12.25.24 I always forget about this location of Home Depot. Shame on me. I wanted these cute Christmas light bulbs I saw online for my front porch. This location had 3 green ones left, so away I went to go get them. (No other locations had any left) I was in luck they still had them and they were 50% off. (I was so happy) You know it's the small things in life that makes us happy. They also had some cute light bulbs for my tree and they were 50% off too. So I "had to" buy 9 of them. I love a great sale! The lady working at the self check out was so nice and friendly. I have to remember this location in the future! (I will post photos of my cute lights!) read more

The Home Depot - Not the best photo but you get the idea. The lights are about 1 foot long and have a timer. Cute, huh! 12.25.24 - Nurseries & Gardening Near Me - Houston, Texas

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Izzy greeted us at the entrance, very polite and accommodating. AAAAA+++++ service! They have Venus Fly Traps and Terrariums!

The store just not the same without Old Skool James being there....He was a great associate that worked multiple departments and great with the older customers that needed assistance.... read more

Home Depot has been good to me, especially when it comes to my business. You see, before becoming an investor, I remember driving by and thinking only men went there. But then I started investing in properties, turning them into rental properties. So I had no choice but to stop by and go inside. I needed paint, appliances, floors, etc. I'm inside, clueless as I can be, and this woman asked me what I was looking for. You see, she was an investor, just like me, but with experience, and there have been more women I have met over the years. Of course, the guys are there, too. But, I have built a team of women and men over the years, meeting them right here at Home Depot. Also, the salespeople are professionals. I'm not as clueless anymore, but they are professionals and know the products better than I do. Plus, you can beat the prices. Oh, one more thing to mention is that you can also rent equipment and take classes. I have done it all!! read more

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Such a frustrating last 2 visits. In need of "nails" for patio plastic border, I found a box but all the nails were individual. 3 plastic bags were buried on the box but all disintegrated and no nails actually in a bag. Come to find out from the cashier they don't sell them individually (even though there was a sign for those in bags and a sign for a certain number of nails individually. She was going to make me purchase the amount in the bag bc that was "the only way she could sell them." I showed her the sign for individual ones and she still charged me for the bag which was double the amount I was purchasing. Today, I went to have keys made, but after waiting at keys 30 minutes, associates making 3 different calls to get help, and even asking customer service for a manager that never showed up or reached on the phone, I left. This used to be an amazing store, with so many products, customer service was outstanding, etc. But something has changed drastically and now, good luck getting help, good luck getting products in the store (so many things now for gardening now have to be ordered online), and the types of plants and quantity are far less than some mom and pop garden centers. I'm going to start going further down 249 to Lowe's to see if I have a better experience and I'll start shipping those mom and pop places for plants. At least they seem to still appreciate customers. read more

The Service here has gone so bad I think a store manager needs to do something or be replaced. This is my third time this month that I come in ask for some help like for buying locked power tools ... the front desk calls and no one comes to help ... same happens before with other products. Each day I question myself more why I come to this store. And fine if your goal is to push the online purchase then count me out as a client if you want that to be your only method. Is really getting tired some and I'm considering buying in Amazon some tools that will only be 5 or 10 dollars more. Your service is the worst ... read more

Terrible staff. Went here this weekend and the staff is unbelievably unprofessional. There was an employee who almost ran over my ankles with her cart, she was on my ass like it was a NASCAR race and when I slowed down to look at who was about to ram into me, she huffed and went around like it was an inconvenience to have a customer in the store. Sadly this isn't the worst employee behavior. At check out a couple employees blessed us by talking about women's Viagra and there was another conversation about somebody peeing themselves. Maybe I'm old school but I'd rather not hear about Viagra when checking out at a store. read more

Not a lot of options when you need certain household items. However, I think it's ridiculous at a store that does this level of business to not have at least one human manned cashier station open and forcing everyone through the self check out. There are simply people that are unable to navigate these types of machines, and there needs to be an option during those busy times! Takeaway: be prepared for a lack of customer service and the absence of human register attendants. read more

We been effected by hurricane Beryl and the nearby stores were sold out of generators. So I drove to Corsicana and purchased 2 Dewalt gas generators. When I got home 2hrs away one of them had a dent and was leaking gas everywhere. So I called customer service and they told me I had to go back to Corsicana I live in Magnolia. I asked why I couldn't take back to a nearby store. They said that's not thier policy. Any other store I can return regardless where it was purchased with receipt. I have purchased many items threw them now I'm reconsidering. So I'm now with no power.​ read more

