Great service!! Their associate "Teke" was very helpful, he showed us the In Stock tools we came to see and couldn't find. Great store with great people. Good prices better deals than HD. Highly recommend, thank you again Teke and Lowe's for helping us finish our project on short notice. read more

Lowe's Home Improvement - Hardware Stores Near Me - Victorville, California

Went In for a plastic chain- waited 20 minutes for assistance. Young man (very helpful) came to help and I blame the supervisor or any higher management for not helping him. He was obviously new and he called for help on his radio three times. Got out chains, didn't have a barcode for our chain. WAY understaffed and needs better management. read more

Absolutely terrible customer service. I spent 1 hour and 10 minutes on hold just trying to get someone to answer the phone for a simple quote, and no one ever picked up. For a company as big as Lowe's, this is honestly embarrassing. I used this store a lot last year, so I expected better service, but clearly things have gone downhill. If you're going to have a phone line for customers, then at least hire people who can actually answer the phone. Making customers wait over an hour with zero response is completely unacceptable and shows a lack of respect for people's time. It feels like customer service here just doesn't exist anymore. When someone is trying to give you business and can't even reach a person after more than an hour, something is seriously wrong with the way things are being run. If this is how you treat returning customers, I'll gladly take my business somewhere else. Do better, hire better staff, and start caring about your customers again. read more

So I went to Lowe's to pick up four pieces of half inch rebar, that was it. I checked my app on my phone and it said they had over 100 pieces. So I get there, and they have none in there bin on aisle 21. I went to the front contractor's desk and she checked her Lowe's app and said they had plenty in the back. So I thought I should have them go pull it to make sure they have it. And the Lowe's worker said I had to pay for it first. I'm in hurry I didn't want to argue and so I paid for it because I'm in a time crunch. So the worker goes to the back and says he doesn't have it. So now I had to go stand and return line for $24.00. I should have insisted that he goes to check and pulls the order before I pay for it. This is why I don't like dealing with Lowe's. This does not sound normal to me that I have to pay for a 24-dollar item first before they go pull it. Extremely frustrated and not happy with Lowe's. I should have went to Home Depot--i wouldn't have had this problem of having to pay for it first. I'm guess It would have been a huge inconvenience for the Lowe's attendant to go back and check on it for me before I purchased it. Never again!! read more

Their return policy is horrible. Washer stopped working after a week and couldn't get my money back or exchange. They are crooks

Purchased a clearance microwave that did not heat or turntable spin when installed. Tried to return it and could not because of the very small "sold as is" print on the tag that no one reads and is not advertised anywhere else. The Manager said the items do not get tested before being sold which is a big red flag. As a property management company who does a lot of home maintenance, Lowe's has failed us once again. Only 1 star due to the fact they told me those items do not get tested before re-selling. Now we have a useless $180 microwave read more

Lowe's Home Improvement - Hardware Stores Near Me - Victorville, California

Nov 19 2025 Driving through town, stopped at Lowes, and walked to customer service, which was unstafffed. A female employee walked in my direction then turned around back to her department. Another walked about 6 feet away towards me. Suddenly she turned away without a greeting and I asked her for her help. She seemed bothered that I had done that as she tersely responed that she was busy helping the person. After several minutes she returned. Believe it or not I, the customer, despite having been ignored the first time, actually apologized for asking her for help, only because I had clearly interrupted her. Home Depot, you have a new customer. Hope you don't ignore my and my $$$$$$ read more

So every time I come here there are absolutely NO carts inside! I was told they get stolen and they are scattered around the store! I mean customer service is a joke! Y'all don't even check customers out anymore we do self check out! Don't understand why they don't go collect carts and bring them in or set them up for customers instead of us going out looking for carts! The self check out employees don't even do anything but stand there! Just pure LAZINESS! Not to mention trying to get an in home estimate! They have an employee but don't have any idea when they'll be back! Good way to lose customers and sales! read more

We tried to order carpet for an entire house. NOT A SINGLE employee to be found! After 20 minutes, calling the store from the carpet department and standing in line at customer service we left and went to Home Depot read more

