Azura in Customer Service at Lowe's was invaluable in my attempt to order an item online. Because the AI "assistant" online and on the phone are a major hindrance rather than a help, I had to drive to Lowe's to get assistance. Azura's knowledge and patience regarding my issues were phenomenal. Without her, my frustration with the inability to get information regarding the item and the ordering process would probably have led to my not ordering at all. Azura is definitely a valuable asset to Lowe's. read more

I would give a zero but it don't give that option. Gave wrong products after a day and a half labor waisted and 8 hours drive time all together they thought it to be smart for the female manager Abby to cop an attitude and then ignore us. We are STILL standing here waiting for someone to help us with no luck in sight! No wonder they got a 1 star review!!! Don't go here!!!! read more

Another review that this store has HORRIBLE handling of products they ship to customers. Ordered a Camo Marksman Pro deck board jig & a box of Camo screws. Received the Camo Marksman Pro in 3 days where it fell out of the packaging because a box cutter cut through the packaging and all the reading material inside. The following day the screws arrived in a plastic box that was in pieces with screws everywhere inside a bubble mailer. This was the first and last time I'll ever order from Lowes. I sent pictures to Lowes and received 10% off the order. I just wanted to make sure other potential customers know that this store ships out their damaged products to online orders while keeping the undamaged products in the store (I'm assuming). I'll be ordering from their competitors that handle and ship products much better. read more

Was pleasantly surprised while visiting this store today. Christina was an excellent helper while we were trying to choose a bath tub. She was extremely friendly and helped us find EVERYTHING we needed. I was also happy to have a very cheerful cashier. Finding a cashier at the Boone and West Jefferson stores is almost impossible. We will definitely come back. read more

I ordered, online, a drill bit on April 28th. Waited for notification of its arrival at Lowes. Finally called May 6th to see if it had possibly arrived. They said it came in on May 1st. Lowes had 5 days to contact me but failed to do so. Lousy customer service doesn't cut it. read more

Pathetic excuse for service. I was told I was unable to deal with a supervisor because no one supervises them!?! What?! After 3 deliveries of the SAME dishwasher in the box I'm unable to schedule an installation I paid for!?!!? The guy came to install and said there were missing pieces, but it was redelivered twice more with the same items. I was told he just didn't want to work! Was told I was wrong multiple times and shut down for trying to describe a scenario.I WILL NEVER have anything to do with Lowe's anymore. Disgusting and money grubbing. read more

Young man in the lighting dept. was very rude. I shop at Lowe's often and this was the first time I felt the level of service was poor enough to take the time to leave a review. I understand the pressures of working in retail but to resort to this level of rudeness probably means you should not be dealing with the public. read more

This review is for all Lowe's - the corporation has gotten too big for its britches & no longer appreciates its customers. I was on the phone for over 1 1/ 22 hrs today to no avail. The text # given is useless. All they could say is " call the 1-800 number " and " go to the store to make the purchase ". Really?! I deleted the app and cut up my credit card. I don't need you, either, Lowe's! I can shop elsewhere! read more

Terrible handling and customer service from this store. They had a problem with half of my order and didn't ship it. Only solution they offered was to cancel and reorder online. This happened 14 days after I ordered the product on 12/2. Meanwhile I was able to pick up the other product I ordered on the first day. If j order another how do I know they won't pull the same thing two weeks later when it is well after Christmas. I came up with a better solution where they ship it to my local store and I go buy it there. They would not accommodate that option. Bottom line they made it much more difficult for me to spend my money there. You would think they would try to get my money any way possible. Worst customer service EVER! Take it from someone who only shops online. read more

I have shopped at Lowe's in Wilkesboro for years. Recently I have noticed that when I need some help, I am led around by mostly young boys that seem to have no desire to help me much at all. They stand there and act as if they can't wait till they can get rid of me. I have been told one thing by one and something else by another. Finally at the end of August of this year 2020, I asked to speak to a manager. The clerk called someone by the name of Dave Morton to come and speak to me. I wanted to know if there was someone who could help me make some choices in the bathroom dept. They do not have anyone who does that anymore. I told him about the experience I had with the other employees back there. He said all the right things and apologized and mentioned that he had someone he could recommend to help me with this that was not employed with Lowes. I gladly accepted, he even told me he would reach out to this person that nite, and tried to call her as I was standing there, but no answer. Like I said he said he would call her again that nite. He told me that I would hear from her or him in the next day or two. It has now been two weeks and I have not had even a squeak from either of them. I would think that if he didn't get ahold of the person he recommended that he would have called me back like he promised, being that he was supposed to be a manager and that I already had had problems with the people in the area I was shopping in. He was supposed to try and fix it or let me know why. He did not keep his word, and I am not impressed at all at how this was handled. I was just told what I wanted to hear, and never heard another word from him. If the person he recommended for the job was not going to call me, then he was supposed to call me back and tell me. As I said HE DID NOT! I am very disappointed and feel like I was just treated like a fool! read more

Lowes in Wilkesboro has a much more diverse product selection than the next closest store. They are friendly and help me with pride every visit to the store. read more