My husband is in the process of starting a new business and has placed multiple large orders since joining Lowe's Pro. The service leaves much to be desired. He placed an order for 12 items, and days later, even after calling to inquire about the delay, we were told the order would be ready in 15 minutes. We showed up to pick up the order, and nothing was ready for pickup. My husband had to walk around the store and find the 12 items he had ordered. What a waste of time. Our business will be going elsewhere. read more

Lowe's Home Improvement - Hardware Stores Near Me - Tomball, Texas

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If they misdeliver something (they delivered it to a random house) then it's a total nightmare to get it corrected and get your order. I've spoken to 4 different people and they can't resolve with it. read more

Service has been good, but slow. Selection is low. Unable to find a range, cooktop, microwave or dishwasher to fit a a custom Infinity Home. Would never buy from Infinity Homes again.. We were happy with the help from Lowes, and 3 months ago the prices were good..Three months this has taken.. read more

Lowe's Home Improvement - Appliance shopping - Hardware Stores Near Me - Tomball, Texas

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Lowe's needs to review their registers. I went to the store this weekend to buy 1 thing. I wound up with a receipt that was almost 16" long. You can print on the back side, and or you can remove some of the useless information you are printing on the receipt. It may not seem like a big thing, but with all the people buying things in the store I would think the store overhead might be a reduced (and maybe affect prices) a little. read more

Lowe's Home Improvement - Hardware Stores Near Me - Tomball, Texas

12.27.22 We stopped in this Lowe's because we needed new ceiling fans and of course other stuff too. The Cypress location was out of stock. This Lowe's has quite a low selection on everything except portable heaters. (Lol) I guess everyone was a little nervous that ERCOT was going to drop the ball again during our arctic blast a few days ago. I know I was - we bought a portable heater too!! I know we will be shopping at this location a lot. read more

Lowe's Home Improvement - Hope these make my life easier. 12.27.22 - Hardware Stores Near Me - Tomball, Texas

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Lowe's has always been my store of choice; however, extremely disappointed with today's 4:05ish visit to Lowe's Tomball. I headed to Customer Service with my question. Team member was entering something in computer. She did acknowledge me without looking at me, which I still appreciated the acknowledgment even if eye contact wasn't made. She then worked to finish her current task. Once task completed she asked if she could help. As I'm asking my question she proceeds to grab some popcorn and put it in her mouth. I'm sure the disbelief was all over my face as I said that's OK and walked away. Lowe's, team members cannot assist with a mouthful of popcorn and I am a bit shocked that team members are allowed to eat at their workstations. Maybe this individual was the exception but wanted to share my disappointment. read more

It took them 57 minutes and me complaining THREE times before for my fence pickets were loaded in the pro area. Absolutely ridiculous. Also, no they weren't extremely busy the 4 pro parking spots weren't even full. read more

I have had decades of good experience at Lowes Tomball, including trusted advisors in paint and plumbing. That's over. The $200 shelves I wanted were sold out so I ordered online for delivery to the Tomball store. The email later that day said they were delivered to the Kuykendahl store about 40 minutes away. Called pick up orders customer service and the person said they couldn't change that. So I asked to speak to the manager who said she would fix it. We drove to Tomball -- and was told they had delivered it the Kuykendahl store again.. It wouldn't have been so bad but each of three people I spoke to in online ordering said the problem was my fault, no theirs and were nasty about it. Showed them the order on my phone clearly stating the Tomball store, and they said we didn't know how to order. Neither the Manager nor Assistant manager answered the page., so were done. Sent a complaint letter which I am sure will never get responded to So now, Amazon, Walmart , Home Depot and Sherwin Williams can have my business. read more

This place is horrible. You can NEVER find anyone to help you, their associates are NOT helpful when you do find one. They act like they just don't care if you shop there or not. I've been going to that store for years, purchased thousands of dollars worth of building materials, appliances etc from them and every time I purchase something from them there is always some kind of hassle. Purchases never arrive on time. The only thing good I have to say about Lowes is they give Veterans a 10% discount. I'm done with Lowes. The last two times I've needed something I've gone to Home Depot and my experience there has been nothing short of great. It's totally different there. All of my future purchases will be made at Home Depot. read more

Whatever you do, do not buy the orange marking spray paint made by Lowe's. It's basically see-through orange. It has no high visibility and its creation is pointless. With that being said, the customer service is great. read more

Do yourself a huge favor and drive right past this Lowe's location to the nearest Home Depot or Lowe's on 290. This store absolutely stinks. They are out of everything you need every time and the customer service is HORRIBLE. The service folks have either zero clue on products or they have zero interest in helping you. They NEVER have anyone manning a register. read more

