Sadly I need to say what happened. I have two homes in crestline. Spent lots of money at this location always on it. Now the bad news this last go around I spent $ 1,200.00 on some major repairs on one of my homes. They are big on just buy this or that bring it back if you don't need it. Anyways I had 3-4 things to bring back. Turned into a big hassle and I had purchased them over a week while I was up there. They gave me cash on two smaller items. Would not give me back on two items cash said the register will only process them as gift cards " what the heck " I have major brain surgery during which I had a stroke. I over the years Lost more cards than I have used. They could not explain it to me on common sense level only that once the register does that they can't reverse it. I was not happy I mean we are talking about $ 76.00. They said they would go get the manager and of course the manager was busy. They need to tell people oh just bring it back for a refund oh by the way it might be in the form of a gift card which when the person loses it to bad. I am stopping down the hill the next week at Home Depot first such a shame I can't buy and support crestline businesses. The tab probably will be around $ 500.00 this next time. Shame shame shame :( read more

This store is a godsend for supplies. My issue regards a female clerk (early 40's, blue eyes, straight black dyed? hair) that has a crappy attitude and gossips sarcastically with her coworkers about me or something I might have needed. She commented in *front of me* to her coworker about me needing "too much" change when I asked for it. Another time, she complained to her coworker about me saying 'thank you' too soon while she asked about making a donation during payment, again right in front of me. She also seems disgruntled when I ask where an item is. She is unpleasant all around to deal with and makes me dread having to get something here. read more

The Ace garden center used to be my happy place. I love to garden and have purchased many plants, soil, garden lights and pots there. But today they made it impossible to park in front or in back of the garden center. At 3pm I went to the garden center because I needed about 5-6 plants. I need to park close to load them in my car. But they had a food truck blocking the 3 front lanes and then cones blocking the 3 spots in the back. I asked if they were open and they said yes but suggested I park across the street. Well I am over 60 years old and carrying 5-6 plants across the street was not appealing to me. I would think they would leave parking open for shoppers. I am going to try the garden center in Rim tomorrow as I heard they cater to full time residents and they have convenient parking. It's a bummer that some businesses don't make it convenient to shop at their stores. read more

Went to the garden section side for help with my propane tank connection. Nick took care of me and went the extra mile to help me find exactly what I needed. Fast, efficient, and with a smile read more

Attention to All customers!! This place is a fraud. Please do not buy chains or anything from them, they say it's family owned and they're there to help but i feel bad for the people who have to deal with them, i went to purchase car chains from them for 150 and the lady who helped said those are the right ones for you and went outside to put them on and they were the wrong size! Went back inside to exchange them and she insisted they were the right ones so i asked someone who puts them on to help and he confirmed they were the wrong ones and when i went back and talked to the manager she agreed on exchanging them then she went to the back and changed her mind telling me that her employee is saying i had the wrong picture!!?? How? And my car is outside and the tires are there?? Then they said because the ice is melting so they can't exchange it? Then they started giving a lecture about how to be dependent on yourself and not ask people to help you??? Who are these guys? Some other criminals who are trying to steal peoples money. These people are clearly a fraud!! so please do not purchase anything. Big bear community we were visitors who were treated bad by this store who claims to be one of you but i doubt that they should be and i hope you take action against them. read more

Lake Drive Hardware - Their location and name - Hardware Stores Near Me - Crestline, California

I love shopping at my local Ace Hardware on Lake Dr. in Crestline! The staff is always friendly and ready to help! Whenever I am there, I am always warmly greeted and the question 'How can I help?' is posed! And they never fail to have exactly what I'm looking for! Thank you, Ace! read more

I've bought thousands of items over the last 5 years at this store. I only needed to make one return of a supply line /hose and they wouldn't do the return. Very bad customer service. Shop only if you have no other options read more

Well stocked hardware store. Employees are nice and helpful. Got a couple paint samples mixed. They were very careful and checked each can and showed me before giving to me, which was great because one wasn't actually mixed properly so he fixed it. Got some other things and was in and out fairly quickly. The layout of the store is a bit weird and narrow in some parts. Parking was easy right in front. read more

The customer service that you get from the staff is amazing. I had a few questions and Sarah was very helpful! Thank you guys for your customer service. read more

Great personalized service and prices are mountain style. Up in the mountains the stock is much different than down in the OC. Really gratifying to see that they stock what people need, instead of only standard hardware stores. We were replacing a main water line with PEX pipe (which is half the price up here) and the plumbing advice was excellent. We got just the right connections we needed. As a DIYer this was my first PEX experience, and Shark Bite works just like they say. What can you say besides five-stars. This place is great for all our mountain housing needs. Well recommended, we will return. read more

Very friendly and helpful local hardware store. Good selection for a small store. Open when we needed them.

