Purchase a new American Standard Champion #4 toilet. Box was sealed from factory. Plumber opened the box and the Tank seal gasket was missing. I returned to the store asap and explained the situation and needed to get it resolved asap while plumbers were at my house waiting.(costly) The store Manager "Dave" immediately walked me over to the unopened boxes and removed the seal kit and kindly gave it to me. "Apologies for the inconvenience " (no he didn't reseal the box) I was able to get back home quickly for plumbers to continue the install. This could have been a VERY expensive problem if the plumbers had to stop work and if I had to return the toilet back for store inspection/return. Dave's quick CS thinking cap was spot on and correct. Thank you Dave, much appreciated. Hopefully Lowe's Corporate will acknowledge Dave for this act of common sense approach to keeping customers happy. I shall return. read more

Lowe's Home Improvement - Tank seal gasket kit - Hardware Stores Near Me - Vallejo, California

Great selection, reasonably priced, workers are ready to help but they look busy and not all are knowledgeable. Plenty of parking too. read more

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This is by far the best experience I ever had at at a home improvement store. They were friendly. They had staff at they help me the Staff. I came there at 5 o'clock. She actually cut my wood. It's too short. I got back to the store right before two minutes. What about the clothes and Steff actually help me because I cannot have my go to sleep or nothing and I need to go for her bed and went out of his way to help me. I don't know his name. But he was very helpful. He's coming to wait outside. He rang the wood to me. It was by far the best Customer Service I've had in years than any store. Thank you so much. It was today at approximately 7:58 PM. He came out from the wood and I really do appreciate it. Thank you read more

Lowe's Home Improvement - The replacement wood that was cut for me. - Hardware Stores Near Me - Vallejo, California

Quality/Quantity - What?!?! How do I not have a review on this? Is it because the last time I shopped here was during my pre-Yelp life? Or because I am more of a loyal customer to your competitor...? Anyways, this is one of the larger Lowes. My picture does not do it justice. Atmosphere - Huge location. Also a huge lawn and garden department (I felt like I was in Carson City, NV; see other reviews). Huge parking lot. Open 6 days a week from 6am to 9pm; and on Sundays from 7am to 8pm. Service - Self service. But typically better service than their competitors. Curbside pick up available. Price - Slightly above average, but not unreasonable. Worth the better service if needed. Owner Comment - Congrats on your success since 1921 with your 2200 locations and growing. You were #1, the largest hardware chain store in America, until 1989 when Home Depot surpassed you. I am a customer of both companies. read more

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I wish there was a zero star for this store. This store is actually right by my house and a lot closer, but I choose to go to a different store because every time I walk into the store no one seems to work there. You can't find anyone to help you. The only person that's there is a lady watching over the self check out and one lady in returns who I believe is the manager she's very grumpy. I tried to return something with my receipt and she was questioning why I was returning it when I hadn't even opened the package and I had my receipt! I also wanted to buy a washing machine and there was no one there to help so I left. I'm not sure why the store is still open since there's no customers and no staff to help anyone this store is hands-down a zero star. You can do better Lowe's!! read more

It used to be good in customer service. Now, most associates are no where to be found. You call for help and nobody shows up. Call the main phone line, you get an Ai that don't direct you to the proper department. Asked to speak to an associate, the phone just kept ringing. Pretty bad!!!!! read more

Terrible Experience - Discriminatory and Unprofessional Behavior My father had a very upsetting experience at this location on Friday. While waiting in line, an employee named Bryan let another gentleman cut in front of him with no explanation. When it was finally my father's turn, the same employee went out of his way to inspect every single screw he had, treating him with unnecessary rudeness and zero professionalism. The difference in how the two customers were treated was extremely noticeable and felt racially motivated. This kind of behavior is unacceptable and deeply disappointing. We expect better from any business that serves the public. Would not recommend going to Bryan. read more

The Vallejo Store is wonderful! We especially appreciated Ralph's help at the checkout today. He was professional and efficient when things needed to be looked up, and was personable too! We prefer Lowe's in general due to the fact of the company political position. read more

Ordered a new LG washer ($1200) on Thursday. It was delivered today (11/08). They got it in and said they won't install because water lines were still connected. So we got it installed and this washer is so loud and shakes uncontrollably! It's louder than my old Samsung we're replacing! After having it for 1 hour I already started return and we will buy a new washer elsewhere! read more

