Incredible staff! Paul was courteous and extremely knowledgeable of boot brand and history! Surprised at the selection available and even more so at some of the deals available. Definitely enjoyable experience passing through and had to leave with something! Will definitely return. read more

Lucchese - Lucchese King Ranch snake boots - Leather Goods Near Me - El Paso, Texas

Really cool store with lots of luxurious items to choose from at a fair price. Everyone was really nice when we walked in.

I'd been visiting my future boots over the past few years in Bozeman, I knew THE style and my size. I'd been hoping to justify the purchase of these as on sale since "no sales tax". Instead, looked into the Outlet store, just in case my dream boots were there. Donny answered, and I had read his name on other reviews. This man went WAY above and beyond. Found THE boots. Took pics of options, gave expert advice and my new boots are on the way to my house. He made this a great experience and read more

Lucchese - all the boots in the store in my size, just in case I wanted other choices. - Leather Goods Near Me - El Paso, Texas

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Donny H. has landed me in some hot water with the BOSS Lady, but it was worth it! This been the best buying experience outside my local Lucchese store in San Antonio, TX. Donny's selling process is customer-focused, engaging, and transparent. His knowledge of boots, options, and the buying process is outstanding. I highly recommend Donny H. for all your outlet buying needs. Thanks for finding them HAANS for me, brother! read more

Lucchese - Thank you, Donny, for these HAANS... Style No. CL1019.W8S. - Leather Goods Near Me - El Paso, Texas

Since 1883 the Lucchese family has crafted and created some of the best cowboy boots in the nation. An Italian immigrant came to this country and built with his family a real institution in boot making. Now Lucchese offers a wide array of products including incredibly comfortable loafers which I am a big fan of. They also do the same for women and my God and some of these loafers are sexy!!!The factory outlet really offers great value and a substantial discount (sometimes 75 percent on the original retail price). So, El Paso is really fortunate to have such access in our community. The staff and my local got to sales manager Frank, are always there to help with an acute dedication to provide the best service to their clients. read more

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Drank whiskey while I tried on a dozen pairs of custom boots. Found a pair that fit like a glove and they are mine! read more

Lucchese - Buffalo and goat leathers. - Leather Goods Near Me - El Paso, Texas

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What a candy store for the western boot lover! The selection is superb and the customer service is not pushy just helpful! Nova is a doll! She was a wealth of information explaining sizing and fit. I told her what I liked and she went to town bringing me a selection of boots. I loved them all!!!! My husband and I walked out with three pair of boots for a heck of a price. Karen, the store manager was just as nice and helpful! The store is so well laid out, clean and spacious. It is very easy to get to off i-10. read more

Lucchese - Mens blue boot and Women's 1883 red boot - Leather Goods Near Me - El Paso, Texas

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The outlet store in El Paso is a must stop and find great deals on boots. The staff is knowledgeable and very friendly I always stop there when driving to Texas read more

Wasn't what we expected.. The clothes are very dated and the over all feel of this place seemed old.. I realize the boots are hand made locally but they didn't have a huge variety.. read more

Bought a beautiful pair of boots that I never had to break in , fabulous Can't wait to get another pair ... Rookie in store were amazing too ! read more

I bought a wonderful pair of Gaby boots here at a great price! Great selection and fantastic customer service. If you want quality boots that will last, this is your place! read more

The boots are simply super amazing. Everyone from my mom to best friends are impressed by their look, material, and etc. even if they know nothing about cowboy boots. I have super weird feet and the service folks were super helpful in picking a good boot for me, doing everything from stretching the material to glossing or unglossing options for me if I asked them to. 3 hours later, and boots purchased, I am super happy. Oh and yes, the factory store does save you anywhere from 30 to 70 percent off what you can normally get (normally as in what I see in Nashville, TN). read more

Went into knowing only the basics about boots, walked out in a pair of $1000 boots, of course marked down $300. If you're going to purchase a pair of cowboy boots this is the spot. read more

Second time in the store and the folk that work there were helpful and so helpful I bought my first pair of boots.

