Clear communication, easy booking, and they came back several times to make sure our refrigerator…read morewas fixed after another company said our refrigerator was too old to be fixed. It's been running great for 6 months since GH repaired it. They know their stuff!

Very fast response for issue and very courteous with the issue that I had on my small applianceread more

Great services by a local owner operator business. The owner is always quick to respond and was…read moreeven helpful with advice over the phone, which saved me a service call. He has worked on our range, refrigerator, washer, and dryer. Money well spent, got years of additional service life out of appliances. Unfortunately, he does not work on newer GE appliances since they were bought by a Chinese conglomerate, but he does work on older General Electric units. You can tell the difference by the model tag on the unit. Can't recommend him high enough. Thanks Brad

From the owner: In-Home residential major-appliance repairs. 43 years of factory-trained service on major domestic…read morebrands such as Whirlpool, Kitchen Aid, Roper, Maytag, Jenn Air, Amana, Magic Chef, Speed Queen, GE, Hotpoint, RCA, Frigidaire, Electrolux, Gibson, Westinghouse, and most Sears Kenmore or Coldspot. Low flat rates. No hidden fees. No gimmicky coupons, promotions, or discounts - just on-time and warranted professional service at lowest possible prices all the time. Most common repairs completed same-day. No penalty or added charges for return-trips to install non-stocking parts on the same job for 30 days. Daily in-home service M-F in Williamsburg, Gloucester and the Pensinsula without mileage or travel charges! ($20 additional initial charge for Lanexa addresses).

Scammer, liar and theft. ((DO NOT)) use this person or his pretend business. He will take your…read moremoney for the parts, make promises and NEVER return. Multiple text, calls & FB messenger that go unanswered. I have a pending court case!

Scam artist. Do not use. Take money but does not start or complete work.read more

HORRIBLE, HORRIBLE, HORRIBLE PRODUCTS THEY SELL AND THERE…read moreSERVICE IS THE ABSOLUTE WORST!! They installed a Dishwasher in one of my units and actually came out at least 2 times because it wasn't working properly. They tried to charge me both times for the LEMON they sold me. I also had them come to another property of mine to fix the stove, which they said they ordered a part and they never came back to fix it. The service guy actually asked my Tenants to pay for the repair while he was there and told her they wouldn't fix it otherwise. She gave in + paid the tech $50.That was embarrassing. I told them never to ask my tenants for money and they did anyways. Again, I could go on, but to Repeat, HORRIBLE Appliances they use and the Service is even worse! Use Someone Else!

this is the best appliance company in the hampton roads. they are so polite and welcoming into…read moretheir store. Their prices are amazing they take trade ins if it is in good working condition, even if your machine is broken, they will still knock a couple dollars off the new purchase. I am a loyal customer to mine and everyone I send their way gives me good feedback.

UPDATE: Alvin did complete the job after I contacted him several times. The machine is now…read morefuncioning well.

This man is the Biggest Scammer. Comes to your house with a business card taped to his hat and…read moreshirt. Makes up some B.S. about what needs to be fixed, sends you a screen shot of parts he ordered to your place from Amazon and sends a square receipt. Takes your deposit and gives you a date and time he will return. Luckily I received my deposit back after threatening to go to the Police and sending him what I know about him. I received the part as well but who knows if that was even the problem.

Edward was efficient, friendly, and knowledgeable. I had multiple Whirlpool appliance problems and…read morequestions and he solved them all. My washer agitator came loose with a heavy load and he reattached it so I could use the washer, sent for parts and then repaired it so the agitator now moves left and right again. The fridge leaked every 4 days or so and he pulled it out from the wall and pulled the drain tube out and unplugged it. He assured me the intermittent heating on the lighted burners on my stove top was normal to keep the settings constant- not a short as I feared-haha-and assured me it was not silly of me. As a grandma, this service call was a big deal to me and NICA's reasonable rate for the call, labor, and parts along with Edward's kindness and professionalism was excellent. I am happy to know I can call Williamsburg VA NICA with any appliance problems in the future and be treated well.

A technician came out to fix my washer and apparently never checked to make sure the issue was…read morefixed. I tried to start a load of laundry right after he left only to find that it was still not working. I immediately called the technician back to let him know and was told that he was pretty sure he knew what the issue was and he would need to order a part. He assured me that once the part came in someone would call me to schedule another appointment. I waited a month for that mystery part to show up and finally called NICA to ask if it was being shipped from a different planet. I was told...no lie...that my washer had already been fixed. When I explained to the gentleman what I had been told by the technician he informed me there was nothing in the notes and that the technician who came out said he did not remember telling me that. So, fine...a little miscommunication apparently. I haven't had a working washer in a month but it happens. Now for the best part, I am told that since the work order has been closed out I will need to pay another "initial" $100 fee for them to come out. Yeah...no thanks. You screwed it up royally the first time. I think I will take my chances elsewhere.

Blue Crab should be the first stop for a DYI handyman that is willing to do some of his own work on…read moreany appliance you own. Did your AC unit stop working (fan not turning or no "whirring sound" from the compressor on the outside unit? One of the most probable causes is a blown Start/Run Capacitor (it swells like a marshmallow when its blown) it takes about ten minurtes to swap one out and BCA stocks them. It will save you a lot of money to "DYI". Also, "Crabby", a USCG retiree, offers a military discount. The staff is very knowledgable and is happy to "share the knowledge". Between YouTube Videos and his folks, you can fix most any homer system or appliance. I recommend BCA to all of my friends and co-workers. Brad

Stop in about a week ago and waited while the lady at the front desk waited on several customers…read morebefore me with honest and true service and then another woman came up from the back to help me with a fan issue and as i tried to explain my delima she was quick to ask for a model number and said that she couldn't help me if I didn't have it but I did have a picture of it on my phone but at that point it was obvious that I was a problem for her so I decided to leave and ordered the part from our warehouse because I'm an Electrolux repairman I do not recommend this business

Best customer service ever! whether you need your vacuum repaired or are looking to buy a new…read morevacuum, this place is the best!

John was very helpful answering my questions on the repair and maintenance needed for my Dyson V11…read morestick vacuum. The charge for parts and labor was very reasonable and the work was done in less time than anticipated.

I was desperate. I had to do a big wash twice a day as a caregiver for my hubby, and my 26 year old…read morewasher stopped. The Prices came out immediately and replaced the problem part. After almost two years it is working perfectly. Thank you, guys....it meant so much!

Have spoken with several people here at different times and all have been extremely professional,…read morehelpful and nowhere NEAR rude! I don't believe the poor review and think it may be competition or something?!? (Especially since I got SEVERAL recommendations for them before calling) Scheduling the initial repair visit was simple and very quick.Tracy showed on time, prepared to diagnose my 20 year old freezer issue. Quickly diagnosed it would be ridiculously expensive to repair. (which I suspected) Discussed a few options with me and then within minutes we had a solution! Not only was the replacement ordered and set up for delivery, but he credited the diagnostic visit toward my purchase (VERY reasonable and not over the top expensive for my budget) AND ensured removal of the old one...at NO EXTRA cost. When the shop called to schedule delivery, she was familiar with the situation, was courteous and flexible regarding my time constraints. Highly recommend - STAY LOCAL and support our community!