Place is great.. not as cheap as Home Depot but, after you factor in time and gas running up and down the hill, it works out. Also, people are awesome. Straight shooters and very knowledgeable.. always going the extra mile to help. read more

We've lived up here for over 45 years & have always supported our mountain businesses. Recently we went in the garden section & were a bit surprised by the customer service! We didn't get that mountain community feeling at all! When we left we realized that our favorite "Plant Lady" Jodele was not there! Then we went back again, & was told she doesn't work there anymore! How disappointing.... She was so helpful, friendly & knowledgeable! Wherever you are we hope you're happy & being appreciated for all your knowledge on plants! You will be MISSED! read more

I do not write many reviews for stores but this was deserves recognition. It is the perfect store for the area and the people working there are very helpful and never hard to find someone. Most times I am asked when I walk through the door. You can get most everything here that you need for the house and prices are fair. read more

Bought a weed wacker today and was really helped out by associates Robert and Hap. Robert gave me the full rundown regarding operating the equipment and Hap filled it up with fuel and showed me how to crank and disable it. Great experience made possible by Robert and Hap, thanks guys! read more

Well, this place is more miss than hit. The electrical side is pretty devoid of the formerly well stocked electrical side, now they focus on trinkets and gadgets The hardware side, when I asked for a 4x8 sheet of plywood, I kid you not when she co tinier to ask me what I was asking for, after 11 times speaking loud and slow saying 4x8 sheet of plywood, half inch, Douglas fir, she still didn't know what plywood was. Mind you, she's the one selling it. I don't know what's wrong here, but wow, what guess I'll just go down the hill to Lowe's from now on. I've been shopping this store for 33 years prior to this. read more

I patronize both sides of Lake Drive Hardware, and most of the people that work there are friendly and helpful, mostly on the South side of the street. I took my gardening needs elsewhere however because I started to dread dealing with this clerk on the gardening side named Nancy. She is so unpleasant and creepy to deal with. I've tried to greet her in a friendly tone many times and she is just flat out rude and made a number of off-color and snarky remarks and just obviously doesn't doesn't want to help me. Finally I was like, why deal with this anymore- I've spent a few thousand here and I don't need the negativity. I found another local nursery with much better service where they actually want my business. read more

This is a great little neighborhood and little town location in Crestline. They usually have most of the items that I need. Whenever I'm in the area this is my go to hardware store. read more

Lake Drive Hardware - View from the sidewalk - Hardware Stores Near Me - Crestline, California

This is located in the Mountain community of Crestline, Gregory and Arrowhead. The parking lot is very tight and limited. They are very well equipped with hardware supplies and most of their staff are very helpful. I did have two bad experience with one particular employee name Randy who was unhelpful. I asked him twice for assistance and he will blow you off and when he does finally decide to help you he is sarcastic, rude and very demeaning. Cause of his poor customer service and terrible experience I rate this place low. Have him sweep the front and clean the windows.. Not help people. read more

Lake Drive Hardware - Hardware Stores Near Me - Crestline, California

This is the best hardware store on the mountain it's small but they have a good selection and the staff is incredibly helpful

As a "flatlander" helping out with the home needs of my elderly dad here in Crestline, the oh-so-friendly staff at Ace is now like a second family to me. My visits have been pretty frequent over a two-week period (so far) and I have come to absolutely love interacting with them all. The store has had everything I've needed and my Ship To Store item even arrived a day earlier than expected. Special thanks to Shannon for her special understanding of my situation. read more

My new favorite small business in my new hometown. Its a first time home buyers paradise they even have some swell electronics (check out their discounted section) Friendly and helpful staff and employees. Amazing customer service. Small town vibes for a store with so many things available. Have been helped with an array of problems such as new knobs, keys, and showerhead for my new home. Support a small business like this place, you wont regret it! read more

Having lived in this area for over 30 years, my husband and I always try to patronize local businesses. Today we had a very irritating situation take place at Lake Drive Hardware that could have easily been remedied with a simple apology and a replacement of a $6.99 paint sample that had been mis-tinted (well, actually it was cockpit error because they forgot to shake the paint after tinting it) by the person in their paint department. Instead, it has elevated to this less than stellar review. We went into the store this morning and purchased the sample, had it tinted and mixed, and drove home. Upon opening the can I noticed the color seemed much lighter than the color on the color card but thought perhaps it would dry darker. When I poured the paint into the tray I immediately knew what they had done as it became obvious the paint had not been fully shaken. My husband returned the sample and requested a new sample be remixed which they refused to do. The manager actually said it was the CUSTOMER'S responsibility to check that the paint department had properly shaken the paint BEFORE leaving the store! In my entire adult life I have never checked to be sure when paint is tinted that it is also shaken properly...never. I'm pretty sure everyone knows that paint must be mixed once the tint is added to the base, and if they don't know that, then they certainly should not be working in the paint department. My husband tried to explain that simply re-shacking the paint at this point was not going to solve the issue because half the tint was sitting in the paint tray at our home...apparently that is not their problem. Although we will most likely go back to Lake Drive Hardware for supplies, because they are local and the next closest hardware store to us is almost 20 miles away, we would NEVER recommend or use Lake Drive Hardware for paint. read more

