Terrible Customer Service! - I purchased a closetmaid 8'x12' shelf system online from the Tomball Lowes and did a curbside pickup. The associate that brought my shelf to the car was friendly. Upon arriving home I noticed there were no brackets or hardware to hang the shelf. I double checked the website and it did confirm that hardware was included. I went back to the store and asked for the hardware and was told it was not included. When I showed the associate my printed material from the website, she said the website was wrong and I would have to call Lowes corporate for a resolution. read more

Lowe's Home Improvement - Hardware Stores Near Me - Tomball, Texas

Terrible experience at this location, rude staff member in the check out. Completely lacking customer service, moving forward, we are taking our business to Home Depot. read more

We've been waiting here for an hour just for an employee to cut a strap for us so we can grab some wood and build our fence, we're literally loosing daylight here. I'm beyond infuriated with the staff here and their in ability to just help out a customer when the customer has repeatedly asked for assistance! read more

Just having bought our first home, and watching way too much HGTV, I would venture to say we visit this store at least 3 times a week. The store is always very clean and every aisle is labeled clearly. I also have found multiple rebates, saving us $100's for different items. Customer service has and continues to be fantastic; specifically in the paint and gardening departments. There is always an abundance of cashiers at all hours. While their prices might be a little higher, they are close, affordable and easy to navigate. read more

I have always been so impressed by Lowe's but not this location!! Showed up on a Sunday late afternoon and hardly anyone was working there. Except one guy frazzled in the paint department but we couldn't find many people to help us out. Found a few things and then got in the ONE line that was open and waited. Went over to customer service and asked the lady if she could get more cashiers. She just looked at me - no reply. I then added, the line is getting really long. She waited a few seconds and then quietly offered to let the head cashier know. Went back to join my friend in line and when we got to the check out we asked 'you can't call for back up cashiers?' He said, 'nope not many people are here working right now'. Sunday at 6pm?!?! When I first got in line I saw a cashier empty out registers (closing them). He could see the line was getting long. Closed them out instead of calling additional employees to the register and do that after servicing the customers. They do have self serve registers at this location - but all closed out. read more

I order a Samsung washer on April 4th it has not been more then 3 weeks and after calling them Monday they said they called the manufacturer and got them to ship it. Why now don't ask me. I was told it would be in by Friday and could be delivered by Saturday now after calling again today to check the Status and speaking to a very rude man named Greg he tells me the 25th which is next Tuesday. I had purchased a dryer with them and was happy with service so went ahead and bought the matching washer! Wish I wouldn't have, this time around I've had nothing but a run around. I could have bought this washer at Home Depot for the same price and they had it in stock! This is the last time I'll be purchasing my appliances with lowes in tomball! read more

During this holiday season, needed a washer and dryer set 2-3 days before Christmas. Wanted no delays on delivery for the money I was paying. Best Buy's Willowbrook told me 4 days from 22nd and Hime repot was around the same time frame. Right under my nose there was Lowe's. And they told me the next day between 7am-6pm. Delivery service from there contract workers called Xpo were on time around 2pm the next day. Next time I want good service for my bucks, Lowe's is the way to go. read more

We went to Lowe's in Tomball Texas on Thursday AUGUST 22. We were looking for a grill, we found the one we wanted so they called for help in that Dept. They called for help 3 times by me going and finding someone to make the page. We walked out and will never set foot in that place again. If you go there looking for help don't be too surprised if you never get any. read more

Ordered a $950 dryer and paid for the vent and gas pipe for hook up. Parts were not delivered with dryer. After hours on hold I was told it would be delivered the next day. I also received an email to confirm. It was never delivered. On hold again tonight for over an hour. Lowe's is now saying the parts to hook up the dryer are on back order. So what do we do with a new dryer that cannot be used? read more