I really like this Lowe's store. The people, in the garden area, are very helpful. I see a lot of negative remarks online but have never experienced that at this Lowe's. Thanks for helping me every time I visit read more

placed an online order a week ago, picked up this morning. I had 4 very nice ceiling fans mixed into my order that weren't mine, the name on box was obviously different. I brought them back and stated that they weren't mine and I was missing 2 ceiling fans, guy appears with 5 boxes(they were glass globes for my vanity lights he forgot to give me at my first pickup). he couldn't locate my fans so he called for a manager, after 30 minutes a manager appears and he tells her he can't find my fans. she disappears and then goes to customer service and helps a few people. I am still waiting for a resolution. after waiting 1.5 hours I ask him, so what are we waiting on? he calls the manager who states she doesn't know what to do that another manager will be there in 30 minutes, so they take my name & number and stated they would call me, I told them to call me later today, well it's 9:55 pm and I never got a call. I have registered a complaint with corporate and have a case number. I am to be contacted within 24 hours, we shall see. worse customer service and lack of communication ever! read more

Lowe's delivery drivers illegally dumped refrigerator, tv and washing machine boxes behind my house blocking drain. Notified Manager Brian at the 249 location on Tomball Parkway. It's day 3 and Manager Brian has done nothing to resolve this. The police has been notified. Lowe's will be responsible for thousands of dollars in fines, flooding and damages. read more

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Showed a sale of parts on sale for case Ordered got there and they said it was a glitch but receipt showed case purchase. read more

The staff is friendly and knowledgeable. My concern is that it is hard to find things. I had to walk a long way to find the key machine ( which is up front by the customer service register). Sometimes I use the register in the garden center and there usually isn't a line there at all. I love the herbs at this Lowe's. read more

Lowe's Home Improvement - They have a large garden center and a good selection of vegetables and herbs. #Tomball #Realtor loves #rosemary - Hardware Stores Near Me - Tomball, Texas

Call and request to speak to a manager. Your call will sit on and endless loop where you will sit on hold for 15 minutes before someone simply hangs the phone up disconnecting your call. I ordered a custom countertop for a kitchen island. That was scheduled to arrive in two weeks. That was two months ago. I already had all the kitchen cabinets and countertops along the walls replaced. I spoke to someone in cabinets who said he would have to call me back. Three days later I called and asked to speak to a manager. I gave the employee my order number and concern. She said no managers were available and that one would call me back. A week later and I cant even get through when I tell the voice prompt I want to speak to an associate. Endless hold until I'm hung up on. read more

Amazing customer service. Very friendly and knowledgeable. Highly recommend Lowe's in Tomball

Too many people that work here are too busy talking to one another and goofing off to help the customer. Self check out seems like a good idea until you need help and there is no one available. (Too busy talking to one another!) When approached about needing assistance, employee pops off with an attitude. This type of customer service tends to back up the line and cause people to become angry. read more

Called looking for fridge after being hung up on twice by customer service, I said forget it!! I'll spend my money somewhere with better customer service. read more

Some of the worst customer service I've experienced. Have had a terrible experience ordering a washer and dryer where they delivered them damaged and refused to do anything about it. If you call the store and the bot can't help then the employees will leave you on hold and hope you will eventually give up. Wish there was a Home Depot closer in Tomball so this Lowe's would either close or it together. read more

So let me start out by saying that the purchase I originally made was not done at this Lowe's. I purchased a washer from the Lowe's in Tomball. They delivered it and we realized the spin cycle didn't work, we tried everything and then went to the Lowe's in Tomball to exchange it. We were told the same washer was in stock and we would receive a replacement next day. We get a call later that night saying they are 650 back ordered from the factory. (How that mistake could have been made, is beyond me) We called and called trying to scramble and figure out what we could do to get it replaced without buying a brand new washer outright and waiting 10 days for a refund. Mind you, my girlfriend is an RN, working on a Covid floor at the moment, so as you can imagine, a washer is of very very high importance to us. No call back from Lowe's in Tomball. Fast forward- I called Lowe's in College park, Johnny in appliances took the phone, he heard me out and understood why I was desperate. He worked for days to find me a washer that was in stock, calling me, sending me item numbers until I was satisfied. Every bump in the road, whether it I was out of our price range or it was out of stock, he continued to plug in just to help me ON A WASHER HE DIDN'T EVEN SELL ME. He told me that he found one that was about 100 bucks more than I paid for mine but his store manager, Jeremiah approved it and we would send it out NEXT DAY. His customer service blew me away and I could tell he honestly cared about the fact that we were essential workers who needed a washer ASAP. Lowe's is lucky to have Johnny and Jeremiah, they helped me more than anyone can understand. The new washer came in and it's beautiful and works amazing. Go see them. They will forever have my business. And still.. no call back from Lowe's Tomball.. read more

