Clear communication, easy booking, and they came back several times to make sure our refrigerator…read morewas fixed after another company said our refrigerator was too old to be fixed. It's been running great for 6 months since GH repaired it. They know their stuff!

Very fast response for issue and very courteous with the issue that I had on my small applianceread more

Chris repaired our dishwasher today. He was able to come the day after I called, showed up on…read moretime, professionally dressed and was a pro in every other way. He diagnosed the problem quickly, had the part with him and made the repair quickly. I was very impressed with him and this business.

Top notch place! My washing machine stopped working and I didn't know if it was time to throw in…read morethe towel and replace it. But after reading a review, here on Yelp, I gave my washing machine a chance. Chris came out the very next day and was extremely qualified and knowledgeable about my particular machine brand. Of course my washing machine worked perfectly. The experience was impressive even though my machine was behaving and working properly - I was assured that if it did start with the problem again, I wouldn't have to pay for another service call. I would absolutely use this company again. It's lovely to get a good service call from folks who are kind, friendly and helpful.

Friendly and professional. Larry was extremely knowledgeable and helpful. He was sent by my…read morewarranty to fix a Washing Machine issue. He diagnosed the problem to actually be a Dryer issue. He was prompt and flexible with time constraints strongly recommend in the future.

The Technician at this company was horrible. There was little to no troubleshooting experience…read morewhat so ever. The technician did not perform a diagnostic check what so ever on my unit in question. I am a professional Electronics Engineer with lots of Electrical and diagnostic experience. I observed the tech's troubleshooting techniques. Completely illogical! It was all guess work. The problem was not resolved. I was so frustrated after almost a month of back and forth with phone calls and text messages for status and a logical path forward to resolve the issue, I just gave up and went another route. Do Not under any circumstances contact this vendor for any repair work on any of your appliances. They deserve 0 stars! Completely UNSAT

We called on a Friday and left a message and he actually called back he was able to come by that…read moresame day! He serviced our dishwasher and we won't hesitate to call him again! Great service!

We use only Danny Seay to service our appliances. We thought our ice maker was doomed but he was…read moreable to work his magic and 3 years later, it's still working beautifully. He has saved our dishwasher as well. And he showed up the same day for both calls. He services a wide area on the Middle Peninsula and Northern Neck. Can't say enough about him.

Friendly, family business who were reliable and polite. I called for an issue with my freezer and…read morewas able to get on the schedule the same week. Mr. Grady and His grandson, also Grady we're polite, helpful and seemed to be very comfortable looking at fridge/freezers. I found the price to be reasonable and they left their card to call for anything in the future.

Our oven need to be looked at because the heating element went out. The tech came in and confirmed…read morewhat we saw. So her said they may have the part or have to order one. But, they will be in touch. I was told that they should have it fixed by Friday, I was told this on Tuesday. So Friday came and I never heard from them. I called to check up. I spoke to the older gentleman. He said they had to order it and it should be in next week. So we waited for the weekend. He came back with the wrong part, and came back 2 days later with the correct part. I do not mind working with them. But, you have to stay on top of it. There is no courtesy all to keep you posted. Our tech was so kind! He was great. He has good customer interaction. I want to say his name was Gentry. He even interacted with the kiddos.

On August 8, 2019, 2 very professional men came to my home and in a short time explained why my ice…read moremaker on my fridge wasn't working. I found them professional and informative and because I found them through Home Advisor I thought nothing of paying them $456.98 so they could order the parts. They were supposed to come the following Friday. They called Thursday to tell me only one of the two parts arrived, the other wouldn't arrive until Tuesday. As my schedule only allows me Fridays and weekends free, I suggested they come again the following Friday. They didn't. I called them many times with no response. The following Tuesday, I asked my son to call them and tell them he needed service on his appliances. Fifteen minutes after he called them, they returned his call. He gave me the phone. They told me an emergency had pulled them away over the last 4 days and they were just now returning their phone messages, most recent first. As one who has worked as a service provider, that was not the way we were told to return calls, especially when any of those calls should have been made without checking messages. They knew they were supposed to be at my house and didn't come. They should have called as soon as time permitted. We arranged for them to come the following Saturday. We stayed home all day Saturday, and I called them three times, with no response. We have not talked to each other since. There was no address on their business card or their websites. I called Home Advisor since I went through them to find a service provider. Home Advisor has a procedure they follow and this issue is now at the highest level of the conflict resolution process. American Appliance Repair has not returned any of their calls as of last Saturday. Last Thursday, Home Advisor suspended their account so no other customers would share my experience. My credit card company is also involved but at this writing, American Appliance Repair has not replied to them either. I am certain I will get my money credited, and I will again use Home Advisor to find a person to repair my appliance and some other tasks I need done. However, I will never pay for more than the cost of the estimate ($80 from AAR) and the cost of the parts. If they wonder why, I'll share this review with them.

This company is marked as closed. They are not closed. Their business practices are suspect. They…read morecame out to repair dryer. Told me what was required. Paid him $360. He said it would be at 3 days. He would call when the part came in. I called him 2 weeks later. Said oh the part is obsolete. I then found the part that he couldn't. He came out and installed the part. He said he would send a check for the part. Weeks later now 4 emails and more phone calls then I can remember I still have no check. I wouldn't use this company and I am warning everyone the same.

Best customer service ever! whether you need your vacuum repaired or are looking to buy a new…read morevacuum, this place is the best!

John was very helpful answering my questions on the repair and maintenance needed for my Dyson V11…read morestick vacuum. The charge for parts and labor was very reasonable and the work was done in less time than anticipated.

Timely, offered expertise and great advice. Very competent. Very professional. Excellent value.read more

Absolutely fantastic! Sergii came out to repair our long broken ice maker that had been…read moreunsuccessfully repaired by another company, and he managed to fix it on the first go. He also came out to look at our dishwasher that was no longer running one of the cycles successfully. He gave really good advice as well. All in all, Fusion provided excellent service at very fair and competitive pricing. Moreover, the way that they structure their pricing so that you don't pay for unsuccessful repairs is excellent. That's really putting your money where your mouth is. They're definitely my go-to for appliance repairs. Great stuff.

Attentive and effective service! Good communication! And, explained the problem and the cure!read more

Appreciate the prompt reply from Charles and extremely competitive service call fee & prompt…read moreavailability. I see his well-kept van around town and were the first I thought of for appliance repair. Unfortunately we ended up buying new instead and so did not need his services this time, but will think of them first for our future needs.