I went to the Window department and was waiting for someone to show up and give me assistance and no one ever showed up!!!! So I ask another associate to call someone and he told me to go and wait and that maybe he had stepped away. So then I go to the front and ask another associate and he was supposed to call someone and NOTHING!!!!!! So then I called the store while I was waiting and guess what?????!!!!!! THEY TOLD ME THAT NO ONE WAS SCHEDULED FOR THE WINDOW DEPARTMENT TODAY!!!!!‼‼‼‼⁉⁉ COME ON HOME DEPOT REALLY!!!!! -10stars for today....also when your associates see someone looking like they are going to approach them they look as though they want to walk in another direction. IT'S CALLED CUSTOMER SERVICE FOR A REASON. Thanks but no thanks!!!! read more

Trying to find somebody to help you as always the greatest challenge when you're going to Home Depot. I also wish they would have a clearance aisle instead of going through every aisle looking for pieces placed in different areas. Besides that you always know what you're going to get for home improvement at Home Depot read more

The Home Depot - Nurseries & Gardening Near Me - Houston, Texas

Couldn't find what we wanted, online it said one thing but at the store said an other, but what I did find was a beautiful helper named Jon he was so helpful and beautifully made, he was so handsome and super nice, I'm sure I will be going back for more product or help, because he was just great, I'm in love with location now, and can't wait for my next visit, ask Jon he is great, he has beautiful facial hair, he's tall, and I think dips but that's ok, because his beauty makes you forget, he is also pretty funny, Jon if you are reading this, thank for your help. Ps. That's not Jon in the picture read more

The Home Depot - Nurseries & Gardening Near Me - Houston, Texas

This is our go-to home improvement store. That said, my wife is threatening to start a GoFundMe to replace their store speakers. Muzak is bad enough, but Muzak through an array of speakers seemingly rescued from defunct Jack in the Box drive-thrus is borderline unbearable. Please fix it... read more

I am writing to express my profound distress and seek redress following a deeply troubling incident at your store located at 21530 State Highway 249, Houston, TX 77070. This occurred on the morning of Saturday, November 12, 2023, at approximately 08:00hrs Mountain Standard Time. Upon my arrival, approximately 10 minutes before opening, I was admiring the plants outside the garden section and had a pleasant interaction with one of your employees inside the store. However, the situation became unsettling when I noticed a white female customer staring at me in a manner that made me feel extremely uncomfortable. Despite my unease, I entered the store upon opening. The initial warm welcome by the store manager escalated into an absolutely humiliating public confrontation. The customer, standing beside the manager, seemed to have miscommunicated something about me. Without any prior provocation or attempt to gain clarity, the manager, in an accusatory tone, ordered me to leave the store, causing considerable embarrassment in front of other patrons. As a long-standing customer of Home Depot and a professional with extensive management experience at the U.S. Department of Defense, I found the treatment not only inappropriate but deeply distressing. I sought to clarify the situation, only to find the individual confronting me was the store manager, who, along with the customer, physically barred my entry. During this confrontation, the manager pointed her finger in my face, shouting, "You get out of here now! You know you are not allowed in Home Depot!" I repeatedly asked what I was accused of doing, only to be met with more shouting. As a disabled veteran suffering from extreme back problems, this situation was not only humiliating but physically challenging. The confrontation ceased only when the customer acknowledged her mistake, leading to a reluctant apology from the manager. However, the customer then mockingly sang an apology, further compounding my humiliation. I use to buy everything in my house from Home Depot. I felt it was a friendly store that offered great value but these actions made me decide to never enter the chain ever again and has and continues to cause me to have great anxiety. Furthermore, this incident raises serious concerns about the adherence to the principles of fairness, respect, and integrity, which I believe are part of Home Depot's ethical guidelines. read more

Almost missed this one but it was on way back home ! So got to stop by another Home Depot put it to the bucket list hahaha ! Very easy returns and in and out fast and easy. read more

The Home Depot - Nurseries & Gardening Near Me - Houston, Texas

I went here to return an item and grab a couple of items from the plumbing department. I was uncertain on the exact part I need and I there looking like someone that needed help. A worker did come as me if I need any assistance and helped me locate the parts I needed. The checker scanned my items at checkout and I was good to go!! Great experience read more

