with in stock items and customer service but this location is on a whole nother level. Very unorganized, messy, and out of stock on a lot of items. read more

After having multiple orders canceled over the past six months, and a dishwasher installation where they just never showed up and never notified us after taking our payment...they then told us it was backordered for eight months...today I had another issue. I placed an online order for curbside pick up, then I placed a second order for curbside pick up. When I went to the store to pick up the first order, I got it just fine. However, on the second order it was just canceled. There was no text message, nothing to tell me that this didn't go through. The product was a 12 1/2 pound roll of MIG wire. Part number 178802. It showed there were two in stock. I was not happy about it, but the girl who delivered the items to my car was very nice, and she explained that sometimes there's shoplifting, and she apologized for the items not being in stock. So I drove 80 miles round trip to the nearest Home Depot to get the same product. While I was there, I spent $380 on other items that I needed, items I would've bought at Lowe's. I then learned that for plasma cutting I didn't need my welding hood, and then I could use a pair of safety glasses, so I went back to Lowe's. While I was there, I also picked up six plants, and two pairs of Lincoln safety glasses. But while I was sitting there looking at the glasses, sure enough, there were two rolls of MIG wire, sku number 178802. It's as if nobody wanted to pull the order, so they just marked it canceled. The product was exactly where it said it would be in the app, so I'm assuming the store employees have access to the same information. The price was different on the shelf, about $4 less, but the SKU is the same. I was busy today, and I just didn't want to come into the store. I know the store is shorthanded. Having worked at Lowe's in the past, I try to be understanding. And yes, I could've come into the store today and double-checked. but the end result is that I wasted three hours of my time, and spent that money at Home Depot instead of our Lowe's. This is the third online order I've had canceled at this location. Not happy. read more

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I just wanted to give a big shout out to Justin (Jason?) in the Flooring department at Lowe's in Silverthorne, CO. I visited 4/10/22 and needed a lot of help picking tile and grout. He was SUPER knowledgeable, friendly, patient and just did an awesome job. In today's world where good Customer Service seems to be the exception rather than the rule, Justin (Jason? I feel terrible, I wrote his name down and lost the paper!) is the exception. I am thrilled with my choices and I don't think I would have made the same ones without his assistance. Photos below don't include completed yet because my painters are coming this week and the vanity won't be delivering (from Home Depot...) for two more weeks. :-( Thank you! read more

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If I hadn't already spent hours in the past two days trying to find out where a 'same day delivery' was, I'd go into more detail re: why the 1-star review. A few highlights: * When calling, it's over 100 rings before a person picks up - this has been the case 4 times in the past 2 days. Twice, the phone disconnected after the 100+ rings. * When 'same day order' didn't arrive, I called the next morning to find out why and was told there was a payment processing problem so they couldn't deliver the order. I checked my credit card and the full amount had been charged TWICE the prior day. * Finally had to cancel the order and make a new order. An associate kept me on the phone until he had scanned in my entire order and promised it was ready and waiting to be picked up and delivered. Seven hours later when the order still hadn't been delivered, the next associate at the same desk said the order couldn't be located. * One associate (who actually picked up after 100 rings) suggested I should just come pick up the order (an hour drive) rather than expect delivery as promised. * Finally, I was told I hadn't made my order through Lowe's but through a 3rd party. I made the order on Lowes.com and checked the option for 'same day delivery' which was free because of the total amount (over $500). However, I paid nothing for nothing because the order still hasn't been delivered. These are just the 'high points'. Shop at your own risk! read more

Went in tonight to get a crap ton of paint for a project and Daniel was absolutely wonderful. So helpful and kind. He found the base we needed despite the shelves showing it was out of stock and he kept his cool with my two boys asking a million questions while he did it. I really appreciated his help from start to finish. Shout out to this whole store, they are super busy and it's chaos most times we visit but the employees really do try their best in all situations. read more

Absolute horrible service for a defective dryer. People there should be fired for their lack of competence. Have spent 3 hours on phone. Put on hold for 3 times for 25-30 minutes. Call dropped every time while holding. Call the 1-800 number and was told I would receive a call back. NOTHING! read more

