I'm writing because I am extremely upset and honestly disturbed by the care my boyfriend received…read morein your ER on 3/27/26, specifically from a nurse named Emory. When he first arrived, he was asked about allergies and medications he has had adverse reactions to, and he clearly stated droperidol. The staff member even responded back to him about it, which makes it undeniable that this information was heard and acknowledged. Later, while he was already under significant stress being told he might have a bowel obstruction, with staff talking about trauma team involvement, emergency interventions, and an NG tube, he became understandably anxious and asked for something to help calm him down. Instead of being met with any level of reassurance or support, he was met with dismissiveness and visible judgment. Then the nurse came in and administered medication without saying a word about what it was. He had to ask what he was given, and only then was he told it was droperidol; the exact medication he had already stated he has a severe reaction to. He immediately began having an adverse reaction and was in clear distress, and no one took accountability, no one apologized, and no one made any effort to comfort or even acknowledge what had just happened. It took approximately an hour for him to receive anything to counteract the reaction, including Benadryl and Ativan, and during that time he was left to deal with it on his own. That delay, combined with the complete lack of urgency or concern, is unacceptable. Even after he was given medications to counteract the reaction, the lack of monitoring was extremely concerning. He was not being rounded on appropriately, and his respiratory rate on the monitor was ranging from 8-16. I understand that normal respiratory rate is typically 12-20, but sitting in the 8s without anyone coming to check on him is alarming. There was no sense of urgency, no follow-up, and no reassurance during a time when he clearly needed observation. Nurses are typically supposed to round on their patients AT LEAST every hour and nurse Emory failed to do that. On top of that, the overall handling of his case was alarming. Staff were speaking as if this was a life-or-death situation and discussing invasive interventions like an NG tube before even confirming a diagnosis. He ultimately did not have a bowel obstruction and was discharged, which makes it even more concerning how quickly things were escalated without clear justification or appropriate communication. Watching someone I love go through that was incredibly difficult. I am a registered nurse at a different hospital, and while I fully understand the stress and demands of working in healthcare, there is no excuse for what happened here. This was not just a lapse in bedside manner; it was negligent, dismissive, and at times outright rude behavior from the care team.

The emergency room is a joke. Their sole function appears to be to turn people away. Once you get…read morepast the bad attitudes and prove you have an injury, then they will make you wait some more. Then when they finally assign you to a room, they want to do a full workup and pick something new to treat you for - instead of the injury you came in for. Time from check in to treatment was eight hours. And then the treatment for scraped and crushed legs did not include antibiotics. So disappointed.

He found something that I didn't know I had! It was fast & no waiting! The staff was friendly &…read moretreated me well!

I never go to the ER unless absolutely necessary. I chose Exceptional due to their ratings and…read morelocation and it did not disappoint! They ran multiple tests, beyond what I had figured they would, trying to find answers for me. They listened to my concerns and actually addressed them instead of dismissing like most Drs/nurses would. They went above and beyond to make me feel safe and heard. Would 10/10 recommend coming here for anything. I will let everyone I know this is the place to go in Lubbock. You get the small town, personal care, with big city medical knowledge.

We have been here and are in a room. Told no blankets on the floor. They will "try" to get the…read morepatient a blanket???? What the heck?

My husband had a stroke on May 5. He was sent to Covenant for care. Since he's been there, he has…read morehad to wait and hour plus for basic things like water, having his urinal dumped, help with his food, etc. He cannot use his right side at all and he has no top teeth so he can't open things like seasoning or sauce packets on his own yet they keep ditching him with stuff like that then make him wait an hour or more for help so his food is cold by the time he gets to eat it. The food is horrible. I'm not sure who does their dietary planning but they clearly don't know what they're doing. My husband is diabetic yet his breakfasts have been largely carbs with a hint of protein. I can't wait for him to get out of there. I've never seen such a disaster in my life.

I have been to this facility, however I went to accompany a family member. Iwas immediately…read moreimpressed with the look and feel of it. The staff are very nice and accommodating. I definitely recommend Grace Clinic!