Lowe's Home Improvement - Hardware Stores Near Me - Tomball, Texas

This store's personnel are irresponsible, rude, and don't care about the customers. I ordered an item for curbside on Nov 8, and tried to cancel it on Nov 8th but the card was charged anyway. The associate said it can't be canceled for curbside. I told her I couldn't pick it up, she said I had to pick it up and there was nothing she could do for me. I waited the 7 days that it states on the receipt to pick it up or it gets canceled. That day came and went with no refund. I got an email from Lowe's to review the item I never got. I called, and the system said I picked it up on Nov 24, which I didn't. There was no refund to my card ever!! I called and a manager researched what happened. An associate, Amanda called me laughing and talking to someone else when I picked up the phone, kept laughing, and finally, she stated the refund had been issued. I asked what happened, she was glib and not seriously listening. I finally why their process allows the NOT picked up merchandise from curbside lockers can be removed, wrongly put in the system it was picked up, and no refund ever issued. The answer was " it slipped through the cracks ". The unprofessional and irresponsible associates that work there are running that store into the ground. Apparently, there are no real managers in charge there either. Finally, I was promised on Nov 26thbthe refund would be processed. I don't have much hope that this ridiculous situation is over. Stay away from there!! They don't care!! read more

This place is literal garbage. You need to be assisted to make specific sort of keys and I've asked MULTIPLE people around the store for help and nobody. Absolutely no one has helped me. I have even made it apparent that I need help and that nobody has helped me and all the workers here mediocrity WALK PAST ME. Garbage service. No stars. read more

Called with one question about a gate and I was transferred about 8 times and stayed on hold for 20 minutes before my call was just dropped. One star is generous. Ineffective, inefficient, another tragic corporation with zero attention to the business whatsoever. Maybe someone at Home Depot will have a brain cell or two. read more

This was THE worst experience I've ever had trying to buy something. I spoke with 3 separate people about helping me load a 300lb shelf and I was told "I've got something going on and can't help. It'll be awhile. Try and find someone else." The next was "yes sir go find a flat cart and then find someone to help load it." Well... genius that's why I'm asking! When I first got there I tried to redo my ag exemption and waited for 20 minutes (I counted because I checked time between work calls) and NOBODY helped me. I walked to the other side of the store to be told I had to go back to where I was. Thankfully someone helped me, but it was definitely reluctantly. I apologize people are too pre-occupied to help customers. This place is pathetic! read more

This store has the worst service . Customer service is the worst and there corporate customer service is just as bad. You will have a good chance of getting customer service at Home Depot. Lowes tomball has the worst service ever. read more

every time my husband comes to use his pro card. It is always denied. He pays it off monthly and we go through the same rigmarole each week. It doesn't make sense then the cashier tells us that on the weekends they do not have any pro customer service managers on duty. They're only here through the weekday that's outrageous. We've been standing here at the register for over a half hour, trying to get on the Lowe's. Telephone customer service site. They've hung up numerous times and they're still saying that my husbands pro card the limit is not valid . If we could give this place a zero we would it never works out. That's why somebody needs to go to Home Depot. There is no support when it comes to management on the weekends. read more

When calling for assistance, Automated system does not send you to correct department. You will be on hold for 15 minutes or longer. No one answers phones, terrible phone assistance, no one answers. Need assistance, you must go into store. Terrible customer service. read more

Absolutely horrible in every way! Buy a washer and they mess up the delivery date. Can't find out when we actually will get it delivered. Tried calling management 18 times never to get through to anyone. Called the corporate number and they said they don't know how I even got their number and they can't help me. This store is always been bad, but as of late they have gone from bad to worse to horrible! read more

It's a Lowe's It's full of a bunch of things we need and a bunch we don't. Most of the ones we do need can be obtained elsewhere cheaper. I am sure they must give bulk discounts to contractors but I wouldn't know. The store is clean and well stocked and if you cannot find something an employee will help you or find someone who can. I give it 3 stars because I have never had a problem with this location. read more