The Home Depot - Nurseries & Gardening Near Me - Houston, Texas

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Update 9/18/34 As of today, we are still without a functioning dishwasher. The damaged Bosch dishwasher that was delivered is still in my foyer, despite numerous conversations with Home Depot & Bosch. Home Depot states it needs Bosch's permission to pick up the dishwasher and we are still being charged for it. According to Bosch representative, replacement dishwasher is on back order until November. By the way, we learned this after numerous phone calls by my husband, not through any communication initiated by Home Depot or Bosch. read more

Some cashiers need to mind their own business if they are tending a line. I was in getting checked out, and ran into a small minor problem with an online gift card. People were standing behind me waiting no longer than 2 minutes, when the other cashier made a statement to them, "Come over here, its just ridiculous over there..." I'm sorry, were you assisting me? she continues to butt her nose in and came over to ask what the problem was. The girl helping stated the gift card needed a pin, but before she could finish, the was cut off by the rude cashier stating, "You ain't need a pin for no gift card!" and tried to snatch a physical gift card I was holding. She had no business to butt in, and she had no idea what was going on. My suggestion is to avoid a nosey and rude cashier when you come to this location. Ain't no body got time for her. By the way, my issue was resolved in a matter of minutes had she just backed off. read more

Really sad Home Depot. That was my favorite store until I actually realised that the competitor has alot more to offer. This store can't be a high volume store because it had nothing. One lower brand of BBQ Pits and nothing more. Very disappointed in this location.. read more

The Home Depot - Halloween nightmares - Nurseries & Gardening Near Me - Houston, Texas

On 12/29/2018 my new fridge was supposed to delivered to my home and my old one was supposed to be hauled away. I paid extra for both of these to be done. The delivery men dropped off the new fridge, did not install the new one, they then took my old fridge and left it sitting by my front door. 7 hours later I saw the fridge by my door with the words "FREE" written all over it. I PAID EXTRA for them to haul the old one away, not to leave it at my door and invite strangers into my lawn all day. I called and was transferred 6 times to a manager for over an hour on the phone. I was told the company was closed and couldn't come pick it up. This is totally UNACCEPTABLE!!! read more

The Home Depot - Delivery driver wrote "FREE" on the fridge he was supposed to haul away from my house. - Nurseries & Gardening Near Me - Houston, Texas

My mother and I were in dire need of wood to make a table for Christmas. Other Home Depot turned us down when we requested to have a certain piece of wood cut. However, when we arrived at this particular Home Depot 37 minutes before closing, a manager by the name Nate and his associate Chris assisted us to the best of their ability and was even able to fit us in for a last minute cut. We are extremely grateful for this specific Home Depot. Their customer service is great and we will be coming here more often when starting a project. read more

this store absolutely sucks, the people working there IF you can find them in a department they suck as well. Home Depot used to be so much better but their customer service has gone straight in the trash. I have been standing in the windows department for 10 minutes and left walked around and asked 3-4 different workers stumbling around to send someone to that department and nothing. I wish I could give this store negative stars. This is why I take my business to Lowes. read more

I've been a die-hard Home Depot fan for over 20 years years but this year their customer service has completely disappeared. Their curbside service is atrocious, in-store staff practically runs the other way when you're looking for someone to help, and even after talking to the MOD (Manager On Duty) it's obvious that they could care less. During the evening hours there are no cashiers to check you out, it's all self-service (if I wanted to work for Home Depot I'd have already applied). I spent $3000 at this store (in the first 6 months of this year) and I've got two bathrooms to remodel and new kitchen appliances to buy in the second half of this year. After the last pathetic experience with curbside I canceled my order and I'll be shopping at the Tomball Lowes from now on. I strongly suggest you do the same. read more

Needed a garage door remote, as my previous one had broke. Didn't want to wait and pay for shipping, so I ordered one online for curbside pickup and waited for the pickup email to arrive. The email arrived within an hour and a half and I proceeded to the store. I proceeded to the curbside pickup parking and parked. A store associate immediately came up to assist me in getting the item to me. Had to wait for a couple of minutes (less than five), as three other people had pulled up into curbside pickup after me. They were gathering all their orders as well, so the wait is understandable. Once the associate came out with mine (And the other peoples orders), I left. All in all a great pickup experience. If home depot continued to offer curbside pickup, I would continue to use it. read more

Went to this Home Depot & for the 2nd time I was talked down to & treated extremely rudely for being a black & Gay man! My bff who's 20 yrs USNavy was with me & when we complained about how Keith yelled at us for not knowing what we needed and then he threw wires and wire caps at us !! While my husband was on FaceTime.... upon walking to a customer service rep at the front desk she remarked about Keith who helped us "that's just his personality". My freind is disabled military and that's how we got treated when asked if this was how Home Depot treated veterans she remarked yes. I hope we get better treatment at Lowe's!!! Closing our pro account and not thinking twice about it! I would honestly probably never shop here if this is how Managment allow the employees to act ! And treat paying customers. read more

