My mom and I are in a very vulnerable state right now due to the passing of my father. Myiesha made…read moreus feel welcomed and was very personable. They did a wonderful job and made sure to always keep us updated and encouraged us to contact them if we had any issues or wanted to update anything. The pricing seemed pretty reasonable to us and they never pressured us to look into the really expensive stuff. The room for the actual service was not very large, they have chairs instead of pews, we did have to order some chairs to sit more people and they put a sash around them to make them look nice. They look at their job from the families point-of-view instead of just a business perspective. Over all, they did a really good job and I can't think of any complaints.

I wasn't going to write this review, but after what was said to me today, I have to state what…read morehappened to me publicly. ... When I asked Christie K. Moore what would you want to happen if you were in my place, Christie told me. MY MOM IS ALIVE, SO I DON'T KNOW HOW I WOULD FEEL. If that is not the rudest, most hateful thing you can tell a person who just lost their mom. This is supposed to be a colleague of mine. I would never ever say anything so hurtful to anyone in my life. I met Christie K. Moore at a professional training. When my mother passed on 03/31/23 I contacted her to help with the arrangements. I met with Myeshia and paid $12,0018 for the arrangements, travel to Tulsa, and the burial plot. When we go to the graveside gazebo, my mom was already there waiting on us. After the celebration, they put my mom in a white van that had trash inside. They drove her to her final resting place and pull her out of the back of a white van with trash on the inside of it. Every funeral I have attended had a hearse, but my mom was pulled out of a white van with trash. At no time was I told the service car would be a van. I spoke with the man who came from Texas and said, why wasn't my mom in a hearse, why you pulled her out of a van? This is terrible. He said, "I am sorry, if you wanted a hearse, I could have gotten you one." Why wouldn't I want a hearse, it's a funeral. They were not packing meat across state lines. I then sent Christie a message about my embarrassment and heartbreak the same day of the funeral. She responds we can talk, so on today, we talked. I told her how I felt and that I couldn't sleep because it was so disrespectful for my mom to be in the back of a dirty van. I also stated Tulsa was my mom's hometown and I was so embarrassed. I told her, I can only bury my mom once, we can't redo this and I feel very embarrassed because this is a funeral and we did not expect nor were we told that she would be in a van. She again said I am sorry, we believe in excellence, etc. At no time, did she offer any refund or anything, just an apology. When I asked what would you want to happen if you were in my place. She told me. MY MOM IS ALIVE, SO I DON'T KNOW HOW I WOULD FEEL. If that is not the rudest, most hateful thing you can tell a person who just lost their mom. This is supposed to be a colleague of mine. I would never ever say anything so hurtful to anyone in my life. I was asking from a point of customer service or as a business owner, not to hear, you don't know how to feel, because your mom is alive. I am so hurt by that comment, I started to cry. I would NEVER use them again. Now, Bri, who did my mom's makeup deserves 100 stars, but how Christie handled the situation with me, deserves 0 stars for her lack of empathy

Finally after all these years,I made the time to visit the grave of my childhood friend SRV…read more After dying in a tragic helicopter crash in 1990,Stevie was buried along side his parents here in Laurel Land just southeast of where we grew up in Oak Cliff. Even on a random weekday there were fans here from Arkansas visiting his grave. R.I.P. Stevie Ray

Hello! I went to my appointment today at 10 am with Ms…read more Kitty Arnold. It was amazing. I am 58 years old and I have always been afraid of death and burial, in fact the whole process! Ms. Arnold greeted me with a hugh smile and she was full of information. She explained and showed me my cemetery and funeral options as well as grave markers to choose from. I'm still deciding on burial, cremation or mausoleum. We took a ride on the cemetery grounds, and I was amazed at what people have done for themselves and their families. If you don't know, get in touch with her at 214-371-1336 or Kitty.Arnold@DignityMemorial.com. Her entire presentation was professional and I actually am extremely excited about planning for myself! I left there happy and well informed.