Deceptive business practices have lowered my rating of an otherwise quality product. My wife wanted boots for Christmas and pointed me to a pair of Lucchese's. Having them around I grew to like them decided to get a pair myself. I do not know much about cowboy boots but I did make an effort to learn a little before making my purchase. I visited boot stores and pored over the internet. Different product lines I understand. CLASSICS: The hand made line. SINCE 1883 lesser but good. According to the FAQ section on the Lucchese website, the answer to the question are the boots US made: "All Lucchese Classics and Lucchese Since 1883 Brown boots are made 100% in the USA. Our factory is in El Paso, TX. Lucchese 2000, cowboy/cowgirl and 1883 brands now fall under the Lucchese since 1883 Brown product line." That's the whole quote. Do you see any mention of a SINCE 1883 RED LINE? Me neither. Honestly, absent a mention of any other line, I took "1883 Brown boots" to refer to the color of the boots. Fast forward, I find a pair that i like called RANCH HANDS which are prominently displayed as MADE IN USA. I search the internet For 1883 RANCH HANDS and I see a couple of models. The prices on the internet are within 10% of one another across all 1883 Ranch Hand links found and to my uneducated eye, the "made in USA" question is settled by the Lucchese website. My boots arrive. They are as comfortable and good looking a pair of boots as I could have asked for. The are also stamped MADE IN MEXICO! There is no mention of a RED LINE on the Lucchese website. There was no reason for me the question the difference between a model number beginning with an N as opposed to an M. Well, let me tell you, if want USA take the Ns. Generally, I am not one to care about made in USA. However, it was meaningful to me for some reason in the case of cowboy boots. Particularly since I did not cheap out and frankly, might have paid the additional had the information been made clearer. This is wrong and Lucchese needs to clear this up for the public. read more

Great selection of boots at discounted prices. This is a factory outlet for Lucchese which is a higher end Texas cowboy boot manufacturer. Here you can buy a pair of 500.00 Goat Skin boots for under 300.00. They are suppossed to be seconds but I could find no defects on the boots I tried on. I ended up with a pair of black Buffalo Skin boots that I think are pretty hot. If you like boots and are driving through it's worth the stop. read more

The 3 star rating is for the store only, not for Lucchese boots as a brand, which will get 5 stars in my book any day. Lucchese is the best off the rack boot you can buy. Try to get the Classics rather than the 1883 or the 2000, which are lesser models. You cannot go wrong with a pair of Classics...I own 12 pair of Lucchese's in various hides...all are great and fit like they were made for me. Practically no break in required. This store is ok. I have bought one pair there and got a decent price. They sell seconds, but the standards on a Lucchese are pretty high, so a Lucchese second might be better than a competitor's first run line. The prices here are pretty good. However, there is a Lucchese outlet over off I 10, north side of the highway, near Zaragoza, where I buy most of mine. It's next door to a Starr Western Wear. They have a great selection and really good prices. I got full quill ostrich for $400.00. Nothing "second" about it, either. read more

The best boots in the WORLD I traveled to El Paso, TX from California to the outlet and was happy with what I found

I love Lucchese Boots. I love the product and the company. I ordered two pairs online - the fit was not great, so I returned them. I called customer service to find out when they might have new styles and sizes available. Laura was so incredibly helpful! She emailed me with other boot suggestions and directed me to a Lucchese outlet. I called and Stacey took photos of two pairs of boots in my size. I received them a day ahead of my scheduled delivery, and I love them. I am Lucchese for life! The customer service is incredible. My return was handled promptly. read more

Great staff, very helpful and friendly! Unfortunately there was not that many option for booties in women's size 6 1/2 or 7. I was told to go check out the other Lucchese factory store in El Paso. read more

Do NOT purchase Luchesse boots as a gift. Do NOT! Great looking boots, excited to receive as gift. Unfortunately too small. I followed their "easy return policy" but after about an hour on the phone it is impossible to get the boots exchanged for a pair that fits. The person who gifted me the boots lives in Dallas. I live in Georgia. Lucchese's only solution was for me to send the boots back to my friend, for my friend to take time off work to go by the store, my friend then to resend them to me. All that is needed is for Lucchese to exchange my boots for a pair that fits. This would not cost them a dime, just swap one brand new pair for another. Worst customer service and worst return policy I've ever encountered. read more