Bought and paid for an appliance with a reasonable delivery date of 10 days past my purchase. Morning of delivery date got a call saying they'd have to reschedule another week away since they did not have the unit in the warehouse yet. Come to find out it's still in North Carolina. So l found the same thing for $300 less from a local small business to be delivered the next day. I cancelled my Lowe's order. What's wrong is that the store gave me an untrue delivery date from the beginning, l feel to lure me to buy from them, and then they literally did not deliver. Bad for business! read more

Added a refrigerator to my online cart while confirming with my tenant that someone would be home for delivery. A little over an hour later, I logged back and to pay for the refrigerator which was in my cart, only to find that the price had changed from $488 to $599. True story... I took screenshots of my cart - everything was the same - except the price... So I bought from Best Buy - $448 read more

Lowe's Home Improvement - Original price when added to cart - Hardware Stores Near Me - Vallejo, California

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Visited Lowe's Vallejo this morning. In training their cashier's it not required to to greet customers. This is the new norm in customer service. At the end of the transaction the cashier whom I now know as Jen R. Addressed me by calling me Sir. I said "excuse my do I look like a man to you. I asked to speak to the manager. And then I realized why they were so disrespectful it's in the employee handbook. Their all rude. On, the contrary has she visited a mirror lately they looked more like men than I did. I have more femininity in my pinky then the both of then have together. Be careful how you treat ppl Lowe's it reflects on your business. However, this is pretty much how customer service is nowadays everywhere these ppl are allow to disrespect you because the upper management is just as bad. read more

Excellent customer service, clean, bright store with easy to find items for great value. read more

Lowe's Home Improvement - Hardware Stores Near Me - Vallejo, California

Plenty of cashiers, short lines. Department crew always eager to offer assistance. So much better than Home Depot.

See MICHELLE for assistance with purchasing a washer and/or dryer in the APPLIANCES section! Michelle was very helpful, answered all of my questions, and was able to schedule a delivery and installation for the following day! Thank you! read more

They need to educate there staff better. Went there and 3 staff members didn't know even where to find the parts I needed. Common washer . Train your staff! read more

This store is always less hectic than Home Depot and I get much better service. Home Depot has everything locked up right now so I save around 30 minutes by going to Lowe's instead. Also, Lowe's offers free rekeying! Ask for Charles and you can get a new lock matched to a lock you buy at Lowe's. Saves over $15 by coming to Lowe'a read more

Lowe's Home Improvement - Free rekeying - Hardware Stores Near Me - Vallejo, California

Poor customer service. Chris was helpful. Alex had a poor attitude with staff and customers. Worst experience ever.

I was happy that they had my favorite ZEP product in stock however the light bulb we went to buy weren't in stock. I did score some Arm & Hammer baking soda for $1/box. Self-checkout was interesting but a good trip to the store. read more

Lowes usually knows how to do business. They have a nice selection of all the things that you'd expect from a home improvement and garden center. The prices are what you expect from a large hardware store. They run some nice sales. The section of the store that gets me to come back is their garden section. It is reasonably large with a good selection of both outdoor and indoor plants. Staff are friendly and knowledgeable. I've purchased plants here, both full price, on sale, and on clearance. As long as you select the plants that aren't dead, they come home and thrive. No bugs, no diseases. But this trip I picked up some clearance plants and took it to the self check out register. Every single one of the plants rang up at full price. I didn't catch this until I was outside and realized what the problem was. grudgingly trudged back to the customer service desk where it became apparent that the process to correct this was lengthy and detailed. Come on Lowe's, you can do better than this. You have done better than this in the past. Three stars until you fix your process. read more