After tonight and a busy day for Lowe's I decided to give a review. The stores were pack and yet the cashiers were extremely friendly and accommodating. I did not feel rushed out the door when it was closing. I went to a woman cashier at the register and a man at self check out. Both kind as can be. Also I was in Lowe's for their Spring Friday event and the man at self check out was sweet and funny and made sure I knew about the coupon on my receipt. read more

was calling to see if they had something because it said it had it online and just wanted to check before i drive there and it rang for a good 10 minutes before i just hung up, and tryed a different department and same thing happened read more

I ordered an upright freezer - was told I had to wait 2 months to pickup at store due to back orders. Tried to get status online but was placed on indefinite hold so I had to hang up. Tried calling the store I purchased from the customer service # just rang continuously - no answer. I have been to both Lowe's & Home Depot on a regular basis during this COVID19 crisis and I see a high number of associates either standing or walking around so there shouldn't be any issue for NOT interacting with customers (if you see someone walking around looking like they're lost, ask if they need any help - very simple), read more

I can always count of the professional desk to help me with my remodeling needs. The cabinet department designed an incredible kitchen and the blinds department installed my window treatments to perfection. read more

I have been to this store several times to gather painting supplies. Not having a great deal of knowledge in this area I hoped to get some answers from the staff. Today was the last straw when I encountered a young salesman who knew very little about the products in his department. He stated he is buying time until he gets his real estate brokers license in 9 months. He is clearly there for the paycheck and pretty much worthless to any customers needing assistance. Today was the last straw and I headed to another store for the supplies. Starts with an "A". Thankfully I was able to get superb service there and was able to purchase everything I needed to get my project underway. read more

We have endured poor customer service from this store for the past 2-3 years but now it seems you have to load everything yourself and we will be taking out business elsewhere. We have spent thousands upon thousands of dollars at this store through huge home improvement projects in 3 separate houses. Today we were told you must load all your own concrete bags and they are no longer outside but inside the store. Does this mean you have to load all your own lumber from now on too? Not much of a lumber store if you ask me. read more

I went to the lows on 249 feeder road in Tomball to pick up some plywood and numerous other supplies for a project. I am no marketing expert and I have not done the research but I have to assume that Saturday is probably a busy day. Why do you have people standing around doing nothing while all the carts or at the other end of the parking lot and nothing in the store or even close to the store? 4 weeks ago I went in there and there were regional managers people will falling over themselves to ask me if I needed help. Seems like as soon as they left they went back to bad business as usual. After getting completely frustrated I put the stuff I had already picked out in a bucket and left. Never to return again. My only regret is I have to leave one star instead of 0. It's a shame that this company got too big for their britches And decided to follow Walmart's approach to customer service. Home depot should send you a thank you letter or a Christmas card for supplying them with fresh customers. read more

Stacey at Customer Service was not friendly at all. Not even to her own coworkers. Very short and rude, not helpful, was quick to push me out the door and all I was going was returning a $6 item. If you have people work at customer service maybe make sure they are friendly first. read more

Customer service at this store is incredibly bad. We went to look at flooring last weekend and had questions. We walked around in the flooring dept for about 40 minutes with zero help from any associates. We went to the back to look at some of the carpet they had there and the machine they use to cut the carpet was in our way. An associate walked by and clearly saw we were trying to look in that area and disregarded our existence. We started moving the machine ourselves and he walked on by without even a glance in our direction. We eventually made our way back to the hardwood/laminate section and I looked over and saw that same associate standing at the computer so I went to ask a question and he gave me a look like I was bothering him or something and said he couldn't help me. I asked who CAN and he smirked and said he would find someone. When no one showed up we decided not to buy flooring from Lowes but before leaving we stopped to look at doors. While looking around in THAT dept we were approached by an associate who tried to help us find what we were looking for but when he couldn't help us he said he didn't know because he doesn't work in that dept....he works in flooring. Excellent our flooring associate offers to help us after we've already gotten upset and decided not to buy from them bc customer service sucks! This is NOT the first bad experience we've had with this particular store. We went several months ago to look at fence materials and there were lots of young associates hanging out back there but not a single one offered to help us. I let someone up at the front know about that one. Also a year ago I needed to buy plywood so I ordered it and asked them to have it in lumber. I went to pick it up and no one offered to help me load it into my truck. Luckily there was a customer in the parking lot who offered to help me because he could clearly see that I was struggling. Why couldn't they help me? Good question. They were chatting it up behind the desk and telling jokes with another customer. I guess it takes 3 people to ring up one customer and other people's needs can just wait. I'm giving two stars because I like Lowes (in general) but the customer service here is crap. read more