Don't buy appliances from Lowe's and pay for delivery and installation. I paid $257 for the service and have to wait 2 weeks! Lowe's says that it's a 3rd party service and isn't anything they can do. It's horrible that Lowe's charges that much but the service takes that long. Don't do it. It's not a good value. read more

Cashier Victoria was not very customer friendly, a month ago I bought some PLU wood and waited for like 30 mins. No one showed up so I left the plywood as is. Today I was going to try again so I asked Victoria would anyone be available to cut the wood today since I had to wait so long on my last visit, she said her guy just went to break so it might be a while. I asked how long is his break 30 mins? She said 15 mins. As I checked out her attitude was very nonchalant and as my transaction was finalized she handed me my receipt turned her back to me and said "Have a good day" lmao. I'll never return here again, I'll drive to Home Depot from now on. read more

I placed an online order to pick up in store. No one was willing to fill it. So, I drove to Victorville to see what was going on, and try to find help and get my stuff. The guy sitting at the customer service desk refused to move a muscle to help me, or even attempt to find someone to help me. I've never seen anything like this inaction before. He was just sitting at the customer service desk doing nothing. The store was not busy. I started to look around for someone to help me, and came across a young man named Shane who took over the situation and started gathering the items for my unfilled order. One of those items was 6 bags of concrete. He picked them up and help load my truck, and by this time, with another guy he enlisted to help, once he got to the lumber dept. with my fence posts. I'm sorry I have to give the store 1 star, but if I could specifically give stars to Shane, I would give him 100 stars. His attitude was the EXACT OPPOSITE of the completely useless and unhelpful customer service workers who simply refused to lift a finger to fulfill my order. The only reason I didn't cancel this order was because I had received, and used, a 10% off coupon code that came in the mail, and I knew if I cancelled it, I would not be able to use that code again. As completely useless as the customer service employees were, just sitting on their a**, SHANE WAS UNBELIEVABLE. His attitude was amazing, and he was so competent, knowing exactly how to fulfill my items, scan here and there, and finalize my order. I believe there was a young man in the lumber dept who could have helped with my order, but the customer service employees would not notify him, or anyone. As I said, I ran down Shane all on my own. He was actually working in the garden department. Customers should not have to be in the situation of finding the employee who is going to fulfill my order. It was ridiculous. LOWES- You need to do some housecleaning! Get rid of the useless employees who don't want to work, and elevate Shane to a higher position! He will get things in order and have the others helping customers. Btw, I have the name of the useless employee at the CS desk who refused to call help for me, but I will not post it here online to embarass him. I believe he did not want to lift my concrete bags, or do any work. I did not see him doing anything but sitting there. That is not very healthy, either for him personally, or for Lowes' business. Btw, there was also another customer who placed an online order, who was supposedly "ahead of me", and of course no one was lifting a finger to fulfill that person's order, so I knew I had to take some action to help myself. read more

When I go there, they are cart very helpful people around if you need help the place is clean associate in every aisle know what the item does and what you are looking for to complete your job read more