Today21 3.9 (1,379) Rate and review Share your experience to help others Reviews All plants29 employee23 organized21 cleaner12 +6 Sort by Most relevant Newest Highest Lowest nakisha williams Local Guide·28 reviews·63 photos Today I went into the Lowes and when I say not one associate asked if they could help me. When I finally found were I could make a key. I looked for a call button. I walk to the front wete a older lady was working the self checkout. I said ... More Leen 26 reviews·5 photos 2 months ago My landlord ordered a new refrigerator for my house. It looks great, so far works great. Delivery was fast, but the guys decided to move some things in my house for access. I was present, and they did not tell or ask me to move anything, ... More Lowe's Home Improvement (Owner) 2 months ago We apologize for any inconvenience you experienced, Leen. We'd like to get in touch and learn more about your experience. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). Thank you. Paola Miranda 12 reviews·7 photos 2 weeks ago New I went to the store tired after work to get some tools for my home, I wait for help, when the guy arrived I asked for what I want, and he said ok, but another customer show up, and he soend 25 min, clock time, talking and taking care of ... More Lowe's Home Improvement (Owner) 2 weeks ago Hi Paola, we're so sorry to hear about your experience. Customer service is our priority and this is not what you should expect at our Vallejo store. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can get on the right track. Thank you. Simone Young-Tem 4 reviews·4 photos 5 months ago On 1/3/24 my husband Jason and I purchased a custom MarCraft, Inc. countertop for our bathroom from Lowe's (PO referenced in subject line and Lowe's along with back and side splash pieces. The purchases arrived to the Lowe's store 2/25 and ... More Lowe's Home Improvement (Owner) 5 months ago Hi Simone, we appreciate your comments and take them very seriously. We'd like to discuss this with you directly and earn back your trust. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We want to ensure this is taken care of and have escalated this internally. Thank you. nakisha williams Local Guide·28 reviews·63 photos Today I went into the Lowes and when I say not one associate asked if they could help me. When I finally found were I could make a key. I looked for a call button. I walk to the front wete a older lady was working the self checkout. I said excuses 4xs before she recognized me. I proceed to ask her if she could call some one to help me in the key dept she replied I guess I can do that, I was like wow thanks. As I waited 2 associates walked by as if I was not there finally young lady who was holding two coffee pots walked by and asked have you been helped. Finally I said, yes please can you make me keys. She was very helpful her name was Stacy and on this day she was the only person showing customer service. Please tell her thank you read more

I purchased a stackable washer and dryer from Lowes that they told me would be delivered today 11/24/25 between 3:30 and 7:30. At 6:29 I received a text from the delivery service that they had just left their last appointment and were on their way to my home to make the delivery. I waited until 8pm, and called the store in Vallejo where I spoke with a person who told me that the delivery company said they had tried to call called me twice, which was a lie I had my phone literally in my hand from 3:30 to 7:30 and when I told him I never received a call he all but called me a liar. There was never a call to my phone just a text. The person at Lowes that I spoke with was very dismissive and all but called me a liar when I told him I never received a call, then offered to cancel my order, no compensation, no apology which proved to me they could care less that i had left work early and sat here for 4 hours. Lowes Is a very large company and my $1800.00 means nothing to them so my recourse is to take my business somewhere else which is what I'm doing. You get one chance to screw me and that's it. This happened to me with Home Depot last year with a fridge, which is how I ended up at Lowes where i purchased a fridge Home Depot had a better deal for the item. I have a Home Depot credit card and I went to Lowes anyway because they did the same thing. I will not be purchasing any large ticket items from Lowes again. if Lowes or Home depot gives you a window that is late in the afternoon there is a very good chance they won't show up. I went online and purchased the same washer and dryer from Airport Home Appliances and Lowes can keep theirs, oh and the product was $500.00 cheaper than Lowes too. One star review from me. So this is a win for me. read more

Rude security staff. Mediocre selection. Same low value Americans can expect from box stores. Bad luck as myself and my crew purchase a lot from Lowes but are now reconsidering where we purchase lumber and misc. supplies. We're mid sized so it won't really matter but if enough people stop maybe it will. read more

While shopping in the paint Department, there was a customer service personnel, whose name was Anthony Ramirez. He was professional, kind, polite, helpful and knowledgeable. It was refreshing to see someone still cares about satisfaction and customer service!!!! read more

I was very disappointed this AM. Workers around but oblivious to their customers. Literally had to search and find help like we are playing a game of hide and seek. Employee on her phone (blonde lady in the back of the store with 2 other workers beside continued to talk on the phone about work scheduling) instead of offering to help a customer so I moved on... Then when all hope was almost lost, my man Ralph came and saved the day! He was working the cash register. Very nice, friendly, pleasant and professional. He asked about opening a credit card but I politely declined. Thank you Ralph for making up for the 5ish coworkers that were not as helpful. read more

They have what I need when I need it. Picked up weed killer yesterday. Wish they had more pet friendly options for weed killers.

