Title: Beyond Exceptional Service at the Merritt Island Home Depot!…read moreI am writing this review to express my deepest gratitude for the exceptional service, integrity, and dignity I experienced at the Merritt Island store on July 20, 2026, around 6:30 PM. As a below-the-knee amputee, navigating large stores can be a real challenge. I was in a mobility cart, completely lost while trying to find irrigation piping connectors and glue. I had been wandering around for about 30 minutes, and at one point, my path was blocked by a large rolling ladder. Without me even having to ask twice, your amazing employees jumped right in. They moved the ladder out of my way and guided me directly to everything I needed. Without their help, I honestly would have been stuck in the store until closing time! On top of that, they even helped me check out. I'm usually not a fan of self-checkout, but they stepped up and took care of everything for me with total kindness and respect. It is so refreshing to be treated like a real person. By far, this Merritt Island location is the most exceptional Home Depot I have ever visited--and I've been to stores all across the country (both before and after losing my leg). Lowe's doesn't even come close; they don't treat me with the human decency I experience here. Home Depot is my absolute only choice for a hardware store. To management: you have trained an extraordinary team--don't sell yourselves short! In my book, this is the single best Home Depot in the nation. Thank you from the bottom of my heart for all that you do. Please share this with your entire team so they know just how much their kindness meant to me. Gratefully, Brian

I rented a truck for an emergency move; Ruth who works in the tool rental/rental section was…read moreincredible. I was in a bind time wise and she made the process so smooth and easy!!! I am so thankful. Thank you Ruth!!

Buyer BEWARE!!! I purchased a newer whirpool washing machine from this place because it was a deal…read moreat just under $400. I got the unit home and installed it, and for a few months it worked great. The past few weeks however, it started having trouble with the drain pump. It wouldnt complete the wash cycle and stopped with error codes on tje screen due to the drain pump sporadically not working. I'm a handy guy so I took the back cover off expecting to just replace the drain pump with a new unit off amazon or something. Too my horror I found that this company attempted replacing 2 wires to the drain pump that had previously worn through, by twisting new wires together with the old wires to make a bypass/patch. The wires were only electrical taped together. No connectors. No solder joints. Just a twist and a prayer. These wires are 110volt AC wires to the pump that came loose, were arcing and sparking and very well could have burned my house down! I REPAIRED THE WASHER MYSELF PROPERLY, and all is well now. Do yourself a favor and dont buy from this company if you value your loved ones and the home you made together.....

This place is horrible. Waited weeks for them to fix a dryer we paid $195 for. They kept saying…read morethey needed pieces and a week would go by and NO ONE would show up or bring these pieces they had to order and wait for. Finally they replaced the machine with a machine that's constantly making a squeaking noise and is now not fully drying. The same problem as the previous machine. The button to even swap the cycles is broken and has been since I received the "new" machine. I'm so upset. I thought I could deal with the noise but now it isn't even drying on a full cycle. I wouldn't recommend this place at all Updated to say when I called originally the owner or manager who ever was upset about my original review and said even though you had all that to say we are still working on this for you. What a joke because obviously he was too upset to do anything. Waited over a week for them to contact me after they found all the countless tickets and paperwork for all the pieces and parts they supposedly replaced or fixed and they can't seem to find them all or need another 2-3 weeks to find these papers. He told me he found a ticket from forever ago when I purchase the original machine Aug 15th and contacted them 3 weeks later because it was broken. I waited weeks and weeks for them to come and replace parts or check the machine which never got fixed. They came and replaced parts ONCE and all the other times we were waiting on parts his people never replaced them and I had to hunt them down to come back around because they supposedly had to order these pieces they never replaced. Was also told their people provided me with all this paperwork and when told no one gave me any paperwork for any of the work or even the replacement machine they brought which is broken. I was basically called a liar and told I probably threw those imaginary papers away and didn't notice BUT I kept the receipt for the original purchase . Nothing is being done about the broken replacement because supposedly he spoke to his guys and the person who dropped it off said the noise the machines been making was never there! Even after telling me to call if I had any issues because they replaced the belt and the noise should have stopped. I then asked about warranty on this new machines because it took them the entire warranty for the original machine to replace the original broken machine I purchased from them. The person who dropped it off told me if I have any problems just contact them and it will be okay. Well that was a lie and when I told the manager or owner who ever this he told me well did they give me paperwork. I said no. He said well this is a lesson for you. Always get paperwork. Basically telling me I'm screwed. Not to mention we brought a Samsung and they replaced with with a GE which is obviously priced differently . Overall it's been a horrible experience and I will never go back. No attempt to make this right knowing you sold us trash and then proceeded to replace it with more trash.