So disappointing. I spoke to 3 different Lowe's employees today. The first one was knowledgeable and helpful. The second was not educated on the merchandise in his area. The third was the worst. Alpha was the attend at the self-checkout. My item rang up at the wrong price. I showed Alpha a photo of the shelf price tag with the item number. Alpha did correct the price. However, he was rude, and not trained in customer service. Not the employee any retail operation should want to represent them. I did try to get in touch with the Silverthorn store manager to report the treatment I received. No luck getting through. I will order the merchandise I need from Home D. moving forward. read more

zero stars if I could! Nobody answers phone, or they put you on hold for literally a half hour before then disconnecting you (this has happened over 10 times to us in the past few weeks). Delivery is HORRENDOUS. A few times the truck just didn't even bother to show up. We have wasted literally HOURS dealing with Lowe's. If you DO happen to magically get connected to the appliance department, they take your name and number to call you back and then they don't. What is the problem? Not enough employees? It is so frustrating. I will never give them another dime. In fact, I will drive all the way to Home Depot in Vail instead. Lowe's corporate should be aware that this location is giving their company a terrible name. read more

No star! Its a terrible store. They never answer the phone. If by chance they do, then they put you on hold, only to disconnect you. In store they give incorrect information, and what you need is likely out of stock. Only go if you are buying something and carrying it out with you. Just Terrible. If I could give no stars I would. read more

Dont shop here. Bring in your own bag . Mgr says CO will not provide bags for purchases whether you purchase the bag or not. He's stupid!!!! read more

If you want an appliance delivered - do yourself a favor and go somewhere else. I purchased a stove on August 24, yet to be delivered and now they want to deliver a floor model with a big " NO" to a warranty. Delivery was canceled for broken truck, no staff, lost the order and my personal favorite- it was delivered already- um no. I don't want a floor model that may not work, been dented or scratched. Again. Go somewhere else. read more

Well out of 4 appliances.. i got one.. my stove.. diswasher arrived damaged had to go back.. microwave was supposed to be installed.. got a new story.. i need electrician.. refrig is MIA..never again.. nightmare zero rating..unable to put above read more

If you are considering Lowe's for carpet you should read this first. I went to Lowe's and picked out my carpet. I was told that it would take 5 weeks from the time that I paid to the time that it was installed. It took TWELVE WEEKS!!! I was also told that they would move furniture, they did not. They only have one installation company they work with. I tried to call I was unable to reach anyone in the flooring department. I ended up driving there multiple times to figure out what was going on with the timeline. They won't call you back, they will do anything not to talk to you. Once they have your money they could care less about their customers. I am in the middle of a renovation and will not be using them for any of it. They have lost me as a customer. read more

Worst Lowes I have ever been too. Someone needs to file a law suit against them. 50% of the items do not ring up as marked. You have to take a photo of every price because it will ring up higher. Then when you point it out to them they question the picture even. Then they want you to go look up the item number. This has been going on for several years. Not one person in this store has any knowledge of the merchandise. They are all worthless. Your best bet is to use the app to find the locations of the item you want then you have a 50-50 chance it will be in that location. I went in today because Lowes ran a sale on the Ring Stick up wireless camera. I ordered it on line. It said it would be ready for pick up the next day. This was 10 days ago and it's still showing in transit. I went in today because the app showed they have 2. When asking the clerk in cust service I was told they don't have any. I showed him the app and he said the computers here are always wrong. Horrible customer service and horrible experience. read more

Everyone that works here is worthless. Got told to go 4 different places to find one thing that they didn't even have . Just throw in the towel and close this location if you're not going to take it seriously Lowe's. read more

If I could give a negative number review star I would. This has been the worst customer service experience I've ever encountered! The staff at this Lowes are rude, & act like they are doing you a favor to answer a question - if you can even find someone to ask. I spent countless hours on the phone & in person at the store trying to track down the status of a tub I ordered. I was given several phone numbers to call (because the employee at the store had no idea what to tell me). They even made me call the tub manufacturer to find out where my tub was. The manufacturer wasn't happy with my call & told me Lowe's needed to call them. At the time I ordered my tub - I was told it would be delivered in 1 week. 5 weeks & many hours later trying to track down the tub - I have no tub. And no one still can give me a straight answer as to when it will be delivered. So I found another one in stock at another store & cancelled the tub order & tried to cancel the drain that came with the tub with no luck. Lowe's charged me $80.00 to deliver an $80.00 drain for I tub I didn't have. When I tried to get a refund for the delivery charge - I again was given an 800 number & waited on the phone for over an hour & finally gave up. My contractor said that people in his line of work call the Silverthorne Lowe's - "Low Expectations." That it is!! I hate when I have to shop there. The whole experience is miserable. The one & only shining light at "low expectations" was an associate named Manny. He was the only employee I have ever run into there that was willing to help & wasn't super rude. read more