Lake Drive Hardware - Unmixed tint showing paint was obviously NOT shaken - Hardware Stores Near Me - Crestline, California

From their website: Unbeatable Helpful Service Lake Drive Hardware has been part of the Crestline community since 1957. Our customers are our number one priority, and we're committed to helping them successfully complete their projects. At Lake Drive Hardware, our helpful, dedicated team are on hand to provide customers with creative ideas, recommendations and guidance for any of your projects. -- From my call this morning: Me: Hi, I'm looking for a replacement shower head. Ace: Sorry, what kind of shower head? Me: Just a shower head. Ace: Okay. Me: ... Me: Uh, right, could you maybe tell me a bit about your range of options, and prices? Ace: No. There's too many choices, I couldn't possibly stand there and tell you about all of them. You'd have to come in to the store yourself, or you can look on the website. -- What is this, Best Buy? Everyone who has helped me in store has been very polite and helpful, so no idea who this gentleman on the phone was. But he didn't make me feel like a priority, that's for sure. read more

Love it here! Staff is always incredibly helpful and friendly Quite the opposite shopping experience here compared to rim forest lumber read more

A very good hardware store for a small town. My only complaint is that the nursery has become too expensive and the plants look shabby now.

Best service of any hardware store, and can use lots of help in the fix-it department, frankly. Radio Shack or whatever it is next door is a waste of space, in my opinion; expand the hardware store items. Lots of DIY-ers here in the area, and the space at this store is not huge. They do have an entirely separate (bustling) gardening section across the street! It's right at the shuttle stop, MARTA Route-2. read more

I needed help with closet rod brackets. Luke not only found what I needed but also gave me great advice on how to support the rod in the middle. I was just going to brace the rod with a board, but he had two styles of brackets that would work. I was in and out in minimal time. read more

Very convenient place considering it's in a mountain community. The man that runs the paint department is very professional. I took off 1 star for the other employees who seem to be very obviously high possible addicts of some kind which is very uncomfortable. I'm not sure why the management keeps these employees. read more

Amazing personalized service. Bought a Traeger grill and had it delivered a few days later. Very helpful. Thanks

I contacted lake drive hardware for some help picking out chainsaws for our woodshop program. I spoke with Krystal and she did some research for us to help pick the best saw for our needs. Ended up getting two different size one for carving and one for heavier-duty work. She put a whole package together and threw in some extras on the size and some Stihl swag for the students. Mario went over adding fluids and basic maintenance. Then both Krystal and Mario went over the operation and safety for the saws. I couldn't be happier with the price and service from the store! read more

I bought a portable heater here. It broke in 6 weeks. It was during the holidays and the receipt was lost. I had my statement showing I made a purchase for that exact amount on that day. They were un willing to even be cordial about it . This is why you shop at big box hardware stores. No questions asked. Customer Service. They lost a resident customer. After receiving a text through yelp to come back and they would take care of me. Well that's exactly what happened. They made me whole again with a fair exchange. I want to thank everyone at the store for being so kind today. The customer service was over and beyond. Thank you Ace Hardware read more

They have lots of stuff. But if your signed up with the rewards they won't accept their own coupons. They will tell you that whatever you are purchasing is not elegable for the coupon. Even though the coupon says "any" item. I used to drive from apple valley to this store. Not any more. read more

Super grateful for the amazing rental staff. Our contractor, Jose, always uses Ace for projects he is using on our house. We had an emergency plumbing situation, and he rented a snake so that we could take care of it. Throughout some issues we had with the equipment, Crystal, Mario, Will and Joe were SUPER helpful and understanding. Will definitely be using Ace for our rentals in the future! read more

We moved to Crestline 3 years ago and remodeled several rooms and a major transformation on exterior, concrete, siding, retainer wall, and painting. At first we used Ace only when we needed more material or forgot an item at H Depot, but we learned quickly to rely on their inventory, advise and friendly service. Nothing made us feel more welcome to the mountain than Our local Ace! read more

This Ace has some great people working for them! All employees are super friendly, acknowledge you almost immediately (if they're not in the middle of talking to someone else at the registers) and are very helpful. I love that they also have a Radio Shack located inside--to the right. read more

I needed to get some paint for my daughters homecoming float, not only did they hook us up with oops paint for a great deal, they spent time helping us get the best deals and EVERYONE was so nice and helpful read more

Great customer service. Every time I go to this store I am always greated when I walk in. They have a large team all with a general knowledge of the store and then each person seems to have thier specialty. This makes potentially challenging projects much easier. Great selection of product for the limited space they have. read more

Awesome customer service! Every person I interacted with was helpful and friendly. They let me know when they get plant deliveries and made great recommendations. Prices are very reasonable, especially for being up in the mountain, and they have a plant guarantee (which I hope to jot need, but is awesome to know about just in case). Highly recommend for all home and garden needs. read more

Expensive, but nice staff and friendly. Probably won't have the specialty things you need though.