They are honest and have fair prices. I had never gone to the mechanic without my dad and was super…read morenervous but they gave me no reason to be. They even told me things the dealership recommended me to do to my car were unneeded and would be a waist of money. Great genuine people!

Excellent is the perfect description. I took my truck to another mechanic. They charged me for…read moreone thing that did not work, then spent several weeks trying to diagnose the problem. I decided to try Jason and Excellent Auto. He had the truck for one day, and it is fixed; the problem is resolved. They are knowledgeable and fair. Thank you!

We originally went to Crash Champions on 289 and they made us pay $200 for an estimate and quoted…read moreus 10k and more without negotiations and they weren't willing to use used parts. We came here and talked to Carrie and they offered a free estimate and cut the cost in half. They were willing to work with our budget and use second hand parts and take any unnecessary cost off. Definitely would trust them again and highly appreciate how they care for the customers over corporate gain.

Just nothing more to say except "AWESOME". We were visiting…read moreour son and granddaughter in Lubbock from Fort Stockton. Had a broken interior door handle, took it in, they replaced it while we waited. Fast, courteous and reasonable. I wish we had these guys in Fort Stockton!!!

These guys do a great job. They were attentive to my needs and the product work as advertised. I…read morewould recommend.

I have done business with these people for a couple of years. The staff are always friendly and…read moremake you feel welcome. When I bought my 2013 Ford Superduty, I had them install a 65 Gal. Titan fuel tank, which replaced the factory 36 gal tank. They also moved the 5th wheel electrical hook up. They were quick and affordable.

These guys are the only ones I trust with our vehicles. Professional and respectful,…read morerecommendations are accurate and factual. Birdsong Automotive is literally the best shop in all of Texas!

I do NOT recommend this business. My wife and I took our 2013 Jeep Wrangler to them for repairs for…read moretwo years. They were unable to find the issue, but often had other repairs (other than the ones we went in for) to do. In the end, I had to replace my entire engine, cadilidic converters, and all the hoses associated because they did not do basic engine care (secure the air filter cap, thus my engine sucked up dirt for two years). When confronted with the issue, they denied any responsiblity and were not helpful. They are incompentent at best and most likely negligent from our experiences. There were several other smaller issues we had with them too but I want to keep this short. -DMH

The guy who helped be. Really helped me. He searched for a couple weeks to find the type of truck I…read moreneeded and actually listened. Just an fyi. I waited before writing this review. I bought my truck in September 25' it's now march 26' truck is a beast and still rolling great. I've been to a few dealers over the years here in Lubbock. But pollard was the best. By far.

Making a new review since the name changed and they still continue to impress me…read more Premier Off-Road is the place to go in TEXAS! Doesn't matter where you live bring your truck, bronco, jeep, SUV whatever you have and get it done HERE! Period. I bring my trucks all the way from Dallas to Jason and Riley. Whether it's just a simple repair to keep your truck running or you want then to build you the most badass truck the road has ever seen this is the place. Their price, attention to detail, and timeliness is what makes them unique. You don't have to worry about them telling you that you have to replace everything when it's a simple fix. Honest, price, good work, and fast. Everything you could ask for in a body shop.

I was looking for a good company here in Lubbock to install shocks/struts and a level kit on my…read moretruck. Called a few places, and was surprised at how expensive many of them were. Called Black Diamond, and they were very professional and offered a very fair price to do the work. They were able to get it scheduled within the week, and got it all done on time. Would recommend them for sure!

Mitch is awesome. The place is affordable and he makes sure your car is safe. He goes above and…read morebeyond to listen.

Absolutely do NOT recommend! If you're a TTU student and not from the area, DO NOT trust this…read moreplace. For your own sake and your money, find another shop in Lubbock. My boyfriend originally took my car into M&M to get checked due to the engine jumping, as I work full-time (8-6) and couldn't go myself. The initial quote was around $630 for an O2 sensor and an air filter--seemed reasonable at first. Then we were suddenly told by Mitch that my car needed cylinder head work totaling $6,000. Naturally, we wanted a second opinion. Not only did they refuse to provide the diagnostic codes when asked, but I later scanned the car myself (I have photo evidence of the actual codes)--and none of them supported the diagnosis or the $6,000 repair Mitch claimed was needed. This felt dishonest and ‼extremely predatory‼ After waiting nearly two weeks, I picked up my car only to find: 1. An oil separator was installed without my approval 2. The A/C had completely stopped working--a system that worked perfectly when I dropped the car off When I called Mitch, he said to bring it back and he'd refund me and look at the A/C. From the second I walked in, he was rude and condescending--questioning me and speaking down to me for not "handling this myself," completely ignoring that I'm a full-time student with a full-time job. The only time he showed any decency was when I became visibly upset--and a customer walked in. He then refused to take responsibility for the A/C issue, saying "we didn't touch that," and tried to blame it on me supposedly hitting a pothole--again, suspicious timing. (I have video of this exact conversation.) Why would I have him work on my car again after spending $899, getting a partial refund, and coming back with more issues than when I dropped it off? Bottom line: I have the codes. I have the video. I have the receipts. Mitch was wrong and the entire experience was unprofessional and stressful. I strongly urge anyone reading this to take your car elsewhere and get a second opinion. You deserve honesty, transparency, and respect--not to be talked down to and overcharged.

Went in for an inspection on my car had a burned out third brake light. They told me they didn't…read morehave the correct bulb to replace it so I went to Hyundai dealership and got the crack bulb went back the next day. He told me that he couldn't get to work because Power to the brake light wasn't connected. Told him that I could come back next day cause I was on my way to work came in the next day. They put the new bulb in connected the power supply to the lightbulb and then I was expecting just to pay for my inspection, but they charge me $65 to connect the power supply when when I brought in in two days before when he when he told me to get the light, the correct lightbulb form bulb was burnt out so there was power to lightbulb, but they said they did not unconnected the power. They implied that I must've had somebody work on it before which I didn't so I feel like they would not take responsibility for their actions. They're just there to make money off you not to do right by the customer so I will no longer be going there for any kind of car care.

I rarely leave reviews but Scott's is the ONLY place in Lubbock to take cars. They're willing to…read morework on just about anything, are highly professional, do a fantastic job, and treat customers very fairly. The don't try to throw in more repairs than needed. Very good people, give them a try... you wont be disappointed!