My family went into Lowe's today in around 8 am and were humiliated by a staff member called Daisy. My Hispanic family which was my mom, stepdad, and uncle went in to buy some supplies for a project they are doing at home. My uncle went in line to start waiting to check out while my mom and stepdad were finishing up the shopping. When my mom and stepdad went to my uncle who was still waiting in line the staff member Daisy started yelling at my family and started being racist to them. They were left in shock because they had done nothing wrong but get in line with my uncle she started being more aggressive saying stuff like you should know how to speak English even though she knew Spanish and could have communicated in Spanish with my family. She started saying that they shouldn't even be in this country and other racist stuff. A white male customer behind my family started joining in with her and they both started coming for my family as they tried to defend themselves from all this. She then decided that my family didn't deserve to be helped by her and told the white male behind my family to go around them and that she would check him out. My family had to walk away and find another cash register to check out since she completely refused service. I can't believe this was allowed if you think you will receive great customer service you won't. Instead you will be disrespected, humiliated, and yelled at for being yourself. If you read this you racist bitch Daisy I hope you have the day you deserve. read more

Very very slow, don't go there if you are picking up an online order. They have pickup desk merged with customer service, long lines and slow cashiers !!! There is no effort to pay attention to customers! Use any other store, terrible read more

I must say I am very impressed with this location! I have had bad experiences before with lowes closer to my home but the staff here was great, got me in and out with a great washer and dryer with a super competitive price. Purchased accessories in store for the free install but left them at the store accidentally and they brought it back out to me and installed! Very impressed w staff and courtesy extended to me. Made me and the wife holiday season that much better read more

DON'T BUY HERE! I had the wrong dryer delivered, and the 3rd party delivered said not his problem. I had to drive to Lowe's 3.4 miles from me because I could get no one to answer me on the customer service line (20 minutes of holding, all week) and no answer to the store itself. I had to refund the wrong dryer (and it is still sitting in my garage) and purchase a new one. It's taken 3 delivery attempts that have canceled on me, but I got it. Even more frustrating is that the people Lowe's sent did not connect it correctly and now I have water all through my floor. Again, I can get no one on the phone to help me. read more

I have been going to many nurseries and garden centers on the area. Even though I have a black thumb (think opposite of green thumb) I am determined not to be "that neighbor". You know the one with dead patches of grass or overgrown weeds. I am determined to make our little space as green and floral in the most organic way possible. I rely on a lot of YouTube videos and store employees for help so when Jimmy, a store employee shares with me that anything shallower than 8 inches will be bad for roots, I'm super grateful that I ran into someone who knows gardening. He took interest in my project. I'm growing hawaiian Poha berries and trying to grow as many to a decent height so I can give as gifts to my Hawaiian friends. He asked. What kind of soil am I using. I said, miracle gro organic with compost for containers. He said for seeds and the kind of raised bed I have I will want a different kind. Thank you! Thank you for pointing me in the right direction! We found a torn bag of the bag of soil and he mentioned, torn bags are 1/2 off! Yay! Then while checking out the cashier's helper, notices the tear and proceeds to pull out the biggest plastic bag I have ever seen at Lowe's to prevent spillage!! Awesome! Some say big box stores are all the same. Sure but it's the people who work the stores that make a difference and this store continues to be my favorite. read more

Worst Customer Service EVER!!! I got a call from Mary that a one item in a bigger order I had picked up a month ago came in. I told her I already had the item which was a toe kick. She said I had not paid for it and I told her I knew I had but I don't remember all of the details because it's been a month ago and with the COVID 19 stuff I couldn't remember exactly who what or where. She wouldn't listen when I told her I knew I had gotten a toe kick and that I DID pay for it. I got off the phone with her and I got an email showing I got charged for a toe kick AGAIN. I then had remembered that I had went to another store to purchase the toe kick because we had all of the other cabinets from the order and I didn't want to wait on the toe kick. I don't believe it's right to change me for something I never authorize. Online orders at Lowe's are the worst at any store. I buy 80% of home improvement items at Lowe's but not anymore. I will be taking my business to HOME DEPOT. read more

Fridge is screwed up bought the warranty and I am pissed ! this assurant is the biggest Joke of a warranty Ive ever seen! I will NEVER buy anything at lowes again! read more

On my wife's visit today JD took his time to show her where 3 products were and Karl had clocked out and asked her if he could carry the rug she bought to her car. Great customer service by everyone! read more

I only go to lowes because I need materials all the time but the staff from this location are absolutely rude. Their manager "Matt" is an absolute ass. He's never willing to help the customers out and he always has a attitude. If you want some good help, go to Home Depot! read more