No employees to help!!!!!! Waited 45 minutes for some dumbass to show up to cut blinds. We selected the blinds and put them in the basket. When he finally showed up we asked him to please cut the blinds in the basket and gave him the dimensions. He said he would cut them and put them back in the basket. We went to look at doors, about 30 minutes, and when we got back the blinds were in the basket and we checked out and drove the one hour home. When we opened the blinds they had not been cut at all. I just called Lowes and they said to bring them back and they would cut them. THAT'S A TWO HOUR ROUND TRIP!!@!!!!!! DON'T SHOP THERE! read more

Delivery service is totally unreliable. We had a scheduled delivery this afternoon, and no one showed after receiving a reminder from their delivery company last night. When we attempted to call The Tappahannock Lowes, the first customer service rep couldn't find any record of our $4500.00 paid order. She told us to contact delivery company, which would not answer the call. We called Lowes back, and after a very long hold, we're told they would call back. That call never occurred. We are now facing arrival of contractor to install with no materials! We will never again count on this Lowes store for a product we can not haul in our personal vehicle. read more

Bought a new dishwasher. Girl sold me on the extended warranty and the old machine haul away. We talked about the installation but she didn't set it up. Every time we try to make a large purchase there,they screw it up. There a better places to shop. Even other Lowe's. This one is staffed by idiots. read more

Guys I just wanna put it out there, I've been purchasing from both Lowes and Mechanicsville and Tappahannock for a long time building homes and keeping my shops up and running, this afternoon I had a large order that I need it to be ready for me to pick up running tight on time certainly had hopes that the orders would be ready to go and that they would be correct. But I have to say Jason who was working back in appliances tonight was absolutely amazing. My order was correct and ready to go it was the smoothest transition That I've ever had at Lowe's you guys are doing a great job and I also want to throw out there the young lady Becky who took my order yesterday, she was on it she knew what she was doing took care of me I just can't say enough I am totally pleased with what's happened today. read more

This is one of the most mismanaged stores I have ever been to.I ordered doors in person in the store they were in stock.I paid for the doors and the delivery.The doors never showed up,no phone call nothing.I called and spoke to the store manager and they only made excuses why they sold the doors to someone else.Said I could get new doors in about 60 days.I an done with Lowes. read more

Called to speak to someone in Hardware after 15 minutes of being transferred several times with no answer. I asked to speak to a manager and was told they were busy. Hardware employees were all out to lunch! No one can answer questions!!! Sad I am going to call Home Depot! read more

This place is terrible I would recommend going any where else. Even if you have to pay 10-15% more or drive a hour.

Do not buy Apple gift cards from this store. My daughter bought 3 Apple gift cards for $500 each. After giving them to her friend he was told that there was no money ever put on them. She has gotten the runaround about getting her money back. She called the card provider and also Lowes corporate office. They I both told her that the store is responsible for giving her the refund. She bought the cards on February 9th and it is now April 5th and she still has not gotten her refund. read more

I was at Lowe's today to purchase a grill. I didn't know very much about purchasing a grill but thank goodness for Frank. He came to my rescue and gave me great advice about what type of grill would work best for me. Thank you Frank for great customer service! read more

Place is a disaster. Tried to order a major appliance online during the Memorial Day sale and it still hasn't been delivered... store's excuses include "this was a special order that takes longer " (no hint of that when order was placed), "warehouse won't answer our call to figure out a delivery date ", and the like. We have never been advised by the store that a delivery was being cancelled after it was scheduled- instead we found out once when calling to confirm and once when the delivery never showed up. Latest word is (no joke) that maybe by October it would arrive. If there's anyone managing any aspect of this process they need to look long and hard at their career choice, because saying they suck is an insult to things that suck. read more

Talk about feeling like you are a ghost shopping at this particular location. It started off standing at the service desk to ask for information with one clerk responding to a phone call while another one just finished a social chat with friends while I stand waiting. Instead of asking if she could help me she walked through gate into the device desk area and proceed to the computer in the corner. Why couldn't she at least say we will be with you in a second or that when she finished she would be with me? Thank goodness one on the phone answered my questions. Then I went to the sand paper aisle and was asked if I needed help. That went smoothly. My next stop was at the carpet/flooring aisle. I stood looking at the samples, read various advertising sale pitches, and decided to walk around to look at the other carpet samples with still waiting for the two workers to acknowledge me. Nothing happened. I then walked around to tiles passing one worker, but no response from him. They wondered why the parking lot is bare or few shoppers. This message tells the experience and I hope others are seen and not treated so badly. My next stop will be to other local carpet stores and I hope I won't be treated like a ghost there. read more

Ordered and paid $3,100 for a 56 inch Husqvarna zero turn riding mower. That we never recieved. Mower was suppose to be in 2 weeks after we ordered it in May.Someone called and gave is another date for 2 more weeks. No mower, no phone call. This continued for almost 2 months. I called ask yo speak to management. In which I don't think it was the manager. However I told whoever how unprofessional it was to have our money, and we don't have the product. They won't do as much as to give you a call to say, it's not coming. It's on back order. One person in delivery told me it was on the truck to be delivered. I didn't need to be home. They'll drop it off. Only to find out. She lied, it never came in. They pushed the date all the way out to July. We decided to get the refund and look elsewhere. But in spite of all that. They have some really nice and king workers throughout the store. Especially lawn and garden read more