I went in directly after my long commute home to purchase a new washing machine as mine died approximately 3 weeks ago. I have been researching this specific washer online for a couple of weeks now and I was sure this was what I wanted. I was very excited to finally be able to purchase it. Lowe's had the best price so I walked in directly to the appliance section. I walked around the washing machines and found the washer I wanted. I waited there for a few moments and looked around. There were two young female employees present in appliances sitting at the center computer desk talking. The two young ladies did not acknowledge me at all so I walked around the section for a few more minutes, so they could see that I was shopping. I noticed there was an open box washer that was the same brand and had the features I wanted in the new model so I took a closer look at it. It was definitely a good deal but it indicated that it had been repaired, I again looked up and over at the young ladies sitting there talking. Nope they could not have cared less that I was there. Now a bit annoyed I continued to walk around the section. A young male employee who was coming in from the garden area saw me and walked directly over to me and asked me if he could help me. I said YES thank you. I'm here to buy a washer, but I did want to ask a few questions about this open box/repaired model. We walked over to that washer and he answered my questions in a quick few seconds. I said thank you and then took him over to the new model I wanted to purchase. I told him I tried to purchase it online, but it wouldn't give me a delivery date for Saturday and I need it delivered on Saturday because that's the day I would be home to receive it. He said no problem. Let's walk over here. We wandered over to where the ladies were still sitting there talking about "Starbeez gift cards" and he said can I use your computer. One girl who didn't even say a word got up and moved over to the next chair never stopping her NON-work conversation with the other employee. He showed me the delivery date for Saturday, we discussed it for a few short minutes about time windows etc and the he rang me up for the new model washer I wanted. He made sure I also purchased the set up kit and arranged for the Saturday delivery I needed. This took less than 15 minutes, and I was done. All without either female employee acknowledging us at all. I thanked him and he headed back to his department, I took a lap around the refrigerator ms and then went to the front to ask to speak to a manager. I waited a good 15 maybe 20 minutes and the same male employee, Shane, came up to me and said was there something else? I said I wanted to speak to a manager, he said is everything ok? I said well I was really disappointed in the two female employees lack of customer service or any assistance AND very happy with your customer service and assistance and I wanted to relay that to the manager. He smiled and said thank you, and I am actually a supervisor on duty right, in gardening (I knew he didn't work in Appliances when he came in from outside area to assist me) I will talk with them. I appreciate your compliment and we do have a survey you can take. I thanked him again and told him I would complete the survey for him, and I left. I would have walked out had Shane not come up and offer to assist because if the employees can't be bothered I surely didn't need to spend my money at that store. I would've happily driven across town to the other Lowe's in Apple Valley to make my purchase. I even looked at refrigerators after Shane rang me up and neither female employee stopped chatting to even acknowledge me once. Shane was the absolute only saving grace to this entire encounter. He should've received a full 5 stars but the other employees complete lack of any service removed one star. read more

Lowe's Home Improvement - Washing machine - Hardware Stores Near Me - Victorville, California

If you need help loading anything you can forget it because they are always "in meetings"

Worse customer service ever! No one around to assist. Waited over 30 mins to get help and it never came not a soul around to help even though they announced it 3 times. read more

Not sure why the low rating from others. Needed a new microwave oven and came here to make a quick purchase. Went on-line and did some quick pricing and within 5 minutes found what I wanted and ran over to pick it up. Went through self-check out and the lady there was helpful and since the machine I was using got me in and out in a jiffy. read more

Lowe's Home Improvement - Moen kitchen faucet - Hardware Stores Near Me - Victorville, California

This was one of my favorite Lowe's I've been to in a long time. I needed some supplies first a construction job and de used to come in. We got some great looking lumber and bought a new saw! We are always on the road and glad they have so many locations!! read more

Seriously understaffed. One customer service rep in the entire store. They keep merchandise locked up then refuse to staff their store with people to retrieve it. A store that doesn't sell merchandise. Strange business model. read more

The last few times I have scheduled someone to come out and get measurements for flooring, they called and asked me to reschedule be6they were to busy!! Well, you just lost a customer for a 2100 Sq foot home!! read more

In 45 minutes we picked out everything for the remodel; got item numbers, prices, and location. I will order it all for pickup this week. I would especially like to shout out Dana. He was fantastic- such a help and so friendly. He even pulled heavy stuff around with a painful shoulder. The store is fortunate to have him! read more