One star because it's the lowest you allow. Do not bury a loved one here! They do not care about…read moreyou only about the $$$. We ordered a headstone last January. Yes 365 days ago and they still have not delivered it. We call and they don't return calls or texts. They give updates that are false and when you call them they give a later date. My 97yo grandma paid for this last January and just wants to see the finished product while she is still here! So I called them today and said that's it I'm done! I will be posting about this so here's my review! So run as fat as you can away from there. It looks like they have shut down comments on their page so you can only do them if they review them 1st another huge red flag why NOT to do business with them!

Getting a marker put on my mother's grave has been met with excuses and delays. They have our money…read moreand she is in the ground, we are completely at their mercy. Mom was buried in November '21 she is, as of the beginning of this week she is still in an unmarked grave. We were initially told it would be 6 months for a marker to be made, supply issues etc... The option for a temporary marker was never presented by the Funeral home. As a funeral home, it's is their responsibility to offer, not ours as a grieving family to think to ask. One poor review on another site, 6 months after interrment, and they offer to put a temporary marker out, and tell us it will be another 6 to 8 months to get a stone marker. This would have made my mother have an unmarked grave for 12 to 14 months had we stuck to their timeline. We have decided to use a different company than the funeral home offers to get a headstone. That company told us 6 to 8 weeks, not 6 months. I won't even get into the shenanigans they pulled and threats that had to be made in order for us to get our money back to buy a marker from a different company. No family should have to go through this. Emerald hills really dropped the ball on this one.

All of the people who work here are some of the most Beautiful I've ever met. They all have taken…read morecare of my family like they were their own. Truly amazing service!! Love, Scotty Rand

While the passing of a 93 year old with a long, full life is expected at some point, I'm not sure…read moreany family is "ready"... The staff at Biggers was amazing , start to finish. Everyone was, without exception, so professional, yet had so much compassion in their dealings with us. I would never have guessed how many funerals were actually being handled at the same time. An outstanding presence at Biggers , beginnning to end, is the outstanding gentleman, Jason Rand. From our first contact, he treated us with not only respect and patience, but he began to feel like more of a friend than a funeral director. He was understanding in our family meeting when we were making initial arrangments, he asked all the right questions, he had great suggestions (AFTER listening to various family members' varied concerns) and even knew just when to say "think and talk about this, I'd suggest that, but I'll step out of the room, so you can discuss as a famly in private" Funeral Directors are not someone that we want to deal with too often, but stopping by the office for different reasons (dropping off clothes, signing a document, etc) was always somewhat of a pleasure and not the depressing task one would think. I can also add that despite serious health issues himself, Jason was there when we needed him every single time, if not in person, just a phone call away. The actual day of the funeral, Jason was ON TOP of every detail, at our side the entire day nonstop, despite the actual burial being over an hour away. The day ran 100% smoothly and all thanks to him for sure. When it's your family's time to face this difficult time, our family heartily recommends Biggers and Jason Rand in particular.

Sometimes it needs to be said... "Carry each other's…read moreburdens, and in this way you will fulfill the law of Christ." -- Galatians 6:2 When our granddaughter, recently passed, I reached out to a funeral home close to our church -- one I had referred several families to over the years. One I've done several funerals in. I reached out to the owner himself, someone I thought knew me and actually cared. His response? He passed me to a sales rep, who simply emailed me a pricing sheet. Wow. But when I contacted Lucas Funeral Home, the response could not have been more different. The receptionist, recognizing the pain I was in, reached out to the owner, Jim Lucas Sr. Still recovering from surgery, he came in person to meet with me and my son. He hugged us, he wept with us, and he -- along with Doug Jones and Melissa Robinson -- cared for my son, daughter-in-law, and precious granddaughter with dignity and compassion. That's the difference: being treated like a number versus being treated like a soul. So thank you, Jim Lucas Sr., Karen Smith, Bobby Lucas, Doug Jones, and Melissa Robinson -- for showing the love of Christ in the hardest moment of my life. I won't forget you. Pastor Jay Bruner Center Point Church North Richland Hills Texas

We attended a wonderful service at Lucas this past weekend. The staff handled everything…read moreprofessionally... considering all the COVID restrictions. As we entered, our temps were taken, which made people feel comfortable about gathering. Often, given family dynamics, events like this can sometimes cause contention. In spite of this, The staff at Lucas, managed a very well coordinated event, and do so in a beautiful facility.