I come through the El Paso airport often and have always been intrigued by the beautiful cowboy boots on display there. Today, I decided to indulge my curiously my visiting Lucchese (on Montana St). Wow, the selection was extensive and Laura was amazing; she provided me impeccable customer service!!! I left schooled about boot fit/cut, styles, sizes, tooling and materials (goat, buffalo, Kangaroo, python...seriously???) I had no idea. Thank you Lucchese for developing such amazing employees! read more

We couldn't resist stopping here on our way from the El Paso airport. These fantastic boots usually run anywhere from 500.00-1,000.00 regular price. They are handmade in Texas and there are so many styles to choose from. Good sized store and the staff was friendly. Can't imagine driving through El Paso ever again, but if I do, I'll be stopping here to pick up a pair of these high quality, handmade beauties. read more

I went to the branch around the zaragoza area, same management I am told, and thought the selection and quality were the best I have ever found at an outlet. The service was FIRST RATE. And, Prices were much better than anywhere else I have been. read more

Worst customer service. Unethical beyond words. Won't refund money on returns. Ship other product to stall on refunding. I am disappointed beyond words. I don't recommend anyone doing business with them. read more

Great selection of boots! The price is still high but then again these are high end boots! Very near the airport in a strip mall. The folks are friendly. read more

This Lucchese outlet is, by far, the best one I have ever been to. The staff are helpful, friendly, and knowledgeable. The stock is 98% handmade and only 2% machine made, and is of truly impeccable quality. As someone who is attracted to high-quality, traditional craftsmanship, this is just the boot store for me. One note is that Lucchese's handmade boots will usually be higher in price than their machine-made line, but you are paying for the craftsmanship and tradition of boot-making. Within the past year, I have bought three pairs of boots here for myself, two for my fiancé, and one each for my mother-in-law and father-in-law. I could not be happier with any of these seven purchases; the look, feel, fit, and quality of each pair exceeded all expectations. I would recommend purchasing a pair of boots here to anyone-- boot novice or craftsmanship expert! read more

Boots, boots, boots amazing riding, cowboy and showroom boots. I already loved the brand and their factory store was no exception

Great store, service and selection! The salesman were very helpful and patience. I bought a couple pairs and got a further price break. The store is very nicely laid out with the different sizes gathered and basically separated. Once you determine your size it's an easy matter to try a few on. There were at least 50 pair of each size I estimate...maybe more or less in some. I looked at Lucchese .com and picked couple styles I wanted and sure enough they had them in my size off the rack. That never happens for me! I had recently bought a pair of Tony Lama's and while the Lucchese are at least 5x more expensive I'm MUCH happier with them...and TL's are not bad boots! read more

I am so disappointed in these boots and the customer service from Lucchese. I have had these boots for about three years and they started to gets wholes in the leather.. WHen I returned them to Lucchese for inspection they where not helpful but feel that a quality cowboy boot should only last three years ... I don't agree with Lucchese on this . I have owned and still do tony Lama. Fyre boots both have lasted through more and longer than Lucchese... Prehaps at some other time this was a good boot. DONOT make the investment in this product !!! read more

Alas, virtually no wide sizes in production any longer as of this year. Generations of my family wore these. Truly disappointed.

Love love love lucchese boots... I've never found another boot I prefer and so many styles and materials

I stopped in El Paso in July and got my first pair of Lucchese's. I don't think I've taken them off yet....

Sweet boots that make your feet sing! Carlos was very helpful and attentive. I ended up buying a pair of boots after I put them on. Nice quality and made in Texas. read more

I have a pair of Ostrich boots. Almost every time I wear then I get a compliment. I have had boots for many years and have never had such a positive response. Recently I had a small issue with my boots. Lucchese quickly corrected the issue and returned my boots. Thanks Juan great job. Customer for Life. read more