I would give a trillion negative stars to just point out that this store -- this one is shit. Let's break it down: 1. I placed an order online. Received an email from Lowe's stating that it was ready. Arrived at Lowe's and discovered that the order was incomplete. I ordered nine items and only two were available. When this was pointed out to the "Lowe's employee" - she was poised and ready to decapitate me -- until I provided a simple counting method to show her the mathematical error. Then the blame was displaced. I was then told. "Oh...FedEx messed up your order". My response: "I ordered floor tiles from Lowe's. Not FedEx." 2. My wife and I waited in an aisle for 15 minutes for a "Lowe's employee" to come to an aisle to assist with locks. Mind you, my wife and I watched "Lowe's employee's" linger in a collective bunch, all in front of the cash registers ... after she had asked them four times to send someone over. When someone did come over, they asked if we needed help, then said "Oh, someone will come over. This is not my area." WTF? 3. One night, right before Lowe's was about to close, I needed more moving boxes, and there was only one "Lowe's employee" at the register. A line started to form, about four people deep, and the person at the head of the line was having some issue" that the only cashier was having trouble solving. Meanwhile, a collection of "Lowe's employee's" were having a group hug with management in front of the store. They were clapping and cheering as the store manager continued mumbling words to his preoccupied flock, and not once did the manager look up and say "Oh, there are customers waiting to purchase things. Maybe we should regroup after we take care of these customer's." -- I guess MY personal shopping expectations as a "customer" are a little too high! But I needed those boxes, so I waited roughly 20 minutes in line to purchase them. And last but not least, I'm done with Lowe's. No more for me. Back to Home Depot. It's been a great 3 weeks dancing this dance with you. Now I know why I never ever purchased from Lowe's before until this need came up. I know that I insulted nearly all of the staff, and that some of them may do their job well -- but hell -- a good number of them defied logic, and most of the people I interacted with insulted my intelligence. It's a shame that a few bad employee's can really make a store brand suck. In fact, Lowe's is not for Pro's. Lowe's Just Blows. At least this store does. read more

Lowe's Home Improvement - One day I needed boxes. It took 20 to 25 minutes for a cashier to ring me up! - Hardware Stores Near Me - Vallejo, California

Lowe's service would be considered good if 'cashiering' is all a customer needs. Unfortunately, some customers need help locating stock or getting explanations and/or instructions; true "hardwares" provide that. The Lowe's in Vallejo seems to function as a warehouse with hard to locate, often phantom, stock but it has friendly cashiers who may check their computers and tell you "the item is on aisle #1 bay 11". Chances are the item is not there nor will there be an employee around to help find it. Sigh! Lowe's however has a great selection of impulse items that are usually on sale and thereby represent good values. read more

I was in a huge hurry, and Anthony helped me from start to finish. I was in and out in less than 10 minutes. Amazing customer service!

They get five stars simply because of the ease of my pick up, from my online order and the treat I received. So there was a mixup on my order online and I had to come pick it up here. I was a little ticked off at first, but there's worse things happening in this world and this is nothing. I came in and to my left I saw the lockers. I figured I'd go in and check a couple things out and then pick up my order. Went in, found some lights, hit the register and I was out the door and back to the locker. To my surprise when I open the locker they had tape to candy canes taped onto my receipt! Man, that really brighten my morning. You guys rock Lowe's! read more

Lowe's Home Improvement - Picking up my items from a locker, and I got treated with candy canes taped onto my receipt. - Hardware Stores Near Me - Vallejo, California

Had ordered a sink online, it arrived to my house with no padding and in pieces.. Ordered a second sink and thought it would be safer and I'd pick it up a the Lowe's near my house waited a week... it arrived late and broken That location had me drive over an hour to this locations old me this location had 2 in stock , I waited in pluming over an hour before I found manager to help me locate this sink, only to be told that it's been out of stock since last year.. Shit show of a company!!!! No one answers the customer crevice phones, employees don't give a fuck!!! This was my first tome shopping at a LOWES and last.. back to Home Depot!!! there are enough people out of a job to not be this understaffed , wtf Lowe's!!! read more