My son went into the facility for a minor cut on his finger. He was in and out in 30 minutes…read more That's where the good news stops. He paid $993 at the facility for his treatment. My insurance company was charged over $5,500. Now my son has an additional bill for $934!! Total: $7,500! What the actual hell is going on? We tried to call their billing line and were told they can charge whatever they want since they are private. And they aren't willing to bring down the cost. When asked how much this would've cost if we had no insurance, they told us $400 total. But since I have insurance they'll try to gig my son for $1,800 in addition to the $5,500 paid by my insurer. I'm thinking about legal council and open to suggestions. I'm certainly filing separate complaints with the Texas Medical Board in the next 5 days on: 1) Neighbors Emergency Center 2) Lubbock Texas Emergency Center 3) Altus Exceptional Physician Group, and 4) Dr. John Lang. If you have any other suggestions on who I can file a complaint with, I'd love your input because they don't make it easy to tell who is a governing body about unethical situations like this. These people are dishonest. NOTE: I'm not sure if these excessive charges are fraudulent tor not. I may try to work with my insurance company to find out if any of them are. I attached both bills where there are two identically named charges and the same Description code. Who knows? I believe there are maximums to what a facility can charge for what was minimal medical care. This is Unbelievable. Save yourself the hassle and go elsewhere.

I highly recommend Neighbors Emergency Center. The staff there provided exceptional care. Ash the…read morefront desk person was very informative and helpful, while Ms. Teresa was knowledgeable and made me feel comfortable. Audrey, the X-ray technician, was also helpful. Dr. Lang took care of my overall medical needs. The entire staff was very caring. I highly recommend Neighbors Emergency Center. Thank you guys !

Just really good people working there. Also the location is…read moremuch more convenient than going miles across town to the med school.

My OB/GYN referred me to UMC/Healthpoint for my annual Mammogram. UMC/Healthpoint reached out to…read moreme via telephone and set up an appointment for me.   I did not even have to remember to call them, because who really wants to call and ask for an appointment to have your b00bs smushed. The appointment process was great, all the way to the grand finale of the smashing of the pumpkins!

These people don't even deserve the 1-star I have to give them! My child who is in Lubbock going to…read moreschool at Tech went to this emergency room twice in one week with gastric distress. The 1st time they threw antibiotics at her but in the same sentence told her she just had a virus. The 2nd time (one week later) she returned with the same symptoms but they were much much worse. The dr. Entered her room with a finance person and stated 'this is not an emergency' and he wouldn't treat her until she handed over her credit card and paid $200. The dr. Gave her more bogus meds. 12 hours later she was admitted to UMC for FIVE DAYS!! So much for not being an emergency. And to come at a 21 year old kid demanding money who is very sick AND has great insurance that does NOT require a co-pay is a JERK move. Save yourself and go somewhere else. I'm so angry I want to scratch all their eyes out.

Terrible experience since the buyout from Covenant. Used their blood work service for over ten…read moreyears. After their buyout they became completely unreasonable and what I would call modern day thieves. Service that cost $150 now cost close to $1,500 with no advance warning of the policy change. Never again.

Delivered my baby here loved the nurses and DR 5/5 for them, the hospital itself isn't very…read morecomfortable and pretty average but it's a hospital so I didn't expect much.. my biggest complaint the billing department..... I had my baby around 3:00 in the morning and a lady from billing came in around 7:00 AM demanding a payment or we would have to pay a huge price (we were cash pay and didn't have insurance) i was still drugged and loopy from the medication they gave me for my C-section and I told her that . I told her we would pay them but to come at a later time when I'm in a state where I can fully understand what's going on or she can wait for my husband to gets back from and she said "no I don't have time to wait and need to collect now or you will be paying a huge fee " I told her she can wait if she needs the money that bad... my husband eventually came back from talking to family in the lobby and handled the situation, I asked if we could make payments and she said yes but we no longer got a discounted price and we were going to have to pay triple to quadruple the discounted price that's a huge jump and I'm not shocked she couldn't tell me that price upfront. (How are you going to demand $ but not know all the details????) Demanding money like that was very distasteful especially considering my mental state not being in a good state due to the medication... the lady was extremely rude about me asking to wait for my husband. Wish I could give a bigger rating for my nurses and Dr but the billing department made that experience terrible

Type of care and quality. Nothing but fat cops on their phones and nurses with a lot of attitude…read morebut at least they only have one ER dr so they are over flowing all the time.