Consistently poor management and service -- Willow Grove location has failed the community Review: I have been a frequent shopper at this Lowe's location over the past year, and the operational issues are systemic and unavoidable. As a buyer who relies on this store for urgent project needs, the lack of support and basic management is completely unacceptable. If you need paint mixed or assistance after 6:00 PM, your chances of getting help are near zero. There are plenty of employees walking around the floor, but no one is willing or able to assist. Just yesterday (June 27th), after waiting for over 40 minutes and repeatedly trying to page a manager, an employee named Dan finally stepped up to help us with some stain. He was the only bright spot, but it shouldn't require a 40-minute wait and a desperate search for management just to buy a standard item. The service issues do not stop at the paint department. If you need wood cut, there is absolutely no support. Furthermore, their policy on damaged goods is highly unreasonable for buyers. I recently needed some insulated material and lumber urgently that was clearly damaged by roughly 30%. While other competing stores automatically offer a 50% markdown on damaged inventory, this location refused to give more than a 10% discount. The staff here is generally unfriendly, unhelpful, and completely disengaged from customer service. To the store manager of the Willow Grove Lowe's: you are failing to manage this location effectively. A complete overhaul of how this store is run is desperately needed. Until management changes and customer support becomes a priority, I highly recommend buyers take their business elsewhere. Updated at 7/7/2026 I have attached pictures to show that this is not a one-time issue. For at least a month, the conditions in this store have remained exactly the same. The damaged products shown in the photos are the same damaged items that have been sitting on the shelves, not newly damaged inventory. Even the same open bottle of water has been left in the aisle for weeks. Because of the poor store conditions and lack of product availability, I have had to visit other locations to purchase the items I need. Unfortunately, each time I visit this store, I see the same problems with no improvement. In the evenings, there are often no managers available, and it is very difficult to get assistance. There is little to no support in the lumber department, and finding someone to help with stain mixing can be extremely frustrating. As a customer, I expect a clean, well-maintained store and reasonable customer service. I hope management takes these concerns seriously and addresses the ongoing issues. Update on 7/23/2026 Nothing ever changes here. Damaged products remain on the shelves, empty water bottles are left lying around, and the produce section continues to be a mess in the evenings. It's clear the manager of this location simply does not care about customer feedback. read more

This Lowe's location is always very busy, so it's common to run into long checkout lines. If you need assistance loading large items, be prepared to wait, as it can sometimes take quite a while for someone to come help. The store itself is clean, well-organized, and generally well-stocked with a good selection of products. As for the staff, I've had mixed experiences some associates are friendly, knowledgeable, and eager to help, while others aren't as customer-focused. Overall, it's a good store with plenty of inventory, but the long waits and inconsistent customer service can make shopping here a little frustrating at times. read more

Lowe's Home Improvement - Flowers - Hardware Stores Near Me - Willow Grove, Pennsylvania

Customer service is nothing but lip service. They do not care about keeping customers waiting including over a half hour for someone to simply get something off an upper shelf with a lift. The store was not busy at all Just improperly managed. read more

Yesterday, I walked into Lowe's (Welsh Rd) looking for a specific item but couldn't find it. I asked one employee if he could help but he was unsure what I needed. However he found someone there who could, Penny. Penny knew what I was talking about and WALKED me to it and even made other helpful suggestions pertaining to my DIY project. That kind of customer service doesn't happen often anymore and it was a breath of fresh air experiencing someone going above and beyond to help. Thank you, Penny! read more

First of all, they sent a handyman to install the garage door opener and he installed the garage door opener and he left in my garage door hasn't been able to open for at least a week they had to send someone else out to open the door and it took him six hours before he could get the door open on top of that the handyman that they sent out the first time extorted $40 from my senior citizen mother who is 90 years old and that's not the only thing that happened with the purchases we made that day as of now I had to cancel the Door installation because it's been over a month and they haven't produced the product yesterday's a lot seven I returned the order for the security door and will take my chances elsewhere very disappointed in Lowe's read more