I've been in these stores in Illinois and now here and they all have the same horrible customer service. I see a lot of employees in the store and they're all walking around but they aren't doing anything! They aren't greeting you, the customer, they aren't asking you if you need help finding anything, hell, they barely look at you! When you're in this area it's worth it to support the locals who are genuinely grateful for your business. Where is the Leadership in these stores? I could copy and paste this review for the store at home because the same crappy service applies. Stay away if you can, if you can't, be prepared to be ignored. read more

No one here cares a bit about customers. Do not come here if you need any input from staff-horrible. We have been waiting 22 minutes..begging for customer service...the store is empty and we cannot get a soul to assist. The problem is simple: No One Cares read more

I'm always here! Everyone is so nice!! Dan is the best though! I'm working on my house and always need random help!

I love the ladies in the paint department! Sherry spent so much time helping me pick a color and was committed to being sure the sample was correct The store is always clean and decently stocked read more

Lowe's Home Improvement - Hardware Stores Near Me - Silverthorne, Colorado

The delivery service is unreliable and can change without reasonable notice. This location does not answer phone calls. I was on hold for over 30 minutes. If you go to the store location, it is not staffed to assist purchases unless you are a contractor. Poor performance all around. Lowes should be embarrassed. read more

being the only hardware and home improvement store really available in the area, it can be a struggle here. But if you have Marabella help you, it will get done! Marabella was excellent, she found an order that I thought was lost for sure. She is so friendly and goes above and beyond in her job! Thank you!!! read more

The last time my wife and I were in the garden center about 3 weeks ago there were 2-3 20ish male workers there that were less than useless. More interested with BSing with each other than even acknowledging us. It was therefore a VERY pleasant surprise to deal with Jose (also a 20ish male) when we went there a few days ago. He was extremely helpful and knowledgeable and totally professional. This Lowes gets so many bad reviews, see below, that we just wanted to make sure he was recognized. Keep it up Jose. You are a great example to the lazy gits you work with. PS. The women that work there are great. read more

....while awaiting in the appliance dept for help, the appliance manager was called to come to area by the young man who was a new employee in the Department. The manager who had a flannel shirt on and not wearing any Lowe's attire at all, answered questions about delivery to "Winter Patk "as per the new employees concerns . I remained close by, to continue to get a question answered myself! The young guy was very nice, asked me to wait and he would be with me next. I waited but the people ahead of me then, decided to purchase more items! I saw the manager there in the appliances twice so decided to ask him " May I just get a price on a dryer that's unmarked". This so called manager replied " No, I don't have my scanner". The very nice young guy stated to the MANAGER " you can use mine"!!! This so Called "Manager"' ignored him, than mumbled under his breath and walked away! I just left after that as well!! Can lowes explain, how these people who work here can be so unconcerned about customer service! This store is always a problem$ prices always ring up more and they expect you to take a pic of the price taped on the shelf and come back to prove it! None cares at this store about honest Service or doing the right thing! This is an ongoing issue' I love Home Depot..: people actually work at Home Depot ! I wish it was in summit County! It's worth the drive to shop at HD !! I hope that the young guy sees how unprofessional the so called "manager" is and take shots job! read more

This could be the worst run Lowe's in the country! Very happy they have a Lowe's in silverthorne but most employees are very bad. I Need to replace my entire kitchen so prob at least $20k. The fella working kitchen design is rude and although he had no appointments scheduled today or tmrw, he was to busy to sit down w me and would not schedule an appointment w me toover next cpl days- too busy Shame on the store Mgr- clearly she must not get a portion of sales bc otherwise she would put the grumpy old man in hardware, where average sale is 20 bucks not 2k-$20k like in kitchens- cabinets, countertops, appliances, etc etc Oh well, I will put off the new kitchen or be willing to go somewhere else read more