Worst customer service ever. Walked in with a list. First item was water faucet. Asked a guy for help, showed him a picture. He tells me "no we're It going to be able to find it by what you're showing me. Didn't even try to help me. Had a 400$ list of things needed and I didn't buy a single thing after talking to this guy. read more

Saturday, Sept 17, 7:00 p.m. The sign on the closed gates to the garden center stated: "Our Garden Center is open. Please enter through the store. Thank You." An employee in the garden center kept repeating to me "The garden center is closed. . . The garden center is closed" when I mentioned the sign he became angry and yelled "The garden center is closed". I'm sure I can read (and I took a picture of the sign). Perhaps the employee can't read or doesn't want to do his job. Either way - - being rude to a customer is bad for business. If you know exactly what you want and can lift it on your own, this store may be OK. But if you need heavy garden items loaded into your truck, try a real garden center. read more

I will never come back to this Lowe's even if it was last one. I went to the store after seeing that a ring battery was in stock and the store had 4 on hand. After checking the isle we found no luck. I should have left at this point. However my husband insisted we went to customer service. Racheal was assisting us and got the help of Kate. They grabbed another employee Carlos who then grabbed someone else who said it's located in the cage. They began to charge my card for two and said "go to the cage over there", when I asked where they all ignored me Until I asked again and then it was explained. Once going to the cage, 3 More people looked for it. They were nice in helping however could not find it. Once I got back to customer service I had the unlucky joy of dealing with Kate. When asked why sell me a product before making sure they had it in stock she rudely and raise her voice "WE DID". I kept my composure because clearly that was not Done before sending me on a wild goose chase and wasting 45 minutes of my time. When I asked her to Call another store, without looking she said they don't have them. Told her it was funny because online cypress shows 2. She then sat looking at her computer for 5 minutes before she grabbed assistance and they told her to call. My Husband got ahold of them before she even called. To say the least, Kate you need to learn customer service skills read more

This location has always treated me and my family great With little hesitation on doing everything they can to make us happy. Of course they're always busy but they make time for their customers and are always super nice and courteous and friendly. I choose this box store over others because of their friendliness so keep up the good work. read more

If you feel like getting hit in the face with a wet mop then definitely shop here. The humidity inside this store is ridiculous. They sell portable AC units. I suggest the open up a couple of boxes and put them to use! read more

I have been shopping at the Lowes in Tomball for 15 years but today will be my last day in the store. My wife and went to purchase a zero turn lawn mower, We did almost 3,000.00 later it took almost 30 minutes to find someone to load it. We were told to pull to a certain area to load the mower which we did then after about 15 minutes some guy came by and asked what we needed. I told him we were told to come to this spot to load the lawn mower. 15 later a guy came by and asked us to move to the front of the store which we did. Finally got the mower loaded. We pull out in the parking lot to get out of very ones way and to strap the mower down when we noticed the paperwork and key was missing. My wife went back into the store to find the keys and paperwork. after 15 minutes or so I walked back in the store to see what was happening. She said she was told to wait while they tried to find the items but the lady said she was not sure where they kept the stuff and would have to find someone to help(which she never did) I found a man that claimed to be the "manager" To explain we needed some help. He took a key from another mower and said "there all the same take this one" I told him I wanted all the paperwork that goes with my mower. We proceeded inside the store I told him i hated to be a pain but I just spent almost 3K so I wanted all the items that should come with it. He was upset because I mention it ad been over 1/2 hour trying to get this items. Inside the store he turned and said and I quote " you should not worry about the wait because I was NON ESSENTIAL and should not be in the store anyway" SERIOUSLY !!! Then as few words were exchanged between he and I about his comments and turned and said LEAVE MY STORE ! We have spent A LOT of money in that store and 3,000 today BUT they got the last dollar from me today. Home Depot is only a couples more miles read more