At one of the most difficult times in your life, having a compassionate and professional funeral…read moreservice provider can make all the difference. We recently lost my daughter's father, and the staff at Brown's made it a bearable experience. Kristen provided unmatched personal service throughout the whole process. We chose cremation and a private viewing with no service at the present time. The pricing was affordable and the care was unmatched. My niece who is a former funeral director recommended Brown's to us and we wouldn't have gone anywhere else. I would also like to thank Laura for her kindness and her personal touch.

We met with Jonathan today to make arrangements for my mother. He was knowledgeable, kind, and…read morenever pushy. He truly respected our preferences and made a difficult process much easier. The pricing also seemed very fair. We're grateful for his help.

Jacqueline and the entire staff up to the owner of the facility were the best and truly amazing!…read moreThey truly want to make sure you do not worry about a thing. They helped with any request I had with no hesitation. I never felt rushed. They took care of us in this time of sorrow and heaviness. I'm so extremely thankful for everyone here and that I chose this funeral home! Everything was beautiful and ran smoothly! I can not thank you all of them enough.

Sometimes it needs to be said... "Carry each other's…read moreburdens, and in this way you will fulfill the law of Christ." -- Galatians 6:2 When our granddaughter recently passed, I reached out to a funeral home close to our church -- one I had referred several families to over the years (Forest Ridge). One I had done several funerals in (both their old and new location). I reached out to the owner himself (David, whom i've worked with on many occasions), someone I thought knew me and cared. His response? He passed me to a sales rep, who simply emailed me a pricing sheet. Wow. But when I contacted Lucas Funeral Home, the response could not have been more different. The receptionist, recognizing the pain I was in, reached out to the owner, Jim Lucas Sr. Still recovering from surgery, he came in person to meet with me and my son. He hugged us, he wept with us, and he -- along with Doug Jones and Melissa Robinson -- cared for my son, daughter-in-law, and precious granddaughter with dignity and compassion. That's the difference: being treated like a number versus being treated like a soul. So thank you, Jim Lucas Sr., Karen Smith, Bobby Lucas, Doug Jones, and Melissa Robinson -- for showing the love of Christ in the hardest moment of my life. I won't forget you. Pastor Jay Bruner Senior Pastor Center Point Church North Richland Hills Texas

I'm about 9 1/2 years late on posting this review, but I saw someone on Facebook mention Wade…read moreFuneral Home and it brought back a bittersweet memory. Wade took care of my dad after he passed in February of 2016. As requested, my dad was to be buried a few hours away in central Texas. They loaded him up in their SUV and we started the long trek to the burial site. I had horrible anxiety at the time about driving long-distance on the highway so they accommodated me by taking the beautiful scenic route through the backroads which was such a comfort to me. And funny story: my mom (my dad's ex wife) got pulled over 5 minutes into the drive for expired registration. My dad was a prankster so I know he would've gotten a laugh out of this. The Wade SUV pulled over and went to speak with the police officer and asked him to let her go because this was a funeral procession for a loved one. They did let her go with a warning but it was so kind-natured of them to intervene for the family in mourning. They seemed very protective of us. Would highly recommend them.

my family asked Me to write the obituary and be responsible…read morefor getting copies. Kevin at Wade funeral told me he could do all of that for me Well he did the part of taking my credit card and charge my it well over a thousand dollars. But he "forgot" to get any of the papers - even though I stressed to him Many times how important that was. I was coming in from out of town so I really needed to be sure to get the copies. When I arrived to Dallas, I sent an email to Kevin which was ignored so I drove over to Wade Funeral where Kevin was no where to be found and no one knew anything. So I sent another email that got ignored. Finally when I'm called again, I was told no copies Of the obituary were available because he forgot. Isn't this his job? Now I wish I would have placed the obituary myself and ordered the number of papers I needed directly from the paper and I advise you so that. Because now I don't have what my Family asked of me. And Kevin and Wade's Funeral Home don't care and will not make it right.