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Lowe's Home Improvement

2.3 (133 reviews)

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Anna T.

The store is very clean and organized. It appears well stocked. Definitely a great feeling walking into a hardware store and doesn't feel like one. I went here to make duplicate house keys. There is a self-service Minute Key machine or there is someone staffed that can help if you prefer to get assistance. As I was browsing the store and looking for an associate to point me to the filters, I had to walk around to find someone which was a bit frustrating. Once I found the filters, I liked that there were 3-4 different brands of varying quality and budgets which was nice.

11/5/22 I measured twice and still got it wrong.... Guess I'm coming back soon
Lee D.

Quality/Quantity - Got one of the blinds I needed because the Reno location was out of stock. And I now know why they are out of stock, because it is discontinued. Better yet, it is now $25; the previous price was $120. Sadly, I missed measured the other blind that I needed, even though I measured twice. Guess I will be coming back soon. Atmosphere - Consistent. Open 7 days a week from 6 am to 10pm; Sundays from 7am to 8pm. Plenty of parking. Service - 6 stars today!! Person greeted me right when I walked in and asked if I needed help. He then called customer service to send someone to the window blinds department. The team member at the department was very friendly, patient, and helped all the customers there in a timely manner. Lastly, the cashier was cracking jokes with me prior to leaving. Best Lowe's experience ever!!! Price - $25, thank you! Owner Comment - Congrats on your success since 1921 with your 2200 locations and growing. You were #1, the largest hardware chain store in America till 1989 when Home Depot surpassed you. I am a customer of both companies. Actually it is scary I just noticed I have never Yelped you, yet I shop at your Reno location all the time... Side note, can I suggest you claim your Yelp page?

Behold: "The Box"
Michele W.

While I admittedly did not have a clear vision of what I expected when I ordered 30 small moving boxes from Lowe's, *this* was not it. My only expectation was for the home delivery to be more convenient than store pickup. I was woefully mistaken. The confounding decision by Lowe's to pack 30 small moving boxes into a single, overwhelmingly unwieldy, enormous and carelessly-sealed shipping box, completely destroyed the advantages the home delivery was intended to provide. Lowe's should not hire people lacking the intelligence to make reasonable packing choices. The sheer size of the behemoth they dropped via FedEx Ground in my apartment complex's small mailroom rendered my neighbors' mailboxes inaccessible. It was so cumbersome--about 2/3 my height--too large to fit my arms around, and too heavy to move without a dolly--that I could not relocate it on my own without a strategy. On top of this, it was crudely taped shut at best. Understandably, my neighbors were unhappy when I had to leave the box there for two full days while I figured out a solution. Fortunately, someone stronger and longer-limbed than I, managed to push the box away from the mailboxes. Ultimately, I had to open the box and make six trips back and forth between the mailroom and my apartment because I was only able to carry five boxes at a time. Even empty, it was a struggle to get the kennel-sized container through my apartment door. I am a size 18 woman and I could have easily climbed inside this monster box and probably brought a friend with me. Additionally, I was unable to immediately recycle my new fixture because its size dwarfed the recycling bins. I am now saddled with having to use a box cutter to cut it into pieces small enough to fit in an apartment-sized container before making what I estimate to be 2-3 trips to the recycling bins. I am dumbfounded by the lack of forethought that went into preparing and delivering this shipment. It has added an unnecessary layer of stress to an already-challenging move. I can't help but feel as if some Lowe's employee is having a guffaw at my expense.

Angel customer service
Robbie W.

I went in there tonight needing to exchange a heater vent because the one that I purchased previously was too small now the problem was I didn't have the receipt but I figured I would give it a shot anyway. I went in and just waited a few minutes in line when Angel came up and asked if he could help me explain the situation and he said without a receipt he didn't know he would accept it or not but he would try. So I went down to replacement ( which unfortunately is the wrong one again) and I took it up to the counter he did the return easy peasy was very polite was very nice was very helpful and I am very comfortable definitely recommending the customer service area if you have to return something or get a refund or whatever especially if you get Angel. He was actually funny because I did ask if I could take his picture for my review and as soon as I clicked it he turned his head and my phone died LOL but this is Angel

Alexandra G.

Reviewing only the workshop option, not the store itself. My husband and I registered only a few days ago for the corn hole workshop at this location. Have a confirmation email and everything showing the address and time. Show up today to check in and had to ask several employees about the workshop. No one knew what we were talking about. The last guy we asked for help called his manager and was told that they don't have a workshop and they haven't had one for quite some time. I showed him the confirmation and everything. I feel that if you no longer offer these workshops, it shouldn't be on your website.

9:01am and not an employee in site for the kids event.
Kristina K.

Love that they brought the kids builds back! We loved bringing our teens when they were younger, now we can bring our 9 year old!

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Review Highlights - Lowe's Home Improvement

I buy things daily from them to work on my rental property all employees are super helpful.

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Western Nevada Supply

Western Nevada Supply

3.8
(70 reviews)
$$$$

I just had a horrible experience here. I'd rate them a zero for service if I could…read more I called ahead one day to have what I needed at will call. I come and and the guy rings the bell for will call. Wait 5 minutes and no one comes. Ring again. Someone comes. He spent 10 minutes trying to find my order and couldn't. Then I had to wait 15 minutes in line and then someone wrote up my order and I went to pay for it. They told me I had to drive somewhere a few blocks away to pick up my items. Fine. I did that. And I get there and they say they are out of stock of 3 of my four items. Why did they just sell me out of stock items and not tell me. Now I have to call on the phone and convince them I didn't actually get the three items I paid for and they need to credit my card. I didn't have the time to drive 2 blocks and back wait in line again. Update: they don't take phone calls on the weekend, even though they are open. !!?! And all of this took an hour, which should have taken less than 5 minutes and completely messed up my whole day of scheduled events.

7/6/2024- Stopped in…read moreon the plumbing side to look at the landscape lights.. Impressed with the coffee and popcorn machine!.. Staff was busy chatting amongst themselves.. and helping the contractors that came in.. Display for the lighting was terrible with a big hat display.. right in front.. I'm sure I'll revisit to browse the showroom...during the week.

Lowe's Home Improvement - buildingsupplies - Updated July 2026

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