General consensus on google maps is that this is the worst Lowes in the history of Lowes. AGREED. Will NEVER go there again, would rather do without whatever was needed. What ruined it for me was multiple online orders setup for easy pickup. Yea right. 80% of the orders weren't in the locker, prompting a long wait in customer service line each and every time. I just went through all the google reviews to make sure I wasn't crazy. Nope, the store SUCKS THAT BAD. There is a good alternative right down the street; I WILL GO THERE FROM NOW ON. read more

Lowes has stolen 300 dollars from, by not letting me return 3 items after 90 days. Items are perfect quality in unopen boxes. Stay away shop anywhere else. read more

I actually used to work here years ago when I was making a little extra money during mud season, so I know the problems mentioned here aren't the fault of the staff. Corporate strongly encourages the store to keep as few cashier stations open as possible because they want customers to use self checkout, which is a terrible idea for a hardware store. I remember a customer yelling at mee because he got halfway through scanning about a hundred tiny pvc pipe joints and the scanner stopped reading the barcodes. We had to start the whole process over and he made s****y comments to me the whole time- IT IS NOT THE EMPLOYEE'S FAULT, it's corporate. Management needs to address this Side note to employees- ask for more money. They're desperately short-staffed and you have the negotiating power.. I made $13.50/hour when I worked there for a couple of months several years ago. It's illegal for your employer to ask you not to discuss your wage. The hiring manager told me not to tell anyone what I was making when I got the job (again, illegal). Lowe's needs to pay more to attract more employees and keep them in a good mood. As it is, you can tell everyone is overworked and underpaid. That awful rotating schedule doesn't help, either- I hope that's been fixed. All of these factors make the Silverthorne Lowe's a pretty miserable place to shop. Take care of your employees and they will take care of your customers. read more

We have literally been to this Lowe's at least 5 times in the last 10 days. They have all been polite and helpful. Aaron, one of the managers, went out of his way to help us complete a project that needed to be done. read more

Every time I've been here, I have a good experience with staff... once I can find them. I have never not waited for assistance, specifically in the appliance department. I'm literally waiting here again. Giving them two stars because I've always had good luck with stock, but their staffing issues leave a lot to be desired. Also, if you get invoices for install, be aware that they are always wrong with their estimate. Always. Update: Perhaps surprisingly, I've increased my rating because I had a great experience with their delivery guys and installer. All very personal, prompt, and detail oriented. read more

DO NOT GO HERE FOR FLOORING. I want to share my experience so that no one may ever have to go through what I went through. it all started on June 29th with Denise Gonzalez at the Flooring table, said 3-5 weeks for materials and install to be done. I lined up a gentleman to walk my home to survey for material/labor on an 1800 sq ft remodel. He seemed knowledgeable enough, noted the types of subfloor in my home in Heeney. CONCRETE in the lower ground level/plywood upstairs. He said it would take 2 business days for an estimate. First red flag, after calling Denise daily it took about 8 days to get the estimate. Her boss Tyler Brendel was not much of a help either because he sent the estimate when she was on vacation and they were wrong. Next red flag, they asked for 100% down -payment up front, my fault for not walking away then. Moving on so we order the 1100 sq feet of flooring, tile for the 2 baths and carpet for the loft. I made it clear that I wanted this job done before 9.1 when we moved. I started to worry after the installing company Said they wouldn't install carpet in a loft, luckily when it arrived before the flooring product I begged and they put it in anyways. Then I was out of town, they wanted to deliver the flooring product after I went to the store and called multiple times to tell them not to deliver it Saturday. I was driving across the Midwest and Saturday afternoon a guy shows up and asks where I am, let the real problems begin. They then show up Monday and the driver doesn't help unload, I had to unload all 58 boxes into my house to acclimate. Okay, so almost 2 weeks later the installing company shows up on the 14th, 2 weeks before I move and they are gone in 20 min. I had asked Denise if the materials were correct, and the installing company said there was an issue with the padding to go on the sub flooring and the glue. Wrong product for the application at my home to make the flooring products work safely on my subfloor. I then asked Allison Tomhave, Tyler and Denise and the installing company to respond in writing what their plan was to get things back on schedule. 2 days later the installing company, not Lowes, responds that I need ALL the product returned and Lowes then says the flooring company just didn't know what they were doing and that a manual had the instructions, but the flooring product was actually the problem here. Making up excuses, blaming the sub, no accountability. Now I wanted to fire them. Not once during this experience did Allison call me to apologize about this dilemma after I spent 25k up front! shame on me for being so stupid. Now - getting the materials off my property. Tyler in flooring acted like I was asking the world to have a flatbed, forklift pallets and 2 guys get it back to Lowes in order for me to get refunded. So I wait 6 days from Monday to have it picked up on my free Saturday. A box truck shows up with no fork lift, pallets, or flatbed. They leave after 10 minutes and I was assured the right stuff would happen Monday. I called Kevin, Sam, Reeve, Luther and Tyler in receiving to make sure this WOULD NOT GET MESSED UP. Monday comes and they do not tell me when they are coming, they leave in 10 min, and also the receiving guys acted like they didn't know they needed the forklift, pallets or flatbed and that I should do it. All along they never planned on helping me, I was firing them and because of their mistake they were not going to make it easy for me to get this stuff back. So mis managed, cruel almost criminal what they did to me. my brother came over today, we loaded up all 58 boxes and glue into our 2 Silverados and drove the stuff back to Lowes so I could get the refund of 25k. We get to the loading dock and no-one comes out to help us unload their mismanaged product. A nice gentleman named Dutch made sure we had pallets and apologized and said that this happens a lot, after 1 hour of unloading by hand the materials were unloaded, I got my money back and may never shop at Lowes again. No real apology whole time, Beware! read more