DO NOT TRUST LOWE'S-ANGI ..HANDY TECH..TO DELIVER ANYTHING...MEN DO WHAT THEY WANT Purchased ceiling fan and waited for delivery and installation from Handy Tech; Lowe's-Angi. Man came and told me I was supposed to pick up fan. Contract states I am not allowed to pick up fan, it MUST be delivered. Man said it was ok he WAS GETTING PAID EVEN IF HE DIDN'T IMSTALL. He refused to get the fan. I cancelled this order. Will purchase at more reliable place. read more

I was having a hot water heater installed by a friend of mine at home. We were missing one male adapter. So I went to Lowe's myself to get it. When I got there it seemed like nobody was around to help. I found two employees and have the peace in my hand and showed them what I needed. I asked both of them if they could help me find it and all they did was look at it and tell me what aisle to try. And both work completely wrong. Then on a hunch I went back to the Appliance section. I still was unable to find the piece I needed. Then I found a gentleman working back there and asked him for help and he finally walked me back to the right section showed me what I needed. He even opened the packaging to make sure that it fit. Now these other people that I asked in the beginning were busy talking to other employees and didn't want to be bothered helping me. I usually don't write reviews but I felt the need to do so because this one was such a bad trip. I don't understand why people work there and don't seem to give a damn about helping you? And this is not the first time. I go to Lowe's because it's closer to my house but it seems to me like Home Depot is worth the trip and driving a little farther. Customer service is everything! Lowe's you need help in this department read more

I go to this Lowe's often. Usually to get something off the shelf like light blubs, extension cords or at most a new light for my bathroom. I have never shopped here for appliances. My dishwasher went out and I decided to see if I could find one here. The salesman that helped us was John. He was so nice and personable. Never pressuring us to buy anything. We ended up buying a refrigerator too! John made the buying experience pleasurable. Lowe's still has a shortage of employees for each section of the store, but had to say how pleased I was with my vist here, because of John. FYI: Lowe's charges a $40 fee to haul away a old appliance and a fee to install a appliance. It depends on the appliance, but it's a little over $130. It will take about a week (unfortunately) to get my dishwasher. With employees like John, Lowe's would have a much higher rating. read more

Made a purchase told her it would be delivered for delivery guy called me said he'll be there in 10 minutes. I said great cause we had somewhere to go 55 minutes later it would be great if someone would try to be on time when they say they're coming my time is just as valuable read more

Went to buy some pressure treated 2x4x10'. There were two bundles high up on the racks. Nothing on the sales floor. No one available to bring it down with the forklift. Wouldn't sell me the 12' for the 10' price. Another missed sale because of mismanagement... read more

Visited the Lowes location tonight with my kids. My son was very interested of how keys are made. Rob was working the key machine and was so helpful. He showed the boys what keys to choose and how the machine worked. So much kindness in a short visit. Thanks for your patience and positivity. You made our night! read more

This location has been a "go-to" staple for my family ever since it opened years ago! Most recently, they were a big help for me when I needed a "shepherd's hook" plant hanger for a basket of flowers in the garden. Found it in less than a minute, was through the line of several customers in a few minutes. The clerks treated me well and I appreciated the low price and availability of what I was looking for. This place is awesome!! read more

Just a terrible customer experience every time I go back. The employees are 4 out of 5 times just as surly as can be. Generally, they can't tell you where to find something and they don't care to look. The stock is thrown everywhere, with no attempt to keep it organized. Honestly, as a customer you deserve better than these guys. Go someplace else and avoid that feeling that you just paid to be treated like garbage. Sad. read more

I ordered an in-stock Weber grill online on 9/27/2022 with free assembly for my Dad's birthday present. On 10/4/2022 the grill still wasn't ready for pickup. I tried calling the store multiple times over that time period to try to speak to an associate to find out what was going on, but no one picks up the phone. The phone just rings indefinitely. What a mismanaged store! I ended up canceling the order and getting it from the nearby Home Depot without any problems. read more