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This is an updated review. I was there earlier to pick up the Valentines' kit for kids at the customer service. The "Please Wait Here" social distancing marks on the floor are meaningless. The lines were spiraling out the main entrance. There were three cashiers yet they were using the middle line (where only three guests can stand 6 feet apart) as 1 main line without clearly marking where to fall in line. Add "Form a Line" here sign and block off the rest of your lanes. I don't think it's wise since it would make it nearly impossible to wheel their huge flat carts to form a single line out of the entrance! So I wasted 10 minutes waiting for no reason. It would make sense just to simplify the pick up process for the kits at an express pick up cashier instead of waiting with people who are returning multiple items. Here's a tip...just buy your own V-day kits for kids at a different store or Amazon. Don't waste your time. read more

Customer service in lumbar sucks. I've pressed the service button several times and nobody showed up. I called the store and told customer service I was waiting in lumbar and still nobody showed up. I've been waiting for over 20 minutes and several employees saw me waiting and never assisted me or asked if I needed help. Thanks to TYLER for assisting me and recognizing the sense or urgency. I hope TYLER gets some recognition. I only go here because it's close to my house but with service like this, I'm better off going to Home Depot read more

Lowe's Home Improvement - Hardware Stores Near Me - Vallejo, California

Not the biggest selection of tools to buy, and not the best customer service, one thing that's good is they got the Klein deal!

I was really disappointed with my recent experience with Lowe's Home Delivery. Without going through all the excruciating details I'll just say that the delivery team was incompetent, damaged my flooring, argumentative, and very customer unfriendly. Rather than wait for another team to come back and do the installation that the first team was unable to do I canceled my order. I won't consider Lowe's for any future projects. They've lost my business. read more

Lowe's has made unauthorized charges on my card. Even after getting these refunded by Lowe's credit card services, Lowe's charged me again. Do not trust them with your personal or financial information! read more

Noelle is amazing! She helps my wife and I so much when we go to the garden department. She is very knowledgeable and helpful. What a gem she is! read more

Do not get extra sets of keys made at the Vallejo Lowe's! They have a 3rd party vendor kiosk setup but the keys cut by that machine does not work and actually got stuck in my door almost ruining my lock! I got 3 keys made and NONE of them are cut right and do not work. When I went back to Lowe's for a refund they told me it's not their problem! It's their vendor kiosk in their store and I would not have had keys made by it had they now allowed it to be setup in their store. And nobody was in the back to make keys so me and 3 other customers were forced to used that faulty key kiosk. I'm sure none of their keys worked either! And the vendor never refunded the money either! SHAME ON YOU LOWES! Those extra keys were for my kids! Good thing I tested them before they actually needed to use them to get in the house when I'm at work! NEVER HAVE LOWES KEY YOUR KEYS! Either stand by the products and services rendered in YOUR store by vendors you allow in or don't allow shoddy vendors either shoddy products and services in where you won't even vouch for them! I've never been back. I go to Home Depot now! read more

Lowe's Home Improvement - 3 keys that never worked! - Hardware Stores Near Me - Vallejo, California

This is how you do it. You've made the mistake of putting your job on Synchrony (Lowes card) and NO ONE will return calls on your LOST job - this card is how they own you and the discount is NOT worth it. My card was charged within days (accruing 19% interest) - weeks before my job was even scheduled. Next start a formal complaint through Lowes Corporate office in North Carolina (800-445-6937), tell them that you have an attorney who specializes in "breach of contract" and let the corporate office know that you've been advised to begin a dossier and record all phone calls for future action if required. At this point, no one at Lowes knows what you've done because no one will return your calls. I received a call back from a Lowes manager the same day I registered my complaint, so corporate responded very quickly. I'm going to detail this Titanic of job scheduling in a different yelp to keep it from getting too long. I'll continue to keep North Carolina's corporate number at the top of the yelps - Vallejo customers need it, and I had to get the number from a different Lowes - Vallejo won't give it out. read more

I normally prefer spending my money at Lowe's instead of Home Depot. Not any more! I asked one of the clerks for assistance in the flooring department on Thursday afternoon. She said she would find someone for us. I went outside for a metal cart to carry the carpet we wanted cut. My husband said he heard the request go over the pager. However, we waited nearly 20 minutes and no one showed up. With that type of lousy customer service I don't doubt that they'll lose business. I'm going to attach a photo of their housekeeping skills too! read more

Lowe's Home Improvement - Lowe's lack of housekeeping skills - hadn't been cleaned since 6 a.m. - I arrived after 1 p.m. in flooring - Hardware Stores Near Me - Vallejo, California