Don't order from Lowe's, or at least don't plan on having them delivery anything. 3 different delivery setups with no show on the part of Lowe's each time. Product sat in Lowe's store for weeks because they "didn't have resources" to deliver. I called in to customer service in Silverthorne, but no help, in fact, customer service left me on hold for the better part of an hour and then hung up. Original product delivery for 05/20 now being scheduled the 4th time for 06/13. And, they gave me a 12 hour delivery window. I will not do business with this store again for anything that I cannot pick up and carry out. read more

I hate to bash an entire store.So I won't.There are some good folks working in the Silverthorne Lowes, however its just another store in this mtn/ vacation housing starved area.I know the dedicated customer service people (there are 5). The remainder pretend to be doing something else as you occasionally have to ask for help.I used to use the contractors pro service the ladies are stone cold great.The 2 or 3 manager guys are aloof and wont open up a service counter even when there are people lined up to the other end of the store. So I reluctantly go get gouged at BRECK Building supply(they have a grumppy ass contractors desk too ) They also are not cash and carry so be prepared to scuffle around the yard looking for stuff and totally loading it yourself.Welcome to the wild west! Do yourself a favor and go to Avon's Home depot read more

If you have a reward for "Best display of teamwork", I would like to nominate two ladies for their teamwork in making me a happy customer. A floor lamp I wanted was on sale. Donnett was helping another customer, so Trish offered to me help me, even though it wasn't her department. Donnett immediately offered to help when she was available. The only lamp left that I wanted was on display. Donnett got up on her big ladder, lifted that heavy lamp down to the ground, then insisted on cleaning the dusty lamp shade. Donnett then reduced the lamp by another $10.00. Trish was there the entire time to ensure I got that lamp! Thank you Donnett and Trish! read more

Lowe's Home Improvement - A perfect floor lamp. - Hardware Stores Near Me - Silverthorne, Colorado

OMG, after reading the past reviews HOW did this store even have an overall rating of 2 stars? I'm guessing that many employee's relatives are posting fake reviews. My experience: The level of complete incompetence knows no boundary with this store. At a loss for words how difficult it was. Placed an order online and then spent 3 straight days trying to call the store's local number and no one answered the phone OR it would go into a generated hold and then the line would go dead. I live out of state, so I called the 800 number for help. I was trying to get in touch with the store to let them know that my property management company would be picking up the grill for me (since I live in CA) and to give them permission to do so. Even after the person at the 800 number was able to add it to my order, when the PM company went to pick it up they couldn't find my order etc.....for 20 minutes! Who in the hell doesn't answer the phone at their business? I'll be at my place in Keystone, CO in two weeks and will make it a point to GO to this store and speak with the manager about this. Beyond unprofessional. read more