LET THIS BE A WARNING Do not buy any kitchen appliances from this location! I bought a refrigerator, stove, and dishwasher. I paid extra to have each installed, and the old appliances hauled away. At no time did the sales lady ask any questions about my hookups at my house. The first date of delivery was set for 8 am. to noon. I received a text the day before the refrigerator and stove were set for delivery, but the time was incorrect, so I had to contact them to reschedule. Along with their text was a link to reschedule. However, I was contacted the next day, informing me that the delivery people were on their way. I then called the company and informed them of the link confirming a rescheduled date and time. I was told that they never received the changed delivery date. So, I called their scheduling department and tried to confirm the new date of delivery. I was informed that the rescheduled date was unavailable. A third delivery day was set for the 5th of May. The delivery people arrived and moved my couch, end table, and another table aside to bring in the new refrigerator and stove. I was then informed that they could not install the stove due to my having propane. They did, however, place the new stove in place without hooking it up and hauled the old stove away. The refrigerator was another ridiculous issue. I was told that they could not install the new refrigerator because they could not unhook the old refrigerator. So they left the old refrigerator in place and set the new refrigerator against my cabinet. Upon attempting to plug in the new refrigerator, they could not figure out how the cord could reach. My daughter had to push the refrigerator over before the installer realized there was a way for the cord to reach. Instead of the people who were getting paid to do the installation, my daughter had to step in to fix the situation! It's absolutely shameful for the installers to rely on a customer to do their job!!! Finally, these people left without accomplishing most of task they were paid to accomplish other than delivery and one haul away. They also left my living room furniture pushed across the room so that, again, my daughter had to move all the heavy furniture back into place on her own. As if that was not bad enough, the delivery people left my front gate open so that my dogs got out after they left! I called the manager at Lowes by the name of Chris. He promised to get ahold of the delivery peoples boss and have him call me to reschedule another installation attempt at another time. So far, that will make four days of wasted time on what should have been a simple delivery, hookup, and haul away. Chris also promised me that his employees would be retrained by asking the necessary questions prior to setting up new appliances. I still have another appliance being delivered and installed, but this one will be done by a third-party company who hopefully knows how to do a job correctly. I guess we'll see how the rest of this horrible experience plays out. read more

Bottom line up front, this Lowe's is a great place to stop for the gardening section. The outdoor garden section is well organized and has a large area to walk through to find what you are looking for while maintaining social distancing during COVID. This location is also pet friendly which was a big plus while running errands with the pets. As far as the checkout lines and return line, this location seems under staffed. When I was there, it was two cashiers at checkout in the garden section, one cashier at the checkout inside, and one cashier at the self checkout managing all the kiosks. That would be fine if it wasn't a busier day, but Saturday? I couldn't help to notice everyone's frustration as they waited to check out and the line got longer and longer. I don't think it is entirely the fault of the store as some of the instances was due to customers not having a bar code on the item they were purchasing, but I do think that a more efficient system could be developed for this store. Additionally, I purchased an item that I decided to return immediately after I got to the car because I realized I would not need it, so I went inside to the return section. I waited for 10-15 min before I was finally up with only 3 customers in front of me. When I was returning the item, I was asked "did you use it?" It was a grass seed dispenser.... and I just bought it and walked back in. It seemed a little ridiculous of a question. To make it less better, I was told that it was probably just an impulse buy. No, it wasn't, it was just that I would rather save $18 and do it by hand considering my lawn is small. I bought grass seed/ fertilizer, so it seemed necessary to buy the dispenser. The line also got much longer and again, i over de people's frustration as they tried to maintain social distancing while waiting longer than necessary. Again, I would say that some of this is due to customers not having receipts, not having bar codes, etc, but I believe there could be a more efficient method of getting through the line. Maybe pre screening with another employee and having two lines: one for less complicated returns and one for the returns due to lack of receipt? Just a thought. Even an automated text messaging service that allows for a return check in is a viable solution in the long term (especially because that requires funds and much more planning). Sticking to the bottom line I stated at the beginning, I still believe this to be a great Lowe's to get most of what you need, especially if you aren't needing a ton of help from the sales associates. read more

Lowe's Home Improvement - Fertilizers and plant food in the back out door area - Hardware Stores Near Me - Victorville, California

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I received a rebate in the form of a Lowes e-gift card and when trying to order online, the balance on the gift card was wiped away to zero and the order did not go through. It was supposed to use my credit card for the remaining balance of my purchase, but it did not, and instead took my gift card balance. Ive tried calling numerous times and called different departments and no one has helped me to get my balance put back on my gift card. A case was opened which they never resolved. I can't get anywhere with anyone, only wanted to let people know about the problems with buying items that are supposed to get a rebate. The rebate comes as a e-gift card and the balance disappears when trying to order for online pickup. As a result, I have stopped doing business with Lowes, as it is not a business I can trust to honor their offers. read more