Purchased a washer/dryer from our local Lowes and was told I would receive a call to give me a delivery time. If the time would not work, stay on the line and reschedule. When I got the call, I did just that. I was told they have a third party delivery company and I could reschedule, but same thing, they deliver when it's convenient for them. Absolutely the worst third party service ever. I cancelled my order and will go to Home Depot! read more

I drive an extra 15 minutes to get to the Tomball location because everyone is always so helpful. I've not had one bad experience at this location. One time my husband forgot his wallet with his military ID and they still gave us his military discount because he showed them his USMC tattoo. The managers are great and their employees are always friendly, especially the older lady in the lumber check out lane. She's always working and always in a great mood. Love this place! read more

worst customer service , worst customer service worst customer service very rude, they never answer the phone..............

Always friendly staff here, they couldn't cut a key for me so minus a star. Have wonderful selection of flowers, roses from last year's turned out great read more

This is the worst store for customer service. Do not go!!!! Indoor lumber yard is not the way to go unless you want to handle material 2x by yourself just to get it loaded in to you vehicle. read more

I am a regular customer at this lowes, they are always friendly and very helpful! Any time I have heavy items they always offer to help load my truck, guess that's why I always use this store! read more

Lowe's Garden Center While visiting with my aunt in the Magnolia area, we decided to stop in at Lowe's Garden Center in Tomball for specific plants we were looking for. Not only did we find the plants we wanted, but also I found the service to be very good. I had questions about a specific plant I wanted and asked the cashier if I could speak with a Manager. Cory was very patient and knowledgeable about the plant I needed. After getting the plants home to my Aunt's house, she decided to go back the next day for two of her own. Keep up the good works guys! read more

This Lowe's store has the worst phone system for customer service that I have ever experienced in my life. I purchased a lawn tractor last Saturday from this store and it was to be delivered on Tuesday, which was yesterday. When you call this store you get put in an endless loop that continually returns you to the initial store greeting because no one answers the phone for deliveries or customer service. Needless to say, my lawn tractor was not delivered yesterday and has not been delivered today either. They have no way to leave a voicemail message or an email request for contact. This is just another reason why so many customers continue to leave brick and mortar stores and purchase items online. read more

I don't leave the reviews often but I have to say this close location is incredible. I go out of my way to use the store but it's well worth it they are friendly and helpful no matter what. read more

I visit this store quite often. I always find the staff with smiling faces. It's such a comfort to walk into a store and receive attention as if I'm the only customer in the store. They always seemed to be high spirited and ready to assist with any needs I may have. Thank you to the staff at the Tomball Lowe's read more

Mostly positive experiences. Only a few issues over the years but nothing major and still going here for our ongoing projects.

The people here are super helpful. Ann Marie was the person who helped us and she was super nice and really friendly. She went out of her way to take us over to the isle we were looking for and then helped find what we needed as well instead of just telling us where we needed to go. read more

Worst experience I have ever had. Don't expect ANY help! If you do manage to find someone they will likely pass you off to someone else. Extremely rude and condescending tone from the employee in plumbing department. read more

Finally after three weeks of dealing with a situation...LINDA finally resolved my problem. I hadn't spoke with her until this last week. She took care of it and the next day problem solved. So if you are having any problems...ask for Linda and let her help you!!!! read more

Closes at 9 PM not 10PM. But still a great store. Everyone is always helpful and friendly.

Had them redo our bathrooms. Their contractors were poor. There was very little oversight by Lowes or the contracting company. It was to take 2-3 weeks but ended up taking several months due to having to tear out and redo. No one from Lowes has come by to make sure things were done according to specs or to see if we are pleased or not. I will never have them do a job for me again. read more