About three years ago I went to this location (I prefer Home Depot) and I was treated with such an arrogant attitude from the cashier who was ringing me out I vowed to never come here again. Well I stopped in again (three years later) and again, got shockingly disrespectful attitude from a cashier when I questioned something about a price. Unbelievable. Now I'm done. Home Depot it is. When you treat customers like this how do you remain in business? read more

We opened a Lowe's card because we often shopped here for home and gardening items, and bought a $498 Christmas tree and got 20% off for opening the card. We got the tree home, never opened it, and realized it would be too big for the room. We took the tree back to return it for the same tree just the "slim" version and they refused to give us 20% off the new tree, we all know how these things go and there is always a way to take 20% off they just didn't want to. We returned the tree altogether, closed the Lowe's card, and went to Home Depot and bought a gorgeous tree the right size and saved $120. All that was accomplished is they lost that sale and a customer, we'd much rather spend our money at Home Depot from now on. These are stupid business practices that will cost a company many customers. read more

I went to Lowe's looking for a plumbing part, and the person that came over to help me with from the electrical department. When I asked him the question, he couldn't help me, even after showing him photos of exactly what I wanted. I asked him if there was someone from the plumbing department, and he told me that that guy called out sick so there was no one to help me. Lowe's incompetent people. I will never shop there again. read more

I ordered a Weber Genesis II Gas Grill online in early June as a Father's Day gift for my dad. It was originally supposed to be delivered 3 days later assembled. It's been 1.5 months, and they still have not received the grill. On 7/1, they confirmed the product was in the store and would be assembled and ready for delivery the next week. It was not. Last week, they confirmed the grilled was assembled and ready for delivery in a few days. It was delayed a week again. This morning I got an order update saying the grill was delayed again until next week. The times I've called the store I've spoken to multiple associates and none of them were able to get a manager to speak to me. On one occasion, I was told a manager would call me back in 24 hours. I got a callback, but it wasn't a manager and that was when they confirmed the grill was ready to be delivered but delayed again. Calls to the main customer service line have 30 minutes to 1 hour wait times. I've been given one 10% discount so far and they denied a second discount. I've chatted with an online customer service agent. They are unable to provide discounts. They offered to send a different cheaper grill but didn't provide any other options. I'm just out of luck or options at this point until they decide to do anything about it. My parents are still waiting for the grill, and I'm still calling every week after each delay to get answers. The reason I didn't cancel the order is that my parents are senior citizens, and I don't want them to have to assemble a grill since my dad is also handicapped. I didn't see any other company in their area offer assembled grill delivery. Perhaps you can file this under deceptive business practices. Any lawyers reading this? Other than this, I'm sure they are great. 10 out of 10 highly recommend for people with plenty of spare time and energy to burn. I guess I'll update next week... read more

Customer service is horrible and they do not know how to do their job. Always an issue with order placed.

I literally went in there at like 3:30 in the afternoon on a Thursday. To pick up my online order. The line was out the door. 2 people working. Then the one guy left The girl did not care the line was out the door. She was slow as a snail and didn't not care. I waited 15 minutes read more

I was working with an employee named Jimmy when remodeling my bathroom - went back a few times to discuss grout colors and how they would match the tile plus different odds/ends and he greeted me as an old friend every time - you don't get that everywhere anymore! read more

The service at this location is pathetic. This afternoon. I went in to buy some paint...nobody behind the counter. After 10 minutes, a cashier noticed and called for someone to assist...nothing. 10 more minutes and two more requests...nothing. Nobody from that department, no backup, no sign of the manager but plenty of random employees standing around talking to themselves. What a shit show. read more

Worst customer service experience ever. I was shipped dead plants from Lowe's so I called this store and asked if I could exchange them and they said yes. So I left work and drove here to exchange them only to find out after spending over 30 minutes with customer service not only can you not exchange plants but you have to return them to the store you bought them from. Complete waste of my time and their stuck up attitude didn't help either I'll be taking my business to Home Depot from now. read more

Poor stocking, challenging to find help, prices are not great, overall very inferior to smaller, local stores.