Salesperson John was very nice & competent. Items we bought…read morewill be delivered & installed in a week

Feel ripped off. Guy dx issue over the phone then charged a $200 not refundable price. Took forever…read moreto get it and have guy come to put in for $100. Said "wait" to see if it works. I do not recommend this business because of the shady dealings they pull. Whose policy is it of no refunds if a part doesn't fit? The guys name is Bob. Run away from this business.

Steve was FANTASTIC. He returned my call/ text promptly. He phoned and diagnosed the issue over…read morethe phone and walked me through an easy fix. I would HIGHLY RECOMMEND. I went from frantic to washing clothes with a Very short period of time. USE THIS SERVICE PROVIDER WITHOUT RESERVATION

I had dryer problem ; took it upon myself to replace the obvious parts that could be causing the…read moreproblem ..No good... called Steve from Brevard Washer and Appliance . He isolated that the problem was a small part in the motor ... he went back to his shop located a similar motor and brought the good part back to replace . Not many technicians would do that .. and at a very fair price It's been a year now and everything is working great ... thanks to Steve and his assistant . TERRIFIC

Store is great. Manager is great. Delivery guys were good until they left without telling me the…read morecold water was turned off and I would need to cap the water line before turning on cold water. (New fridge didn't have water and ice feature.) if they would have just said something the whole thing would have been good.

I got a great deal on a side by side refrigerator/freezer that was delivered promptly and installed…read moreperfectly. I got a refund for the new water line because the old one was adequate. Credited back to my account immediately.

Premiere Appliance Repair (Jennifer E) bent over backwards to pick up my Microwave/Conventional…read moreOven for repair despite their specialist being on vacation. Anthony who picked up my appliance was great too! Very friendly and professional. Highly recommend them!!!

Well it's been 2yrs since my last appliance repair. This time it's the ice maker. I received…read moreexcellent communication and a next day service. Tony arrived 15 min prior & got right to work. He was thorough informative & didn't try to up sell me. Unfortunately the part I need is no longer manufactured. But Tony said the fridge is in great working order. The ice maker still works I'll just tolerate the moris code for now. Thank you for your professionalism, timely, honest service.

I have the original 1962 GE Wall Oven in my home, I did not want a new one. The thermostat and…read morebroiler were fried. It was down for two years. I called Top Line and got JBs info, and he repaired it. No other appliance repair that I called would work on it. JB got the parts and repaired it. I love cooking in it and he did an outstanding repair job. Everyone else refused to work on a wall oven. I highly recommend this service and would use again if I need to. I would rate 10 stars if possible.

DO NOT USE THIS COMPANY! John cannot be trusted. He lied to us, my bank and the Better Business…read moreBureau. My credit card was charged twice and he refused to refund my money. Even went in and confronted him in person. Detective confirmed it was credit card fraud. Don't understand how he is still in business!

The prices were right and we got a working washer and dryer set. We paid for delivery and they…read moreoffered a 60 day warranty with their product and services. The washer machine we received needed to be replaced within the 60 day warranty period. It did take some phone tag with Chris and Al to set up a time that worked for the service call but it was worth it. After Al came out to take a look at it he replaced it free of charge with a better machine. We set up our own water, electric, and drain hook up points so we can not speak on that part of their services. We would shop here again and thank you for the machines!

If I could give this business 0 stars I would. Purchased a washer and dryer from him on May 7th…read more Dryer quit heating on second load. He came out and "fixed" it. Dryer will now heat but does not turn off on its own. Washer agitator did not work properly. He came and "fixed" that too. After 2 loads of him fixing agitator the washer now throws about 4 codes and will not turn on. I have spoken with his office manager (I cant remember her name but she is very nice) at least 4 or 5 times now and she keeps telling me that Al will call me back. Well, its been over 3 weeks and I am still waiting for him to call me back and advise what I am going to do with these POS washer and dryer he sold me. I finally just had to go buy a new set that worked as I cant wait for this man to pick up a phone and take 2 min out of his day to resolve the issue as he stated he will not give a refund. I guess i am out 450.00. Very poor business practice and I feel he just stole my 450.00. I am a small business owner myself and would never do this to my clients.