I would give zero stars if I could! Went in for several items but left with nothing. I asked for someone to be sent to the plumbing dept. after 15 minutes I decided to walk around and find someone to help me. Found a guy who was helping someone else so I waited patiently. When he was done with them a woman walked up behind me asked him a question and he walked past me to help her. Needless to say I walked out and went to Home Depot down the street. If you want to hear about great customer service go to their yelp page and read my review. I will never go to this Lowe's again! read more

Made a purchase for a plant and it died in about a week! Went back to the store to return it and mentioned I paid with my card. They tried to look it up but kept saying they couldn't find the order. I showed them proof that I made the purchase with PayPal, it had the store name the quantity date and time and they still refused to return it or offer a store credit. Do not trust their return policy, very bait and switch. I will call Lowes and PayPal to file complaints. We left very upset because they do not honor the policy and the store manager offered no help whatsoever. Purchase from Home Depot instead!!! read more

We received the absolute worst customer service from Efrin and Joshua this evening. We went in to purchase a large amount of sand and were treated extremely poorly and with zero regard for our time. We will not be doing buisness here going forward and would highly suggest everyone else spend their money elsewhere until they train their staff in proper customer service. Absolutely ridiculous. read more

Ordered on the app, got there, checked in at 2:15pm surprising parking lot almost empty. Thought it would be an easy pick up. 20 minutes went by, still no one (which I did curbside because I was with my children). Called the store and they transferred me to the "curbside dept", it just rang and rang for a good 5 minutes. Of course no answer. Called the manager phone # on the paper that is attached to the parking #. No answer as well but I did leave a voicemail. Called the store once again and they knew exactly who I was. Said the person was in a meeting and it's going to be maybe 10 more minutes. By this time I've been waiting for over 30 minutes and my children are frustrated. I asked if there's anyone else that can bring out my order (I'm sure they don't have just 1 employee working the curbside/ in store pickups). She just said, well I'll call the lumber dept to see IF they can take it. Nope! Worse customer services and lack of motivation there. read more

I have $20k to spend on windows and countertops. I have stopped by there three times on the weekend, and the people in these departments are never there. So long Lowes. read more

I see now why this store only has 2 stars. I was looking to replace all the doors in my house so I got a home quote from Kenny. I don't know what store he's out of, he told me he represented ALL of them in the high desert. I thought, 'wow, he really knows his stuff.' Felt good about the quote, he gave me a discount because of a special they were having. He even had my apply for the credit card, which I did. Once he left, he dropped off the face of the earth. Never sent me the contract, even after following up with him several times. Just completely blew me off. I know management is supposed to follow up (I know several managers from other locations), but never did. Terrible service for high priced items like my job would have been. read more

I went to purchase a new faucet. The person helping me passed me 2 times looking for a key to unlock the faucet from the steel display it sat on. I followed him to the front of the store where he said he was going to retrieve said key and he was no where to be found. I have been a loyal Lowe's shopper from the beginning and now realized they have no interest in my money. This is my second bad experience and will not return for another. Home Depot was completely in stock and more affordable. I recommend shopping Home Depot first. read more

I had a store credit card with $18 on it and wanted to use it for a purchase. They had trouble making it work, sent me to customer service and they couldn't make it work. Said there was nothing they could do. Said I would have to call the number ion back of card. I did. Recording said I would have to send an email with complaint. I asked for a manager. None present at store. Can you believe it? Left my items there and went to Home Depot. read more