Bad experience with Klein tools warranty on a backpack I alway exchange any damage tool from Klein at any other Home Depot but this store manager denied it told them another Home Depot was gonna do the replacement but they were out of those backpacks and still no exchange frame this manager read more

I was shopping like any other contractor in the Home Depot and I was going around and saw a jacket that I liked and we went to go order it and this lady that works there was being very mean had a attitude and raised her voice at me she was being a Racist and I told her simply if you don't want me here I could leave and I went to look for the manager his name was mike and as soon as he came before I even got to say a word he just said get out that was not ok was very rude I've been a Customer of Home Depot for years buying big Loads and Wasting big amount of money and this is how they treat me like come on. This Home Depot is by 249 and louetta read more

Ordered a cooktop December 7th online from this store (they don't carry the item in the store). It wasn't delivered until New Year's Eve - in the late afternoon. Because of the holidays we were unable to have anyone install until yesterday, Jan 6th. The stovetop is too deep for our space by 1/2" (these dimensions are NOT on the website). We attempted to exchange the cooktop for a more shallow, and far more expensive cooktop. We were refused by the cashier, who then called for The Manager, Jason. He approached us shaking his head "no" and said "We don't return appliances." Period. First of all, they don't carry the item in the store and the only way to purchase is online. Second of all their shipping is so slow it took almost a month to arrive. Thirdly, it was delivered when the store was closed both that day AND the next for the New Year's holiday and good luck finding an appliance installer in that time frame. Jason was not remotely concerned about our being out hundreds of dollars. Nor was he concerned that it took so long to arrive. Even when told we were there to buy a more expensive model he didn't give a crap and was a total jerk. Obviously, Jason and his location could care less about customer service, guaranteeing what they sell, or anything but turning us away. DO NOT ORDER ONLINE FROM HOME DEPOT or at least this store! We went to Lowe's, ordered the more expensive cooktop that they listed with dimensions, and they explained their 30 day return policy FOR ANY REASON! Moral of the story, go to Lowe's, not Home Depot for your online purchases and don't ever expect customer service at all from Jason at the 249 store. read more

Home depot Tomball. I ran to home depot to get to front door lock sets that's. They only had only had one of the kind that I wanted on the shelf. So I tried to find help and couldn't fand couldn't find a single employee . I went to the cashier and asked her to page somebody to come to I'll 1212 and I waited for about 5 minutes. No one showed up so I asked the cashier to page someone again. Waited another 5 minutes. Then I called the store and told the operator I was standing in I'll 12 and needed help. She patched me through to hardware whardware where it rang and rang and rang... She patched me through to hardware whardware where it rang and rang and rang... I called back after after about 8 minutes And asked the operator to Just send anyone to I'll 1212. Again, no one showed up. So I called back and asked to speak to a manager and the manager the manager never came online. It rang and rang. I am going to cancel my home depot card and go to Lowe's in the future read more

The Home Depot - Call log - Nurseries & Gardening Near Me - Houston, Texas

DO NOT I repeat DO NOT rent a wet/dry shop vac from here. I have never written a review for anything even if it wasn't quite what I had expected but this is an exception. We needed to clean our carpet and rented the shop vac for a day. On the website it clearly says that it costs $25 for a day. My boyfriend kindly went and picked it up and was then told that $25 was just the deposit fee and the total was going to be $70. Then we started cleaning the carpet and it barely worked. Not impressed. read more

The service was fine they have the concrete sealer but they don't have the concrete paint the ones that we're looking for brick color. so we asked assistance and they were kind of confused, but they don't have the one that we're looking for So we have to go to Lowe's to buy all the stuff that we needed. Was a crazy experience but was OK they don't have enough stuff Lowes has more stuff than Home Depot so two stars. Was good. read more

I ordered a washer and dryer nearly two months ago specifically because of their reported delivery date--which I asked them to confirm several times. Twice the delivery date was cancelled at the last minute. Talking to a rep about this issue has always been struggle through a maze of Re-directs and robo recordings. Oddly enough, it was easier cancelling my order than purchasing, but it will be at least a week before I get my money back. Congrats, Home Depot, you have made me a Lowe's customer! read more