Stellar Lowe's location. I am a fairly annoying customer with minimal technical skills. On my last visit I quickly found a roving employee who was friendly and took me right to the stuff I needed. When there was a problem with the price of an item, customer service fixed it fast and without attitude. Just what I needed to turn around a stressful day - Thank You! read more

This place gets 4 stars, simply because of Tanya in Flooring. It's a long story of back and forth with this store... Many phone calls where they just hung up on me, multiple visits to the store - sometimes with my 2 toddlers (NOT fun) - to simply check on my order status. When Tanya wasn't there, the department was simply inept and anyone I asked for help from was extremely rude and couldn't be bothered. I was on my last visit to the store, to try just one more time. If I couldn't leave with what I needed, I was prepared to go elsewhere. But Tanya saved the day. She is very thorough, and cared about me and my situation as a customer. She was on 2 phone calls at once trying to get me answers, and she made it work. (She's also extremely pleasant to talk with, because I was there with her for a pretty long time, but we wound up laughing and even dancing for joy at one point because we finally made a breakthrough.) She saved your a$$ Lowe's of Willow Grove!!! You really should give her the $3,700 that I paid, because if it weren't for her, you certainly wouldn't have it. read more

They do not know how to measure and order doors. Understand now days you have to wait 2-3 months to get bifold doors orders and installed same with doors. They show up and they are to small. The manager is not available to listen or help. They are understaffed and tell you this after the fact. Do them a favor go somewhere else. read more

I needed to purchase a wash machine and went to my closest Lowes and selected a machine to be delivered for free. Well they told me about the 4 hour delivery window and I received a call the day before with a delivery window between 2-6pm. I rearranged my schedule to accommodate the delivery schedule and I decided to call at 5pm because I have not received any response messages from the delivery person. Here they arrived and took a picture of my door at 1:20pm. Left no note or message. The company said that they could not deliver my equipment because it was returned to the store. My husband went to the store to pick it up surprise it's not there. It's still on the truck that still has time to deliver within the stated time frame but nope can't be achieved. There's no accountability! read more

received item bathroom vanity when opened item was cracked in two spots called to have returned. when bill came in I didn't receive full credit for item am a waiting answer as to what they will do about. it. read more

Definition of inept. Do not order the $35 install, I did and waiting on a quote 6 months later. Their communication all around is horrible. They don't answer phones and customer service is horrible! read more

Nope. This place is hit or miss. Depending on the Dep't you're in you either get an employee who is knowledgeable or a complete know-nothing. Also, the manager (Elva) kicked me out of the store tonite @ closing time. There are better ways to speak with customers other than "M'am, I can't have you in the store, we're shutting down"​​​ read more

If it was possible, I would choose zero stars. We ordered windows over a year ago. At installation, two windows were incorrectly ordered. After a few months , one was corrected. The other window is still not correct after multiple installers were at our home, we changed work schedules and still no window. Emailed the salesman. No response. Called the store and sat on hold and 3 times at pick up, got hung up on. Poorest customer service I've experienced in a long time. Never again. SG read more

The worst managed Lowes I've ever wasted time at. 1st- ordered curbside pick up that took so long to come out, i decided to call and inquire about the delay. I was told "we are short staffed, you have to wait". I asked about how long as i live close by and can come back another day, the employee hung the phone up. Ieft without receiving the items. I then received an email thanking me for the purchase i never received. Scam much? More of my time disputing the charges. 2nd- i ordered 4 doors in house (don't trust the curb side delivery anymore). They delivered the wrong doors. I had to go to the store 3 different times to correct their error. The came back out and still the delivery/exchange was wrong. A 4th trip up to the store (speaking to a manger) to have my card credited...they can keep the door. 3rd- spent much time on calls, emails and surveys about my horrible experiences at this Lowes, not one follow up call from a manager. 4th- I spent over 4K at this Lowes recently due to construction and repairs; but no more. I'm sticking with Home Depot for a while until they can hit competent credible employees who gives a darn about customer service and recovery AWFUL STORE, LONG LINES AND NO ONE SEEMS TO REALLY KNOW THEY ARE TALKING ABOUT. I HOPE IT GETS BETTER BECAUSE ITS LOCATION IS VERY CONVENIENT. read more