A waste of a trip. I swear I felt like I was in one of those old commercials where somebody is in this type of place looking for help. I went in there looking for a garage door mounting kit. I went up to two sets of two employees at different times and not one could help. First I went to where the garage door openers went and didn't see nothing. No employees were immediately around the area so after 10/15 minutes of looking for help we decide to go to the other side of the store find my first set of employees that told me they should be where I was at. After I told them I didn't see them they sent me to another aisle to find something else which wasn't there. No "here let me help you" from either of them. So we walk around again through them aisles and we finally see two more employees walking close by talking to each other. So we go up to them and same crap. Except they send me all the way to the other side to find a "rig". Mofos! If I wanted to take extra steps I would have taken my Fitbit! Not one of these people could take a minute to help show me or call someone. I swear I don't think these guys could of been helpful if they tried. Not to be a jerk but they couldn't even give me a correct aisle. The store was light in customers! There was no need for this. I swear if there the Hispanic day laborers were outside I would have paid them to help me. Hell I would of bought them lunch also! All I needed was a mount or bracket. The only reason I'm giving it 2 stars is because I've had really good experiences in the past and they have good employees other days but today they failed. I drove to far to be ignored. I could of just stayed home for that! Lol read more

Lowe's Home Improvement - Down the center aisle. - Hardware Stores Near Me - Victorville, California

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I was in for a few things almost finished with my shopping when the lowes associate Jasmin (short, brunette, with bangs) noticed I was kinda just looking around. She offered some assistance. She was professional, courteous, and very knowledgeable. Probably the best customer experience I've had at any big box store. I am definitely coming back to this lowes just from my experience with the lowes associate Jasmin read more

This is the direct result of in store and delivery personnel's refusal to do their job. Within an hour of the online purchase I contacted the store to reverse doors. When delivery personnel arrived I informed them I contacted customer service to do this prior to delivery. I then stated you need to reverse the doors and leave the handles. They proceed to bring the fridge inside and immediately began to install the handles. They left without completing the job. We proceed to do the reverse & were unable to get the doors on. I call the store and speak to the manager and ask him to pick the fridge up today & cancel the order. When they are no show I call and get put on hold for 50 min. I drive over & speak to the manager - he has a different story about why they not coming til Sunday. read more

Lowe's Home Improvement - New fridge doors - Hardware Stores Near Me - Victorville, California

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Spent 30 mins on hold then when they answered, they disconnected. Called back again and had to wait some more. They didn't have anyone in Electrical Dept in the end anyways. Asked for a manager then after some wait, they told me the manager is in a meeting. POS SERVICE Stay away! read more

Bought stuff online and paid for delivery (not next day delivery) then while waiting for them to deliver my items and they sent me phone message saying they where late. Late as in 8pm and 9pm sunset. My delivery never came and then on Sunday they posted my delivery as Delivered. This is like the delivery driver stealing if you ask me! WTF is wrong with people if you screw up own it! You think stealing from me was gonna get you far? You think I wasn't gonna ask for the bought items? Are you that stupid? read more

I change to this Lowe's years ago because Home Depot had lousy customer service. But now Lowes has horrible customer service. I was wanting to purchase a impact socket set the last two weekends and there was nobody in the tool department so I ask an associate last Saturday if they could get somebody to help me and I waited for 20 minutes and asked several times and nobody showed up and today I had the same issue so it looks like I'm going to give Home Depot a try again, since Lowe's doesn't want to make a sale read more

Purchased a washer and dryer on 11/26, set to deliver on the 27th, todays 11/30 still no washer n dryer and unable to get anyone to help other than an associate who seem to be more professional than management .. managers all the way to corporate staff, very unprofessional especially Michael from corporate, who thinks it's okay to make jokes, when clearly this is no laughing matter. "I don't have a bat phone to contact the manager in Victorville " then he apologized after the fact. Added a picture of how long I've been waiting to get help... read more

Lowe's Home Improvement - This is how long I've been waiting for help and still waiting - Hardware Stores Near Me - Victorville, California

As you can see from the amount of stars for this location. The store has poor customer service. We ordered a fridge from Lowe's that offered a rebate and a ring. The first fridge was broken. Bummer! We had to get another. We were not given any paperwork. It seemed to be an even trade. When we got our working fridge we tried to get our rebate and our ring that was promised. However, when trying to get it we were unable to receive because they said we did not have the paperwork for the new fridge. I found this to be problematic in 2 ways. The first is they did not give me my paperwork needed for the new fridge, they should have know. Secondly, customer service was not helpful and refused us a manager to speak with or we were unable to get a call back. read more