WORST customer service ever!!! I got my garage door installed through them and I had an inspector come out and it needs to be checked and needs maintenance. It's been almost 1 MONTH since I first contacted them to have someone come out and fix this. No one that I need to speak with ever answers their phone and people in the store don't know how to transfer calls. Whether it's HomeDepot or the company they use for the installation, someone needs to contact me. I've been calling back and forth to get this revolved and I don't think it should be that hard to get someone to come out and fix my garage! read more

Does anybody even work here? Seriously, you'll need to know where to find what you're looking for cuz the staff won't be able to help you. Also, you can't use your credit card half the time, why?... not sure. Amazon is the way to go if you're not in a pinch. read more

Awesome service provided by Susie & Cindy! I got everything I needed & didn't have to drive to a bunch of different stores. My order was set up for delivery & I am so excited. Thanks ladies!! read more

Pick up is a great option for those with kids in the car or not wanting to hassle with moving a lot of lumber through the store. The staff was timely each time I use this service and professional. They continue to make it easier on those of us wanting to do our own repairs or renovation projects. Make sure you put in your order number once you arrive to save more time. read more

I don't know what's going on lately but the service at this store has been noticeably better. Like amazing. There are more engaging and helpful staff than before. I walked into the store with no expectations of getting help and ran into Shelby in the irrigation aisle looking to create a self watering system. I had a picture and fountain pump and together, like kids working on Legos it was fun! Shelby opened the pump packaging to make sure all the parts I was buying fit, saving me a lot time, frustration and the chore of returning if it didn't fit. I described what function I needed and she knew what pieces I needed!! It was fantastic!! It's so wonderful when you have people who know what they're doing!! Shelby you're a star! read more

The most lazy employees I've ever seen. They wonder around the store not in their designated area, and when you ask them for help they're insulted because you interrupted their conversation with a coworker. These are the same people that want $15 an hour but can't do their job. read more

So let me just say I'm already completely out of my element when I walk into a store like this. I was looking for a lawn mower, and a weed eater. So when I come here, and ask for help like I did on July 4th, I would like help without an attitude, and I would like someone who knows what they're talking about. Though I gave two stars, because the first guy who helped me was actually extremely helpful. He was a taller man, very muscular, and had tattoos. He was actually super awesome, and he knew all about the different products they sold he knew which one had higher reviews, which one sold more, the difference between each lawn mower, difference between gas, battery, etc. He helped make our decision easier, and we ended up taking his advice. Also the sweet lady at the customer service counter was very nice, and genuinely a warm hearted person. Now let's get to the reason why it turned. First off in the time we were there looking at both items that were in two different rows they closed the row down at least 4 times. At one point leaving the gate completely closed even though they could see us waiting, and walking out the other side without opening it. Now there's a sign outside, which I'll post, that stated there were lawn mowers up to 50 percent off. So we went to take a look at it. They were of course refurbished in some way, and we were aware of that, but two had a white regular tag, and two had 25 percent off. When we went to go ask about the products the sweet lady called whom I assumed was the guy in charge of Lawn, and garden. He was complaining over the phone about going over there, because I could hear her say, "well they need help!" He was an average looking guy with a bad haircut, brown hair, and I actually believe he was a customer service employee. If he wasn't he was up there for awhile on, and off while after his "help." Basically to sum it up he completely ignored my boyfriend twice when he was asking him a question he literally said huh as he was looking in the parking lot. He stated he had no clue, and couldn't I just read the tag. I told him the tag didn't match the sign. He stated it was, because they were for decoration, and that they all had bad motors. Then he stated he really didn't know, and he was off for three days. Which he literally stated, and walked off. The next guy had no clue either though he was nicer, and tried to help. He stated that there motors were fine some just didn't have a box, and some were scratched. He had no clue either nor did he know any difference between the mowers. So to conclude my long review don't come here if you want reliable information, because they had no clue. Make sure you know what you need, and don't ask questions, or even better just go to a different location all together. Also don't leave signs out, and have your employees not know what the heck is going on, or educate them on the products, and for heavens sake hire someone who knows what the heck they're doing. read more

The Home Depot - This is the sign and the lawn mowers mentioned in the review. - Nurseries & Gardening Near Me - Houston, Texas

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I spent over $1000 on a new dishwasher and paid them to install it. After waiting three weeks they send unqualified people out with the dishwasher and they refused to install it because we have an RO system under the sink. They were afraid they might bump something and cause a leak. It's a friggin plastics tube running to a filter for crying out load. Why did they send these incompetent unqualified people to install a dishwasher? Infuriating as hell. read more