Just terrible I paid to have a door measured $35 the guy came out the next day measured the door said it would be a custom order. We went in the next day picked our door out that was too months ago. We heard from nobody. Just terrible service I will never go there again. read more

I've never had installations done from this store so my review is based on my experience of purchasing smaller items and the friendliness of the staff. I've gone to this store multiple times for garden items, and other necessities for around the home even though there are closer stores for home improvement and hardware around. The garden center has a ton of veggies, flowers, and trees. I have purchased many flowers and soil from this store. And I'm still enjoying them to this day! One thing is to be careful in the parking lot, parking is kind of insane here! People walk around with no mind for the cars. So back out slow and don't even attempt to drive over 5mph around here! The reason I keep coming back is the selection and the friendly customer service, but the staff is not as knowledge as I would like. After a little research on my phone, I'm always happy to find what I was looking for with a good amount of options or variations of one product. read more

Cashier was too lazy to look up price of pavers, he even asked if I took pictures of the barcode on my phone. Sorry, but that's a YOU problem. So I had to push my cart BACK to the garden center to check out. Then that cashier asked if I knew the price. How flipping lazy can they be?? Also, someone needs to tell the Lowes employees that face masks don't work when they are hanging down around your chin or not covering your nose. read more

Too crowded. Customer service is not friendly. Tell you things super fast as if you would automatically know where things are. We were told twice that they install outdoor shutters. We go inside, they tell us they do NOT install outdoor shutters. Just a hassle to drive 20 minutes and be told false information. Carts are dirty and have used tissues inside, and half the carts are stuck onto each other. read more

This is a warning...Do not ever ever place an online order with this business. Ordered a Weber grill on March 28th. My American Express card has been charged. Every other week I get a notification of a delivery date and window, but it doesn't come. Attempts to cancel the order by both email and call to customer service are unsuccessful. When I call the store directly (where the grill is coming from) no one answers the phone. Evidently when a delivery ticket has been issued-and I guess they can promise delivery next year if the want-my order can't be cancelled. So somewhere my Weber grill is sitting assembled, all dressed up and nowhere to go! read more

Why do i have to spend 40 minutes in line to purchase mulch that i drive up and is loaded into my car? Amongst the many reasons i loathe Lowes read more

Worst lowes ever! If you are buying windows stay away. I'm in the process of replacing my windows. I have 12 windows to replace. I'm replacing them in stages. I went to their mill work department to order 2 windows because they were 15% off. I had to order more expensive windows because I want custom sizes. One window was a normal size and the other was a really small window. When I went to pick them up, lowes had ordered me 2 of the same size windows. I was told to take the windows back to mill work to sort it out. After about 30 minutes of them trying to figure out what happened, lowes said they would reorder the small window and honor the sales. I had something else to do and had to leave before ordering the window. I returned the next day to pick my 1 correct window and reorder the other. When trying to order the new window, the employee could not find my type of window in the computer system. He kept telling me that I bought the most expensive windows which I didn't. He could order it for me because of a computer problem. He took the sizes down for the window and said he would fax in the order and call the next day to take my credit card info over the phone. I left with my one window. I didn't receive a phone the next day. The second day, I called lowes at noon and was told they didn't order it yet but they would call me the next day just to verify the sizes and options so they match the other window. They called the next day to tell me that the windows series I ordered was discontinued by the manufacturer. They would order me a window in the next series up. I was beyond angry. They sold me windows that were being discontinued at the end of the month. I have 14 windows to replace. Now, if I wanted to match 1 window I received, I would have to buy the most expensive window they sold. So, my $470 window would now cost over $900. This is the worst store for customer service. Had I known they were discontinuing the series, I would have left without ordering any windows. Instead, I had to keep returning to the store only to be frustrated. What a waste of time and money though all the gas I had to burn returning back to the store multiple times. I returned the window and will never do business with this store again. I'll probably never shop a lowes again either. read more